InXpress FranchiseExecutive Summary

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Global shipping generates hundreds of billions of dollars in annual sales. It makes global commerce possible. And it’s a massive and expensive hassle for small and medium-sized businesses that rely on giant shipping companies in order to serve their customers.

InXpress is a global shipping franchise that helps small and mid-sized businesses get the same prices and customer support from carriers that are often reserved for Fortune 1000 companies.

The global freight market was $700 billion in 2013, and it’s expected to grow to $1.3 trillion by 2023, according to research from the U.S. Department of Transportation and Research and Innovative Technology. Fortune 1000 companies have already mastered global logistics — but what about the next 5 million companies that are smaller but that cumulatively represent a huge share of the market?

We have nearly 400 franchisees worldwide, and over 100 in the United States. Franchisees don’t handle boxes or load trucks. They act as consultants or specialists. Here’s how it works: National and global shipping companies (like DHL) focus a lot of their efforts on supporting large national and global Fortune 1000 companies. Like any smart business, they offer the best deals and best service to customers who provide them a lot of revenue. Small and mid-sized businesses don’t buy enough services to demand significant price breaks or personalized attention.

InXpress changes this equation. We operate as a buying group to bundle the collective purchasing power of thousands of small and medium-sized business. We then guarantee carriers tens of millions in business each year and negotiate strong discounts as a result — lower than any single small or mid-sized business could negotiate on its own.

Franchisees call on small and mid-sized businesses, learn what they’re paying currently in shipping costs, and offer real and measurable savings to these businesses. Clients start saving immediately.

Businesses typically agree to use InXpress on a trial basis. After a positive experience, these companies potentially bring a larger share of the available business to the InXpress franchisee. This business provides a valuable ongoing revenue stream to the franchisee. The franchisee continues to touch base with existing customers while reaching out to new prospects and increasing the client roster — and revenue potential — over time.

GLOBAL SHIPPING FRANCHISE HELPS SALES PROS BUILD A RECURRING CUSTOMER BASE

FRANCHISEES SECURE THE CLIENTS AND NEVER TOUCH PACKAGES OR FREIGHT

HASSLE + EXPENSE = OPPORTUNITY

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Dustin Hansen, CEO

A SIMPLE, POWERFUL BUSINESS MODEL

When you’re thinking of starting your own business, would you rather:

1. Invest in a franchise that has a lot of moving parts, a large number of employees to manage and an inventory that has to be financed, or

2. Invest in a simple business with low overhead, no employees to start, and no inventory you have to buy,

yet still offers high margins, repeat customers, and strong recurring revenue?

Franchisees handle the simple part, which is securing customers. The carriers handle the complex part, which is getting packages and products from point A to point B.

AN EASY VALUE PROPOSITION FOR CUSTOMERS

Several franchisees have told us that before they started working with InXpress, it sounded too good to be true. A home-based business opportunity with large income potential? Didn’t my crazy uncle forward me an email making an offer like that a few months ago?

That’s why we’d like to introduce you to Cathy Battreall, one of our franchisees. She lives in Jacksonville, Florida where she has built the most successful InXpress location in the United States despite living in a city without a major shipping hub or a first-tier international airport. What she

does have nearby are thousands of small and medium-sized businesses with shipping needs.

Put your sales hat on for a second. If you owned a business that guaranteed your customers real savings on services they already use and at the same time increased their level of customer service, would that be a service you could sell?

InXpress franchise owners use their sales and people skills to sign customers with InXpress and find solutions to fulfill all their shipping needs ranging from local to international import and export. All the complexities of shipping lie with the actual carrier; the InXpress shipping franchise merely provides the access and the discounts that come from group buying power. The carriers and shippers literally do all the heavy lifting.

“What we’re good at is helpingthe customer save money,”

says CEO Dustin Hansen, an InXpress franchisee himself like most of our executive team. “A common misconception is that the franchisees are actually involved in the shipping. Our franchisees never touch the boxes. We’re simply there

to provide access to the customers and help them save money. And we provide that one-on-one customer service that the big carriers don’t offer.”

Aside from being a price leader, we further lock down customer loyalty through simple calls and visits. Instead of talking to a call center 7,000 miles away, customers call you when they have an issue. Instead of the frustration of climbing a telephone calling tree to try to find help, they turn to you for professional guidance, and they build a trusted relationship with you. This reduces customer frustration, which helps franchisees increase customer retention and enjoy long-term revenue streams from those business relationships. This base of recurring revenue becomes a platform from which franchisees can grow their business by adding new customers.

GETTING STARTED

The successful InXpress franchisee possesses a high level of determination, is highly trainable, and has a lot of self-confidence. They also have a minimum of $85,600 ($25,000 liquid) to invest in a new business, and a strong desire for that business to be open within 90 days.

