ITHM 250 Student teaching handbook - A guide for Internship I · School for Professional Studies...

Prep. 09-30-05. Prof. Abigail Ríos-Lugo, MPA Rev. 07-31-09 Prof. Abigail Ríos-Parnell, MPA

Sistema Universitario Ana G. Méndez

School for Professional Studies

Florida Campuses

Universidad del Este, Universidad Metropolitana, Un iversidad del Turabo

International School of Tourism and Hospitality Man agement

Student Teaching Handbook A Guide for Internship I

ITHM 250

© Sistema Universitario Ana G. Méndez, 2009

Derechos Reservados.

© Ana G. Méndez University System, 2009. All rights reserved.

ITHM 250 Student teaching handbook: A guide for internship I 2


TABLE OF CONTENTS

Pages

Introduction ........................................................................................................3

Objectives and Goals .........................................................................................3

Desired Knowledge Gained Through the Internship Experience ........................4

Duties and Responsibilities of the Intern ............................................................5

Selecting the Internship Site ...............................................................................6

Duties and Responsibilities of the Internship Coordinator ..................................6

Duties and Responsibilities of the Internship Facilitator .....................................7

Duties and Responsibilities of the On-Site Supervisor .......................................7

Internship Policies and Procedures ....................................................................8

Attendance .........................................................................................................8

Evaluation of the Internship Experience .............................................................9

Intervention guide for problem solving .............................................................. 10

Repeating the internship ................................................................................... 10

Appendix A ....................................................................................................... 11

Appendix B ....................................................................................................... 13

Appendix C ....................................................................................................... 15

Appendix D ....................................................................................................... 18

Appendix E ....................................................................................................... 20

Appendix F ....................................................................................................... 23

Appendix G ....................................................................................................... 24

Appendix H ....................................................................................................... 25

Appendix I......................................................................................................... 27

Appendix J ........................................................................................................ 29



Introduction

The course, ITHM 250 is the first of two Internship activities required for all students

pursuing a BS in International Tourism and Hospitality Management with a major in

Hotel Management from Universidad del Este of Ana G. Méndez University System,

Florida Campuses. The internship helps fulfill the student's academic performance for

the tourism and hospitality profession. It also provides a combination of work

experience and an opportunity for application of classroom theories. The students are

required to go into a tourism or hospitality management-related environment to gain

experience and exposure to techniques, methodologies, and procedures; all under the

close supervision and guidance of a capable practitioner.

The internship may be taken after a student has successfully completed 60 credits

within the program including the pre-requisites ITHM 101, ITHM 102, ITHM 115, and

ITHM 280. The average participation for the Internship is one part of term (5 weeks).

The intern should expect to work at the internship site an average of, at least, eighteen

(18) hours per week, and meet with the Internship Facilitator weekly for two (2) hours in

the classroom. Three credit hours shall be awarded for 100 hours of participation for this

course; this includes 90 hours internship on site, and 10 hours class work.

Objectives and Goals

At the end of the Internship, the students will:

1. Implement personal skills and competencies.

2. Achieve practical experience under professional supervision.

3. Develop the ability to work with people, both individually and as part of a group.

4. Compare theories and concepts learned in the classroom and related real life

experiences.

5. Acquire and apply problem-solving techniques.

6. Experiment with personal skills and competencies, and execute classroom

experiences and theories.

7. Become skilled with the routine procedures and responsibilities of the tourism or

hospitality site.

8. Experience opportunities to learn, observe, and practice a variety of administrative

activities.



9. Evaluate one’s self in relation to the field, and in relation to his or her professional

preparation.

10. Establish realistic goals for professional growth and development.

11. Establish career goals and objectives upon conclusion of the internship experience.

Desired Knowledge Gained Through the Internship Exp erience

Each intern will need to rotate into three (3) different areas of the site for a minimum of

90 hours. The student’s experience should be segmented into the following broad

categories:

1. Lodging Operations (select one) (30 HOURS)

a. Front Desk, Reservations, Guest Services, and PBX

b. Housekeeping and Laundry

c. Engineering and Security

d. Entertainment and Recreation Services

2. Food & Beverage Operations (select one) (30 HOURS)

a. Restaurants (FOH)

b. Culinary (BOH), Purchasing

c. Bars and Beverage Service

d. Banquets and Room Service

3. Administrative (select one) (30 HOURS)

a. Sales and Marketing (Rooms, Meeting Space)

b. Accounting

c. Human Resources

d. General Management

Duties and Responsibilities of the Intern

1. The student must be registered for the Tourism Internship (ITHM 250) before

reporting to the site to begin work. Internship may be taken following the enrollment

of the student's successful completion of 60 credits or more within the program

including the pre-requisites ITHM 101, ITHM 102, ITHM 115, and ITHM 280.

