The JG Summit Holdings BPO Company

i-Tech GLOBAL BUSINESS SOLUTIONS INC.

Your strategic CRM advantage

3rd floor, Robinsons Otis Office Suites BuildingPaz Mendoza Guazon Street

Paco Manila 1007, Philippines

Tel. +632.249.4305 (PH) Locals 3539–Jona, 3971-Maila, 3363-Dinna, 5749-Nico, Dominic

Tel. +1.323.552.7304 (Los Angeles)Tel. +1.718.831.7132 (New York)

Email: busdev@itechsolutions.com.phWebsite: www.itechsolutions.com.ph

COMPANY PROFILECOMPANY PROFILE

ABOUT OUR BUSINESS

At i-Tech GLOBAL, whether your outsourcing need is for …

•Quality Customer Service/Technical Support Reps•a well-trained high-performance Telemarketing Team•professional SAP business solutions and IT consultants •cost-efficient Finance, IT, and HR services•Virtual Executive Assistant and Personnel Support•a fully-equipped international Data or Contact Center

… Customer Satisfaction is Job #1.

Our business is about understanding your tactical and strategic business needs and providing you with valuable, cost-optimizing outsource solutions in Customer Relationship Management (CRM), giving your company the best opportunity for growth and increasing market share.

i-Tech GLOBAL is a unique BPO (business process outsource) company that is partnered with a major telecommunications firm sitting on the backbone of the most modern and robust communications technology and data-handling network infrastructure in the country. We follow best management practices and industry standards to offer your company a wide-range of voice and non-voice, inbound or outbound, business solutions and support services at low-cost and great value.

i-Tech GLOBAL’s headquarters is located in the heart of Metro Manila, Philippines, where there is an abundant supply of college graduates and technical savvy IT graduates who, having grown up speaking English as a first- or second-language, can be easily trained to handle your outsourcing needs.

“The latest IBM Global Location Trends Annual Report shows the Philippines as the preferred destination for BPO services.”

WHO WE ARE

i-Tech GLOBAL is not just any other BPO – we endeavor to be your reliable, strategic business partner by helping you build strong and lasting relationships with your customers using the latest technologies and risk management strategies.

i-Tech GLOBAL BUSINESS SOLUTIONS INC. or i-Tech GLOBAL is the business process outsource (BPO) company which provides value-adding, customer-interfacing voice services and back-office solutions in the telecommunications, airline, real estate, hotel, retail and banking and finance industries in North America, Australia, Europe, New Zealand, Singapore and other Asian countries.

With its initial 4 sites and 797-seats, i-Tech GLOBAL has positioned itself as a cost-efficient, high-quality provider of inbound and outbound voice services, as well as, financial, accounting, human resources, admin and I.T. services, including SAP consulting and implementations services, and seat leasing, disaster recovery site leasing.

With the latest-in-technology infrastructure, at the heart of which, is the Avaya PABX solution, i-Tech GLOBAL is able to provide its clients with the full-range of contact center options from fully automated offerings (no use of live agents) to full account management services (i.e. VIP Customer Care). The Altitude Predictive Dialer solution is utilized for outbound requirements while NICE, Verint and Eyretel systems are employed for the voice logger requirements.

VISION/MISSION STATEMENT

“We are the preferred strategic Customer Relationship Management (CRM) advantage of small- to medium-sized enterprises (SME's) in the telecommunication, airlines, banking and finance, real estate, retail and distribution and hotel industries in the fields of:

revenue generationcustomer satisfaction andcost optimization

We leverage on our efficient manpower base, redundant and robust communications infrastructure and continuous improvement philosophy.

We can easily assimilate with our clients’ culture and help our clients improve and streamline their business processes thereby allowing them to focus on their core competencies.”

Collocation facilities, especially for international clients, are available through i-Tech GLOBAL’smodern Tier 2 Data Center at Cybergate 3 in Mandaluyong City where the company’s mission-critical servers and applications are housed off-site, connected via a robust WAN/LAN/fiber backbone ensuring very secure 24X7 operations, redundancy and disaster recovery capabilities.