WHY INXPRESS?High-Touch, Low-Cost and the Opportunity to Earn Repeat Business in Global Shipping Logistics Industry

Global shipping logistics franchise has a tendency to sound more complex than it is. InXpress is not a shipping franchise; our people never touch the packages. We’re a home-based franchise, a business based on making connections and building relationships. We are a $150 million franchise system that helps small and mid-sized businesses grow by providing access to best-in-class shippers at discounted rates typically offered only to large corporations. The carriers benefit by outsourcing the customer service to us, and the franchisees earn money by finding solutions for all parties involved.

In the U.S., InXpress joined forces with global shipping leader DHL in 2006. In 2009, we gained market entrance to Australia and New Zealand. In the ensuing years, we gained entrance to Korea, Malaysia, France, and Canada. We have over 100 franchises here in the U.S. and roughly 400 worldwide, including the U.S., working with DHL and shipping to over 220 countries.

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OUR MISSIONInXpress first opened in the United Kingdom in 1999 and started franchising in the United States in 2006, when CEO Dustin Hansen opened the first InXpress Americas franchise in Atlanta. We’re currently operating in 15 countries with some 400 franchisees worldwide, and we only partner with reliable, trustworthy shipping companies.

Our mission is to provide franchise owners with a way to build their businesses while providing best-in-class customer service with a personal touch to all our clients. We focus on the little guy, the small to medium-sized businesses (SMEs) with anywhere from 2-500 employees who get overlooked when the big carriers are handing out the discounts. Our company has been growing at a rapid pace in an industry that racks up $700 billion in the U.S. alone.

When Battreall, a pharmacist, was working in home medical equipment sales before joining InXpress, she wanted to start a home infusion service line. She approached numerous suppliers, but because hers was such a small business, she simply couldn’t make money at the prices they could offer.

“I joined a buyer’s group and was able to pay a fraction of the cost the suppliers offered,” she says. “I see InXpress as a buying group for small businesses. We give you the ability to act like you’re a much larger company. It doesn’t matter what you’re selling or for how much; the bottom line is how much does it cost to get it to your customer’s door? You’ll pay 10 times what Walmart did for freight. InXpress puts an end to that. We help small businesses keep their competitive edge.”

If you want to join our growing company in a booming industry, please call (844) 514-SHIP (7447).

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WHY DO CUSTOMERS CHOOSE INXPRESS?We Offer Services and Discounts They Can’t Get Anywhere Else Let’s take a look at the value proposition InXpress offers to clients:

A face on shipping for the local market. If you’re IBM, you don’t need this. But small-market customers don’t have in-house logistics teams. They don’t have access to a big-business discount. InXpress provides the personal, local touch that guides them to the services they need, either at home or abroad.

Better service in the international market. DHL has better coverage overseas than either UPS or FedEx, both of whom focus on domestic markets. A small- or medium-sized company that needs to import machinery components from France or ship manufacturer’s samples to India can benefit from the InXpress-DHL relationship.

Shipping options. A company’s shipping needs may be different depending on whether a shipment is imported or exported. If they choose FedEx or UPS, they’re limited to only that company’s options. With InXpress, we’ll find them the best option at the best price available.

Savings. InXpress is the price leader in our category because of our global buying volume. We offer prices customers simply can’t get from shipping carriers on their own.

Simplified shipping platforms. InXpress offers customers a technological advantage, because our platform is not one-size-fits-all; it’s designed specifically for small to medium-sized businesses (SMEs).

InXpress has been in the shipping logistics business for a long time, and we’ve got it down to a science. When new franchisees join our system, we offer phenomenal training and support and explain the ins and outs of our simple business model so they can get started right away.

Worldwide, InXpress ships an estimated 3,000 packages daily at an average savings of 11% – 33% per customer.

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OUR CORE VALUES

Call almost any business these days and you’ll get mired in the morass of electronic operators. For this option, dial 1. For that option, dial 7. And when you finally do reach a real person, one who hopefully isn’t in a call center 10,000 miles away, heaven help you if the call gets dropped. You’ll never find that customer service rep again.

InXpress eliminates that particular frustration. Our franchisees go door-to-door to find customers, they greet them face-to-face and they get to know them on a personal level. These are customers who are going to be with them for a long time, and cultivating loyalty is important for repeat business.

Normally when you’re the price leader, it’s at the expense of service. Think McDonald’s. Think Walmart. But this is where we’re different. “Many people think because we have the pricing we’re not going to offer the service,” says Jacksonville, Fla., franchisee Cathy Battreall, the system’s top performer in 2016. “But that’s not who we are.”

InXpress prides itself on our personal touch with clients. We also pride ourselves on the franchisor-franchisee relationship. When our CEO set out to run InXpress Americas, he wanted these five core values in place:

1. Being all-in. To the franchise concept, to the InXpress business model, and to providing that value to the customers.

2. Results matter. When we set out to accomplish a goal, those aren’t just empty words. We want our franchisees fully onboard with that philosophy as well.

