London 2015

IT Transformation with AWSMatt Taylor – Service Manager. AWS Proserve UK

Agenda

• About Proserve• IT Transformation – the basics• Phase 1 – Business alignment• Phase 2 – Migration• Phase 3 – Transforming operations• Phase 4 – New state operations• Outcomes

About Proserve

AWS Proserve

Supporting enterprises and partners to accelerate cloud adoption.

Global practice with local teams.

Custodians of the AWS Cloud Adoption Framework.

Medium to long term engagements Strategic, business, operational and technical.

On Demand model – you pay for what you use.

Complements other AWS services e.g. Solutions Architects, Technical Account Managers etc.

Compliments external AWS partners

IT Transformation – The basics

What do we mean by ‘I.T. Transformation’ ?

Old

New

Time

Benefits • IT Modernization efforts existed since mainframe migrations

• The focus is on the transition, not on the target state

• Incorporates change management and enablement

• Major focus of Enterprise Architecture

IT Transformation with AWS

Practice of modernizing the IT function and operating model, thus enabling companies to effectively include AWS in their IT environments. IT Transformation focuses on the journey toward the end state by:

• Managing issues and risks – Project management and scope creep• Managing customer’s anxiety – Communicate often and effectively• Building an achievable roadmap – Appropriately plan the transition

Transformation goals

Current State• AWS Awareness – possibly

already tested.

• Some business units may already be using AWS.

• Lack of confidence in ability to execute.

• Success Measures not defined

• Existing infrastructure due a refresh or validity in question.

Cloud IT Transformation

Future State• Ability to enter new markets

quickly & safely

• Business focus.

• Increased IT Agility / Responsiveness.

• Go global instantly

• Infrastructure cost savings.

• Attract & Retain Talent.

Transformation with AWS

• Rapid time to live.• Flexible and testable infrastructure.• Scalable - up and down.• Global availability.• Broad and deep.• No commitment needed.• Low cost of entry.• Tried and tested.

Phase 1 – Business alignment

Transformation tenets

Focus on the goal and plan a measurable way forwards.

Select an adoption framework.

Build a journey roadmap that is achievable but challenging.

Stick to the plan and move quickly.

Be BOLD.

Build a Cloud Competency Centre and move beyond migration.

Cut through the noise

Governance Information Management Strategy Strategic Planning IT Operations Modernization ROI IT Capability Assessment

IT Process Management Cost IT Workforce Optimization

Business Plan Analysis Financial Planning Business Value

Education Benefits Analysis IT Strategy Enterprise Architecture

IT Roadmap Total Cost of Ownership Return on Investment Business Security Case Development Compliance Hybrid Computing

Identify your measures for success.

What is the main business driver ?• Disaster Recovery or High Availability• Cost• Get out of the DC• Control• Agility• …Can you see inconsistencies within the business?

Cloud Adoption Framework (CAF)

In the journey to the cloud, AWS has identified 7 key perspectives that are important to consider when moving to the cloud.

Identifying what needs to be done.

We examine each of these perspectives with you to identify the goals, implications, and specifically what needs to be addressed

Develop an Adoption Roadmap (sample)

Discovery Workshop

Cloud Business

Case

Define Security Requirements

Define Network Environment

Define Governance

Structure

Operational Integration

Security Operations Playbook

Cloud Environment Optimization

Application PortfolioAnalysis

Cost and Billing

Analysis

Training and Certification

Define Cloud Environments

Define EA Policies and

Practices

Possible transformation workstreams.Constant engagement.

3 Year Cloud Transformation Implementation Roadmap

Cloud Business Cases

Application Portfolio Assessment

Organisational Change Roadmap

Wk2 Wk4 Wk6 Wk8 Wk10 Wk12

Cloud Maturity Assessment

Application PoC

Demonstrable benefit

Business stream

Operations stream

Tech and Tools stream

Future state

CCC / CCoE

Governance and policy

Training / resource

Execute application migration plan

Build application migration plan

Security

Move quickly.

Enterprise wide Cloud Operating Model

TIME

All In

Legacy environment

ExecutiveSponsorship

,Hybrid

Architectures

Contractual Framework,Professional

Services/ Partner Engagement

Cloud Centre of

Excellence

Proof ofConcept

Tactical Project 1

Enterprise-wide Dev

Ops/ CICD Capability

Continuous Improvement Framework

Cloud Operating

Model

Circles of Learning

WHITESPACE

SCALE

PLATFORM (All in)

Tactical Project 2

See the viability of the AWS platform

Define Objectives & Metrics

Better understand how the AWS platform benefits your business

Build Landscapes & Automation

Strengthen relationship due to close collaboration & mutual goals of POC.

