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We Focus on Your IT So You Can Focus on Your Business

Unmanaged Managed

1) IT problem occurs

2) Discover issue

3) Place phone call for support

4) Description of problem to the best of one’s ability

5) Travel to site, or use remote access to start digging around for cause of problem

6) Diagnose problems

7) Resolve issue

Break/fix method response

Unpredictable fees

Little to no network visibility

1) 24x7x365 Monitoring

2) Alert of potential issue/alert BEFORE or as problem occurs

3) Instant, accurate diagnosis of problem

4) Rapid remote response or instant self-heal process initiated

Remote view of entire network

Proactive response

Fixed fees

Unmanaged vs Managed

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Proactive Remote Monitoring Solution

Optimum network visibility

Central Dashboard capability

Help desk services

Security monitoring

Network optimization

Proactive Remote Management Solution

Negotiable, affordable SLA agreements

Score operational performance

Compliance assurance

Performance benchmarks

Reports so you KNOW what has been going on

Monitor & Manage

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Inventory and Initial Assessment

Initial network assessment

Asset inventory management

Detailed network audits

Warranty tracking

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Site Security Report Comprehensive summary of all security patches applied Complete summary of all MBSA scans performed Summary of work required to improve site security

Site Performance Report Identifies most heavily-stressed devices at a site Highlights devices that may require immediate upgrades

Site Hardware Summary Report Complete overview of your network and its diversity of equipment Easy identification of obsolete hardware

Initial Network Assessment

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Real-time reporting of new assets

Audits can include anything with an IP address:

– Desktops

– Laptops

– Servers

– Network devices such as routers and switches

– Network-attached devices such as printers, fax, scanners, VoIP phones

Audits are run on a predefined schedule

Detailed Network Audits

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Hardware Assets Detailed hardware inventory

Warranty tracking

Comprehensive monthly reporting

Software Assets Complete list of all software patches applied to each system

Software audits to identify all unauthorized software packages

Detailed inventory of all systems

Sub-standard Configuration Report Baseline Report identifies configurations that require updates

Asset audits identify under-performing and under-utilized devices

Asset Inventory Management

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Asset Inventory Reports - disaster recovery of mission-critical information

Device Attributes Report - up-to-date device warranty information

Ensures you do not pay twice for hardware maintenance

Warranty Tracking

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Centralized web-based dashboard

Website Monitoring

Alerts

Server Health ReportNetwork and device availability

Alerts and pre-failure indicators

Real-time Alerting and Monthly Reporting

24 x 7 Technology

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Controlled environment

Physical security

Disaster management

Availability

Information security

Network security

Network health visibility

Reports: Patch Status, Hardware Summary, Device Security, Website Monitoring, Windows Server Health

Compliance

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Monthly Reviews

Executive SummaryEstablishes an overall report status of an entire site

Website MonitoringUp-to-date information of website reliability

Patch StatusUpdated security patches that were applied

Server HealthEstablish performance baseline and identifies areas of improvement

Site PerformanceCleared alerts, completed tickets, and executed scripts summary information

Work CompletedCleared alerts, completed tickets, and executed scripts summary information

Monthly reviews will help you to understand where, when and how to best invest your IT budget and control costs.

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Quarterly Business Reviews

A pre-scheduled meeting every 90 days to review work and services, and to identify any areas within your IT infrastructure that are of concern.

1. Detailed review and understanding of your needs and pain points

2. Review all reports and business processes tied to IT

3. Set objectives for the next quarter and start planning

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Conclusions

Package Includes

Thorough Inventory Assessment

24 x 7 Monitoring

Security Assurance

Preventative Maintenance

Business Reviews

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Other Services

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Business Technology Solutions

Voice & Data

Helpdesk Services

Hosting & VoIP Solutions

Remote Office Integration

Virtualization & Co-location Services

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Contact Information

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IT ARCHITEKS

6136 Frisco Square Blvd. Suite 400Frisco, TX 341-888-370-2420 main1-888-370-4317 faxhttp://www.itarchiteks.com