Introduction of InfoDeliver - comp.polyu.edu.hkcsqwang/jobs/InfoDeliver Corporate profile... ·...
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Introduction of InfoDeliver
InfoDeliver Corporation
September, 2012
© 2012 InfoDeliver All Rights Reserved. 2
InfoDeliver Business Summary
Our Business Area
Business Operation Service in China
Wealth Banking Services
We offer the high-quality BPO services (such as the back-office BPO for HR and accounting, sales order processing, medical data processing services, etc.) from our Dalian operation center for a lot of major Japanese companies.
We offer IT, direct marketing, and back-office services from our Wuxi center for Japanese companies expanding their business into China.
For middle-high income group in China, we offers Japanese safety and high quality services such as insurance service, medical service and correspondence sales of Japanese goods.
BPO service for Japanese financial institutions
Back-office operations service (accounting, HR, etc.)
Sales order processing, customer management and
product management service
Data Processing service
Content manufacturing service (graphic, text)
IT Services (information systems management
service, IDC service, software localization)
HR Services (placement dispatch, lines outsourcing)
Call center services in China
Direct marketing service in China
InfoDeliver applies the resources and networks between China and Japan to expand
the infrastructure business of two countries.
Business Development in China
We promote the development of new business between Chinese companies and Japanese companies.
Partnering between Japanese and Chinese
companies
Business advisory service
China BPO (Business Process Outsourcing)
Concierge service for Chinese travelers visiting
Japan
Insurance services in China
Japan information providing services in China
© 2012 InfoDeliver All Rights Reserved. 3
China Resources and Networks of InfoDeliver
We provide services to corporate customers by the close corporation of our resources in China and Japan. InfoDeliver has two operations centers (100% owned subsidiaries) and two offices in China, which in close collaboration with our offices in Japan.
BPO Center
Data Processing Center
Guangzhou Office
Wuxi Center
Head Office (Tokyo)
Dalian Center
IT Service Center
Call Center / Direct marketing support
Data Center (IDC service)
HR Center
Shanghai Office
BPO front operations in cooperation with Dalian center, such as scanning forms, etc.
Our own human
resources, training and
utilization capability with
strong network in China
Understanding of
Japanese customers,
seamless integration of
China and Japan
Strengths of InfoDeliver
Offers Japan
quality
The amalgamating
of human resources
of Japan and China
Our resources - deeply rooted in China and Japan
I B S InfoDeliver BPO Service Center
© 2012 InfoDeliver All Rights Reserved. 4
InfoDeliver Corporate Profile
InfoDeliver Corporation
Atago Green Hills MORI Tower 38F, 2-5-1 Atago Minato-ku,
Tokyo, JAPAN
Apr. 15, 1999
491.5 Mil. JPY
Establishment
Management
team
Chairman & CEO Jie Shang
Vice-chairman Hirokazu Okumura
Executive vice-president Yunshan Hao
Executive vice-president Yoshikuni Ito
Board member Tomoketsu Senri
Kazunari Shiroyama
Outside Board member Yuichi Kusaba
Auditor Toshiharu Sawada
Auditor Yasunori Kirihara
Capital fund
Principal
Shareholders
( URL http://www.infodeliver.com )
Head office
InfoDeliver Technology Services (Dalian) Co., Ltd.
InfoDeliver Technology Services (Wuxi) Co., Ltd.
InfoDeliver Business Service (Wuxi) Co., Ltd.
Subsidiaries in China (wholly owned subsidiaries)
Management Team Ant Capital Partners Mitsubishi UFJ Capital JAFCO Nissen Holdings Co., Ltd. Nomura Research Institute Taiyo Mutual Life Insurance Co. Benesse Corporation
IBS Co., Ltd.
InfoDeliver applies the resources and networks between China and Japan to expand
the infrastructure business between two countries.
InfoDeliver Corporate Profile
InfoDeliver Dalian Center
InfoDeliver Wuxi Center
InfoDeliver Group
Subsidiaries in Japan (wholly owned subsidiaries)
© 2012 InfoDeliver All Rights Reserved. 5
InfoDeliver Dalian Center
As a business processing factory, we provide BPO service to satisfy a wide range of BPO needs from Japanese companies.
Operations by more than 1,600 operators (The front rank size center as BPO center for Japanese
companies in China )
Ensuring stability of human resource by establishing recruiting network
Operations management deeply rooted in China.
InfoDeliver Dalian Center
Dalian Center Head office
ISO/IEC27001:2005 Certification
Pprivacy Mark License
PIPA Certification Pprivacy Mark License
© 2012 InfoDeliver All Rights Reserved.
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Major TV Documentary: NHK Special 'HR and accounting go to China'
- Broadcasting in Sept., 2007.
