IT Policy and Service Lifecycle Process

Presented to ITCCFebruary 11, 2009

Presented by Vicki Callaway, Mgr. Planning & Project Mgmt.veller@mst.edu

Purpose

• To create consistent and visible– References to external policies governing IT (UM system,

federal, etc.)– Descriptions of IT policies, services, and

standards/guidelines– IT processes and procedures involving internal and

external stakeholders– Lifecycle framework

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Documentation Structure

• Informational resources include– Policies– Services– Guidelines/Standards– Processes– Procedures

• This documentation structure shows the relationship between different documents. Documents are associated for reference and context, not parent-child type relationships. Linked documents will be listed in a ‘Related Documents’ section of each document for ease of reference.

• Link (cntrl L – full screen view)

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Policy Lifecycle

• Process for the full lifecycle of a policy• Develop New Policy• Review/Revise Policy• Decommission Policy• Note: Similar processes will be used for services,

standards/guidelines, processes, and procedures based on the documentation structure description in the previous slide.

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Templates

• New policy checklist• Policy

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Next steps

• Testing of the process using existing policies underway

• Determining high impact/priority policies and services to develop/review using this process over the next year.

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Questions?

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