www.serviceplus-it.com

Service Plus Group

INTEGRATION IN RETAIL – MAKE IT BETTER

CREATIVE RETAILING

Traditional items, Music, Movies, Games, eBooks, Insurances, Travel Deals, Services ….

POS, Kiosk, online shop, mobile phones, home delivery …

Dimensions of Retail Environment

Multichannel Retailing

Product Type

Retail FormatsHypermarket, C-Stores, Petrol Stations, drive-in store, self-service store ….

Process and Cost Optimisation

CREATIVE RETAILING

II

• Supply Chain Management• Customer Loyalty• Self Check Out• Kiosk• Scales• Online Shop• Point of Sale• Reverse Vending Machines• Cigarette Dispenser• Security Equipment• People Counting• Self Scanning Systems• Money Counting Machines• Digital Signage• Video Surveillance

Additional systems and solutions depend on the verticals ( e.g. Restaurants, Petrol Stations … ), country requirements and business processes

• ERP• Financial Systems• Electronic Shelf Labels• Label Printing• Home Delivery• Mobile Payments• RFID• Mobile Processes• Parking Ticket Machines • Stock and Warehouse• Personal Shopping Assistants• HR systems• Forecort• EAS• EDI

Source: Gartner

Typical Retail Environment

Top 10 IT InitiativesStarted in 2011

CREATIVE RETAILING

Typical Retail Project (Macro Integration)Retail Chain:• C-stores,• 220 stores• Each store has 1-3 POS and BO• In average 1000 Transactions per

POS and per day

Supplay Chain Solution

Financial System

• “No Mans Land” between solutions• Different Formats• Different structures (for example per

store – splitter is needed)

• Implementation of middleware (Websphere)

• Implementation of customer (retail) specific add-ons

• Implementation of data structures • Implementation of data formats• Implementation of data comparison

processes

The customer learnt to live with the existing situation

POS

BOS

POS POS

BOS

POS POS

BOS

POS

CREATIVE RETAILING

ERP BI

POSAveryScales

MettlerScalesMotorola

Price Verifier

ScantechPrice verifier

TomraRVM

WincorRVM

CustomerLoyalty

Kiosk

PSA

People Counting

ParkingSystems

Online Shop

CigaretteDispenser

DigitalSignage Money

Counting

ESL

ATMs

SCO

Integration – Reality today

Not integrated at all

Integrated (somehow)

CREATIVE RETAILING

…. and your management decided to open petrol stations

CREATIVE RETAILING

…. and to sell products via mobile phones

CREATIVE RETAILING

…. you would feel like this

CREATIVE RETAILING

What is the right way to go?

CREATIVE RETAILING

Integration

The needed information is somewhere around

but: … at the right place?

… in the right format?… at the right moment?

CREATIVE RETAILING

Know where the information is,use it as you need it

Use it in the right format,at the moment, when you need it

Integration

CREATIVE RETAILING

• Data Exchange - online and real time• Guaranteed data delivery• Data Conversion • Data Consistency• Central Master Data Management• Usage of many different proprietary hardware devices• Fiscal law requirements and fiscal devices in some countries• Easy and fast adaptation of new retail concepts without exchange of existing

environment• Central Control of the complete infrastructure at any time• Independence from hardware/software manufacturers and solution providers

Integration – Demands

CREATIVE RETAILING

Integration – Demands

• Easy and fast integration of new hardware and software• Open strategy (Standards) and independence from resources• As little interfaces and interaction between systems as possible• Simplification of infrastructure• Investment protection

CREATIVE RETAILING

Communication and integration platform with

Clear focus on Retail - Solving exactly the problems of the retail environment

Integration – Service Plus Approach

Modern technology - Latest Microsoft technology, proven in thousands of projects around the world

Scalability - From integration of one of the smallest barcode readers up to the enterprise integration with thousands of transactions

