Integrating Tech Accelerating Your Business. · 2020. 9. 1. · Existing tech is redefining...
Transcript of Integrating Tech Accelerating Your Business. · 2020. 9. 1. · Existing tech is redefining...
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Integrating Tech Accelerating Your Business.
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The trusted go-to technology solution
integrator to architect, deploy, manage
and secure the customer‘s IT
environment through customized
solutions and services that accelerate
business.
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AGC | BLACK BOX SNAPSHOT.
8,000+ Customers served globally
100+ Fortune 500 companies
500+ Certifications
30+ Presence in Countries
3,500+ Employees globally
30+ Global Partners
18 Delivery centres
across 6 continents
5,000+ Active clients worldwide
Global Solutions Provider & Integrator
Broad geographic footprint
Alignment with best-in-class technology partners in an evolving,
complex environment
Network of Operation centers in each country of operations
One-stop shop with multivendor support / best-of-breed solutions
Innovative and customized technology solutions and services
Agile & Flexible, ―Right Size‖ Organization
Skilled Resource pool including on-site and remote support
The right resource in the right place at the right time
Positioned to simplify management of complex communication
platforms
Serving a large base of long-tenured customers across verticals
Able to customize to Partner / Customer‘s SLA Requirements
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Existing tech is redefining business operations,
making it more customer-oriented.
3X Growth in Hybrid
Cloud Adoption by
enterprises
86% of consumers are
willing to pay more
for an upgraded
experience
$96Bn UCaaS Market size
is forecast to reach
USD 96.0 billion
by 2023
$1.4 tr
89%
TODAY, Refined by technology.
Hyperautomation
Multi-experience
Democratization
Human Augmentation
Transparency & traceability
Empowered Edge
Distributed Cloud
Autonomous Things
Practical Blockchain
AI enabled
SOUGHT TODAY
of companies compete
primarily on basis of
customer experience
Source: Gartner & other market sources
92% of companies have
experienced
commercial
consequences due to
data breach
Spending on
communications services -
Unified Communications
technology in 2020
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Emerging tech will be disruptive. Delivering
experiences on the customer‘s fingertips will be
vital.
3X Growth in Hybrid
Cloud Adoption by
enterprises
$13.3Bn The global IoT Platforms
market size by 2026
25Bn Connected sensors
and endpoints by
2021, digital twins
will exist for billions
of things
by 2023
By 2023, number of
Edge-connected
smart devices will
be 20 times compared to today
$1.3Bn
TOMORROW. Defined by technology
Social distancing Tech / Contact
tracing
Health passports
Ucaas / CCaaS
Cloud & AI Security
Industry-specific AI solutions
IoT devices
Edge-connected Smart Devices
SOUGHT TOMORROW
The size of the IT
Services market in
2023
Source: Gartner & other market sources
By 2021,30% of net new revenue
growth from industry-
specific solutions will
include AI
technology
2023 Cloud security
projected to grow
41.2% over next 3
years
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I.T. has evolved,
as the catalyst for business impact. A gap however exists.
Businesses In need of solutions RELEVANT to
their technology landscape
Technologies Disruptive and hyper-
evolving
IT / ITeS
BFSI
Retail
Hospitality
Manufacturing
The Divide
Autonomous
things
Distributed
Cloud
Hyperautomation
(AI & ML)
Blockchain
Healthcare
AI Security
Empowered
Edge
Social Distancing
Tech
IoT Devices
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AGC Solution Experts craft & deliver solutions & services aligned to the customer industry
Businesses In need of solutions RELEVANT to
their technology landscape
Technologies Disruptive and hyper-
evolving
IT / ITeS
BFSI
Retail
Hospitality
Manufacturing
The Divide
Healthcare
AI Security
Hyperautomation
(AI & ML)
Distributed
Cloud
Empowered
Edge
Blockchain
Autonomous
things
Social Distancing
Tech
I.T. has evolved,
IoT Devices
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AGC | BLACK BOX MARCH ON.
Where the evolution
began Incepted as Tata
Telecom Ltd.
Appointed AT&T's SI
in India
The Partnership for Progress AT&T
carves out Lucent Technologies. Lucent spins off Enterprise business as Avaya.
