InTechnology corporate brochure 2013

INTECHNOLOGYPRODUCT AND SERVICES PORTFOLIO

A BUSINESS, LIKE THE YORKSHIRE LANDSCAPE

THAT SURROUNDS US, TAKES TIME TO PERFECT.

IT IS NOT A RACE, BUT INDEED A JOURNEY.

BE HONEST, WORK HARD AND ExPECT CUSTOMERS

TO BE DISCERNING IN THEIR CHOICE OF

PARTNER. LET OUR HANDSHAKE BE WORTH MORE

THAN WORDS ON A PIECE OF PAPER. DO NOT

ENGAGE IN MARKETING HYPE OR FOLLOW THE

CROWD. BE BOLD. BE SELF-CONFIDENT.

BE ACCOUNTABLE. PROTECT FROM RISK AND LET

OUR RECORD AND OUR CUSTOMERS SPEAK FOR US.

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FOREWORDA MESSAGE FROM PETER WILKINSONCEO, INTECHNOLOGY

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Then, as now, my goal is to builda business around strong customer relationships, gaining trust by consistently delivering on our promises and by putting the best interests of our customers first. And, above all, I wantto be there to help our customerswork through the challenges of the ever-changing technology landscape – the journey from old to new.

In my lifetime, I’ve experiencedfirst-hand the technology step change that happens every 10-15 years: from mainframe computers to PCs on every desk; from PCs on every desk to PCs connected the world over by the web. Now we are approaching another tipping point – not so much PC on every desk, but the era of no desk at all: the Mobile generation, the so-called Smart generation, the Bring Your Own Device generation and it’s all being fuelled by the Cloud and the transformational impact of faster, broader, better networks.

So as I look back over those 30 years, the blink of an eye, I’d like to think our journey has been priming us for this day. The distribution business we built all those years ago is still going strong and started our transition from selling IT products to IT services. Along the way we’ve developed our Internet skills, building one of the UK’s first consumer ISPs (Freeserve), and one of the most successful business ISPs (Planet Online). We’ve rolled out complex nationwide networks, achieved some hard-earned pioneering firsts, built application platforms from scratch, and engineered our own blueprint for a next-generation data centre in our recently commissioned Reading facility.

We are at the leading edge, not the raggedy edge. I believe in protecting our customers from risk and so we tread that line carefully, engaging with proven, safe, but progressive technologies.

While it is true we have not spent heavily on marketing razzle dazzle, that’s because I am not an advocate of marketing hype or spin. I am saddened by the rise of dangerously generic terms and the deception that goes on to this day. I am very clear that all things are not equal: resilience is not resilience; 24/7 support is not an outsourced engineer at the end of a mobile phone or an overseas call forwarding centre;a single loop network has no substance; an application platform that is not replicated, geographically dispersed and maintained in live, test and staging versions is worthless. A data centre that suffers power outages is simply unacceptable and unworthy of the title.I could go on.

So our investment is not so muchin marketing, but in our infrastructure – almost £10m in the last 12 months alone. I believe that is the right orderof things. I believe in properly underpinning our claim tobusiness-grade services and see a world of difference between business class SLAs and ‘best effort’ promises of consumer-centric operators or young pretenders. As a Yorkshire man, I’d keep it even simpler than that: my vision is to deliver what it says on the tin, each time, every time.

We live in challenging economic times, and while most accept that technology is a business accelerator, the sting is that many service providers promote cheap ahead of value. And to be candid I’m not sure how we overcome that slide. Regardless, I aim to keep it simple and stick to the basics: a great product, a good team, building trust and never walking away if there’s a problem.

So in summary, we are a lesser-known brand and I accept for some the perceived safety of the big name is important. But I’m completely comfortable with our standing and our strategy – of modest scale but perfectly formed. Our infrastructure rivals the very best – and the very biggest. But it’s our agility, decades of learning and stoic commitment to working together that will make us the perfect partner for like-minded businesses. Indeed, some of those have been kind enough to speak for us in this booklet.

So, as I sign off, I’d like to say thank you for making the time to consider the world according to InTechnology. Our door is always open and our advice is without strings or obligation. I look forward to meeting you personally at some stage in the future.

When I started in business in a small office in Wetherby in 1983, my aim was to steadily build a leading edge technology company committed to excellence but grounded in the traditional values of integrity, decency and honesty. Values I feel that are too often lost in the fog of commerce today.

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FOREWORD

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A MESSAGE FROM LORD PARKINSONCHAIRMAN, INTECHNOLOGY

From his early days building Storm(now a £400m turnover distributor), through Planet Online, Freeserve, VDATA to Sports Internet (sold to Sky Bet for £300m), Peter Wilkinson has showed genuine vision and understanding of how technology can transform the way we do business.And, while the technology may change and evolve, InTechnology’s commitment to quality, integrity and customer service has remained constant.

So, as we approach the 30th anniversary of InTechnology’s own journey, it isperhaps not surprising that Peter Wilkinson and his team have deployedtheir Cloud based delivery infrastructureto address another great need: the transformation of the Telehealth service in support of the NHS reforms. I am confident that in the same way InTechnology turned the ISP market on its head and made the Internet accessible to the masses, so they will do the same for Telehealth. The early engagement with NHS Trusts and Clinical Commissioning Groups looks most promising.

There is another aspect of InTechnology’s character that I should mention, and that is tenacity. This is not a business that gives up easily on a good idea, tough though the going can be at times. InTechnology’s 10-year investment in Mobile Tornado is a great example where many businesses, through lack of funding (or the need for instant return) would have quite frankly given up. Ten years downstream the market for workforce management applications is maturing nicely and the Mobile Tornado platform is now deployed in more than 15 countries, and with Tier-1 operators on virtually every continent. It is perhaps another example of a killer application that was ahead of its time, and is now finding its place.

Another major breakthrough in 2012 was the decision by the London School of Economics (LSE) to adopt our Cloud telephony services. LSE’s decision to reject an in-house system and adopt the Cloud could be a precedent for the university sector and indeed the whole public sector. The government estimates that the public sector overspends by £700m on its telecom bill and we believe, as demonstrated by the LSE, that the Cloud could make a big contribution to reducing that bill. Similar savings could also be made in the private sector.

So, while the global economy may look bleak, I’m fully confident that this is InTechnology’s moment really to shine – engaging with UK businesses to address the twin challenges of doing more with less.