The professional management team ati-Tech GLOBAL has over fifty years of combined experience in the business process outsources (BPO) industry and is in the enviable position of being supported by the JG Summit Group of Companies- one of the largest, fastest-growing and diversified private conglomerates in the Philippines today. Good governance, a passion for excellence and a commitment to give customers the best value for their money has been the guiding principles of the JG Summit Group since 1957.

INDUSTRIES

i-Tech Global is proud to be a strategic partner to companies in the following industries:

TelecommunicationsAirline and TravelIT & TechnologyReal EstateBanking & FinanceHotel & HospitalityRetail, Distribution & TradeMedia & Advertising

ROBINSONS BANK and

THE ROYAL BANK OF SCOTLAND

JG Summit Holdings (www.jgsummit.com.ph) “JGS” in the Philippine Stock Exchange (PSE). 2010 total revenues = US$2.0+ billion. 2010 total assets = US$6.8+ billion.

DIGITAL TELECOMMUNICATIONS PHILS. – PSE Listing DGTL. WAN/LAN/fiber communications for high-speed data transmission and internet services throughout the Philippines. Their mobile brand, Sun Cellular, has over 16 million subscribers, the 3rd largest mobile communications provider in the country today.

CEBU AIR, INC. – PSE Listing CEB. Successful IPO launch in 2010. Operates Cebu Pacific Air, “The Philippines largest overall air carrier” - Centre for Asia Pacific Aviation, September 3, 2010. Cebu Pacific Air boasts one of Asia’s most modern fleets, flying to 16 Asian and 33 domestic destinations.

ROBINSONS LAND – PSE listing RLC. Property developer, manager and construction of malls, hotels, high-rises, offices and residences. “The Philippines largest landlord of BPO (business process outsource)companies” and “the leader of BPO development in the country”. Operates in North America, Europe, the Middle East, and Asia-Pacific.

URC – PSE listing URC. Flagship company of JGS and one of the largest food brand in the country with products and services exported to Hong Kong, Singapore, Thailand, Malaysia, Vietnam, Indonesia and China, the Middle East, North America, Europe, Korea, Japan and Australia.

What this means for you, our clients, is more opportunities, better products, better service, better talents, better facilities, competitive pricing, and better value!

JOBSTREET – where over 8 million job seekers find their dream jobs. Where top companies find their talent. Serving 8 Asian countries. Member of IAEWS and The Network

OUR SERVICE OFFERINGS

• Customer Relationship Management (CRM) Support

o Inbound ServicesCustomer Service and Technical Support

ServicesWeb Chat & Email SupportOrder-taking/Service Order creationInquiries, Billing Assistance/Dispute

ManagementOperator, Answering Service,

Directory AssistanceInbound Sales

o Outbound ServicesRevenue Generation

Telemarketing/Upselling/Cross-sellingTelecollections

Market Penetration Leads GenerationMarket Research or SurveysInformation or PR Campaign

• Finance and Serviceso Bills Processingo Credit & Collectiono High-Capacity Bills Printing and Enveloping o Back Office Support

• Document Management Supporto Data Conversion o Secure Data Storage, Retrieval and Access Management

• IT Serviceso SAP Consultancy and Implementationo Help Desk Supporto Disaster Recoveryo Data Center Collocation Facilitieso Seat Leasingo Dark Site

• HR and Admin Supporto HR Serviceso Payroll and Benefits ProcessingoVirtual Assistants/Secretarial Services

• ESL (English as a second language) Online Training

MAP LOCATION OF OUR FOUR SITES

1. i-Tech Global headquarters: Robinsons Otis, Paco Manilahttp://wikimapia.org/#lat=14.5872435&lon=120.9956905&z=18&l=0&m=b&search=Robinsons%20Otis

2. i-Tech Libis: DIGITEL Compound, Libis, Quezon Cityhttp://wikimapia.org/#lat=14.6031081&lon=121.0815829&z=18&l=0&m=b&search=TSD%20

3. i-Tech Balagtas: Bulacanhttp://wikimapia.org/#lat=14.818006&lon=120.910777&z=11&l=0&m=b

4. i-Tech Data Center: Cybergate Center Tower, Mandaluyong Cityhttp://wikimapia.org/#lat=14.570976&lon=121.0499624&z=17&l=0&m=b&search=Cybergate

http://www.robinsonsoffices.com/projects/cybergate3.html