2. The student must have a minimum 2.50 grade-point average to enroll in the

internship.



3. The Application for Internship Form (Appendix A ), and the Intern’s Statement of

Responsibility Form (Appendix B ) must be submitted to the Internship Coordinator

of the International School of Tourism and Hospitality Management no later than two

weeks of the part of term preceding the planned internship. The student would give

authorization to the Internship Facilitator to request a transcript in order to process

an academic evaluation to validate the internship application.

4. The student shuld make the initial contact with a potential internship site, regarding

their placement. The on-site Supervisor must complete the Internship Site

Description Form (Appendix C ), and the Contract Agreement Form (Appendix D ).

5. Care should be taken when selecting an internship site that will provide a quality

experience and quality mentoring. (Refer to Selecting the Internship Site for

requirements).

6. Students must arrange to have the on-site Supervisor completes the Site

Supervisor’s Evaluation of Intern Form and mail it directly to the Internship

Coordinator. (Appendix E ).

7. The student will turn in the Intern’s Presentation Letter to the on-site Supervisor

(Appendix F ).

8. The student will complete a weekly time sheet, signed by the on-site Supervisor, and

turn it in to the Internship Facilitator at the end of each workshop (Appendix G ).

9. The student will pay all related financial obligations required for the internship. The

student may accept financial stipends, salaries, housing, other compensation, and

outside employment provided by the internship site as long as such employment

does not interfere with the internship experience.

10. The intern should submit the Intern’s Evaluation of Site Form (Appendix H ). This

form will be turned in to the Internship Facilitator at the end of workshop number five.

Selecting the Internship Site

1. The internship site should provide quality work experience and quality mentoring.

2. The student may request to complete the internship requirements at any tourism or

hospitality-related corporation or site of choice.

3. Only under special conditions, to be determined by the Internship Coordinator, will

an Internship be permitted as part of an intern's regular full-time job.



4. The student is responsible for negotiating the work schedule and duties with the

internship on-site Supervisor, once the tourism or hospitality management site is

selected.

5. The Internship Coordinator will approve the internship site according to the

specifications above.

Duties and Responsibilities of the Internship Coord inator

1. Evaluate student’s application to determine eligibility.

2. Explain in detail the internship policies and procedures, and intern duties and

responsibilities.

3. Maintain updated record of the internship’s site information such as: contact,

address, phone and fax numbers, e-mail, etc.

4. Maintain a copy of the completed evaluations of the Intern’s Evaluation of Site Form

(Appendix H ).This forms will be retained for future reference and recommendation.

5. Collaborate with the Internship Facilitator and the students with academic or

extracurricular activities.

6. Provide evaluation forms.

Duties and Responsibilities of the Internship Facil itator

1. Meet weekly for two hours with the interns on the day specified in the registrar’s

documents. Discuss internship development, course work, and assignments prior to

the workshops.

2. Visit the intern at least twice during the internship period if condition permits.

Monitoring will be conducted by telephone and/or e-mail, when visitation is not

possible.

3. Evaluate the intern’s attendance at the internship’ site; as well as class participation,

homework, responsibility, etc. The Internship Facilitator will be using the internship

On-site Supervisor’s evaluations of the interns for this purpose.

4. Receive completed and signed Intern’s Evaluation of Site Form (Appendix H ) from

the students. This form will be retained for future reference and recommendation.

Relay these documents to the Internship Coordinator.

5. Complete and submit the grade roster to the Registrar’s Office, according to policy.

6. Be responsible for all final grading decisions.



Duties and Responsibilities of the Internship on-si te Supervisor

1. An internship on-site Supervisor should consider the intern as a learning partner

while engaged in professional training.

2. The internship on-site Supervisor should make a commitment to provide the intern

with a comprehensive learning experience.

