Introductions - Masterskill...• Information Technology Infrastructure Library ... • 5 Lifecycle...
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Transcript of Introductions - Masterskill...• Information Technology Infrastructure Library ... • 5 Lifecycle...
Introductions
Tori MignanoManager, Programs &
Alliances
Ed StonePartner Account Manager,
AXELOS
ITIL Overview
What is ITIL?• Information Technology Infrastructure Library
• Most widely adopted ITSM framework
– How do we make IT work to achieve the goals of the
business
• 5 Lifecycle Stages: Service Design, Service
Transition, Service Operations, Service Strategy,
and Continual Service Improvement
ITIL Overview
Opportunity• Adopted by thousands of organizations of varying
sizes world wide
• Over 300,000 exams taken annually– Europe: 120,000
– Asia: 80,000
– Americas: 64,000
– Middle East & Africa: 16,000
• Enterprise
• Government
• Individuals
ITIL Overview
Training & Certification• 12 courses and certifications total
– Foundation
– Practitioner
– Intermediate & Expert
• Based off 5 ITIL Lifecycle Stages and syllabi as maintained
by AXELOS
ITIL Overview
Why take or offer ITIL training?
Manage risk in
line with business
needs
Enable business
change
KEY
BENEFITS
Continually improve
Show value for
money
Optimize customer
experience
Support business
outcomes
ITIL Practitioner
Why take it?• New-comers
• ITIL Foundation certificate
holders
• ITIL Experts
What is it?• ITIL Foundation: “What” and
“Why” of ITSM – opportunity
for “How”
• Adoption and application of
ITIL framework
• 2-3 DOT
Using Logical Operations’
Courseware
• www.lochoice.com
• Digital assets available anytime, anywhere
• More than a book
– Slides
– Mock Exams
– Lesson Planners
• Accredited Courseware Provider (ITIL Practitioner)
ITIL in the IT Training Path
Offering ITIL Training
New ATOs/Affiliates
• Complete Affiliate paperwork
for preferred EI
• Affiliate trainer(s) with EI
• Complete ITIL Intermediate
• Pay AXELOS IP License Fee
Existing ATOs/AffiliatesATOs:• Submit ATO certificate (if aligning
with a different EI)• Submit LO content to EI• Document intent to use LO
courseware with EI• Affiliate trainer(s) with EI (if
aligning with a different EI)Affiliates:• Submit proof of payment for
AXELOS IP License Fee• Complete Affiliate paperwork• Affiliate trainer(s) with EI
Getting Certified
• Testing facilitated through exam institutes
• ACQUIROS
• PEOPLECERT
• Paper, web proctor, or testing center
• Results and certificates received within a week
