Managing GVTs

Types of IT-aided work

Same time Different time

Same place electonic workelectronic shift-

work

Different place telework

global virtual teams

IT for IT-aided work

Same time Different time

Same place.Presentations.Electronic whiteboards

.shared folders

.Change tracking

Different place

.e-Chat

.Desktop sharing.file sharing.e-mail

IT for IT-aided workSame time Different time

Same place

+All present to address issues+Read body language

-Personality conflicts-Agenda can get off-track

+Optimization of time+Documented history

-Hard to maintain momentum-Forfeit benefits of socialization

Different place

+Real-time action+Save $/time

-Misread signals-‘Poorer communication

+Worlwide contributions+Lack of peer pressure

-Cultural differences-Forfeit benefits of interaction

challenges &opportunities

managerial practices

employees’practices

challenges &opportunities

managerial practices

employees’practices

Trolling>After reading the Newsgroups for some time, I have noticed that

almost

>all europeans HATE the U.S.? WHY? LIfe really isn't that bad over

>there, although your system of capitalism stifles creativity (as does

>Japans). Instead of calling all American's "fat lazy pigs", why

don't

>you tell us why? Keep in mind, if it wasn't for the U.S.A you all

would

>still be Nazi's, and you would have never developed as a democracy.

On a

>social and economic sence, the U.S. and Europe need to be more

partners

>than competitors (my spelling sucks, sorry.) After all, we are all

too

>busy being pissed off at Japan, we really don't care about Europeans.

>--aaron

"And for all you American haters... We all know that you're just

jelous. We more or less rule the world. We have the best Standard of

living, and the best sence of justice. WE ROCK!!!!! In Every

catagory,

we exceed EVERY other nation. Don't forget it. IT's like P.J.

Orourke

(Sp?) said--In every U.S. embassy in every European Nation, there are

a

thousand people in the front protesting, and two thousand in the back

trying to get Visa's. It's true."

<1 year<3500 rep.!1/160 min.

Flamewars

250

200

150

100

50

0

t

Avoiding personal conflict

Works

Wikis

Ratings

Doesn’t work

Netiquette

Ignoring

filtering

Using wikis

Using wikis

Rating users

Task conflict

‘Enough of chocolate’ kind of system (=limits to growth)

We can take feedback up to our ID’s breaking point

Solution: Bracket, bracket, bracket( )

Richness =

USE

But once a year (at least) we try to have a global departmental meeting in person. And it really clears the air.

Once can often see that what looked like someone being rude or restrictive online was merely a bad translation of cultural differences.

It makes things a lot more productive to be able to look and talk to people, both officially and in casual moments.

““

The Abilene Paradox

Too much structure

What is too much structure?

! Strong culture

! Shared vision

! Prescribed outcomes and behaviors Shared vision

Too much structure stifles flexibility

! Similar worldviews

! Similar goals

! Similar behaviors

Too much structure...

Too little structure

What is too little structure?

! High diversity in values and beliefs

! Individual goals

! No prescribedd outcomes and processes

Too little structure stifles flexibility

! Incompatible worldviews

! Opposed goals

! Incomensurability of behavior

Too little structure...

Even play has some structure

Just the right structure

What is the right structure! Compatible goals

! Compatible conditions for action

! Shared deadlines / milestones

The right structure fosters flexibility! Integrates exploration and exploitation

! Crystallizes ideas into outcomes

! Allows for difference without divergence

X!

challenges &opportunities managerial

practices

employees’practices

Structuring

*Leading interactions*Minimal structure