IT Management, Simplified Real-time IT management solutions for the new speed of business.
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Transcript of IT Management, Simplified Real-time IT management solutions for the new speed of business.
IT Management, SimplifiedReal-time IT management solutions for the new speed of business
Applications for Business, Collaboration,
and Productivity
Enterprise IT Management
Solutions
Network Management
Framework
(Est. 2005)(Est. 2002)
(Est. 1996)
ManageEngine is the Enterprise IT Management Division of ZOHO Corporation
Privately held and profitable since inception
(Est. 1996)
Active Directory ManagementActive DirectoryExchange ServerSelf-service PortalRecovery and Backup
IT Operations ManagementNetwork Performance
Application PerformanceEnd-user Experience
Network Change and ConfigurationConverged Infrastructure
Storage InfrastructureBandwidth and Traffic
SQL Server Monitoring
IT Service ManagementHelp DeskAsset LifecycleCMDB and ITILCustomer Support
IT SecurityLog ManagementFirewall Analysis
Vulnerability AnalysisPrivileged Access Management
Network Anomaly Detection
Client ManagementDesktops ManagementMDM and BYOD PoliciesOS Deployments
ManageEngine Solutions
IT Service Management
Solution Portfolio
ServiceDesk PlusITIL-Ready Help Desk Software with Asset and Project Management
AssetExplorerIT Asset Lifecycle Management Software
SupportCenter PlusCustomer Support and Help Desk Management Software
Social IT PlusPrivate Social Network for IT
ServiceDesk Plus Statistics
10 years in the ITSM industry
125,000 deployments in over
100,000 organizations
Used by 750,000 IT technicians in
186 countries
Available in 29 languages
Editions
Scanning and Discovery Techniques
• Scan and discover all windows machines in your domain using the windows domain scan
• Install agents on your windows workstations before scanning to speed up discovery
• Scan all Linux, Solaris, Mac, AIX workstations/servers, VMHost machines and other network devices like printers, routers, switches using the network scan
• Scan the entire network or particular range of network by providing the IP address range
• Scan assets distributed across multiple sites using the distributed asset scan
• Import all non-IT assets using a CSV file
Asset Maintenance and Tracking
Automatically capture asset-related attributes such as asset type, manufacturer name, status, location, and cost in order to shed more light on your scanned assets and organize them better
Track usage of all your assets via various states such as leased, purchased, in-repair, and in-use for better resource utilization and effective purchase decisions
Track the total cost of ownership (TCO) and the depreciation values of assets
Get all information like hardware specification, software installed, scan history and asset states in a single pane of glass.
View All Information in a Single Pane of Glass
Gain Better Visibility through Extensive Asset Detailing
Track Everything from Asset Usage to Costs
Configure CI types
Configure product types
Configure asset statesClassify assets
Asset Details
Configuration Management Database(CMDB)
Gain In-depth Visibility of Your IT Infrastructure
• Organize all your business critical configuration items in one place and give your technicians in-depth visibility of all the acculumated IT assets and services
• Understand how your business entities are webbed with one another using simplified relationship maps
Build Your CMDB Your Way
• Define new CIs and organize them under specific categories for easy reference
• Use predefined CI relationships or add custom CI relationship types
• Configure direct or inverse relationships between CIs
• Build parent-child CI relationship hierarchy using a simplified drag and drop interface
CMDB - Relationship map
Complement Other ITIL Processes
• Refer the CMDB to understand the cascading impact of incidents during incident analysis
• Trace the root cause of incidents to minimize their recurrence in the future during problem analysis
• Understand how planned changes can impact your IT environment to implement risk free changes
Pin problematic assets to requests
Pin problematic assets to problems
Pin problematic assets to changes
View history of associated incidents, problems and changes
Software Asset Management
(SAM)
Track and maintain different types of software like managed, prohibited, shareware, freeware etc
Use any of the available asset scanning techniques to scan workstations and import software installed on these workstations into the ServiceDesk Plus database
Scan and Import Your Software Automatically
Classify Identified Software to Gain More Clarity
Gain information on the frequently used, rarely used and occasionally used software with the help of software metering
Track license expiry dates and be notified in advance to ensure license compliance
Issue and maintain licenses of type individual, enterprise, volume, CAL etc for all your managed software and associate them to contracts
Allocate Software Licenses On the Go
Track Licenses and be Audit Ready
Analyze Software Usage Patterns with Software Metering
Scanned software
Software license
PURCHASE AND CONTRACTS
• Automate your supplier interactions and IT purchasing functions with full traceability and visibility
• Maintain master records for various vendors and track purchases from ordering to receipt and invoicing
• Reduce delays and cut unnecessary spending
• Manage and track IT hardware and software contracts with different vendors seamlessly
• Associate assets to contracts and proactively be notified of contract expiry through automatic alerts
Regulate IT Purchases
Never Miss a Contract Renewal
Reporting on Assets
• Choose from the already available built-in asset reports or create and customize your reports using the easy to use graphical interface
• Create and maintain separate reports for your hardware and software inventory. And present them in a tabular or a graphical format for easy understanding
• Share these quantitative reports only with the right people to be prepared for audits and formulate financial budgets more precisely
• Use audit reports to analyze detailed history of your asset inventory and prepare yourself for audits
Create and Share Insightful Reports for Better Decision-making
Workstations by site
• Refer to real time asset dashboards to accurately reflect health of the service desk. Create relevant custom reports and add them to your asset dashboard for easy reference
• Measure your software compliance level and track the usage pattern of your software by referring to the software summary
• Track all your assets by their status and educate yourself about the latest asset scan results by referring to the hardware summary
Gain Quick Access to Relevent Metrics Right From the Dashboard
Hardware Dashboard
Software Dashboard
ServiceDesk Plus Integration with Desktop Central
• Deploy software packages and track their status from your help desk
• Automate patch deployment and system shutdown to minimize manual effort
Automate Software Deployments to Improve Help Desk Efficiency
Submit Help Desk Tickets From Your Desktop With Out Having to Re-authenticate
• Submit helps desk requests using a set of customizable request templates right from your desktop
• Leverage your windows logon credential to submit tickets without re-authentication
Perform Mobile Device Management from a Unified Console
• Enable mobile device management capabilities like pushing profiles, configuring Wifi, VPN, and email settings on mobile devices using the ME Desktop Central integration
• Perform Desktop Central remote control functions such as file transfer session, recording for audit etc from ServiceDesk Plus
Perfome Remote control Sessions to Speed Up Ticket Resolution
ServiceDesk Plus + Desktop Central integration
Deploy software packages via help desk
Remote control feature for probing end user
issues
Apply patches and upgrades automatically
Configure auto shutdown
Asset Management in Action
Istituto Poligrafico E Zecca Dello Stato, Roma Maintains over 2500 assets with ServiceDesk Plus
Asset dashboard
Has complete information about the configuration items (Hardware, software, system, associated requests, and scan history) for incident analysis
Asset details - CI info
Asset details - User accounts
Asset details - Software installed
Asset history
Asset requests
Asset requests manages more than 18,000 software installations
Software dashboard
Working towards achieving maximum software complaince with individual license tracking and allocation
Software licenses
Software license allocation
Gregory Booth, associate director of IT services, Michigan Technological University
"It is easy and beneficial to walk through the CMDB and get the asset information and the associated changes. Every module in ServiceDesk Plus is well integrated, be it change, assets, or CMDB."
Thank You