3. Work hard, but play hard, too. We are driven at InXpress — we wouldn’t be a $180 million company if we weren’t. But we also crave that work-life balance that makes reaching your goals all worth while. We want you to embrace our fun side as much as our business savvy.

4. Humble confidence. We have confidence in what we do because we’re very secure in the value we provide. We like to call it “healthy swag.”

5. Give back. Whether it’s franchisees helping other franchisees succeed or organizing charitable campaigns on a local or company-wide level, we believe in going beyond what’s expected to help others succeed.

WHO IS AN IDEAL FRANCHISEE?Qualifications of a Successful InXpress FranchiseeWe don’t expect franchise candidates to be experts in global shipping. That’s the expertise we and our global partners bring to the table. The best background for our ideal franchisee is outbound sales and marketing, or — and this is an important distinction here — a willingness to learn outbound sales and marketing.

Successful salespeople tend to be high-energy. They are often the sort of folks who light up a room and know how to work a crowd. They love to create connections and develop relationships. And they’re definitely not afraid to hustle. Just ask our executive team.

“I’ve been a successful franchise owner,” says Ken BrockBank, Chief Training Officer and InXpress franchisee. “Everyone on the board of directors has franchises. One of the differences at InXpress is we’re franchise owners first, so we’ve all been in your shoes.

“When we’re training you, we are teaching from a position of experience because we’ve

actually interacted with customers, we’ve closed deals, we have dealt with customer issues,” he says.

The successful InXpress franchisee, like a natural-born sales person, possesses a high level of determination. They’re highly trainable, and they’ve got a lot of self-confidence. They’ve also got $85,600 to invest in a new business, and a strong desire for that business to be open within 90 days.

Ken BrockBank

1. Sales animals. You’ve got the proven track record in the field of outbound sales and marketing, or a driving passion to give it a try.

2. Female entrepreneurs. Women tend to do very well within our organization.

3. Millennials. CEO and millennial Dustin Hansen opened our first U.S. franchise in 2006.

4. First-time business owners. Maybe you’d like to escape from corporate America and run your own show.

5. Mid-career transitioning professionals. Successful people looking for recurring revenue tend to be just

as eager as millennials to join our brand and build a legacy.

6. Veterans. People who have been in the armed services have a skill set that aligns perfectly with franchising, and we support our servicemen and women with special discount programs.

7. Minorities. As a global company, we work with people of all ethnicities from many different countries.

8. People in small markets. Fun fact: Our most successful franchises are in Provo, Utah and Jacksonville, Florida, which are markets you might not expect. Ours is a business model that works anywhere.

As part of our mission, InXpress is committed to serving the community through education and outreach activities. InXpress Gives Back outreach program invites our team of franchisees, sales reps, customer service and corporate staff to see, learn, and engage the community in service projects.

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WHICH CATEGORY DESCRIBES YOU?Still wondering whether you’re the right fit for InXpress? Take a look below at 8 basic categories that our franchisees tend to fit into:

WHAT CANDIDATES SHOULD KNOW ABOUT USWe can sum up our value proposition as a business in 5 points:

Australia | Canada | France | Hong Kong | India | Morocco | NetherlandsNew Zealand | South Africa | South Korea | United Kingdom | United States | Vietnam

©InXpress 2019 All Rights Reserved. Each office independently licensed and operated.

For franchise information contact us at(844) 514-7447 or franchisedevelopment@inxpress.com

1005 Skyview Drive, Suite 114Burlington, ON L7P 5B1inxpressfranchise.com

1. Our business requires more sales hustle than sales skills. You don’t have to have any knowledge of the shipping industry, just business acumen and people skills. Our value is easy to demonstrate and communicate to customers. You just have to get in the door to have a conversation.

2. Low entry cost. Our lean business model lets you work from home, with no employees until you’re ready to scale up and add assistants or sales reps, in a high-need business in a trillion dollar industry.

3. Underserved market. Small to mid-sized businesses with fewer than 500 employees have a lot of shipping needs that just aren’t being met. The larger carriers just aren’t set up to handle the needs of smaller customers. By guaranteeing millions of dollars in revenue, InXpress negotiates steep discounts not available to these small and mid-sized companies. By making check-in calls and visits, our franchisees provide far more personalized service than the overseas call centers they’re often routed to.

4. Experienced leadership. Our executive team, from the Chief Executive Officer (CEO) to the Chief Training Officer (CTO), understands what our franchisees need, because they’re franchisees, too. InXpress leadership earned their positions by performing and operating the same business InXpress franchisees own and manage.

5. Scaleability. You start off with your own skills and a laptop. We show you how to find the customers, and you can grow from there. Our top-performing franchisee in 2015, Cathy Battreall, treated herself to a Maserati in Q4 2015 for meeting her business goals.

We have over 100 franchises in the U.S. and almost 400 around the world. If you’ve got what it takes to be an InXpress franchise owner and think you’d be a good fit with our growing company, please call us at (844) 514-SHIP (7447).