Introduction to Travel Pay Operations

Chapter #1

Introduction to Course

Purpose

The Introduction to Travel Pay Operations online course provides general information pertaining to Travel Pay

Operations, the regulations and systems used.

This training includes travel background information, explains the relationship between organizations within the Travel Pay Operations community, discusses overview of

operations, capabilities and functionality, common terminology, available documentation and other important

aspects supporting Travel Pay Operations functions.

Learning Objectives

Understand the scope of Travel Pay Operations and the various functions performed in support of it.

Introduced to Travel Pay Operations customer base, roles

and responsibilities, the functions performed, and the regulatory guidance within Travel Pay Operations.

Familiar with travel terminology, definitions and acronyms, structure of DoD, reimbursable expenses and understand the

concept of operations for Travel Pay Operations.

Course ContentsThis course contains seven chapters:

Chapter Number

Chapter Title Contents

1 Introduction/Welcome to Travel Pay Operations/Our

Customers

Course goals and objectives/Mission, Travel Pay Operations Locations, Functions and Responsibilities, Key Leaders/ Organizations supported by Travel Pay

Operations

2 Common Terminology/ Definitions & Acronyms/

Organization Structure of the Department of Defense

Explanation of terminology, definitions & acronyms and the organization of the Department of Defense

3 Concept of Operations Travel claim procedures, method of receipt for documents, logging, computation and upload/download

procedures

4 Introduction to Travel Regulations

and Entitlements

Travel Regulations used within the Department of Defense (DoD)

5 Tools of the Trade Systems and Web Sites used in Travel Pay Operations

Welcome to Travel Pay Operations

Travel Pay Operations Mission

The mission of Travel Pay Operations is to provide timely and accurate travel payment services to DoD

travelers. Travel Pay Operations includes: processing travel entitlements for civilian employees and members of the military of the Department of Defense adhering

to current statutory and regulatory requirements defining system and process requirements to

implement new statutory, regulatory, and policy initiatives.

Travel Pay Operations Primary Functions

Provide prompt and accurate travel payments to travelers authorized reimbursement of travel expenses.

Ensure proper processing, maintenance, and control of all travel related documents and traveler data.

Conduct audits of travel transactions and comply with internal control requirements to ensure data security and prevent disclosure

of data.

Data gathering, analyzing, measuring and reporting performance, cost and workload metrics to include reporting for Balanced

Scorecard (BSC) measures.

Travel Pay Operations Locations

Travel Pay Operations offices are located at DFAS sites in Columbus, Ohio; Indianapolis, Indiana and Rome,

New York.

Travel Pay Operations Welcome Message

Welcome to DFAS, and thank you for choosing to work in Travel Pay Operations. We appreciate the opportunity to work with you and look forward to the journey as we support our Department of Defense customers (U. S. Army, U. S. Army Reserve and

Department of Defense Agencies).

The DFAS mission is to direct, approve and perform finance and accounting activities for the Department of Defense. Our Travel Pay Operations mission is to provide timely

and accurate payment of travel entitlements for our customers. Our goal is to accomplish the mission with customer satisfaction, and you will be an integral part of

this initiative.

The training you are about to receive will prepare you to assist us in serving the DoD customer base. In addition to this information, you will be receiving on-the-job training at your particular work site. These tools will enable you to provide accurate, efficient,

courteous service to our customers.

Thank you again for selecting Travel Pay Operations. It is our privilege to work with you.

Travel Pay Operations Customers

Travel Pay Operations Customers

Customer # of Vouchers Processed FY 09

Army (Active, Reserve and Contingency TDY) 515,821

Navy and DoD Agencies (including Defense agencies such as DFAS, Defense Logistics Agency, etc.)

36,616

Military PCS (Army Only) 249,615

Civilian PCS 22,764

Total 802,052

Travel Pay Operations Customers

Customers Processing Office

Active Army (includes civilian employees of

active Army organizations)

TPO Rome

U. S. Army Reserve Command and The Office of Chief of Army Reserve, U. S. Navy (working capital fund) and DoD Agencies that include

DLA, DCAA and DCMA.

TPO Indianapolis

Remainder of DoD Agencies TPO Rome

Civilian PCS (Army, DoD Agencies and Navy WCF only)

TPO Columbus

Military PCS (Army Only) TPO Rome

Total Number of Payments

In total, DFAS paid approximately 802,052 travel vouchers to DOD customers located throughout the world!