3. The qualifications and experience of the internship on-site Supervisor is very

important. The Supervisor must have the proper practical experiences and

education to qualify as a tourism or hospitality professional.

4. An internship on-site Supervisor must understand the goals of the International

Tourism and Hospitality Management Internship Program of Universidad del Este,

Ana G. Méndez University System, Florida Campuses.

5. The internship on-site Supervisor is to discuss the evaluative assessment with the

intern before mailing, or e-mailing the evaluation form back to the Internship

Facilitator, and the Internship Coordinator.

6. The on-site Supervisor should complete two evaluations of the intern, by the end of

the internship. The first evaluation is at the end on the third week, and the second at

the end of the internship on week five. These evaluation forms will be placed in the

student's academic file.

Internship Policies and Procedures

1. The student must have a minimum 2.50 (B) grade-point average to enroll in the

internship.

2. The student should be officially registered before reporting to the internship site.

3. An Application for Internship (Appendix A ), and the Intern's Statement of

Responsibility Form (Appendix B ) must be submitted to the Internship Coordinator

no later than two (2) weeks prior to the end of the term preceding the planned

internship.

4. The student may make the initial contact with a potential internship site, regarding

their placement.

5. Coursework would be taken weekly for two (2) hours, during the part of term in

which a student is engaged in the internship.



6. The University and the internship site must complete any contractual arrangements

in writing. The University and the internship site will retain a copy. (Students should

also retain a copy). See the Contractual Agreement Form in Appendix D .

Internship Log of Experiences

1. Upon completion of the internship, the intern will submit two typewritten copies of the

log of experiences (Appendix I ) along with all of the internship evaluation forms.

Following the evaluation of the internship log of experiences, one of the two

submitted copies will be returned to the intern.

2. The log/journal of experiences should include, preceding the introduction section, a

cover (title page), a table of contents, and references APA style.

3. The Log of Experiences is required in order to receive the final grade for the course.

4. The students should include the Internship Log of Experiences and the Intership

Facilitator will evaluate this paper using Appendix J .

Attendance

1. The intern has the obligation of being on time and having consistent attendance. The

Intern will complete the Attendance Sheet. (Appendix G ).

2. Absences will not be accepted unless the student is sick or a death in the family of a

close relative occurs, or she/he is serving as a juror (Jury Duty). If the student

misses days because of these circumstances, the internship hours must be made

up. The On Site Supervisor and the Internship Facilitator will determine how the

intern will make up the missed time.

3. In the situation of excessive or unjustified absences, the intern could be removed

from the internship on site. Two (2) absences will be considered excessive.

Evaluation of the Internship Experience

1. An evaluation of the intern's performance will be made at the middle and end of the

of the internship experience by the internship on-site Supervisor. The internship on-

site Supervisor will be supplied with the proper internship evaluation forms and all

the documents the site requests from the University. The internship on-site

Supervisor is to discuss the evaluative assessment with the intern before mailing or

e-mailing the evaluation form back to the Internship Coordinator.



2. The Internship Facilitator will evaluate the intern according to attendance (classroom

and internship site), class participation, class work, final project, etc.

3. The internship shall be graded according to Ana G. Méndez University System,

Florida Campuses grading policies.

a. The standard grading scale is: 100-90 A, 89-80 B, 79-70 C, 69-60 D, 59 or

below F.

b. The final internship grade will be derived from:

i) The internship On-site Supervisor's Evaluation form (two evaluations)

ii) The Internship Facilitator (one evaluation)

iii) Internship Log of experiences

iv) Seminar (Class participation, class work, internship time-sheet, etc.)

4. The final grading decision will rest solely with the Internship Facilitator.

5. A student must obtain an A or B in order to pass the internship course

Intervention guide for problem solving

The following procedures should be followed in the event of conflict or problem:

1. The problem is identified by the on site Supervisor and/or the Internship Facilitator.

2. The on site Supervisor and the Internship Facilitator meet to identify the problem.

3. The on site Supervisor and the Internship Facilitator meet with the intern to clarify

the problem and generate suggestions for its solution. Minutes of the meeting will

be taken and a narrative will be reported to the Internship Coordinator.

4. If the problem persists, a second meeting will take place where one of the following

options will be taken:

a. Reassigning the on site Supervisor

b. Reassigning the internship center

c. Withdrawal and application for the internship to be completed in the

following semester

d. Reasonable accommodation



Repeating the Internship

1. The application to repeat the internship is initiated with a letter to the Internship

Coordinator.