My association with InTechnology and Peter Wilkinson goes back morethan a decade. When I was appointed to the Board in 2000, the companywas already well on the way from transforming itself from a sophisticated distributor of other people’s products to the major force in managed IT services it is today.

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CONTENTSWELCOME TO INTECHNOLOGY

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FOREWORD OUR HERITAGE 10OUR HISTORY 12

OUR SERVICES 14NETWORK SERVICES 16HOSTING SERVICES 20DATA SERVICES 24VOICE SERVICES 28SOFTWARE SERVICES 32

SAVINGS JOURNEY 36A GREAT ExAMPLE 38WHY US? 40OUR ExPERIENCE 42ACCOUNTABILITY 44EVOLUTION 46RESILIENCE 48SUPPORT 50STANDARDS 52PARTNERSHIP 54TESTIMONIALS 56CHALLENGE US 58

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FROM HUMBLE BEGINNINGS

1983. InTechnology starts life in a small office in Wetherby.

2009. InTechnology’s Harrogate data centre has a major refit.

2000. InTechnology move into Central House.

2012. InTechnology builds a next-generation data centrein Reading.

...Leeds to Harrogate.Storm move into Nidderdale House in 1998.

OUR HERITAGE

Image courtesy of Google Maps

Image courtesy of Google Maps

From Wetherby to Leeds& the birth of Planet Onlineand SkyBet...

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Fast-forward 30 years, and InTechnology has evolved to become one of the UK’s most respected pure-play managedIT service providers. A trusted partner to more than 800 commercial and public sector organisations, our portfolio of value-add, hosted voice and data services are integrated and delivered over our own end-to-end enterprise-grade network and private Cloud.

Over three decades we have learned, painfully at times, never to trust to luck and have engineered resilience into every aspect of our operation. We’ve become experts in network, hosting, voice and data. We’ve built our own application platforms, developed business and consumer ISPs, engineered an Internet business that carried an impressive 40% of UK traffic and we pioneered Cloud telephony (IP telephony) in the UK. We continue to invest substantially in the ongoing development of our network and Cloud infrastructure – including a six-fold increase in bandwidth of our MPLS fibre network, and the development of our next-generation Reading data centre in FY 2011/12.

Our overriding commitment is to the highest standards of customer service, and quality is underpinned by ITIL trained engineers, market-leading monitoring software, bespoke network design services and 24/7/365 technical support that is entirely UK-based and owned by us.

InTechnology sits on leading technology councils and enjoys strategic partnerships with BT, Cisco, Microsoft, NetApp, EMC, HP, VMware, COLT, Virgin, Gamma Telecom, Cable&Wireless Worldwide and BroadSoft.

Our culture is one of partnership and pulling together to ensure our customers make the right decisions based on technology, strategy and budget.

Businesses we started are now turning over more than £400M. Businesses we have sold have brought in almost half a billion pounds.

Good things are made in Yorkshire.

When we started our journey in 1983, from a small office in Wetherby, the Cloud was still embryonic. A Motorola mobile phone would have cost you £2,640 and the first TCP/IP network was launched. The notion that anyone could even need a GB of data storage seemed absurd. High rollers looking for 5MB+ had to look to new developments like the Bernoulli Box, a removable cartridge based system that allowed people to move large files between computers before the networks we take for granted exist today.

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A ‘mobile’ phone, which hada hand-held battery pack!

The original Freeserve Internet access installation CD and booklet.

2011 2008

2009

2012

We establish one of the UK’s largest data distributors(£320m revenue)

We build the UK’s first profitable

business ISP

We develop a leading Internet

business

We build a leading online data storage service

We upgrade our Harrogate

data centre

We develop a call recording application

platform for Microsoft OCS / Lync

and Broadsoft

We commence development of our new Reading data centre

We invest further millions upgrading our network

We open our own sales academy & gain ISO 27001 & 9001 certification

STORM & VDATA merge to become

InTechnology

We acquire Evoxus to strengthen our network capability

We grow the UK’s most successful consumer ISP

We open our new Reading data centre

We launch InHealthcare to deliver telehealth as

the UK’s first end-to-end managed service

We develop one of the UK’s first enterprise grade hosted voice platforms

We sell InTechnology’s distribution arm (STORM ) to Arrow for £42m

We sell Sports Internet to BSkyB for £300m

We make a substantial investment in Healthsolve, a leading health

software development company

b t ti l i t t i

1983 1995

19961998

2000

200620072008

2009

2011

2012

1999

We sell Planet Onlineto Energis for £85m

&Freeserve to Energis

(for an undisclosed sum)



business ISP


business –Sports Internet

We build a leading online data management service

We make a £ multi-million upgrade to our

Harrogatedata centre



and BroadSoft





InTechnology

We acquire Evoxus to further strengthen

our voice & network capability


We open our newnext generation Reading data centre

We launch InHealthcare to deliver Telehealth as


We develop one of the UK’s first enterprise-grade hosted voice platforms and instant communications (PTT) application platforms

We sell InTechnology’s distribution arm (STORM) to Arrow for £42m





& Freeserve to Energis(for an undisclosed sum)

HEALTHSOLVEHealthcare. Solved.

1983 1995

19961998

2000

200620072008

2009

2011

2012

1999

1983 1995

19961998

2000

200620072008

2009

2011

2012

1999

2011 2008 2007

1999 2000

2006

1998 1996

19951983

2009

2012

OUR HISTORY

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30 YEARS IN NETWORK, VOICE AND DATA

2007

1999 2000

2006

1998 1996

19951983



business ISP


business

We build a leading online data storage service

We upgrade our Harrogate

data centre



and Broadsoft





InTechnology

We acquire Evoxus to strengthen our network capability


We open our new Reading data centre

We launch InHealthcare to deliver telehealth as


We develop one of the UK’s first enterprise grade hosted voice platforms

We sell InTechnology’s distribution arm (STORM ) to Arrow for £42m




b t ti l i t t i

1983 1995

19961998

2000

200620072008

2009

2011

2012

1999


&Freeserve to Energis

(for an undisclosed sum)



business ISP


business –Sports Internet

We build a leading online data management service

We make a £ multi-million upgrade to our

Harrogatedata centre



and BroadSoft





InTechnology

We acquire Evoxus to further strengthen

our voice & network capability


We open our newnext generation Reading data centre

We launch InHealthcare to deliver Telehealth as


We develop one of the UK’s first enterprise-grade hosted voice platforms and instant communications (PTT) application platforms

We sell InTechnology’s distribution arm (STORM) to Arrow for £42m





& Freeserve to Energis(for an undisclosed sum)

HEALTHSOLVEHealthcare. Solved.

