IPSG Meeting

Information on eGovernment WG

5TH & 6TH May 2004

Main Theme of Irish Presidency

Interoperability Frameworks

Definition of Interoperability

Ability of a system or process to share and use

the information and/or functionality of another

system or process.

Purpose

Definition of an interoperability architecture -•elements;•principles;•rationale;•issues/obstacles/barriers to be

resolved;•possible approaches; and•benefits/drawbacks.

Seek to achieve consensus.

Methodology

Circulation of Discussion Paper

Discussions + Submissions

Develop Consensus

Elements

Technical

Definition:Technologies, standards, guidelines and policies describing the ways and means of sharing data and/or functionality of computer systems.

Conclusion:Hub-based standardised XML messaging and XML-based Web Services.

Semantic

Definition:Standards governing the definition, precise meaning & exchange of business information.

Conclusion:Registers/catalogues of standardised business elements described using XML.

Organisational

Definition:Programmes to define customer-centric services via a fundamental review & transformation of business structures, processes, rules, procedures and job roles.Conclusion:Service Delivery Modernisation through –• exemplar scheme;• common functionality;• expenditure reviews & central funding;

and• organisation development assistance.

Structured Customer Contact & Support

Definition:Consistent, high-quality, and efficient approach to customer contact.

Conclusion:One or more customer contact centre/s as shared services at a sectoral, regional and/or public administration level.

Governance

Definition:Ownership, definition, development, maintenance, monitoring and promotion of standards, protocols, policies and technologies.Conclusion:Pan Public Service Governance Model -• Technical/Semantic – Single Agency;• Organisational – Dependent on each

MS’ structures & legislation.

Roadmap

1. Volunteer agency to develop technical and semantic pilots.

2. Develop pilots using a data-rich service with potential for involving multiple agencies and purposes.

3. Prove pilot with technology solution and comprehensive business case.

4. Identify organisation development opportunities from pilot.

5. Develop exemplar scheme from exercise.

Next Steps

1. Approval of Directors General.

2. Submission on European Interoperability Framework.

3. Consideration by MS.

4. Dutch Presidency progressing with eight example studies.

IPSG Meeting

Information on eGovernment WG

5TH & 6TH May 2004