2. The semester in which the student requests the opportunity to repeat the internship

must be specified, and the letter must be turned in two months before the beginning

of the semester in which the internship is set to take place.

Evaluation

Students in this internship will be evaluated as follows:

Internship Criteria

1. Supervised internship (100 hours) - the student will complete 90 hours of

internship, and 10 hours of class work. The Internship Facilitator should complete

two evaluations of the intern, by the end of the internship. The first evaluation is at

the end on the third week, and the second one at the end of the internship on week

five. These evaluation forms will be placed in the student's academic file. The

evaluation provided by the on site supervisor will have a weight of 50% in the final

evaluation of the intern and the internship facilitator 50%.

2. Evaluations (2) - The student will be evaluated in two occasions by the on site

supervisor and the internship facilitator (Appendix E ). These evaluation forms will

be placed in the student's academic file.

Criterios de práctica % Completed Supervised Internship (100 hours)

25%

First On-site Internship Supervisor Evaluation

25%

Second On-site Internship Supervisor Evaluation

25%

Log of Experiences 25%

TOTAL 100%



Appendix A

APPLICATION FOR INTERNSHIP

I ____________________________________________, hereby request permission to

(please print or type)

enroll in the International School of Tourism and Hospitality Management Internship

(ITHM 250), for the part of term _____, _____ (year).

I have successfully completed a total of __________ semester hours toward the

fulfillment of the requirements for the BS in International School of Tourism and

Hospitality Management with a major in Hotel Management degree (a minimum of 60 or

more credit hours must be completed to be eligible to participate in the Internship), and I

am currently carrying a _________ grade point average.

_________________________________________

(Intern’s signature)

________________________________________

Internship Coordinator Tourism and Hospitality Management Program

______________________________________

(Date approved)



TRANSCRIPT

A current transcript from student services will accompany your application. By signing

below you give permission for a transcript to be sent to schools and school districts as

part of your application.

I, ______________________________, Social Security _______________________

authorize the Universidad del Este at Ana G. Mendez University System, Florida

Campuses permission to access my university transcript as part of my application for

my internship.

_________________________________________


_________________________________________

Date



Appendix B

Intern's Statement of Responsibility Form

I acknowledge receiving a copy of the current International School of Tourism

and Hospitality Management Program's Internship Guideline Manual.

I acknowledge that I will not participate or practice within the internship phase until I

have on file:

1. A properly completed Application for Internship form (Appendix A);

2. A properly completed and signed Intern's Statement of Responsibility Form

(Appendix B);

3. An Internship Site Description (Appendix C);

3. An updated resume; and,

5. A properly completed and signed internship contract (Appendix D).

I acknowledge that I will not report to the site of the internship until I have read

completely the International School of Tourism and Hospitality Management Program's

Internship Guideline Manual and until I have registered for Internship I (ITHM 250).

Also, I agree not to reproduce, alter, or exchange with any other similar program,

institution, or other tourism or hospitality management program any part of the

International School Tourism and Hospitality Management Program's Internship

Guideline Manual without written permission.

During my internship experience, I will keep an up-to-date log of my experiences.

I will attend all meetings and cooperatively participate in all approved activities as

suggested by the on-site Supervisor. I will also attend one time a week for two hours

with the Internship Facilitator.

Upon the conclusion of the Internship I, I will schedule two individual

appointments, one with the on-site Supervisor and the other with my Internship Program

Coordinator. I will convey, to the best of my ability, as much information as possible for

the improvement of the Internship, intern preparation, and the International School of

Tourism and Hospitality Management Program of Universidad del Este, Ana G. Méndez

University System, Florida Campuses.



I acknowledge that failure to comply completely with the conditions set forth in

this statement of responsibility could result in dismissal from the internship site, thereby

requiring that another internship be completed to fulfill graduation requirements.

__________________________ _____________________________________

(Signature of intern) Internship Coordinator (signature)

___________________________

(Date)



Appendix C Internship Site Description Form

A. General Information

Student's Name ___________________________________________

Name of Site or Business _________________________________

Address __________________________________________________

City ________________ State ____________ Zip Code ____________

Phone _________________________ Fax ______________________

Web Site _________________________________

On-site Supervisor’s Name _______________________________________

On-site Supervisor’s Position _____________________________________

On-site Supervisor’s E-Mail ______________________________________

B. Internship Site Information

What is the general nature of the business?

