IT Services Questionnaire Analysis Linkedin
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Transcript of IT Services Questionnaire Analysis Linkedin
IT Services Questionnaire Analysis
Overview of how Perins School IT Services is seen by our
clients (Students & teachers).
I have conducted a survey on behalf of the IT department using a variety questions, to show an understanding of how to gather information regarding customer satisfaction levels.
This is to gain insight on the department’s reputation, as well as an awareness of what we are doing well and how we could improve.
Overview
The Survey Results
All of the current results are put into the appropriate methods to be easily identified. Worded answers will
be sampled; the full results will be available on Moodle
The survey was delivered to the Year 7’s first and those results have been collected separate to the whole school survey. The year 7’s are include in the whole school. This is provide a fair
analyse of first impressions. The year 7’s had 49 respondents in the survey, the Whole school
had 150 respondents
32%
51%
13%4%
All Year GroupsThey dealt with me straight away
I had to wait a short amount of time to be seen
I had to wait a long time
I gave up because the queue was too long
Was the IT Team was available in a timely manner?
57%33%
5%
Year 7 only They dealt with me straight away
I had to wait a short amount of time to be seen
I had to wait a long time
I gave up because the queue was too long
0%15%30%45%
36% 39%14% 11%
All Year Groups
The IT Team resolved my issue:Do you agree?
0%20%40%60%
65%24%8%2%
Year 7 Only
67%
33%
All Year groups
YesNo
Did the IT Team explain what was wrong with your device?
65%
35%
Year 7 only
YesNo
76%
24%
All Year Groups
YesNo
Did the IT Team answer all your questions?
84%
16%
Year 7 Groups
YesNo
I agree I disagree
75%
25%
All Year Groups
The IT Team showed knowledge of the products/services
I agree I disagree
82%
18%
Year 7 Only
91%
9%
All Year groups
YesNo
Did you follow the advice given to you by the IT Services Team?
94%
6%
Year 7 only
YesNo
15%
3%9%2%
6%65%
All Year Groups
Mr BartlettMrs CleaverMr HarperMrs LevettMr LewisMr Searle
Which member of the IT services team is most helpful?
10%2%
8%4%
14%61%
Year 7 only
Mr BartlettMrs CleaverMr HarperMrs LevettMr LewisMr Searle
The figures only show the which member of staff has help a student, this is why Caroline and Jo have low percentages. Harry score is lower in the All year group as the students tend to pick members of staff they are familiar with or that they have dealt with in the past.
22%
48%
16%
9%5%
All Year Groups
ExellentGoodAv-er-ageFairPoor
Rate your customer service
41%
43%
10%
2% 4%
All Year 7 ExellentGoodAv-er-ageFairPoor
Sample word answers
The results that have been selected are to reflect the trend. The full list of results can be found on
Moodle.
What do you like best about the laptop scheme?
Having a Laptop
The fact that once the scheme is finished you have the option to buy the device from the school.
Unlocks Learning potential
You can take them home and complete homework online
The IT Team are always available
Every lesson is an E-Learning lesson
How can we improve our service?
Have two hatches so the queue is quicker
By doing nothing
Get more staff to make it quicker
Fix problems faster
Seeing more than one pupil at a time
More Staff Training
Faster repair time Multiple service desks More staff Waiting time Explanations
Trend analysis of improvement