IT služby moderního telco operátora - Cisco • Trendy v oblasti Managed Services u operátorů...
Transcript of IT služby moderního telco operátora - Cisco • Trendy v oblasti Managed Services u operátorů...
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Connect 1 1 © 2013 Cisco and/or its affiliates. All rights reserved.
IT služby moderního telco operátora
Praha, hotel Clarion 10. – 11. dubna 2013
MM1/L1
Jiří Neužil - Cisco Feroze Mahmood – Telefonica
Philipp Putz – Cisco + A1
AgendaHere • Trendy v oblasti Managed Services u operátorů
Co jsou managed services, přehled služeb Kudy kráčí vývoj, trendy, průzkumy trhu Co přinesla nová akvizice Meraki z pohledu nových služeb
• Managed Services u Telefonica
• Hosted Collaboration Solutions u A1
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Trendy v Managed Services
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“ Managed services is the practice of outsourcing day-to-day management responsibilities as a strategic method for improving operations .” Wikipedia
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Globální trendy
“Požadavky na mobilní bezpečnost budou vyžadovány v portfoliich služeb od operátorů.”
“Cloud bude reprezentovat 30% objemu z celého IT do 2020.”
“Od roku 2007 kdy 27% firem využívalo managed nebo hosted služby se toto zvýšilo na 87% v roce 2012”
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Typy služeb se mění s vývojem technologií
Cloud & Managed Services Managed Services Classic Resale
Cisco Customer Premise
Equipment
CPE-based Services
Hosted Collaboration
Solutions
SaaS
IaaS (Compute,
Network,Storage)
Data Security Standard
CONSUMPTION MODEL DEDICATED ON-DEMAND
DELIVERY PLATFORM CPE CISCO UNIFIED DATA CENTER
Přehled Managed Services portfolia
CPE Conferencing (Data, Audio, Web)
CPE IP Contact Centre
Hosted IP Contact Centre (agent)
SaaS-Conferencing
(Data, Audio, Web)
Hosted Shared IP PBX (UC)
Hosted Dedicated IP PBX
Managed CPE IP PBX
Connectivity/SIP Trunking
Backup/DR
Hosting & Managed Hosting
Network-Based Firewall
Managed WAAS (visibility,
acceleration, optimization)
VPLS
Endpoint security (NAC)
Content Filtering
CDN LAN
Metro Optical IP VPN
WWAN
IPSEC VPN
MPLS VPN
Application-aware VPN
CPE Firewall
APM (visibility,
optimization, control)
WLAN
Colocation
Load Balancing
PaaS
SaaS
IaaS - Private
Borderless Networks
Data Centre/Virtualisation Collaboration
Metro Ethernet
Managed CPE IP IVR & CVP
Managed Enterprise FMC
Email IM/Presence
Business Video
Telepresence
TP Exchange
Digital Media Systems
Storage - Shared
Network-based IDS/IPS CPE IDS/IPS
DDoS Mitigation Anti-X (spam,
virus, malware, spyware)
Host FW IDS
Video Surveillance
Unified Communications Web
Collaboration Video
Security Connectivity
XaaS
Dual Mode FMC
Mobility (FMC, Smartphone)
IP Centrex
Hosting & Colo
Storage - Dedicated
Switching
Other APM
IaaS - Public
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Snížuje celkové náklady na vlastnictví
Přenáší kapitálové náklady do operačních
Zjednodušuje IT provoz
Urychluje nasazení moderních technologií
Může být nasazeno globálně
Snižuje složitost
Hlavní výhody pro zákazníky
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“Preferujete jednoho dodavatele collaboration služeb nebo vybíráte více dodavatelů pro jednotlivou službu?”
Base: 595 Global IT decision makers
Source: A commissioned study conducted by Forrester Consulting on behalf of Cisco Systems, July 2012
Pro dodávky služeb Collaboration je proferovaný jeden dodavatel
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Integrátoři a Telco jsou klíčoví poskytovatelé služeb
Source: A commissioned study conducted by Forrester Consulting on behalf of Cisco Systems, July 2012
“Pořídili byste si asynch a synch služby dohromady? Od jakého typu dodavatele byste si pořídili komunikační a collaboration služby?”