1983 1995

19961998

2000

200620072008

2009

2011

2012

1999

1983 1995

19961998

2000

200620072008

2009

2011

2012

1999

2011 2008 2007

1999 2000

2006

1998 1996

19951983

2009

2012

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OUR SERVICES AT A GLANCE

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Our customers most frequently cite two fundamental needs: (1) make immediate or short-term savings in their IT budget (2) simultaneously address the draining effect of infrastructure write-down costs. The challenge is to achieve both while also building agility, improving productivity and engineering competitive advantage – more simply, the grinding pressure to do more with less that affects us all. Our services are designed to directly address those business challenges.

Cloud technology has been quietly maturing over the last few years. Many sceptics have now become converts, and there is now substantial evidence to suggest the Cloud is delivering both cost savings and broader business benefits.

There are many businesses that claim to supply managed IT services, and we would encourage you to look around. However, from our own detailed analysis we have found that many so-called

service providers have big gaps in their portfolio – or outsource key services or critical parts of their infrastructure to multiple third parties. We believe that trustworthy SLAs and 99.99% availability can only be delivered by ownership of the end-to-end Cloud environment – and by having an integrated, joined-up product set.

Our suite of services is shown in the following table.

Our services are designed as an integrated, joined-up suite (comprising network, hosting, voice and data) to help transition our customers from traditional on-premise IT solutions to Cloud-based managed services at a time, pace and budget that works for them. They are designed to give back to IT departments the time and capacity to focus on front-end business improvement projects, while we look after the routine IT aspects. We work in partnership as part of our customers’ extended team.

INTECHNOLOGY’S CLOUD SERVICES

NETWORK

Connectivity (ADSL / Leased Lines / Ethernet)

N3 Access

Managed LAN / WAN

IP VPN / Internet Access

Managed Firewall(And Secure Remote Access Service)

Card Payment Processing

3G Backup

Calls & Lines Colocation

Number Translation Managed Hosting

Hybrid Hosting

SIP Trunking Virtual Server Hosting(IaaS)

Fixed Mobile Convergence (FMC)

Cloud Telephony (Hosted IP Telephony)

Call Recording

Collaboration Tools / UC (Microsoft OCS)

Data Storage

Data Replication

Data Backup

Data Archiving

Document Management (NetDocuments)

eProcurement (PROACTIS)

Workforce Management (Mobile Tornado)

Virtual Desktop Infrastructure (Riverlite)

Microsoft Exchange

Microsoft Sharepoint / SQL

Telehealth (InHealthcare)

VOICE DATAHOSTING SOFTWARE

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NETWORK SERVICES MORE THAN A PIECE OF WIRE

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In connecting to our Cloud multi-office customers effectively engineer their own next-generation wide area network (WAN) – see graphic. In doing so, they will immediately benefit from increased resilience, improved performance and have the comfort of knowing their network will be centrally monitored 24 hours a day, every day by InTechnology’s UK-based support centre.

However, the real benefits extend well beyond that. Our Cloud is the enabler of our suite of cost-effective voice and data services, including: telephony; fixed mobile convergence (FMC); desktop collaboration tools; data storage, backup, replication and archiving and many others. These services can be delivered at a time and pace that works for our customers. There is no obligation, no minimum or maximum number of services that can be taken. Our aim is to work with you to see what fits best for your strategy and budget.

Most importantly, it’s about what’s right for you. So on-Cloud or off-Cloud (on-net or off-net) we are happy to meet with you at any time to discuss your challenges and see how we can help. We’ve considerable network experience and to put that in context our entire managed service operation hinges on the performance and reliability of our own network. It’s not something we play with, or experiment with. It’s a core skill that we take great pride in.

InTechnology’s Network Services embrace everything from straightforward point-to-point connectivity to full network design (and redesign). Our network design services are FREE and offered without obligation.

We find that for most customers (either those starting with a new-build project or those simply wanting to upgrade their legacy network to next-generation technology to remain competitive) the biggest benefits come from connecting to our Cloud.

ETHERNET

HEAD

OFF

ICE

LOCA

L OF

FICE

HOM

EWOR

KERS

ADSL LEASED LINE

Data Centre

96% coverage by UK population

InTechnology Next Generation Fibre Network

InTechnology Fibre Coverage

INTERNET VOICE SERVICES

ET V

DATA SERVICESSECURE VPN

UNIFIED COMMS

N3 SERVICES

INTERNET VOICE SERVICES

DATA SERVICESSECURE VPN

UNIFIED COMMS

N3 SERVICES

100Mbps

Access Circuit

InTechnology

Network

InTechnology

Network

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Connectivity(Ethernet /ADSL /EFM /Leased Lines)Broad range of technologies to suit both high performance requirements or low budget deployments. All offer secure, robust inter-site connectivity and all have the option of layering our managed voice and data services over that connectivity service.

Managed LAN/WANComplete management of your network from end-to-end ensuring stable and scaleable solutions facilitating any of our layered services.

IP VPN / Internet AccessBroad range of high performance Internet solutions and secure IP VPNsin partnership with Tier-1 carriers. Designed to support centralised applications such as CRM, e-procurement, document management etc.

N3 Access Services N3 is the NHS’s secure wide area network that connects all NHS organisations over a high-speedIP-based VPN. InTechnology is one of a small handful of service providers accredited to provide N3 access network services on behalf of the NHS. We have more than 7 years’ N3 experience and support more than 6,000 pharmacies,GP surgeries and NHS trusts.

Managed Firewall Service 24/7 monitored & managed service, installed by our technical specialists. Security is rule-based & configured tocustomer-specific requirements with low up-front costs.

Secure Remote Access ServicesWe provide a suite of secure remote access services for both VPN and N3 networks for use by mobile workers. At the entry level they include standard two-factor authentication – a secure, time sensitive password presented via a smart device, hardware token or laptop client. We also offer an enhanced service utilising a secure tunnel through the Internet into our safe network.