Robustness - Guaranteed delivery of data and provision of functions

Openness - Open interfaces and data model with strategy for partner eco system

Standards - ARTS Data model, OPI for EFT, UPOS for retail devices

CREATIVE RETAILING

Integration – Solution

OCTOPUSRetail Integration Bus

• Middleware for integration and data exchange in Retail

• One platform for Hardware, Application and Enterprise integration

CREATIVE RETAILING

ERP BI

POS MettlerScales

BerkelScales

MotorolaPrice

Verifier

ScantechPrice

Verifier

TomraRVM

WincorRVM

CustomerLoyalty

KioskPSA

Integration Plattform from Service Plus Octopus

OnlineShop

BizerbaScales

DigitalSignage

MoneyCounting

PeopleCounting

ATMs ParkingSystem

CigaretteDispenser

Integration – Like it is with Octopus

CREATIVE RETAILING

Driver

OctopusIntegrationStyles

MSMQ

Octopus

Driver

IntegrationStyles

Unique, flexible, simple and very powerful architecture

Integration – Octopus Architecture

CREATIVE RETAILING

Integration – Major Functions

Multi Integration Projects – Integrate many different devices and solutions

Integration Patterns – use of standard integration patterns

Content Filters – change your data as needed as many times as needed

Protocols – use any standard protocol, e.g. ftp, SOAP, http, ssh …

Remote Command Engine – integrate your platform in other applications

Watch Dog – secure your platform to keep it up and running

Delivery Engine – secure, that your data is delivered

Persistency Master – store your data, until it is successfully delivered

CREATIVE RETAILING

Integration – Major Functions

Performance Monitoring – monitor the performance of your integration

Scheduling – run integration tasks fully automated or as needed

Security – protect your data with strong crypting algorithms

Internationality– work with one platform in the store, region, country, world

Clustering – install the platform on one or more servers

Load balancing – balance the communication flow over many instances

Extended Logging– monitor every activity (function and data) of your integration

CREATIVE RETAILING

Supplay Chain Management

FinancialSystem

Integration Plattform from Service Plus Octopus

Supplier 1

Integration Example – EDI/Supplier integration

Supplier 2 Supplier 3 Supplier 4 Supplier n

CREATIVE RETAILING

Integration Example – Central Store Management

Change your data in Head Office1.

Start distribution2.

Distribution3.

Import of changed data4.

Head Office

Stores

Status monitoring5.

CREATIVE RETAILING

Head Office or Store

ERP, POS or other application

MettlerBizerba

Stores

Integration Example – Integration of Scales

Avery BerkelDigi

CREATIVE RETAILING

Integration Example – Price update for offline POS

Store the prices on USB stick on Server1.

Plug USB stick into the POS2.

Read and import the prices3.

Monitor status4.

or

Project:• Chain of shoe stores• Integration of offline

POS (update of item prices)

• No interaction with users

CREATIVE RETAILING

Example of Micro Integration

… with right Integration Plattform!

Offer something special to your customer

Inovative business process

With minimum investment

CREATIVE RETAILINGFast VIP Checkout– major characteristics

• Any customer/loyalty or other ID card can be used• Any checkout can be used as Fast VIP check out and traditional

checkout at the same time• No restriction related to the POS functionalities:

• Additional items can be added at the POS, • Void item, cancel receipt or any other function can be

used• Transaction can be manipulated as in normal sale• All promotions and discounts can be used as at traditional

checkout POS• No influence on payment functions or any other POS

function• Hardware independent - any OPOS based scanner can be used• POS application is independent – no integration with POS

application is needed

CREATIVE RETAILING

Fast VIP Checkout

POS applicationOPOS

Transaction

Wireless scanner (e.g. USB/Bluetooth)

Checkout scanner

Octopus is residing behind the OPOS driver

For the POS application it is just like a checkout scanner

… no integration/development in the POS application

Octopus integrates all devices (easy to extend e.g. mobile devices)

CREATIVE RETAILING

Integration Example – Fast VIP Checkout

1.Attach any wireless scanner to the POS2.Install OctopusQB3.Make your customers happy with a very

special Treatment

• No integration with POS• 0 € development• 0 time for integration

• No changes of the hardware• No additional expensive hardware

CREATIVE RETAILING

Benefits of the right integration

Better usage – Integrate even smallest devices and biggest solutions across the enterprise

Protection of your investment – Reduce the number of interfaces and include new ones easily

Better maintenance – simplify your infrastructure and make it better and easily maintainable

Data transparency – secure the data delivery and if needed run thorough data analysis

New concepts – implement new business processes easily and fast with existing infrastructure

Independency – become independent from solution providers (hardware and software)

CREATIVE RETAILING

…. and you feel like this

CREATIVE RETAILING

Creative Retailing