Base: 450 Global IT decision makers
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Meraki: 100% cloudová managed služba
Meraki MR Wireless LAN#
Meraki MX Security Appliances#
Meraki MS Ethernet Switches#
Meraki SM#Mobile Device Management#
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Centralizovaný management
• Předkonfigurace pro rychlé nasazení
• Škálovatelný monitoring a management
• Integrovaný wireless, LAN a WAN management
• Snadný upgrade firmware
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Intuitivní management
Na závěr mojí části prezentace • Managed services se stávájí stále více oblíbeným způsobem zavedení nového řešení
• Telco operátoři umí poskytnout kompletní službu, není důvod k obavám
• Meraki – akvizice, která přesně zapadá do strategie rozvoje managed services
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Telefonica
ICT services and Modern Telecom Operators
Feroze Mahmood
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Agenda
■ Fusion of ICT & Telco ■ O2 Proposition for ICT & Telco Convergence ■ Q&A
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Emerging Role of Telcos
■ Convergence of IT and Telecoms resulting in increasing B2B activity
■ ICT is increasingly becoming a significant part of product portfolio for most players
■ Convergence is both ways as communication products have become integral part of modern IT services such as Cloud
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Current B2B Trends and Telcos Positioning
Fusion of IT and
Telecoms
Internet based
connec4vity
Unified communica4on/Cross pla<orm integra4on
Cloud
New Mobile Services
Business and Consumer handset
convergence
Applica4on Revolu4on
Business as usual is being replaced by a more complex playing field that offers new opportunities and threats
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Agenda
■ IT & Telco Fusion ■ O2 Proposition for ICT & Telco Convergence ■ Q&A
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O2 Will Help You Increase Efficiency Of Your Employees
Productive Employees
Efficient Infrastructure
Innovative Processes Internet and Mobile
Calls Mobile Internet Internet and Fixed lines
Desktops Phones Tablets, notebooks
O2 Cloud Desktop
Offi
ce w
ork
Work in M
o4on
Serv
ices
with
add
ed v
alue
O2 Desktop
Desktop without worries Powerful cloud desktop with online access from anywhere
Efficient work place
Mobile Device Mng
Management and security for Mobile Devices
O2 Business Mail
Reliable corporate email client with a domain
Personal Corporate Backup O2 Web Security Gateway
New generation of internet security, online user protection
Safe and reliable backup of employees’ data
Plan in 2013
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Save Time & Money For Own Infrastructure And Focus On Your Core Business Activities
Productive Employees
Efficient Infrastructure
Innovative Processes
Connectivity & Networking
Safety
IT Infrastructure O2 Housing O2 Managed Server
Hosting
O2 Cloud Server
O2 Managed Backup & Restore O2 Managed Data
Store
Managed WAN
Managed LAN
Complete Office Business Line
O2 Web Security Gateway
O2 Managed Security / SecureNet
Risk Analysis Mobile Device
Management
Computing Efficiency Storage Backup and Support
Online Support
O2 Archive
A more safe work Environment Secure IT infrastructure
Datacenter facilities
Data and voice network and Connectivity Management, supervision & administration
Complete outsourcing of
network
Corporate Line
Fiber Line
Backup
VP, VoIP
Onnet Security
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Our Innovative Solutions Will Improve Your Key Business Processes
Productive Employees
Efficient Infrastructure
Innovative Processes
Tailored Solutions and System Integration
Tailored Corporate Solutions
CRM
ERP Portals
SCM Content Management
e-Business
e-Procurement
Document Management
Contact Center
e-archive
Mobility
Mobile Marketing
O2 Car Control
M2M - Machine to Machine
O2 Energy Management
Solutions for car pool management
Management of communication of machines & devices
examples
Unique solutions using communication via telecommunication networks
Solutions for monitoring and optimization of energy consumptions in buildings