3G Backup Alongside the network router, which provides fixed line network access, InTechnology can provide a 3G backup solution. This utilises the mobile broadband network, which means that should there be any failure of the system, connectivity and data is protected by the backup path, resulting in no downtime and no disruption to your business.

Card Payment ProcessingDelivered over a highly secure,PCI certified payment routing infrastructure, our PaySecure Connect solution is the first package to offer consolidated payment routing alongside a scalable communication and managed service network.

Our managed network and connectivity services include:

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1. OWN NATIONWIDE FAULT TOLERANT 10Gb/S MPLS NETWORK.2. ENGINEERED TO WITHSTAND MULTIPLE CONCURRENT FAILURES.3. AUTOMATICALLY SELF-HEALS, RE-ROUTING TRAFFIC WITHIN 50ms UPON FIBRE BREAK.4. OWN CARRIER GRADE SWITCHES & ROUTERS AT ALL OUR MAJOR POPS.5. UNCONTENDED 1:1 BANDWIDTH AVAILABLE – NO LINE SHARING.6. PCI DSS, ISO 27001 & 9001, IGSOC CERTIFICATIONS. JANET CONNECTED.7. N3 CONNECTIVITY TO 6,000 PHARMACIES, GP SURGERIES & NHS TRUSTS.

At the entry level they include standard

laptop client. We also offer an enhanced service utilising a secure tunnel through

protected by the backup path, resulting

Card paymentprocessing.

Secure remoteaccess services.

HOSTING SERVICES FOR TOTAL COST OF OWNERSHIP SAVINGS

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ColocationIn its simplest form this is secure, 24/7 monitored rack space (or private suites) with guaranteed power supply for your servers. Our recently upgraded Harrogate data centre has not suffered a power outage for 10 years and we have just built a brand new next-generation data centre in Reading that is setting new standards in power efficiency and resilience. We also have spare capacity in London, Docklands. We provide hands and eyes support as standard, and 24/7 pre-booked access to all our hosting facilities.

Managed HostingA fully tailored managed hosting solution that removes the entire burden of server provision and configuration from your in-house team to InTechnology. Geared to those who prefer to invest their energies and resources where they can bring maximum return running their businesses.

Virtual Server Hosting (IaaS)This takes data centre hosting to its next logical step. Instead of hosting your physical servers in our data centres, why not consider virtualising those servers in our Cloud? We take responsibility for maintaining and upgrading the platform. Increase or decrease server and storage capacity and capability at the click of a button via our online portal. No capex, reduced opex and the benefit of unlimited capacity on demand. In 2011/12 we upgraded our server estate to the latest technology. Please feel free to visit at any time.

Hybrid HostingHybrid hosting combines the flexibility of the Cloud with traditional hosting services all within the secure and resilient environment of our UK data centres. Your business will be able to provision virtual and physical servers on the same private, dedicated network allowing a smooth transition to cloud computing. This allows you to have the maximum use of your existing equipment whilst protecting your business critical systems and significantly reducing capital expense.

Moving from old to new, from on-premise into the Cloud, brings with it a range of options for the efficient, secure and cost-effective management of business data and applications. Entrusting us with some or all of your server and storage infrastructure removes the in-house operational and financial burden while equipping you with a high-grade, highly resilient IT infrastructure that will be constantly available to users and customers.

We start with the most basic hosting concept, colocation: secure, 24/7 monitored rack space with guaranteed power supply. Managed hosting is essentially ‘colocation plus’: a complete wraparound service in which we provision, configure and maintain the hardware, delivering a total management package for your infrastructure. Finally, we have our Infrastructure as a Service (IaaS) offering in the form of Virtual Server Hosting, providing unlimited server capacity (and storage) on demand without the infrastructure headache.

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1. WE HAVE 17 YEARS’ ExPERIENCE OF MANAGING DATA CENTRES.2. OUR HARROGATE & READING DATA CENTRES HAVE NEVER HAD A POWER OUTAGE.3. WE OPERATE AT LEAST N+1 REDUNDANCY ACROSS OUR DATA CENTRES.4. OUR RELIABLE POWER GENERATION SUPPORTS THE GOVERNMENT STOR PROGRAMME.5. WE TEST OUR GENERATORS, BATTERIES AND SWITCHGEAR WEEKLY; MOST DON’T. 6. OUR DATA CENTRES ARE OF TIER-3 STANDARD, ISO CERTIFIED & PCI DSS ACCREDITED.7. WE’RE NOT JUST A RACK SPACE PROVIDER. WE’RE A BESPOKE HOSTING SOLUTIONS PROVIDER.

VIRTUAL SERVER HOSTING MARKS THE NExT STEP ON THE JOURNEY FROM OLD TO NEW.

Harrogate

London

Reading

DATA SERVICES COST-EFFECTIVE DATA MANAGEMENT

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Online Replication

For Critical Data. As part of our Flexistor proposition we offer online replication for business critical data. This is the simultaneous backing-up of data as it is created ensuring uninterrupted business continuity for disaster recovery purposes.

Online Backup

For Operational Data. Again as part of our Flexistor proposition, we provide a fully managed enterprise-grade remote data backup service to one or more of our data centres. We’ll remotely monitor the backup until completion. If it fails, for whatever reason, we’ll remotely re-start and track it until it’s safely backed-up. We provide instant recovery (restoration) as part of the service. It’s more resource, time and cost-effective than manual tape backup and frees IT staff for more important activity.

Online Archiving

For Legacy Data. The third component of our Flexistor proposition is archiving. Statistics show that 70% of data is inactive. Using our managed archiving service, users can set rules and policies that automatically archive files and emails that haven’t been accessed for a specified period of time.

Cloud Storage

We see a conflict between the ‘best effort’ service promises of consumer-centric Cloud storage (the public Cloud) and the risk-free guarantees needed by businesses. Our Cloud storage is not ‘best effort’ or consumer-centric. It’s been engineered to be nothing less than enterprise-grade. We are not the cheapest, nor do we aim to be, but we’ll ensure your data is 100% safe, secure, and watched over by our 24/7 support operation. It’s a Pay As You Go service and you are more than welcome to visit to see the storage infrastructure first hand.

InTechnology first got involved in data storage almost 30 years ago. By the late-90s we had evolved to support data services with the formation of VDATA. Thereafter we went onto develop a full suite of managed data services including storage, backup, replication and archiving.

