Internal Communication

An introduction to DISCIFMSA’s TOM0 August 2015

Miguel Cabral

www.manager-tools.com

All this and more at:

“One good thief is worth ten good scholars”

Randy Paush

Some basics

Communication

Context and environment

Behaviour Vs interpretation

Behaviours1. Physical

2. Vocal (tone, pitch, speed, volume)

3. Verbal (words)

• Eneagram

• Ned Herrmann model

- Right/left brain (Sperry)

- Cortical/limbic (MacLean)

Profiling tools

Profiling tools• Strengths Finder

• DiSC

DiSC

Move accordingly:1. Are you task or people focused? (your right or left)

2. Are you reserved or assertive? (down or up)

3. Do you tend to smile? (No – R; Yes - L)

4. Do you tend to interrupt people? (No – D; Yes - U)

5. Do you talk softly? (Yes – D; No - U)

6. Do you use more “I think” or “I feel”? (R or L)

7. Do you use big gestures? (Yes – U; No - D)

8. Do you tend to be direct or to chat? (R or L)

9. Do you use eye contact? (Yes – U; No – D)

What does your group like?1. What kind of conditions do you need to work /

How do you like to work? (working groups / individual / croweded place / quite, etc)

2. What kind of communication do you prefer? (detailed / soundbites / data based / opinions / short / long email / face to face/ phone / video, etc)

3. What motivates you?

Each group is a Behaviour Trend

Dominance Influence

Conscientious Steadiness

PeopleTask

Reserved

Assertive

DiSC profiles• Dominance – Achieves success by taking decisive

actions towards their goal

• Influence – Achieves success by persuading others to work with them towards the goal

• Steadiness: Works with others as part of a team to achieve success

• Conscientious – Works within rules and procedures to ensure success

DiSC profiles

Dominance• Strengths:

• Comfortable in a leadership role

• Problem solver

• Can make tough decisions

• Not afraid to confront issues

• Sees change as a challenge

• Stays focused on the mission

Dominance• Limitations (others may see):

• Intimidating

• Insensitive

• Brusque

• Impatient

• Intolerant

• Unapproachable

• Example: Margaret Thatcher

Influence• Strengths:

• Always available for others

• Inspiring to be around

• Spreads positive attitude

• Praises others

Influence• Limitations (others may see):

• Tasks fall through the cracks

• Projects don’t get finished

• Lack organization

• Example: Bill Clinton

Steadiness• Strengths:

• Good team player

• Empathetic to others’ needs

• Methodical

• Good listener

• Easy to get along with

• Appreciative of others

• praises

Steadiness• Limitations (others may see):

• Indecisive

• Indirect

• Resistant to change

• Sometimes worn down by others’ problems

• Example: Mother Teresa

Conscientious• Strengths:

• Thorough

• Follows standards accurately

• Conscientious

• Diplomatic

• Accurate

• Fair (because following the rules does that

Conscientious• Limitations (others may see):

• Overly concerned with perfection

• Aloof

• Delay decisions

• Want more data

• “fussy about minor issues”

• Example: Bill Gates

Why use it in IFMSA?

Manager Tools’ Management• Results

• Retention (recruitment)

Manager Tools Trinity• Knows and has relationships with the team

• Talks about Improvement of performance of individual members

• Makes individual directs grow in skills

• (Distributes work down)

Gestor Manager Tools• 1on1

• Feedback• Coaching• (Delegation)

Also good for Medicine

Dominance Influence

Conscientious Steadiness

PeopleTask

Reserved

Assertive

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