Is Enterprise 2.0 The New KM?
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Transcript of Is Enterprise 2.0 The New KM?
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Is Enterprise 2.0 The New KM?Is Enterprise 2.0 The New KM?
Is KM Still KM?Is KM Still KM?
Was KM Ever KM?Was KM Ever KM?
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A Fundamental Difficulty
What is Knowledge?
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I know you believe you understandwhat you think I said –
butI’m not sure you realize that what you heard
is not what I meant.Ashleigh Brilliant
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Eceffvtie Use of
KM/Enterprise 2.0
Reqiuers Udsrentsadnig
Tihgns In Tehir Porepr Cnotxet
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Shared context is at the heart of KM – John Tropeahttp://libraryclips.blogsome.com/2008/07/01/knowledge-managementnot/
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Identical information evokes different meanings in each of us. It is not what the message does to the audience but
what the audience does with the message that really matters. – Frank Miller
http://informationr.net/ir/8-1/paper140.html
I = 0 (Information has no intrinsic meaning)
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Codified. Merely Information?
Information in Context. Only Personal?
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You can’t manage this!
Peter Drucker
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But you can facilitate it!
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What differentiates E2.0 from KM?• KM says explicit/tacit ratio is 80/20
but spends most of its time on explicit– Knowledge bases, Share drives,
Video/Audio Capture, Ontologies, email, etc.
• E2.0 by its nature is ~ 80% tacit– Blogging, IM, Micro-blogging, Chat,
Activity streams– Artifacts of these become explicit with
findability enhanced by tagging
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What differentiates E2.0 from KM?
• KM spends much time on formal knowledge capture– Knowledge bases, Taxonomies, Content
Management
• E2.0 is about connections & conversation; capture is a natural by-product– Wiki, Emergence, Adaptation,
Folksonomies, Knowledge flow
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What do E2.0 & KM Have in Common?
• They’re about communication• They benefit from collaboration• They depend upon findability• They seek to make knowledge actionable• They fail without a dramatic Cultural Change!
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What might differentiate E2.0 from KM?
• E2.0 is more customer focused• KM more content focused• E2.0 facilitates real-time knowledge capture &
sharing• KM frequently looks backward or after-the-fact• E2.0 is more about activity streams and
collective intelligence• KM is more about repositories of “knowledge”
Are these complementary?Is there a space for synergy between the two?
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What Has(n’t) and Isn’t Changed?
The true measure of our ability to “manage” knowledge is more in our connection to
people, than in our connection to documents.
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References – Further Reading
• Enterprise 2.0: The New, New Knowledge Management? http://discussionleader.hbsp.com/davenport/2008/02/enterprise_20_the_new_new_know_1.html
• For a group of postings on E2.0 and KM by Andy McAfee http://andrewmcafee.org/?s=knowledge+management
• Enterprise 2.0 Definition and Solutions http://www.cio.com/article/123550/Enterprise_2.0_Definition_and_Solutions
• Going beyond the hype: Identifying Enterprise 2.0 best practices http://blogs.zdnet.com/Hinchcliffe/?p=852&tag=rbxccnbzd1
• There is no such thing as best practice for Enterprise 2.0 http://rossdawsonblog.com/weblog/archives/2009/09/there_is_no_suc.html