The TV documentary program 'NHK Special HR and
accounting go to China' (It is a 50 minutes TV program)
that describes a true story to outsource the business
process from Japanese company to InfoDeliver Dalian’s
operation center in China.
This documentary program was broadcasted nationwide in
NHK TV on September 3, 2007, and it became a chance to
understand the update status of China BPO widely.
© 2012 InfoDeliver All Rights Reserved. 7
Large-scale data processing resources
(Office-factory)
(※ For each
company's BPO, we
provide a dedicated
room)
As your companies’ annex office, you use Dalian center’s BPO resources by combining the online IT network, and the very flexible business operations will be provided by us .
2003年06月
2004年06月
2005年06月
2006年06月
2007年06月
2008年06月
2009年06月
0200400600800
100012001400
The expansion of Dalian center
BPO Services Menu
InfoDeliver Dalian Center
Intra-center BPO Center
Cooperating business process in Dalian Center
© 2012 InfoDeliver All Rights Reserved.
BPO centers in China of each
Japanese companies.
BPO infrastructure
in China
International network, IT and
facilities
HR Management
Business process operation
and management
We provide reliable service of China BPO infrastructure
Integrated data processing IT
infrastructure “COMIT"
Secure international network
Security Management
Electricity and BCP
Recruiting and HR pool
Own Training Programs
Labor Management
System development and operation
management
Japanese Data Processing
Business process migration to BPO
Business Operations Management
Service Menu – for business process
/ industry
InfoDeliver service elements of
BPO services in China
Our Vision of China BPO infrastructure
In addition, we can arrange a variety of business schemes with customer companies like joint ventures for taking advantage of BPO in China
We would like to share our “BPO infrastructure in China” with Japanese companies.
BPO user companies can take full advantage of our resource of Dalian BPO center, and we believe that we can provide maximum benefits to you.
© 2012 InfoDeliver All Rights Reserved.
Our Customers in Japan
InfoDeliver has the abundant and industry-wide Japanese customers, all of which are the large Japanese companies using China BPO services.
C u s t o m e r s o f I n f o D e l i v e r C h i n a B P O s e r v i c e s
Manufacture / Communications
Logistics/Distribution wholesale/retail
Education / Publication
IT Service 33 Companies
7 Companies
26 Companies
Credit Card / Consumer Loan
Insurance companies (Casualty / Life)
18 Companies
T o t a l :
8 Companies
6 Companies
Utility / Government 4 Companies
112 Companies
Bank 2 Companies
Number of Customers C u s t o m e r I n d u s t r i e s
All customers are major large companies in Japan, and we are providing direct BPO service for them.
Printing 8 Companies
© 2012 InfoDeliver All Rights Reserved.
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The clients of our BPO services in China include the financial institutions, manufacturing, educational and publishing companies, etc. We provide wide range of BPO services for over 110 Japanese major companies.
We can arrange BPO service along with your requests by abundant practical experiences.
BPO Solutions in China
Distribution & Logistics Education / Publishing
Printing service Retail
Life insurance / Casualty
insurance company
Public infrastructure /
Utilities
Manufacturing Bank, Credit card and
Guarantee company
HR and general affairs
Processing insurance medical certificate
Application for insurance
Processing traffic accident report
Credit card new application
E-money card new application
Account registration processing
Fund assets input
Application for extended warranty registration
XML DB data processing of financial statements
Mail and FAX order processing
Appliances for point card
Slip input
WEB marketing research and DB
WEB content management
Image Processing and photography
Simulated exam scoring and other data processing
Exam reference book
Graphic processing
Application form input
Wedding table guide processing
Image data processing
Making maps and images
Document digitize and give index information
Accounting document processing
Store order processing
Inventory order management
Import and export business
address change registration processing
Mapping processing
Application for construction work and other daily registration
Hospital survey processing
XML instruction manual processing
Technical standard documentation
CAD design services
Inspection check sheet input
Patent management process
Payroll operation
Recruiting operation
Training operation
HR system data maintenance systems, etc.
Accounting-related services
Accounting of sales and billing
Accounts receivable, account payable management
Monthly financial reporting
Management report preparation and other administrative
Our experiences expands wide range of industries
© 2012 InfoDeliver All Rights Reserved. 11
Back-office BPO Experiences ( accounting, HR, general affairs, marketing, intellectual property, IS )
We have practical experiences of Back-office BPO operations (accounting, HR, general affairs, Marketing, intellectual property, IS) for many Japanese companies.