Our approach is substantially different in that we work with our customers to manage data by its value to the business (its priority) rather than treating it as one homogenous lump. We call it Flexistor. We take the view that all data has a value, but that value changes over time. A 10-year old email, for example, is probably less important than a product price list generated in the last few days.

We have therefore categorised data into three clear silos: (1) Critical data – key to business survival (2) Operational data – worked on daily (3) Legacy data – rarely needed. Each category is aligned with the most appropriate technology (providing replication, backup and archiving solutions) and each has a relative cost. The net result is an overall saving of up to 40% against traditional processes. There’s zero risk and the benefit of long-term budget predictability.

Exponential data growth, alongside the need for long-term data retention, is one of today’s major IT challenges. Traditional technologies struggle to keep pace with storage and data requirements which piles pressure on IT budgets like never before.

TRADITIONAL TECHNOLOGIES STRUGGLE TO KEEP PACE WITH STORAGE & DATA REQUIREMENTS.

Our data services include:

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1. WE FIRST GOT INVOLVED IN DATA STORAGE ALMOST 30 YEARS AGO.2. WE DEVELOPED ONE OF THE UK’S FIRST & MOST SUCCESSFUL ONLINE BACKUP SERVICES.3. WE MANAGE DATA BY ITS PRIORITY & VALUE, NOT AS ONE HOMOGENOUS MASS.4. WE WON EVAULT SERVICE PROVIDER OF THE YEAR IN 2012.5. WE OWN, MAINTAIN AND MANAGE OUR OWN UK-BASED DATA CENTRES.6. WE PROTECT DATA BY COPYING IT ACROSS GEOGRAPHICALLY DIVERSE DATA CENTRES.7. WE PROVIDE 24/7 REMOTE MONITORING FROM OUR OWN UK SUPPORT CENTRE.

SHOWN IS A COLD AISLE CONTAINMENT POD AT OUR NEW NExT-GENERATION READING DATA CENTRE

VOICE SERVICES FROM ON-PREMISE TO CLOUD

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Against that changing landscape, InTechnology has developed a suite of integrated voice services. We can help take customers on a logical path as they transition from legacy to next-generation. We start with a simple analysis of the customer’s telephone bill and move them to a cheaper tariff – no disruption, no degradation, no fee, but typically 30% savings within 15 days.

Next we connect them to our Cloud, and then help them leverage investment in their current PBX estate by routing the calls via the WAN, not the traditional (and much more expensive) ISDN. We do this using SIP trunking. Savings here can be substantial and it is also designed to sweat every ounce of benefit out of existing infrastructure investment.

Thereafter, as the customer’s PBX estate grows old and becomes difficult to support, we’ll work together to virtualise the telephone systems in our Cloud.

Along the way we’ll help our customers engage with fixed mobile convergence (FMC) providing the convenience and cost benefit of single number reach, and single number voicemail. Using a proven software client, we transform the customer’s smart device (including private or personal smart devices if required) into their desk phone. One extension and one voicemail wherever you are.

Next we’ll help with integrated desktop collaboration tools – a mix of voice and data applications made possible by unified comms. We’ll help with voice conferencing, video calling, desktop sharing, IM, click-to-dial from email and presence.

The Cloud, together with voice and data convergence, is helping businesses transition from on-premise telephone equipment (hardware or ‘tin’ with its associated headache of maintenance, software upgrades, administration, disaster recovery planning etc) to a new generation of hosted telephone systems. One where there is no on-premise equipment, other than handsets, and one where the management and maintenance overhead is out-tasked to a service provider.

Voice services as a whole are evolving fast. It’s no longer just about traditional on-premise telephone systems (PBx) versus Cloud telephony – the very way we work is changing too. People are more mobile now. They travel, they work from home, they hot-desk. They want to bring their own devices into work (tablets, laptops and smart devices). They want to connect them to the company network, and they want to be able to communicate with ease.

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Calls & LinesUsing advanced tariff comparison software, we’ll help customers identify cost savings in their telephone bill. We can normally transition customers to our tariff (typically 30% cheaper) within 15 days. There’s no disruption, no degradation, no fee and no obligation whatsoever.

Number Translation With one of the most comprehensive call routing feature sets on the market, InTechnology’s geographic and non-geographic (0800, 0845, 0870 and 0871) number translation service provides businesses with an at-a-glance overview of their full call estate – both inbound and outbound. Route traffic as you see fit. For example, identify premium rate number usage such as 118118 and block or divert to cheaper alternatives. The savings can be surprising.

SIP TrunkingAssuming you are connected to our Cloud, we can help you route your voice calls over your WAN instead of the traditional voice path. If your PBX estate is SIP compatible, this means you can drop dependency on expensive ISDN lines.

Cloud TelephonyAs your telephone systems reach their end of life, or are no longer manufacturer supported, we can help you transition to Cloud Telephony, also referred to as hosted telephony or VoIP. This replaces on-premise infrastructure with a next-generation solution hosted in our Cloud. There is no capex, reduced opex and no infrastructure headache. We are the largest provider of enterprise-grade Cloud Telephony in the UK.

Fixed Mobile Convergence (FMC)We’ll help transition smart devices into business extensions giving you single number reach, and single number voicemail. In simple terms this means staff can be contacted by a single extension (one number) wherever they are – home, travelling, wherever. The calls automatically route via the most cost effective path.

Call RecordingWe provide an integrated call recording solution for both Microsoft OCS / Lync & our own Cloud telephony solution (Unity). Unified Communications (UC)We provide a suite of Microsoft desktop collaboration tools including desktop sharing, IM, video calling and click-to-dial from email. These can be delivered as a managed solution.

TYPICALLY 30% SAVINGS WITHIN 15 DAYS.

Our voice services include:

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1. LARGEST PROVIDER OF ENTERPRISE-GRADE CLOUD TELEPHONY IN THE UK.2. OVER 75,000 CONNECTIONS (VIA SIP AND HOSTED PBx).3. MAJOR CLIENTS IN MANUFACTURING, PROFESSIONAL SERVICES & EDUCATION.4. ENTIRELY OWNED INFRASTRUCTURE. WE DO NOT CONTRACT THROUGH 3RD PARTIES.5. PLATFORMS MIRRORED & OPERATED IN LIVE, TEST & STAGING GUARANTEES AVAILABILITY.6. PLATFORMS FROM BROADSOFT, HANDSETS FROM POLYCOM – BOTH WORLD LEADERS.7. SEAMLESS INTEGRATION WITH LAYERED SERVICES – CALL RECORDING, FMC, UC, ETC.