Tata-Avaya JV takes shape
Avaya to AGC
Avaya buys TTL
stake, forms Avaya Global
Connect
Rechristened and
Reimagined Renamed as
AGC Networks Ltd.
Acquired by Essar
AGC goes GLOBAL-
Expands into North
America & MEA
AGC amplifies customer
centricity through M3 approach - Multi Solutions - Multi Alliances -
Multi Geos
Expanding
Global
Presence AGC
completes
acquisition of
Black Box
Corporation
1986
1994
1996
2004
2011
2014
2019
2010
Global Industry Leadership
• Focus on new and relevant technology areas
• Focus on integrating and delivering multiple technology solutions & services
• Expansion in key customer markets
• Driving Process Excellence & Optimizing Resource Productivity
• Consultative / Value Proposition-based Sales Approach
• Vertical focused services & solutions
Differentiation
2020
Acquires Pyrios
in Australia &
New Zealand
2020
AGC
acquires
Fujisoft in
Middle
East
Global Footprint End to End Capabilities
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AGC‘s strategy is to be ‗GLOCAL‘ by delivering solutions to a client locally wherever they are!
Think GLOBAL Act LOCAL,
MIDDLE EAST & AFRICA
NORTH AMERICA
INDIA & SAARC
AUSTRALIA
& NEW ZEALAND
LATAM EUROPE
By enabling
better
experiences and
empowering
customer’s
customer
Revolutionising
through UC and
AI solutions
By enabling a
culture of true
digital
transformation
By being a
leader in the
Enterprise
Communication
space for over 3
decades
Evolving new
markets through
emerging tech
By
spearheading IT
management
with newfound
customer-
centricity
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US HQ
Global and India HQ
Asia
Japan
Singapore
Malaysia
Taiwan
Hong Kong
Philippines
North America
Canada
US
Mexico
Puerto Rico
South America
Brazil
Chile Africa & Middle East
Kenya
Saudi Arabia
UAE
INDIA
Europe
Sweden
Norway
Netherlands
Finland
UK
Belgium
France
Spain
Denmark
Germany
Italy
Austria
Switzerland
Australia
Australia
New Zealand
GLOBAL FOOTPRINT, The combination of increased country coverage across the globe and lower support costs has enabled AGC / Black Box to become the global IT infrastructure solutions provider of choice
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CUSTOMER ORGANIZATION IMPERATIVES.
Revenue Growth
Superior Customer Service
Business Efficiency
CEO CFO CIO CDO CISO
Risk & Compliance
Cost Reduction
Cash Flows
Investment
Protection
ROTI
Rapid Deployment
Consumer
Experiences
Digital Transformation
Initiatives
Influencers
Cyber Security
Regulatory
Compliance
Security
Architecture
Profitable Growth • Customer Experience • Compliance • Operational Efficiencies
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OUR APPROACH.
The Roadmap to
Technology Integration.
Understanding industry
landscape, gauging
business futures,
securing it and aligning
the relevant technology
from global leaders.
RELEVANCE
Deep relationships with
our technology players,
directed towards helping
our customer succeed.
RELATIONSHIPS
35+ years of dedicated
efforts towards
delivering objective
results aligned to the
larger customer
organization, but driven
by technology.
RESULTS
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CUSTOMER ORGANIZATION NEEDS,
SOLUTIONS.
SERVICES.
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SOLUTIONS.
SERVICES.
CUSTOMER ORGANIZATION SOLUTIONS,
Cyber Security
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AGC‘s SOLUTIONS PORTFOLIO.
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AGC‘S SERVICES PORTFOLIO.
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TECHNOLOGY PRODUCT SOLUTIONS (TPS) PORTFOLIO.
Strong brand awareness with 40+ years of history
Sizable installed base
Market leader in control room designs and deployments
Reputation for being the best at complex signals and challenging environments
The trusted partner for IoT and the additional connectivity created by IoT – Control rooms (managing the data)
– Signal conditioning (collecting the data)
– Edge of network (connecting the data)
– Making everything work together (services)
High-Performance
KVM Networking
and Datacom
Pro AV and
Digital Signage IT Infrastructure
and Cabling
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UNIFIED COMMUNICATIONS & COLLABORATION.