______________________________________________________________________

______________________________________________________________________

______________________________________________________________________

Please give a general description of the size of the business or operation, i.e., number

of employees, members, nature of facilities, etc.

______________________________________________________________________

______________________________________________________________________

______________________________________________________________________

Please give a general description of the duties expected of an intern.

______________________________________________________________________

______________________________________________________________________

______________________________________________________________________

Please list specific duties that the intern would perform:

______________________________________________________________________

______________________________________________________________________

______________________________________________________________________



Check the seasons during which the site could use an intern:

Fall ______ Winter ______ Spring ______ Summer _____

Is there any reason why a semester included would not work well beginning (a) early

September (b), early January, or (c) mid May?

______________________________________________________________________

______________________________________________________________________

______________________________________________________________________

C. Remuneration

(While pay is not required for an internship, we do suggest that students be paid a

salary of some sort because they do have expenses, and will often have to select sites

with that in mind.)

Will a salary be paid?

______________________________________________________________________

If so, what will be the approximate salary per hour?

______________________________________________________________________

Are there any fringe benefits for the intern such as meals, lodging, etc.?

______________________________________________________________________

Please list

______________________________________________________________________

Is there a possibility of employment for interns following a successful internship?

______________________________________________________________________



D. Duties and Responsibilities of the Internship O n-site Supervisor

1. An internship on-site Supervisor should consider the intern as a learning partner

while engaged in professional training.

2. The internship on-site Supervisor should make a commitment to provide the

intern with a comprehensive learning experience.

3. The qualifications and experience of the internship on-site Supervisor are very

important. The Supervisor must have the proper practical experiences and

education to qualify as a tourism or hospitality professional.

4. An internship on-site Supervisor must understand the goals of the International

Tourism and Hospitality Management Internship Program of Ana G. Méndez,

Florida Campuses. Professional excellence requires a commitment.

5. The on-site Supervisor would type a list of the intern's responsibilities on the

company’s letterhead.

6. The internship on-site Supervisor is to discuss the evaluative assessment with

the intern before mailing, or e-mailing the evaluation form back to the Internship

Facilitator, and the Internship Coordinator.

7. Once the internship is completed, the on-site Supervisor should have written two

complete evaluation of the intern. The first one, at the end on the third week, and

the second one at the end of the internship on week five. A copy of the

completed evaluations forms from the internship site at which the internship was

completed shall be placed in the student's academic file.



Appendix D

Contractual Agreement Form

The International School of Tourism and Hospitality Management of Universidad del

Este of Ana G. Méndez University System, Florida Campuses, and

________________________________________________________________ (site)

affiliated with _________________________________ (intern’s name).

This AGREEMENT will be effective the month of _______________, _________ (year)

between the International School of Tourism and Hospitality Management of Universidad del

Este, Ana G. Méndez University System, Metro Orlando Campus and ___________________

______________________________________(site).

The parties desire to engage the participation of the (site) ________________________

in the internship education of students from Universidad del Este of Ana G. Méndez University

System, Florida Campuses, and thereby to promote excellence in administration and education

and to contribute to the professional growth, development, and competence of the Tourism and

Hospitality Management students.

By agreeing to cooperate in accomplishing these common objectives, the three parties

hope to further mutual understanding and programs of mutual interest.

For the Internship Site:

__________________________________________

(Name On Site Supervisor)

________________________

(Title)

______________________

(Site)

__________________________________________

__________________________________________

(Address)

_____________________________________

(Signature)

_____________________________________

(Date)



For the International School of Tourism and Hospitality Management, Universidad del Este,

AGMUS, Florida Campuses:

_____________________________________

(Name Executive Director)

_____________________________________

(Signature)

_____________________________________

(Date)

For the Intern:

_____________________________________

(Intern’s name)

_____________________________________


____________________________________

(Date)



Appendix E

On-site Supervisor's Evaluation of Intern Form

Intern’s Name____________________ SSN ________________________

Internship Site _______________________________

Name of Supervisor ___________________________

Title/Position _________________________________

Address _______________________________________________________

Telephone ___________________________ Fax _____________________________

E-Mail ______________________________________

Directions : Prior to the completion of the internship experience, please check the rating which

best describes the level of attainment of the intern and complete the statements. Please review

the completed evaluation with the intern prior to submitting the evaluation to the Tourism

Internship Coordinator.