Accounting
Accounting processing : monthly accounts Transfer costs processing :transfers money
between groups Application processing: receivables management Deposit processing ·:payment cards, bank deposits,
postal deposits, Payment Processing · accounts payable
processing, payments from time to time, related to cashless payment, mail processing efficacy, such as withholding Management
Annual accounts ·:account items, such as financial preparation
HR
HR Issued: transfer issued Payroll · attendance data collection and
preparation, deductions provided updated data transfers, personnel costs, overtime preparation, payroll data origin
Social insurance: social insurance and support for creating a letter of separation
Year-end adjustments · exemption for dependents, check year-end adjustment (net of allowance for dependent insurance), etc.
Training: transfer training costs, and Questionnaire Adoption : recruitment office, maintenance,
organizational charts, personnel information management
Assets leased office: Check the lease of assets and lease
application
Vehicle Management : Business expiry of leased vehicles,
gasoline card application management
services, including transfer fees
Reservations Management · efficient facility management, etc.,
such as booking a number of meeting rooms
Business Inventory Management / Product Registration Correction
matching documents, collating product inventory,
product delivery and other non-administrative order
Mail order supplier management · order, calendaring, Missing resolution
IS
Business Management System Cost: Costs related to
claims payment management system
and budgetary management
Budget support - System: specification, support for budget
System management: Remote Operation System
System Monitoring Network: Remote Monitoring System
Network
General
Affairs
Sales
Marketing
Procurement
Distribution
Business Membership Management: New Member
Registration, and Membership for further
processing
Business Research: Research-form creation,
WEB: HP content creation, image processing products, such
as image uploading data
Business Orders · FAX Order, Postcard order
Logistic · CC: point processing, processing order,
Patent Application: Apply patent application
Intellectual
Property Law
© 2012 InfoDeliver All Rights Reserved. 12
Various Security Certification
In addition to the various certification, we are proud of the highest level of security management
that many Japanese financial institutions which severely audit the information security have
accepted and use our BPO center.
Information security management systems "ISO/IEC27001: 2005"
certification from the British Standards Institute, (We are the second
company that obtained the Certification in northeastern region of
China.)
Various Information Security Certification in Dalian Center
Headquarters of InfoDeliver:
PRIVACY Mark licensed
PIPA (Privacy Information Protection Assessment) passed
(We are the only company that passed it just in the first
verification.)
Dalian Center : PRIVACY Mark licensed
※ A mutual recognition system DSIA and JIPDEC started from June 2008, we obtained Japan's Privacy Mark certification in China,
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© 2012 InfoDeliver All Rights Reserved. 13
BCP (Business Continuity Planning)
We have implemented various measures for BCP (Business Continuity Planning).
Dalian center private power generation for BCP
Server operation
Communication line
Measures for disaster
backup servers to standby for failure
backup and server room management system
Major international carriers SLA (such as company KDDI)
using the VPN
Domestic duplex network lines to the center
Internet-VPN lines for network backup
Standby machine equipments of the spare routers
Electric power supplies UPS (uninterruptible power supply) for servers and other
major equipments
fully self-generation equipped (power generation capacity
that can run all the equipments in the center)
Automatic start-utility generation facility in the event of
power failure
Regular fire training
Wuxi center and Kyoto center can be backup centers ※The risk of earthquake, typhoon, heavy
snow is relatively low in Dalian.
※ Basically Dalian has a stable power
supply in China, and Hi-Tech Park has
more stable power supply.
© 2012 InfoDeliver All Rights Reserved. 14
Dalian city in which we established InfoDeliver Dalian Center has good environment to provide a stable business operations service providing to Japan.
Skilled personnel
The strength of Dalian as a location for BPO · IT services for Japan
Many Japanese speaking people.
There are many training centre that can provide IT
technology and Japanese skill.
The Dalian Municipal Government is the only city
focusing on BPO and IT services of Japanese
market among the many cities in China.
・Dalian University of Foreign Languages: Japanese
Major is the largest major.
・Dalian University of Technology: Setting Japanese as
the first foreign language course
Low labor Costs
Provide low-cost services with low labor costs
compared to Shanghai, Beijing etc.
Relatively stable wage level rise by the
HR influx from the three northeastern
provinces
Stable and highly convenient business environment
It just take about 3 hours from Narita Airport in
Japan to Dalian, and there are 50 direct flights a
week from seven cities in Japan, the convenience
of one hour time difference with Japan
Rich variety of surface infrastructure
set up Hi-Tech Park, software park. Strong
commitment about information service of Dalian
Municipal Government
Introduction of Dalian, China
© 2012 InfoDeliver All Rights Reserved.
InfoDeliver Corporation
TEL: +81-3-5405-7996 FAX: +81-3-5405-7997
URL: www.infodeliver.com
Head Office: Atago Green hills MORI Tower 38F, 2-5-1 Atago Minato-ku,
Tokyo JAPAN