IS/ICT Management in the Modern Enterprise
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Transcript of IS/ICT Management in the Modern Enterprise
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IS/ICT Management in the Modern Enterprise
Ota Novotný
University of Economics, Praguedept. of Information Technologies
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Business – IS/ICT manage-ment
Business activities
Business processes
Applications
BP Management (9)
Application delivery (8)
EC/EP (1,2) BI (5) SCM (3)
ERP (4)
IS/ICT Management (6)Enterprise IS (7)
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Presentation Outline
the position of IS/IT management in a company,
information products and services as a added value to the core business,
the role of top management in IS/IT, integration aspects, their possible
solution, reference models.
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Information products and services as a added value to the core business
Busines, IT and sourcing strategy -goals, products and services, types of customers, partners,...
Core Process 1
Core Process "p"
Support Process 1 Support Process "pp"
IS/ICT Service 1 IS/ICT Service 2 IS/ICT Service "s"
Resource 1 Resource 2 Resource 3 Resource "r"
IS/ICTServices
Layer
IS/ICTResources
Layer
Product/Service 1
Product/Service "p"
StrategicManagement
Layer"S"
"P"
"S"
"R"
Market ofProducts
andServices
Market ofIS/ICT
Services
Market ofcompanyproducts
Market ofIS/ICT
Resources
Market ofIS/ICT
Resources
Custmers
Lease / sale ofsupefluous resources
"P"IS/ICT
ProcessesLayer
IS/ICT Process 2 IS/ICT Process jIS/ICT Process1
Market ofIS/ICT
Services
Suppliers forCore Processes
BusinessProcesses
Layer
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Reference models
Modelling in the area of the enterprise management
Reasons for the reference models development and principles of their application
Application of the reference models principles into the area of IS/ICT management
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IS/ICT management reference models
Purpose: Support for service oriented IS/ICT
management implementation Structured (formalised) overview of the
enterprise informatics structure and base for its planning and management
Support for the operational IS/ICT management tasks
Support for the long-term IS/ICT management tasks
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IS/ICT management reference models
Differences from: IS/ICT operations management
tools (e.g. metasystem) IS/ICT management methodologies
(ITIL, COBIT, etc.)
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IS/ICT management models – application examples
Model structure Cost of application upgrade (impact
analysis) SLA calculation
Model content Process catalogue Document examples Component characteristics
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IS/ICT management models – service oriented approach
Busines, IT and sourcing strategy -goals, products and services, types of customers, partners,...
Core Process 1
Core Process "p"
Support Process 1 Support Process "pp"
IS/ICT Service 1 IS/ICT Service 2 IS/ICT Service "s"
Resource 1 Resource 2 Resource 3 Resource "r"
IS/ICTServices
Layer
IS/ICTResources
Layer
Product/Service 1
Product/Service "p"
StrategicManagement
Layer"S"
"P"
"S"
"R"
Market ofProducts
andServices
Market ofIS/ICT
Services
Market ofcompanyproducts
Market ofIS/ICT
Resources
Market ofIS/ICT
Resources
Custmers
Lease / sale ofsupefluous resources
"P"IS/ICT
ProcessesLayer
IS/ICT Process 2 IS/ICT Process jIS/ICT Process1
Market ofIS/ICT
Services
Suppliers forCore Processes
BusinessProcesses
Layer
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Cobit Framework
In order to provide the information that the organisation needs to achieve its objectives, IT resources need to be managed by a set of naturally grouped processes.
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Cobit Framework
COBIT 3rd Edition is the most recent version of Control Objectives for Information and related Technology, first released by the Information Systems Audit and Control Foundation (ISACF) in 1996. The 2nd edition, reflecting an increase in the number of source documents, a revision in the high-level and detailed control objectives and the addition of the Implementation Tool Set, was published in 1998. The 3rd edition marks the entry of a new primary publisher for COBIT: the IT Governance Institute.
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COBIT
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IS/ICT management reference models – structure
Components Relations Content
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IS/ICT management reference models – key components
Org. unit
User
Service
IS/ICT Activity
Application
Computer
IS/ICT Process
Ent. Process
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IS/ICT management reference models – key relations
Org. unit
User
Service
IS/ICT Activity
Application
Computer
IS/ICT Process
Ent. Process
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IS/ICT management reference models – content
Org. unit
User
Service
IS/ICT Activity
Application
Computer
IS/ICT Process
Ent. Process
Full
Part
None
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KIT reference model
History First version – 1999 Based on IS/ICT metasystem project results
Application Information strategy IS/ICT management processes and tasks
definition IS/ICT management support
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KIT reference model – components
Org. unit
User
Locality
Partner
Service
Activity
OS-SW
Applications
Computers
Peripheries
Project
IS/ICT Process
Ent. Process
Data
Role
Maturity
CSF
Metrics
Dimensions
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KIT reference model – content
Org. unit
User
Locality
Partner
Service
Activity
OS-SW
Applications
Computers
Peripheries
Project
IS/ICT Process
Ent. Process
Data
Role
Maturity
CSF
Metrics
DimensionsFull
Part
None
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(1) IS/ICT Strategic Management(objectives, architectures, standards, projects, schedule, budget,
rules, ...)
(2) Planning,
organization, integration
and coordination
of IS/ICT development
(9) IS/ICT development projects management (development, maintenance, implementation)
(10) IS/ICT operations management (services and resources)
(5) Financial management
(6) IS/ICT personnel resources management
(7) Data resources management
(8) Technology and configuration management
(ASW, ZSW, HW, LAN, WAN...)
(3) Service management (relations to customers and suppliers)
(4) Service support(reliability, availability,
compliance to regulations, integrity, risk management)
IS/ICT Tactical Management
IS/ICT Resources managementIS/ICT Services management
IS/ICT Operational Management
KIT reference model – IS/ICT processes
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KIT reference model implementation
Kick-out workshop Model components selection Model relations selection Model database and front-end customization Model front-end training Component and relations editing (coached) Integrity reports generation Model application
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KIT reference model implementation – lessons learned
Positive IS/ICT management is motivated i a way – „We are
building our IS/ICT management system“ Easy to use tool Structured approach – no plain text – better integrity Knowledge moved from heads to shared resource
Other KIT model is no COTS It cannot be implemented without coaching Still need a customization IS/ICT managers are different – therefore each
implementation is different
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KIT reference model – plans for the future
Content versions Content profiling
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IS/ICT MANAGEMENT REFERENCE MODEL
Questions ?