IT Solutions for Telecom Providers · for Telecom Providers. ... Customer Self-Service Portals...
Transcript of IT Solutions for Telecom Providers · for Telecom Providers. ... Customer Self-Service Portals...
www.scnsoft.com © 2020 ScienceSoft ®
Key Facts
ScienceSoft is an international software development and consulting
company that has been powering global leaders in mobile telephony
as well as aspiring startups like Viber (grew to 900+ mln users).
700employees
Customers in 37 countries,
including Fortune 500 companies
14 years in Telecom,
30 years in the IT market
www.scnsoft.com © 2020 ScienceSoft ®
Our Experience in Telecom
Operations support systems
(OSS)
Business support systems
(BSS)
Customized Value-Added Services (VAS) Software
www.scnsoft.com © 2020 ScienceSoft ®
Operations Support Systems
Network resources inventory
Performance management
Fault management Trouble ticketing Fraud protection
www.scnsoft.com © 2020 ScienceSoft ®
Business Support Systems
Corporate portals
CRM systems
Customer self-service portals
Customer communication management solutions
Data analysis and reporting
Billing systems
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Customized VAS Software
Custom web and mobile applications
VoIP apps
IPTV apps
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Corporate Portals
Project and task management
Corporate knowledge base
Workforce managementProcurement management
Business workflow automation
Document management
Hallmark project: Corporate portal for 45,000 users
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CRM Systems
Customer account management
track order history, channel activity,
promotion response etc.
Loyalty program management
personalized offers, promotions and information on
products and services
Customer retention
predict customer churn and increase customer
value and loyalty by using advanced analytics
Hallmark project: CRM for a bank with 7 mln clients
www.scnsoft.com © 2020 ScienceSoft ®
Customer Self-Service Portals
Profile-based and personalized use
Purchase management (e.g. add or upgrade service package)
Security, scalability and high-performance optimization
Integration with business systems (e.g. CRM) and social media
Mobile and tabletoptimized design
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Customer communication management
1 Fast and brand-consistent document design
2 Email automation: personal reports, invoices, newsletters, etc.
3 SMS communication automation:
CRM
ERP
Billing
personalized notifications
promotional SMS messages
processing SMS message responses
www.scnsoft.com © 2020 ScienceSoft ®
Data Analysis and Reporting
Predictive Analytics
Customer behavior analysis through segmentationand history to optimize marketing strategy
Advanced reporting
Customizable reports to evaluate campaign effectiveness, predict churn, and provide information for further improvements
Data Warehouse implementation
Services from hardware consulting to deployment and support of data center infrastructure
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Security Intelligence
Security Information and Event Management (SIEM)
Identity and Access Management
Penetration testing
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Success Story
Viber Messenger
Android and WP apps
that allow users to make
phone calls, send texts
and photo messages
using Wi-Fi or 3G
Android SDK, Volley, Gradle, SQLite,
Windows Phone Toolkit, UiAutomator
Customer Solution
Tools & Technologies
Viber – an instant
messaging
and VoIP provider
with 900+ mln
users
www.scnsoft.com © 2020 ScienceSoft ®
Success Story
Mobile Number Portability System
Java, Perl, Tomcat, log4j, Oracle,
JUnit, Spring, Hibernate, Mason
Tools & Technologies
An automatic Mobile
Number Portability
system that enables
users to easily switch
service providers without
the need to change their
number
Customer Solution
European
telecom provider
with 1.4 mln
subscribers
www.scnsoft.com © 2020 ScienceSoft ®
Success Story
Viber Billing
PHP, Zend, MySQL, HTML, CSS,
JavaScript, jQuery, mediaQuery,
Git, Linux, Amazon AWS, Jenkins
Customer Solution
Tools & Technologies
Viber – an instant
messaging
and VoIP provider
with 900+ mln
users
A user-friendly self-care
portal with a rich payment
functionality which allows
users to keep track of
their calls and account
balances in a secure and
convenient manner
www.scnsoft.com © 2020 ScienceSoft ®
Success Story
Mobile TV Apps
JavaScript, Backbone.js, jQuery, RequireJS,
Underscore.js, HTML/CSS, Objective-C,
Android SDK, Windows Phone, Xbox, PS3/PS4
Tools & Technologies
A number of
customizable multi-screen
apps that allow watching
online streams on
smartphones, tablets, TV,
gaming consoles and in
browsers
Customer Solution
Tools & Technologies
Company
providing video
streaming services
for T-Mobile,
Orange and
others
www.scnsoft.com © 2020 ScienceSoft ®
Success Story
IBM SIEM Solution Deployment and Configuration
IBM Security QRadar SIEM, Python, Regex, Linux Shell
Customer Solution
Tools & Technologies
Telecom provider
offering local and
international
telephone and
Internet services with
over 3,000 employees
Deployment and high-level
tuning of an IBM Security
QRadar SIEM solution for
6 data centers in 2 cities.
ScienceSoft created 10
custom Log Source
Extensions to integrate the
Customer’s applications
www.scnsoft.com © 2020 ScienceSoft ®
Success Story
Penetration Testing for a Mobile Operator
Acunetix, Burp Suite, Immunity Debugger,
Metasploit, Nmap, OpenVAS, Skipfish,
sqlmap, XSpider, w3af, Wfuzz, ZAProxy
Tools & Technologies
ScienceSoft performed
testing of the Customer’s
security level (5 selected
public web applications
and 5 selected elements of
the network perimeter)
and revealed serious
vulnerabilities
Customer Solution
Mobile operator
with more than
5 mln subscribers
and almost 2,000
employees
www.scnsoft.com © 2020 ScienceSoft ®
Let’s Keep in Touch!
SCIENCESOFT USA
5900 S. Lake Forest Dr., Suite 300 McKinney, TX 75070, USAPhone: +1 214 306 68 37Email: [email protected]: www.scnsoft.com
Learn more about OUR IT SOLUTIONS FOR TELECOM