Itsmf itil 2011 demo

Security intelligenceitSMF Thailand Seminar 2012 Security intelligence

“Get updated on ITIL Version 2011”

Date:27 March 2012

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Date:27 March 2012Time: 18:30 pm – 20:00 pm

IBM Building G floor Education Room 2 3IBM Building, G floor - Education Room 2-3

Security intelligenceitSMF Thailand Seminar 2012

What’s New in ITIL v3 Version 2011What’s New in ITIL v3 Version 2011

© Copyright, ACIS Professional Center Company Limited, All rights reserved 2


276 Pages 500 Pages

Increase more pages for each book

346 Pages 458 Pages

3


364 Pages274 Pagesg


386 Pages276 Pages



262 Pages233 P 262 Pages233 Pages




Service StrategyService StrategyMore practical guidance and more examples



Service Strategy (2)Service Strategy (2)Explain relationship between business strategy and IT strategy

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Business Strategy IT Strategy



Service DesignService DesignThe design coordination process has been added



Service TransitionService TransitionClear and unambiguous explanation of these concepts



Service TransitionService TransitionThe process name has been changed

ChEvaluation

Change Evaluation



Service OperationService OperationConcept of a service request has been significantly enhanced



Service OperationService OperationIncident matching procedure has been added



Continual Service ImprovementContinual Service ImprovementIntroduction to CSI Register

CSI Register



Continual Service ImprovementContinual Service ImprovementSome seven-step names and activities have been amended



To be Continue in itSMF Thailand Seminar 2012 #1Seminar 2012 #1

Date:27 March 2012

Time:18:30 pm – 20:00 pm

SP Building [informally known as IBM building]SP Building [informally known as IBM building] at Aree, G floor - Education Room 2-3


Itsmf itil 2011 demo

Economy & Finance

Transcript of Itsmf itil 2011 demo