INTRODUCING: Google’s Business Messages · 2020. 6. 30. · Billions of searches on Google each...
Transcript of INTRODUCING: Google’s Business Messages · 2020. 6. 30. · Billions of searches on Google each...
Billions of searches on Google each year generate millions of calls to businesses. Google’s new messaging channel now allows for messaging a business and improves the mobile experience for users.
INTRODUCING: Google’s Business Messages
1.2 billion 10% 150%
Sources: Google
of searches globally every year
increase in volume of searches yearly
growth for local searches: “near me” within 2 years
Google is the world leader in terms of search...
78% 95%of consumers wish to text businesses
…and we know customers prefer to text
of texts are read within 3 minutes
Sources: Forbes
Partnering for better customer experiences.
RINGCENTRAL + GOOGLE
RingCentral is an early partner for Google to integrate Business Messages into a digital customer service platform.
ENGAGE DIGITAL
Call deflection with Business Messages
CALL DEFLECTION
Google generates millions of calls to businesses from Google search and Google Maps.
Voice support is more expensive than messaging.
Customers are exchanging more messages with business than ever before.
Google’s newest messaging solution allows you to divert some of those calls.
Easy to use on mobile devices.
MOBILE EXPERIENCE MATTERS
New messaging functionality available for mobile users (iOS & Android)
Message button available in Google search and Google Maps results
Customers initiate the conversation
Welcome messages are sent automatically to greet visitors
Transform the customer experience with messaging.
RICH MESSAGING
Supports structured messages and rich content (images, links, and more)
Chatbots compatible with escalation to agents
Coming soon:
● Read receipt● Native CSAT/NPS survey support
CONFIDENTIAL
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