In the evaluation, rate the intern as you would rate a new employee. (Internship is the first step

towards a professional career.) How would you rate this individual as a future professional?

Rating Scale: 5 = Outstanding 4 = Above Average 3 = Average 2 = Needs Improvement 1 = Unacceptable 0 = N/A

Criteria 5 4 3 2 1 N/A

1. Cooperation

a. Functions well with and adjusts to people

b. Willing to accept suggestions and criticism

c. Respects the opinion of others

2. Responsibility

a. Follows tasks through to completion

b. Follows directions and instructions

c. Is punctual

d. Is dependable

e. Demonstrates appropriate attendance

f. Demonstrates awareness of responsibility for the

position

3. Enthusiasm



a. Eagerly pursues tasks

b. Demonstrates interest in people

c. Initiates tasks without prodding

d. Demonstrates a desire to assist

e. Demonstrates a desire to learn

4. Leadership

a. Demonstrates ability to plan

b. Demonstrates ability to function with assigned groups

c. Attempts to resolve problems independently

d. Conveys ideas clearly

e. Introduces new ideas and approaches

f. Indicates understanding of people (staff, clients, or

customers)

g. Demonstrates imagination and creativity

h. Demonstrates knowledge of programming skills and

techniques

i. Exercises good judgment

5. Emotional Stability/Maturity

a. Demonstrates confidence

b. Is well-poised

c. Exhibits self control

d. Indicates sensitivity for needs of the clients or

customers

e. Demonstrates capability of confronting new situations

6. Physical Qualities

a. Demonstrates appropriate energy

b. Dresses appropriately for setting and activity

7. Social Qualities

a. Establishes good rapport with groups

b. Establishes good rapport with site staff

c. Demonstrates ease in meeting people

d. Demonstrates good character and integrity

e. Maintains a cooperative attitude



The intern is most effective in:

______________________________________________________________________

______________________________________________________________________

The intern requires assistance in:

______________________________________________________________________

______________________________________________________________________

Additional comments and/or recommendations:

______________________________________________________________________

______________________________________________________________________

* Intern's Signature _________________________ Date _____________

Signature of On-site Supervisor __________________ Date _____________

* This signature confirms that I have seen and discussed this evaluation.

When the evaluation is completed, please forward to:

Attn: Internship Facilitator (Name)

Ana G. Méndez University System, Florida Campuses

International School of Tourism and Hospitality Management

P. O. Box 574998

Orlando, FL 32857-4998



Appendix F

Intern’s Presentation Letter to the On-site Supervi sor

Date Name Position Site’s name Address Mr. or Mrs. Dear : Universidad del Este, Ana G. Méndez University System, Florida Campuses offers a bilingual (Spanish and English) BS in International Tourism Hospitality Management with a major in Hotel Management. In order to complete such a degree, it is a requisite that the students perform 120 practical hours in the related area of concentration as part of the course ITHM 250, Internship I. The students of these programs are insured under the _____________________ with policy number # _______________________. These students also have knowledge of the fact that they will not receive any wages from the employer if their business is used for practical work experience, unless the employers’ wishes to stimulate the student for the work accomplished. We hope to count on your help and cooperation with the future bilingual professionals of the Tourism Industry. In offering an opportunity to a participating student, you are contributing to the education of future youth, which can later on become part of your prestigious business. Anticipated thanks for your cooperation. If there should be any further information needed, please contact me at 407-207-3363. Sincerely, Prof. Coordinator of Tourism Internship Universidad del Este, AGMUS, Metro Orlando Campus



Appendix G

Intern’s Time Sheet Form

Intern’s Name____________________ SSN ________________________

Internship Site _______________________________

From _______________ To _______________

Month/Day/Year Month/Day/Year

Day time in (am) time out (pm) time in (am) time out (pm) total of

hours

SUNDAY

MONDAY

TUESDAY

WEDNESDAY

THURSDAY

FRIDAY

SATURDAY

TOTALOF

HOURS

Intern’s signature____________________

Internship On-site Supervisor’s Signature_______________________________

Date __________________________

Appendix H



Intern's Evaluation of Site Form

Intern’s Name____________________ SSN ________________________

Internship Site ___________________________

On-site Supervisor __________________________

Instructions : Using the following scale, rate the strengths and weaknesses of the site in terms

of meeting your needs as an intern. Please make comments in spaces provided.