Application Migration Roadmap

Infrastructure Centric Application Centric

Clo

ud V

alue

Level of Adoption

Cloud Competency Centre.

• Seize opportunities within the new team– Agile approach – Embrace DevOps practices– Infrastructure as code– Explore new tools and techniques– Automate as much as possible– Evangelise cloud within the business

Example Cloud Competency Centre structure.

CloudCompetency

Centre

Co-ordinator

Architects

ApplicationEngineer

SecurityEngineer

KnowledgeSupport

Operations

Finance

Legal

Phase 2 - Migration

Transformation trend – Interim state.

AWS SaaS ProvidersOn-Premise

Lift & Shifts

Different Cloud platforms

App Owners

Re-Architected New Projects

Strategy: Migrate existing applications.

Requires taking an application inventory and identifying which applications would be most effective running in the AWS cloud and at what juncture.

Migrated 500 web propertiesIn 5 months

Migrated clinic trials simulations platform

New product websites in 2 days vs. 2 weeks Simulations in 1.2 hours vs. 60 hours. 64% reduction in costs

https://aws.amazon.com/solutions/case-studies/unilever/ https://www.youtube.com/watch?v=Vi96WrxASgo

Phased strategy for migration.

Cloud Assessment Phase

•Assess Costs•Assess Architecture

•Document current inventory & workloads

•Assess Security

Proof of Concept Phase

•Learn AWS•Build a pilot•Build Support within the organization

Data Migration Phase

•Leverage different storage options

•Migrate

Application Migration Phase

•Lift & Shift Migration

•Hybrid Migration

Leverage the Cloud Phase

•Auto-scaling•Automation•Elasticity•High Availability

Optimization Phase

•Utilization •Monitoring•Efficiency•Performance•Re-engineering

Trust your support network.

Customer Business Functions

Customer IT

Partner IT

AWS Training& Certification

AWS Proserve

AWS SA, TAM and community

Phase 3 – Transforming operations

Transforming the IT model.

Management Tools

Architecture

Operations

Server Team

Storage Team

Network Team

Database Team

Platform Team Desktop

App 1 App 2 App 3

Business Unit 1 Business Unit 2

IT Shared ServicesSecurity

Transforming the IT model.

App 1 App 2 App 3

Business Unit 1 Business Unit 2

Security

CloudCompetency

Centre

Agile IT

Governance

Tools

Reporting

Automation

Tools

Architecture

Operations

Server Team

Storage Team

Network Team

Database Team

Platform Team Desktop

IT Shared Services

Maturing the IT model.

Agile ITTraditional IT

Agile ITTraditional IT

Transition projects, workloads and people into the new agile cloud organisation

Phase 4 – New state operations

Infrastructure as Code, Automation and micro services.

DynamoDB

Create User

Update profile

Send message

Latest messages

Back end

Amazon Cognito

Javascript & HTML5 app

Mobile app

Front end

Server-less Backend Applications

Working with agile processes.

• Guidance– Governance, compliance, policy

• Management– Monitoring, auditing, reporting

• Policing– Controls, alerting, enforcement

Keep the business in the loop.

Constant education back to the business on :• Progress with against key business drivers.• Cloud technology with concrete examples.• Benefits that you see but didn’t anticipate.

Outcomes

Where this is working.

Shell is a global oil and gas company

Core operational applications running in production on AWS

With AWS, Shell has elasticity – the ability to expand and contract IT infrastructure as needed

Shell’s Cloud Journey: Operationalising the Cloud Strategy

• Founded in 1920, Qantas is Australia’s largest

domestic and international airline

• The airline wanted to develop an in-flight

application that would aggregate and present

passenger information to cabin crew

• By developing the application on AWS, Qantas

can quickly and inexpensively provide cabin crew

with insights into customer needs and wants

Qantas Operates In-Flight Application with Near 100% Availability Using AWS

Vodafone Italy Migrates to AWS and Creates a Secure Environment for Customer Transactions While Reducing Capital Costs by 30%

• Vodafone Italy, based in Milan, provides mobile services for more than 30 million customers

• Customers can buy additional credit—a process known as “top up”—for SIM cards and as transactions increased, the company wanted to offer customers a secure way to top up using a credit or debit card.

• Vodafone worked with Storm Reply, a member of the AWS Partner Network, to create a compliant, secure solution able to handle thousands of transactions per day

Wrap up.

• Get the measure of your customer maturity.• Migration / new workloads / all in ?• Engage the support network.• Apply a framework and ensure nothing is missed.• Chose a pioneering project with gravitas.• Make a start and move quickly.• Define and adhere to controls, compliance and governance.• Iterate• Constant business feedback.

http://aws.amazon.com/whitepapers/