Combining communications
to amplify UX and CX.
IP Communications
We specialize in solving new
generation communication
needs of your Enterprise
Digital Multimedia Integration
User analysis, design network analysis,
audio-visual integration, and video
conferencing infrastructure deployment
Contact Centers
Voice – inbound / outbound,
self-service solutions, multimedia
management, video-based contact
centers, CRM integrations
Collaborations
AGC / BBox enable a converged Audio /
Video environment through collaborative
and interactive tools to create conference
rooms, board rooms, training rooms, virtual
classrooms and multipurpose halls
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Structured
Cabling
Switching
Wi-Fi & Analytics
SD-WAN &
Carrier
Connectivity
Security
Engineering with
Reference Designs
Multi-Site Deployment
Cloud-Based
Help Desk
SLA-Driven
Day 2 Support
Digital-Ready
Branch Solution Delivered as a
Managed Service
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DATA CENTRE.
Reinforcing infrastructure to
enhance network performance.
HYPER CONVERGED INFRASTRUCTURE (HCI)
PRIVATE
CLOUD
SDN
MOBILITY
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Mobile First
• Everything wireless
• Mission-critical
performance
• Uniformity across
enterprise
• Long-term demands
Critical Performance
Wi-Fi + DAS/Small Cells
• Mission-critical segmentation
• Dense, accuracy-oriented RF
• Multi-network capacity and equivalent support by all carriers
• Building occupancy requirement
1000+
Devices
1000+
Locations
MOBILE FIRST EDGE IT,
Uniformity Across Locations Optimized Solutions
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EDGE IT STRUCTURED CABLING,
When you partner with us,
you partner with a deep staff
of:
• Certified Engineers
• RCDDS
• Certified Project Managers
• Manufacturer-Certified
Techs
Growth Areas
• Cat 6A – Wi-Fi & PoE for new
Wi-Fi standards
• New IP devices and sensors
• Data Centers (fiber)
Plan For Tomorrow —Today
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Redefining security softwares
to fortify businesses.
CYBER SECURITY
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Harnessing emerging tech to enable
true transformation.
DIGITAL TRANSFORMATION & APPLICATIONS.
Automation
Customer Experience
Customer Engagement
& Loyalty
• CX measurement
• NPS analytics
• Customer Effort Score
Operational
Efficiency • Gamifications, WFM
Customer Journey
• Interaction Analytics • Contact Centers
• Omni Channel
• Self-service
• Voice Biometrics
• RPA
• Artificial Intelligence
• Desktop automation
• Chat and Speech bots
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Reactive Value Added Services
Preventive
Service Proactive
GUARDIAN SUPPORT SERVICES. Tech support to enable process harmony.
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PROFESSIONAL SERVICES.
Analyzing your IT landscape
to make your enterprise
future-ready.
CONSULTING DEPLOYMENT
TECHNOLOGY LANDSCAPE
REVIEW
DESIGN
TECHNOLOGY UPGRADES
CUSTOMIZATION AUDIT
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Maintaining high availability by
proactive monitoring of IT
infrastructure
aMONITOR
Support and administration of IT
infrastructure
aMANAGE
G Reimagining networking to
ensure borderless workflow.
Security Operations Centre
Network Operations Centre
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MANAGED SUPPORT SERVICES. Ensuring system efficiency to
accelerate business.
CLOUD COMPUTING SERVICES
ENTERPRISE SERVICE
MANAGEMENT
INTEGRATED MANAGEMENT DATA CENTRE SERVICES
Design services
Transition Services
Operational services
Improvement Services
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• Customer Experience Center (CECs)
• Global Network Operation Centre (G-NoC)
• Global Security Operations Centre (G-SoC)
• Across Mumbai, India & Dallas, Texas
• ISO/IEC 9001:2008 and 27001:2013 certified
• SOC2 Type 1 Certified
• Certified manpower and expertise across technologies and services
• Equipped with delivery teams of Solution Architects, Projects Managers, Implementation Champions and Service Experts
• Universally skilled technicians
BE EST ASSURED.
