1

Internet Solutions

Beacon Mutual Agent Portal Solution

Prepared For:

AASCIF IT Committee Seminar

Nashville, TN

September 23 & 24, 2010

2

Historical Context

• Predecessor solution presented numerous functional and technical gaps • Lack of consolidated User Experience• Simplistic functionality• Legacy technology

• Not extensible

• Increased time and cost to market

• High maintenance costs

• Emerging business requirements to advance on-line capabilities• Broaden electronic information delivery (On-line Documents, Agent Reporting)• On-line customer transactions (Agent Quoting, FROI, Payments)• Role based security

• Recommendation to modernize web platform infrastructure presented and approved by Beacon’s Senior Management team

High Value

Transactions

Q4 2010

3

Implementation Strategy

Modernized Baseline Functionality Q2 2009

eDistribution

Q4 2009

4

Beaconnect 1.0 Overview

• Business Goals • Advance Beacon’s secure web portal to meet minimum industry competitive

requirements for Agent self service • Provide incremental value add over current solution (e.g. aggregate data)

• IT Goals• Establish the necessary skill sets and technology platform to meet future web

servicing business requirements • Lower IT operational expenses by retiring legacy BOL application and reducing

external consulting burn

• Technology Platform• Sharepoint 2007• .Net / C#

Modernized Baseline Functionality

Q2 2009

5

Beaconnect 1.0 Feature Summary

Modernized Baseline Functionality

Q2 2009

Leg

acy

Cap

abil

ity

Imp

rove

d \

Mo

der

niz

ed C

apab

ilit

y

New

Fea

ture

Aggregate Reporting

Agency Dashboard Account Summary Policy Summary

Targeted Content and Features

User Type User Role Subscriptions & Data Filters

Information Inquiry & Self Service

Policy, Claim, Billing, Invoice & Certificate Detail Certificate Transaction

Administration

Delegated User Administration & Profile Management Integrated Agency & Insured Relationship Management

User Experience

Interactive Search / Context Based Navigation Presentation & Beacon Branding

Beaconnect Look and Feel

Beaconnect Information Inquiry

8

Beaconnect Agent Dashboard

Beaconnect Delegated User Administration

10

Beaconnect eDistribution Overview

• On-Line Documents • Policy documents available in electronic form

• Declaration pages, cancellations, endorsements, etc.

• No ability for end users to “opt out” of paper delivery

• Blast email• Campaign management software utilized for mass communications• Ability for segmented campaigns based on user roles

• All Agency Users, Agent Principals, Top 100 Agents, RI Agents, etc.

• Pre-defined templates give end user control to campaign administration• Dynamic content linking feature provides ability to email links to secure content

Modernized Baseline Functionality

Q2 2009

eDistributionQ4 2009

11

On-Line document architecture

Document Module

• Document Events

• Document Meta Data

• Document Templates

PowerComp

Physical Document Processing

eDocument Processing

Document Index

• Policy # / Effective Date

• Document Group (e.g. Policy Info pages)

• Document IDs (1 – n)

Image Repository (OnBase)

Document Sweep Process

Document Retrieval Service

Multiple document images concatenated into single image for

display

12

Blast Email Secure Content Linking

13

Blast Email Challenges

• No direct control over receipt

• Bouncebacks can be temporal based on user environment (mailbox full, etc.) and recipients infrastructure status

• Grey list & spam filters• Technique and quality varies from organization to organization• Highly inconsistent rejection results from campaign to campaign

• Bounce Examples:

High Value

Transactions

Q4 2010

14

Agent Quoting

Agent On-Line Quoting Solution

15

Agent Quoting Business Drivers

• On-Line Quoting is becoming a standard carrier offering in today’s market

• Solution gap contributes to declining market share for Beacon • Gap widened in small business; significant portion of Beacon’s business • Agents offering less opportunities to BMIC due to inefficiencies in paper process

• Alignment with corporate strategies• Increase automation / reduce cost structure• Improve ease of doing business with Beacon• Maintain market share

16

Partner Solution Advantages

• Out of the box Agency Integration • Technical Integration with industry dominant Agency Management Systems• Process Integration to support Agents internal workflows• Interface to support Agents without Agency Management Systems

• Understanding of Accord Application processing• Starter kit capability• Domain expertise in Accord information

• Modularized solution• Procure only features necessary to support the quoting process• Ability for future add-ons as required• No overlap with core Policy Administration application• Focus on Agency-Underwriter collaboration

• Improved Time to market

17

Functional Overview

• New Business

• Agency Upload• Electronic from AMS• Scanned ACORD application• Direct input

• Quick Quote• Real-time integration with Beacon’s rating engine

• Business rules determine agent authority• Straight Though Processing (STP)• Non Straight Through Processing (Non-STP)

• Quote letters

18

Solution Architecture

Agency Management

Systems

AMS

Applied

Agent Facility Rackspace (Texas) Beacon Co-Host (Mass.)

Browser

First Best Agent

Beaconnect

Transformation Station

Transact Now

Agency UploadPower Comp

Electronic Accord Application

Character ScanA

CO

RD

XM

L

• Quick Quote

• STP Quote

• Non-STP Quote

• Quote Status

• Quote Document

• Quote Integration

• Workflow Integration

• Muti-direction status

updates

• Multi-Tier Rating

Integration

• Single Signon

• Agency Upload

• Agency Users only

Login to Beaconnect; Access Quote function

Seamless Signon

Signon Service Security Service

PC Integration SvcReal-Time Integration

19

Challenges

• Integration• Security• Cross platform interoperability• Services

• Integrated testing• Configurations differ per environment (e.g. hosted facility versus in-house)• Moving from environment to environment• Knowledge pockets

• Managing Expectations• Agents• Internal stakeholders

20

Next Steps

• Agent Pilot beginning in early October• Production pilot• Cross section of Agency users

• Full roll-out in late October

• Continued delivery of High Value Transaction Services in 2011 and beyond

21

End of Slides

Questions?