SOFTWARE SERVICES OUR CLOUD. YOUR SAAS DELIVERY VEHICLE

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Our Cloud is purpose built to deliver our own suite of managed voice and data services: telephony; collaboration tools; data storage, backup, replication and archiving and the many others outlined in this portfolio. Significantly it is also the perfect delivery vehicle for SaaS-based business-centric applications supplied by our partners. They complement each other, differentiate our proposition, and provide single-source convenience for our customers.

One good example is our partnership with NetDocuments, who provide document management software to the professional services sectors, particularly the legal sector. We already supply many of the UK’s top legal firms with managed IT services, so the blending of our suite of services with the NetDocuments service makes complete sense.

Although we predominantly engage with our customers directly, we do support a select number of resellers – particularly Independent Software Vendors (ISVs) and the larger Value Added Resellers (VARs). Please call us if you feel there is a fit with your organisation. We’d love to chat.

OUR CLOUD IS A PERFECT DELIVERYVEHICLE FOR SaaS-BASED BUSINESS-CENTRIC APPLICATIONS.

We own and manage our end-to-end Cloud delivery infrastructure: the carrier-grade Cisco routers and switches at the major points of presence in our nationwide fibre network ring, the data centres embedded in that ring, the application platforms hosted in those data centres and the UK-based, 24/7 support operation that monitors its heartbeat, 24 hours a day, every day.

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Document Management / NetDocumentsNetDocuments is a secure, high availability web-based document management solution that helps customers in the professional service industry (such as legal and insurance) search for and access documents.It can be accessed over any smart device and is perfect for mobile workers.It can be bundled with storage, backup and archiving services providedby InTechnology.

e-Procurement / PROACTISInTechnology’s enterprise-grade Cloud computing infrastructure combinedwith PROACTIS’s industry-leadinghosted spend control software deliversa best-in-class Software as a Service (SaaS) e-procurement solution. Again a perfect bolt-on to our own suite of voice and data services.

Instant Communications /Mobile Tornado InTechnology is a major shareholder in Mobile Tornado, the developer of an application platform for delivering instant communications in support of mobile workforce management. It includes a suite of apps: Instant Talk, Instant Locate and Instant Alert. The platform represents a £10m+ investment and has currently been adopted in more than 15 countries. The apps can be embedded in smart devices to not only optimise workforce management, but provide legally required lone worker protection also.

Virtual Desktop Interface / Riverlite Our virtual desktop interface (VDI) is delivered as a service (SaaS) in partnership with Riverlite. Our solution provides a complete managed and hosted virtual desktop environment which removes the need for traditional PCs (with the associated reduction in cost) and transforms your organisation’s IT delivery via centralised desktop management and control.

Microsoft ExchangeWe provide a fully managed and highly available Microsoft Exchange® solution with optional dual data centre design. This pay-monthly service integrates securely with our existing applications, such as DMS, CRM, ERP or Mobile Solutions.

Microsoft SharePointIn collaboration with 3Sixty Systems, we help businesses get maximum benefit from Microsoft SharePoint’s web content and document management capabilities. It is delivered via our Cloud in SaaS format.

Microsoft SQLWe provide a managed SQL service and expert consultancy. It is designed to help IT departments derive maximum benefit from SQL’s information management capabilities. It is also designed to help unburden IT departments of routine activity (such as server availability, managing anti-virus software, patching etc) so they focus on more important issues.

Telehealth / inHealthcareThe NHS reforms, and the increasing pressure on the public purse, have caused the clinical community to seek new ways of monitoring long-term medical conditions in patients at home. InTechnology has risen to this challenge and has developed the UK’s first end-to-end managed Telehealth service comprising: supply, installation and training on the monitoring devices, N3 connectivity, triage, patient portal and escalation, plus 24/7 technical support. The service is unique in that the core platform (hosted in our Cloud) is device agnostic, based on open source software and is truly patient-centric.

Live-PA Live-PA is a joint venture between InTechnology and Post CTI that has developed the world’s first (and currently only) fully integrated call recording solution for businesses running voice services over Microsoft OCS / Lync. The application has also been further developed to integrate with InTechnology’s own hosted telephony solution (Unity) which is BroadSoft based.

Our software services include:

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SAVINGS JOURNEYPUTTING IT ALL INTO CONTExT

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Calls & LinesLike-for-like transfer to our tariff. Typically save 30% off your telephone bill within 15 days.

Network ServicesStraightforward point-to-point connectivity & access services to full network design or redesign.

Connect to our Cloud Provides next-generation network and a seamless upgrade path to Cloud services.

SIP TrunkingLeverages your investment in your current telephone systems & further reduces call costs.

Cloud Telephony A next-generation telephone system hosted in the Cloud. Substantial running cost savings.

Fixed Mobile Convergence (FMC)Provides single number reach and single voicemail convenience. Smartphone becomes primary phone.

Collaboration Tools / UCA suite of desktop business apps designed to save travel costs and increase productivity.

Data Centre Hosting Secure, 24/7 monitored rack space (or private suites) with guaranteed power supply.

VirtualisationRemove cost of on-premise servers and build unlimited capacity by virtualising them in our Cloud.

Software as a ServiceA suite of business applications delivered via our Cloud in partnership with leading vendors.

Data ServicesA suite of services allowing you to manage and protect your business data.

There’s no getting away from it, we have a broad product portfolio and we know that can be confusing. So we’ve tried hard to help our customers make sense of it all by adding some context: a step-by-step journey that can help customers transition from legacy IT to next-generation Cloud services and solutions and save up to 50% off their IT budget along the way.

Our journey contains many (but not all) of the services we provide. These are the key steps, the big ones where substantial savings can be made and most value can be added. The schematic below shows the sequence, but we’ve also animated it and shown it on our website. Moreover, following our commitment to keep things simple, we’ve also developed a number of handy free ‘widgets’ which are available on request, that are designed to help non-technical decision makers and influencers make sense of it all.