tailor-made solutions for your individual needs Integration of Out-of-the-box software packages and custom-made solutions complex custom-made solutions for Telco, ICT infrastructure and applications
Paperless office
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Our Experienced Professional Services Will Help You Plan And Execute Your Ideas
Productive Employees
Efficient Infrastructure
Innovative Processes
Professional Services
Professional Services and Transformation Project for All Aspects of Our Solutions
Risk-free transformation projects, reduced time to delivery with no impact on your daily operations
Dedicated team of 200 ICT professionals Access to our global resources and multinational support by Telefónica global teams Cooperation and partnership with leading ICT providers VMware vCloud powered Certification, 2012 - Cisco Gold Partner, ITIL, ISO
Expert training & consulting services Optimization of Telco and ICT infrastructure and services
Typical phases for adoption :
Analysis Design Implementation Go-Live Support Optimization
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Agenda
■ IT & Telco Fusion ■ O2 Proposition for ICT & Telco Convergence ■ Q&A
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A1 Collaboration
HOSTED COMMUNICATION SERVICE P. WESSIACK | A. WOLF
100% A1 Telekom Austria subsidiary › 70 employees › Headquarter: Sistrans, Innsbruck › Departments in Vienna, Linz › > 700 Outsourcing projects › Primarily mid-sized and large customers › Microsoft CRM Gold Partner Core Competencies › Business Consulting › Development and customisation of web based
applications › Design and Usability › Operations
World-Direct
A1 HOSTED COMMUNICATION SERVICE
# Managed communication service based on CUCM 8.6
# 350 Customers (March 2013) – 1300 locations – 12.000 endpoints – 25 enterprise customers (more than 100 endpoints) – 135 mid-size customers (between 20 and 100 endpoints) – 190 small small customers (less than 20 endpoints)
# +5000 ports in 2012
# +5000 ports planned in 2013
A1 HCS at a glance
# Multitenant provisioning System – CUCM (multicluster), CUPS, CUBE – Attendand Console, FaxServer,
VoiceMail Server
# Supplementary Services – Monitoring, CDR extraction,
ACD & IVR, …
# Customer self service portal – Access to „all“ features – Admin view, End-user view
# Webservice interfaces
A1 HCS Features
# A1 HCS „Classic“ – A1 LIC+ (A1 MPLS product) customers – Classic TDM based PSTN breakout at customer premises – Distributed DSP resources (conferencing, transcode)
# A1 HCS „Direct-Connect“ – AddOn for A1 Business Access (xDSL) customers – Centralized IP based PSTN breakout via A1 Centrex platform – Centralized DSP resources
# A1 HCS – Mixed Mode – „Classic“ in head office, „Direct-Connect“ for branch locations
A1 HCS Features
# FMVI (Fixed/Mobile Voice Integration) – Centralized SIP-trunk to A1 mobile IMS – Network based mobile presence published to CUPS and Attendant Console – Presence client on IP phone (IP Service) – Privacy mode – Dual Ring – Single Number Reach (mobile presents company number)
A1 HCS Features
# HCS Attendant Console – Based on NTW Call 4.5 – Includes mobile
presence – Blind transfer to busy
externsion with fallback – Multitenance mode
A1 HCS Features
# HCS call accounting – Based on NTW count 4.5
– Limited featureset
A1 HCS Features
# HCS TVM – IVR & ACD before
talking to human – lunch break, night service,
holidays etc.
A1 HCS Features
# HCS CTI client – Standalone client
or MS Outlook plugin
– Call control + buddy lists (with permission matrix)
A1 HCS Features
# HCS Voicemail Server – Complete IVR based provisioning interface for end user – User voice boxes – Standalone voice boxes (answering machine)
# HCS FaxServer – Fax2Mail – MS Windows printer driver
A1 HCS Architecture
A1 HCS Roadmap
# Bulk Provisioning Features
# Jabber Support
# Support for Video Endpoints
# CUCM 9.X Support
# Unity Connection support
WE DEVELOP SUCCESS THANK YOU FOR YOUR ATTENTION
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Otázky a odpovědi
Zodpovíme též v “Ptali jste se” v sále LEO v 17:45 – 18:30
e-mail: [email protected]
© 2011 Cisco and/or its affiliates. All rights reserved. 43 Cisco Connect 43 © 2013 Cisco and/or its affiliates. All rights reserved.
Prosíme, ohodnoťte tuto přednášku.
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Děkujeme za pozornost.