Introduction of lone working into a retail enviroment
-
Upload
shexpo -
Category
Presentations & Public Speaking
-
view
74 -
download
0
description
Transcript of Introduction of lone working into a retail enviroment
![Page 1: Introduction of lone working into a retail enviroment](https://reader033.fdocuments.us/reader033/viewer/2022061120/546d53fdb4af9f8e2c8b549b/html5/thumbnails/1.jpg)
Introduction of Lone Working into a Retail enviroment
Rory Russell Loss Prevention
![Page 2: Introduction of lone working into a retail enviroment](https://reader033.fdocuments.us/reader033/viewer/2022061120/546d53fdb4af9f8e2c8b549b/html5/thumbnails/2.jpg)
Agenda • Introduction• Risks of Lone Working within Retail • Trials and selection process• Lone Worker protection device• Challenges• Roll out process
![Page 3: Introduction of lone working into a retail enviroment](https://reader033.fdocuments.us/reader033/viewer/2022061120/546d53fdb4af9f8e2c8b549b/html5/thumbnails/3.jpg)
I have worked in the retail sector for 25 years as a Loss Prevention / Security expert. My responsibilities are the protection of;• Employees• Customers• Company money• Property• Assets
To ensure these requirements are fulfilled I work closely with Health and Safety. 18 months ago I was tasked with sourcing a device to;
• Minimise risk to staff such as violence / verbal aggression etc.• Help manage accidental injuries • Reduce staffing costs during mornings and evenings
Introduction
![Page 4: Introduction of lone working into a retail enviroment](https://reader033.fdocuments.us/reader033/viewer/2022061120/546d53fdb4af9f8e2c8b549b/html5/thumbnails/4.jpg)
Risks of Lone Working within Retail
• Assault • Robberies during the day • Deliveries (opening back doors)• Staff being stalked by customers at or travelling to and from
work • Dealing with unforeseen incidents • Arson , verbal abuse, criminal damage
![Page 5: Introduction of lone working into a retail enviroment](https://reader033.fdocuments.us/reader033/viewer/2022061120/546d53fdb4af9f8e2c8b549b/html5/thumbnails/5.jpg)
Risks of Lone Working within Retail
• Slips, trips, falls • Known or unknown medical conditions
![Page 6: Introduction of lone working into a retail enviroment](https://reader033.fdocuments.us/reader033/viewer/2022061120/546d53fdb4af9f8e2c8b549b/html5/thumbnails/6.jpg)
Selection requirement • Police Approved through ACPO
Secured By Design• Direct link to BS5979 Cat II ARC
(Alarm Receiving Centre)• Cost per year
Trial requirement • Contains mobile phone (GSM/GPRS) technology• Automatic ‘Man Down’ alarm• Ability to leave a message with the ARC• GPS enabled • Red Alert function• Audio Recording technology• Transparent Customer support
![Page 7: Introduction of lone working into a retail enviroment](https://reader033.fdocuments.us/reader033/viewer/2022061120/546d53fdb4af9f8e2c8b549b/html5/thumbnails/7.jpg)
5 devices reviewed
2 devices Trialled over 3
months
1 device selected role out
2014
Other trial requirements:
• Easy to use registration process • User friendly, when activating device
• Battery Life
![Page 8: Introduction of lone working into a retail enviroment](https://reader033.fdocuments.us/reader033/viewer/2022061120/546d53fdb4af9f8e2c8b549b/html5/thumbnails/8.jpg)
Benefits of a device based solution
• Enables Audio recording which can be used in court• Emergency response using URN to location (GPS)
with on-going commentary • Reduction payroll hours 2 hours each morning 1 hour
each evening 7 days each week 40 weeks a year • Peace of mind for staff
![Page 9: Introduction of lone working into a retail enviroment](https://reader033.fdocuments.us/reader033/viewer/2022061120/546d53fdb4af9f8e2c8b549b/html5/thumbnails/9.jpg)
Challenges
• Staff not using the Identicom device correctly• Staff reluctant to use device • Maintaining personal information • Roll out to around 200 of the 285 stores.
![Page 10: Introduction of lone working into a retail enviroment](https://reader033.fdocuments.us/reader033/viewer/2022061120/546d53fdb4af9f8e2c8b549b/html5/thumbnails/10.jpg)
Points to note
• Customer support from SoloProtect• Professionalism of monitoring centre when dealing
with staff in stores • Regular updates of personal information every 3 -6
months • Monthly reports on activations/usage etc
![Page 11: Introduction of lone working into a retail enviroment](https://reader033.fdocuments.us/reader033/viewer/2022061120/546d53fdb4af9f8e2c8b549b/html5/thumbnails/11.jpg)
Questions