IT Executive Survey: Strategies for Monitoring IT Infrastructure & Services

Summary Results • May 2014

Strategies for Monitoring IT

Infrastructure & Services


Program Overview

Between February and April Gatepoint Research invited selected executives to participate in a survey themed Strategies for Monitoring IT Infrastructure & Services.

Candidates were chosen from various industries were invited via email and 316 executives participated.

Survey participants were senior decision makers with responsibility for data centers, infrastructure, operations, and IT: 20% held the title CxO or VP; 54% were Directors, and 21% were Managers.

Responders overwhelmingly work for large firms: 77% worked for firms with greater than $1.5 billion in annual revenue (Fortune 1000).

100% of responders participated voluntarily; none were engaged using telemarketing.


Observations and Conclusions

47% of the respondents use more than 5 tools to monitor their IT infrastructure.

About half of responders say cost (50%) and a siloed approach to monitoring and management (46%) are the main limitations of their current monitoring solution. Among those who reported using more than 5 tools, top concerns were scalability and jumping from tool to tool.

Satisfaction with end to end user experience monitoring relevantly lower than traditional monitoring of servers and networks etc.

Ability to monitor a wide variety of technologies and scalability emerged as the capabilities most valued among responders for a wide variety of technologies. Both rated a 4.3 on a 5 point scale where 5 is “very important.”

Summary Results • May 2014 Copyright © 2014 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be

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How many physical and virtual servers does your organization

monitor for availability and/or performance?

Survey responders work for firms that manage many physical and virtual servers:

41% manage more than 1,000.

18%

16%

24% 25%

16%

0%

5%

10%

15%

20%

25%

30%

Less than 200 200 to 500 500 to 1000 1000 to 5000 5000 or more



How many tools are you using to monitor your IT infrastructure

(by company size)?

47% of responders use more than 5 tools to monitor their IT infrastructure.

53%

79%

64%

50% 51%

27%

16%

27%

25% 26%

20%

5% 9%

25% 21%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Full Data set <$250 million $250 - 500 million $500 million - $1.5 billion

>$1.5billion

More than 10

6 to 10

1 to 5



What are the challenges or limitations of your current monitoring solutions?

(by number of tools used)

Among responders who reported using more than 5 tools,

scalability, jumping from tool to tool & siloed monitoring approach are top challenges.

29%

29%

30%

30%

30%

31%

30%

34%

39%

13%

16%

16%

21%

22%

21%

24%

23%

20%

53%

55%

54%

48%

48%

47%

46%

44%

41%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Other

Effort required for integrations and customizations

Ease of use

Limited Reporting

Time spent diagnosing and resolving issues

Added costs for additional features/functions

Siloed approach to monitoring and management

Jumping from tool to tool, or screen to screen to find the info I need

Scalability issues

6 to 10 tools More than 10 tools 1 to 5 tools



How satisfied are you with your ability to monitor and manage the following? (1-5; 1=not satisfied; 5=very satisfied)

Satisfaction level with end to end user experience relatively lower as compared with

traditional monitoring of Infrastructure elements

4.00

3.99

3.86

3.81

3.77

3.73

3.71

3.41

3.21

1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00

Servers

Networks

Storage

Databases

Virtualization platforms

Packaged Applications (i.e. Microsoft Exchange, Active Directory)

Web sites/apps

Cloud environments (SaaS, IaaS, PaaS)

End-user experience



If you were to replace your existing monitoring tools with a single, unified

solution, what capabilities would be the most important to you? (Rate 1-5, 1=Not important, 5=Very important)

Responders are looking for multiple capabilities in a unified IT monitoring solution – top

desired features are scalability, and ability to monitor a wide variety of technologies.

4.30

4.27

4.26

4.23

4.21

4.11

4.06

3.66

1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00

Breadth & depth of technologies that can be monitored

Scalability

Improved IT operations via a unified view across the environment

Cost of monitoring solution

Ease of use

Out-of-the box & customizable reporting

Extensibility and adaptability

Multi-tenancy support



Profile of Responders:

Industry Sectors

Survey responders come from a broad range of industries.

Manufacturing 38%

Financial Services

17%

Business Services

15%

Retail 8%

Health 8%

Telecom 7%

Wholesale 7%




Revenue

77% of responders work for firms in the Fortune 1,000.

<$250 million 7%

$250 - 500 million, 3%

$500 million – $1.5 billion, 7%

>$1.5billion 77%




Job Level

Responders are senior IT specialists in decision making roles.

Manager, 22%

Director, 54%

VP, 17%

CxO, 2%


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With CA Nimsoft Monitor’s unified architecture and comprehensive monitoring coverage you will finally be able to monitor, measure and report on the metrics that matter the most to your customers, as well as adopt and manage new customer-centric applications and technologies faster than you ever thought possible.

Learn more at ca.com/nimsoft or unifiedmonitoring.com

IT Executive Survey: Strategies for Monitoring IT Infrastructure & Services

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