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*“ Achieving Cost and Resource Savings with Unified Communications”, UniComm Consulting and Microsoft, 2009

SAVE UP TO 30%

SAVE UP TO 30%

SAVE UP TO 70%

SAVE UP TO 40%

SAVE UP TO 35%

SAVE UP TO 65%

SAVE UP TO 35%

SAVE UP TO 30%

SAVE UP TO 30%

SAVE UP TO £1m

CLOUDREADY

Connected to our Cloud

DATA

TIME

VOICEBENEFITS

Data Centre Hosting

Collaboration Tools / UC

Saving Cost Enhancing Scalability Improving Agility

A pace that works for you

Fixed Mobile Convergence

Cloud Telephony

SIP Trunking

IaaS / Virtualisation

SaaS

Storage, Backup, Replication & Archiving

Network Services

Calls & Lines

*

A GREAT ExAMPLERICHARD CORNER, GROUP OPERATIONS DIRECTOR, GILES INSURANCE

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A GREAT ExAMPLE

To put that in context, we have many case studies, but one example of the dramatic contribution of Cloud services is evident in our partnership with Giles Insurance, one of the UK’s leading insurance brokers. Their own slides are kindly reproduced below and show substantial revenue growth overlaid with equally impressive reduction in IT costs.

Giles Insurance takes multiple services from us (and, to be fair, services from others too) including Cloud telephony, network, data backup and others. They run a multi-site operation of more than 40 offices with an in-house IT team of only four staff. We work in partnership with that progressive team.

We firmly believe in the enduring business benefit of value first, cheap last: the bigger win, and bigger savings, that can be made from taking a broader view – a total cost of ownership view.

YOU’VE GOT TO ASK YOURSELF... HOW DID THEY MANAGE THAT?

REVENUE GROWTH IT P&L SPEND AS PERCENTAGE OF REVENUE

0

20

40

60

80

100

2004 2005 2006 2007 2008 2009 2010 2011 2012

0.00

1.00

2.00

3.00

4.00

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2004 2005 2006 2007 2008 2009 2010 2011 2012

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WHY US?OUR DIFFERENTIATORS

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WHY US?

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IN OUR INTRODUCTION WE HINTED AT WHAT MAKES

US TICK – OUR PHILOSOPHY, OUR COMMITMENT TO

BUSINESS GRADE, OUR VIEWS REGARDING THE

RISKS ASSOCIATED WITH THE PROLIFERATION

OF DANGEROUSLY GENERIC TERMS. BUT TO GIVE

THIS SOME CONTExT, WE’VE PULLED TOGETHER

JUST SEVEN CORE DIFFERENTIATORS.

• 30 YEARS’ ExPERIENCE

• ACCOUNTABILITY THROUGH OWNERSHIP

• EVOLUTION NOT REVOLUTION

• ENTERPRISE-GRADE RESILIENCE

• GENUINE 24/7 TECHNICAL SUPPORT

• COMMITTED TO STANDARDS

• CULTURE OF PARTNERSHIP

OUR ExPERIENCE 30 YEARS AND THE LEARNING NEVER STOPS

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So as the years have passed we’ve made substantial rolling investment in our infrastructure. We’ve rolled out complex networks, built application platforms from scratch, developed both consumer and business ISPs, and developed a deep understanding of what it really takes to build, manage, maintain and sustain a business-grade Cloud delivery infrastructure.

Now, almost three decades on, we have learned to set our own high standards and not worry too much about what everyone else is doing – or claiming.

There’s an old adage that suggests the learning never stops. Another suggests the best learning is gained by facing up to our failures. We agree with both.

As we approach the 30th anniversary of our own journey as a management team, it’s right to say we’ve had our fair share of challenges and we’ve learned so much. The memory of a double network failure (ring-wrap) more than a decade ago still hurts. But from that experience, that learning, and others, we started to grapple with the very definition of words so easily said: resilience, support, security and more. And, long ago, we committed to a path of tangible differentiation.

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TO THE YOUNG PRETENDERS JUMPING ON THE CLOUD BANDWAGON, THE WEB FRONT-ENDERS WHO OUTSOURCE EVERYTHING AND OWN LITTLE OR NOTHING, THE CITY-BACKED OPERATORS WHO TOO OFTEN PUT PROFIT BEFORE SERVICE, THE PROFESSIONAL MANAGERS PARACHUTED IN TO HEAD VC-FUNDED TECHNOLOGY ‘INVESTMENTS’, THE BIG NAMES AND THE BIG BRANDS TOO, TO YOU ALL WE SAY THINK HARD ABOUT YOUR DIFFERENTIATORS BECAUSE YOUR CUSTOMERS DESERVE BETTER.

ACCOUNTABILITYTHROUGH OWNERSHIP

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That’s fine until something breaks, then who is accountable? Who is going to take ownership? Our view is that this model is symptomatic of the low cost airline industry: a deceptively cheap headline price and a service footnote that amounts to ‘God help you if something goes wrong’.

That is not, nor ever will be our model. We believe that ownership of the end-to-end Cloud delivery infrastructure is the only credible way to underpin accountability. So to start, we own the design IP, the maintenance schedules and the carrier-grade infrastructure (Cisco routers and switches) in our meshed network. We don’t own the fibre in the ground, but neither do we rely on a single carrier. Our network is a well-engineered weave (composite) from multiple Tier-1carriers to guarantee resilience and performance standards.

So what about the other core components of our Cloud – our data centres, our application platforms and our 24/7 support? We own data centres in the North and South and take hosting space in others. We own our application platforms and all are replicated and geographically separated. We own our UK-based support operation and it is one point of contact for voice, data and network.

We live by simple rules: if something breaks, we fix it. If investment is needed, we make it. If there’s a problem, we don’t walk away from it. Accountability is a fundamental promise to our customers.

Do you really know who you are buying from?

Imagine the following scenario: you contract with Supplier A, but Supplier A outsources the network to Supplier B, who in turn outsources the application platforms to Supplier C, who in turn contracts with Supplier D for data centre hosting capacity. To make things more complex, let’s assume 24/7 support is outsourced to Suppliers E, F and G for network, voice and data respectively.

One trusted provider100% ownership,

24/7 support, full accountability

Own network, with own application platforms, hosted in

own Tier-3 standard data centres. All monitored round the clock by own engineers and technicians

Countless suppliersNo ownership,

disjointed service, split responsibility

NIGHTMARE!

Subcontracts network to Company B who...