5 = Outstanding; 4 = Above Average; 3 = Average; 2 = Needs Improvement; 1 = Unacceptable;

0 = N/A

Criteria 5 4 3 2 1 0

1. Acceptance of you as a functional member of the staff, willingness to

integrate you into all appropriate levels of management in programs and

projects.

2. Provisions of relevant experiences in administration, supervision, and

leadership.

3. Cooperation of site staff to provide professional growth experiences

through training programs, seminars, and similar activities.

4. Provision of assistance in helping you meet your personal and

professional goals and objectives.

5. Possession of resources essential to the preparation of professionals

(library, equipment, supplies, etc.).

6. Employment of qualified, professional staff with demonstrated capability

to provide competent supervision.

7. Adequate scheduling of conferences with you and ongoing evaluation

of your performance followed up by brief written progress reports.

8. Allowance for relating classroom theory to practical situations.

9. Location in reasonable proximity to campus.

10. Willingness to listen to whatever suggestions or recommendations you

might offer, and willingness to discuss them with you, explain the rationale

for their acceptance or rejection.



Would you recommend this site to future interns? Why or why not?

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

What were the strongest/weakest parts of this experience? What should be added or deleted?

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

Do you have any additional comments?

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

Final Comments:

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________



Appendix I

Internship Log of Experiences

Upon completion of the internship, the intern will submit two typewritten copies of the

log of experiences along with all of the internship evaluation forms. Following the

evaluation of the internship log of experiences, one of the two submitted copies will be

returned to the intern.

The log/journal of experiences should include, preceding the introduction section, a

cover (title page), a table of contents, and references APA style. The log/journal should

be organized in the following manner:

1. Brief Introduction

a. Site of Internship

b. Job Responsibilities (This should be typed on letterhead from the

internship site.)

2. Organizational Hierarchy of the Internship On-site

3. Time/Duration of the Internship (100 clock hours is the minimum requirement

for three (3) credit hours.

4. Chronicle of Experiences

a. Daily/Weekly Summarization of the Work Experiences

b. Appendix Section for any Special Materials, Handouts, or Gimmick

Samples

5. Summary

c. Brief Summary of the Total Experience, Exposures, and Participation

d. Personal Philosophy Paper (two to three pages). The students should

address the value of tourism and hospitality in society and in the lives

of those served.

7. Intern's Evaluation of the Site

a. Briefly evaluate the site and the on-site Supervisor.

b. Should the School of Tourism and Hospitality Management seek to

place another intern with this site?



c. What recommendations do you have for the improvement of the

internship phase of the program?

d. Should we strive to prepare our interns in a special manner for this

site?

e. Was the internship a worthwhile expenditure of the time required? If

the answer is no, why or why not?



Appendix J

RUBRIC TO EVALUATE WRITTEN PAPERS

NAME: _______________________ FINAL GRADE: ________________

TITLE: _______________________ DATE: _________________________

0-NOT OBSERVED 1-DEFICIENT 2-AVERAGE 3-GOOD 4-VERY GOOD 5-EXCELLENT N/A-NOT APPLY

CRITERIA 0 1 2 3 4 5 N/A 1. Identifies purpose, objectives and principal

ideas included in the paper.

2. Presentation of ideas is organized, coherent and can be easily followed.

3. The author demonstrates mastery of the presentation theme or matter, as it properly explains content and does not incur in mistakes.

4. The presentation ideas and arguments are based in sources presented, consulted or discussed in class.

5. The summary of principal points and/or the presentation of conclusions are clear and appropriate.

6. The author presents his point of view in a clear, convincing and well-based manner.

7. The paper demonstrates substance, logic and originality.

LANGUAGE 8. Utilizes appropriate language with grammatical

and syntactical correction.

9. Utilizes precise, correct and appropriate vocabulary.

10. Contains well-constructed sentences and paragraphs that facilitate lecture and comprehension.

Comments:

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ITHM 250 Student teaching handbook - A guide for Internship I · School for Professional Studies...

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