AGC is equipped, certified and
driven towards the customer
organization.
R B
Fully Operational Centres
Champions
Certifications
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STRONG RELATIONSHIP WITH THE ECOSYSTEM. Partnering with the best for delivering the best.
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THE CUSTOMER DOMAINS. Extending across boundaries.
HOSPITALS
RETAILERS BANKS
7 of the 10 Largest Manufacturers
MANUFACTURERS
4 of the 6 Largest US Hospitals
6 of the Forbes 10 Largest US Banks
3 of the Fortune 5 Largest Utility Co. in the
US
The 3 HNN Largest Hotels in the World
3 of the NRF 6 Largest US Retailers
7 of the Forbes Top 10 Broadcast Companies
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8 of the Fortune 10
Largest Tech
Companies
4 of the 6 Largest
US Hospitals
7 of the 10 Largest
Manufacturers
3 of the Fortune 5
Largest Utility Co. in
the US
7 of the Forbes Top
10 Broadcast
Companies
3 of the 6
Largest US Retailers
The 3 HNN Largest
Hotels in the World 6 of the Forbes 10
Largest US Banks
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THE CUSTOMER ECOSYSTEM.
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Extending across domains and boundaries.
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OUR CREDIBILITY.
Is best answered by
our clients.
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AGC enabled Sales operations to continue remotely for a large Realty developer
Case Study 1 - ENABLING REMOTE OPERATIONS TRANSFORMATION
The Client
For over three decades, this Realty developer has been an insignia of trust, transparency, and differentiated
service in the Real Estate sector.
It has developed numerous projects across multiple locations mainly in Residential, Office Space, Retail,
Hospitality and Social Infrastructure properties.
The Challenge
Due to the COVID-19 pandemic crisis,
their telecalling operations were on the
verge of shutting down, as working from
the office was not possible for the sales
staff.
AGC had deployed an
all-in-one multi-channel
Engagement Marketing
platform for a large real
estate developer, with a
customized CRM
adapter and an
automated outbound
dialer. The customer
used to run their daily
contact center
operations at their
Corporate HQ which
had to stop due to the
COVID-19 pandemic.
To continue their
operations, we had to
transform their existing
platform, to be
compatible with remote
operations in a mere 48
hours.
The Solution AGC configured agent profiles for telecommute mode through
the API provided by the application provider (Genesys) &
conducted test son the native platform to understand the
complete configurations and replicate them on our custom CRM
connector.
Benefits
The Realty developer was able to continue their outbound & incoming Sales operations remotely during
the Covid-19 pandemic.
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AGC provides comprehensive Managed Services for an American contact center setup
Case Study 2 – COMPREHENSIVE MANAGED SERVICES
The Client
An American broadband communications and entertainment company, providing advanced digital video,
Internet, telephone and home security and automation services over its own nationwide IP network.
The Challenge
The client needed a long-term partner with
strong support service capability and strong
contact center technical competency for their
revenue generating & customer service
focused contact center environment.
An American
broadband
communications and
entertainment
company needed a
long-term partner to
managed & operate
their contact center
platform so that they
could focus on their
core business. The
partner would also
be a comprehensive
professional
services provider to
provide additional
services as new
projects and
opportunities
surface.
Benefits
The end customer could focus on their core business while AGC managed & operated their contact
center platform.
The Solution
AGC created a winning solution by forging a
partnership with two different OEMs and presenting
a single, comprehensive managed services offer that
leveraged the best of technology from AGC and the
OEMs.
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Optimize
Operating Costs
SPEED AHEAD
Integrating Tech.
Accelerating Business.
Increase Market
Penetration
Ensure Organizational Risk
and Compliance Adherence
Accelerate
Revenue Growth
Deliver Return
on Technology
Investments
Improve
Operational Efficiencies
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WE DELIVER,
TO HARMONIZE YOUR IT AND BUSINESS NEEDS
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EXPERIENCE. AGC‘s New Generation Technology Integration.
LET‘S CONNECT
+91 22 6661 7300 / 7400 +91 22 6704 5888
www.agcnetworks.com