Customer agrees contract with Company A who...

Subcontracts application platforms to Company C who...

Subcontracts data centre hosting to Company D who...

Subcontracts 24/7 support to Company E, F & G

SEAMLESS INTEGRATION

Vs

WHY WOULD YOU BUY THIS...

WHEN YOU CAN BUY THIS...

DISPARATE OUTSOURCING

OTHERS

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EVOLUTIONNOT REVOLUTION

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In the last 12 months alone we’ve builta brand new next-generation data centre in Reading. We’ve further upgraded our network and have invested in the latest technology to support our server farm infrastructure. Massive investment and steady well-planned steps.

Our new data centre (which is our blueprint for our future development) isa great example of evolution in practice.It’s not only brand new equipment throughout, but it’s the mix of technologies that makes it special: cold aisle containment, fresh air cooling, advanced building monitoring, adaptive power supply and much more. It’s among the top 5-10% in the UK in terms of efficiency and you’re welcome to visit any time.

Regarding our network, we’ve engineered-in additional resilience and meshing (bracing) to ensure lightning fast self-healing in the event of fibre break, or breaks. The performance has been increased six-fold and the bandwidth ten-fold during our most recent upgrade programme – more steady rolling improvement based on experience learning, and – most importantly – discussion with our customers at our roadmap InFluence events.

We aim to protect customers from risk, but simultaneously provide the benefits associated with next-generation technology. So we tread that line, a judicious step back from the bleeding edge, and engage with proven, safe technologies: evolution not revolution.

PROTECTING CUSTOMERS FROM RISK IS ABOUT EVOLUTION NOT REVOLUTION

ten-fold during our most recent upgrade

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Legacy filing and data storage.

Next-generation data storage.

RESILIENCEENTERPRISE-GRADE

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Building resilience in managed IT services is about more than good intentions alone. It takes experience, senior management resolve and sustained multi-million pound investment. So our network is a meshed (braced) composite from Tier-1 carriers; our application platforms are all duplicated, geographically dispersed and maintained in live, test and staging variants; we have such confidence in our data centres’ power resilience that we deliberately disengage from the grid every week to test that our backup systems kick-in as designed. And so it goes on.

Does this matter? We think so because we see a world of difference between rhetoric and reality. It’s a sad fact that too many service providers offer 99.99% availability in the full knowledge they’ll never achieve it. They build worthless under-performance compensation (pennies) into their cost model. It’s wrong too that we see so many high profile outages in the press from the big names. How easy it is to forget the 99.99% promise. We also believe in resilience in another form: our own mindset. If something breaks we fix it, if investment is needed we make it, if you experience a technical problem we’ll never walk away from it.

A chain is only as strong as the weakest link. And we believe that ownership of the end-to-end Cloud delivery infrastructure (the chain comprising network, data centres, application platforms and 24/7 support) is only the first step.

ENTERPRISE- GRADE RESILIENCE THAT MEANS ENTERPRISE- GRADE RESILIENCE

is needed we make it, if you experience a technical problem we’ll never walk away

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Backup generatorssupported by backupgenerators.

Active backed upby standby.

SUPPORTGENUINE 24 /7 SUPPORT

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We believe 24/7 support is a single UK-based 24-hour manned point of contact for network, voice and data. We also believe that those staff manning the operation should have grown with the business and have a really good appreciation of your company and all the technology touch points with our Cloud.

We see our 24/7 support as an extension of your own team, someone that is genuinely watching your business heartbeat while you sleep: a partner that spots the failed backup in the small hours and quietly remotely restarts it for you and tracks it to completion. A partner who identifies network capacity or performance issues building (through robust polling and monitoring) and addresses them with you before it impacts your business. A partner who is there to provide hands-and-eyes support whenever needed, and pain-free out-of-hours access to servers hosted in our data centres.

But support, in the round, is important to us. We will look after your best interests always. Not just 24/7 support, but via diligent account management and regular strategic reviews and engagement with our senior team.

Ask 10 people and you will get 10 different definitions of 24/7 support. We do not see it as a groggy engineer disturbed in their sleep at the end of a mobile phone. We don’t see it as an overseas call forwarding centre. We don’t see it as a follow-the-sun type operation where you pop-up as an account number on a screen.

SUPPORT SHOULD BE AN ExTENSION OF YOUR OWN TEAM.

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Watching your network’s heartbeat 24/7.

STANDARDSOUR COMMITMENT TO YOU

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So underpinning our commitment to a resilient, well-supported end-to-end delivery infrastructure is a parallel commitment to universally acknowledged standards: from the training and skills certification of our voice, data and network engineers, ITIL accreditation for our 24/7 division, right through to opening our entire operation up for external scrutiny by BSI. We are proud that we gained both ISO 9001 and 27001 at first pass with zero non-conformities – an aspect BSI management was generous enough to cite as an exceptional achievement.

To maintain this standards-led culture we operate our own technology academy. We recruit well and develop our own staff. Our staff churn rate is low and our management team average 15 years’ service each.

On the equipment side too, we adhere to standards. We use the best monitoring systems available. We use carrier-grade (and frankly over-engineered) switches and routers at all our points of presence and we run them in pairs – active and standby. We use advanced building monitoring equipment that monitors everything from the fuel levels in our backup generators to the under-floor pressure in our data centres. And our network too is MPLS standard (not VPLS) to help future-proof our customers.

We believe there is a crucial difference between enterprise-grade and consumer-centric IT services. The latter comes with a risk, and to some that will be deemed an acceptable thing. But to the majority (businesses both big and small) the cost of an hour, a morning, a day without business-critical services is a risk too far. When the lights go out, or the phone system dies, or transactional data is lost the difference between robust SLAs (enterprise-grade private Cloud) and best effort promises (consumer-centric public Cloud) will be brought into sharp focus.

53Main picture: Bryn Sage, COO, InTechnology accepting the EVault Service Provider of the Year 2012 award. Inset: Lord Parkinson celebrating the ISO certification.

Certificate No. FS 578568 Certificate No. IS 578569

PARTNERSHIPPULLING TOGETHER

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So, how do we put that in context for you? Well, it might be helpful to consider this: although we are a relatively low profile brand, the truth is our Cloud delivery infrastructure rivals the biggest names. Our 30 years’ evolution in network, hosting, voice and data is quite special we think, and the fact that we have one of the strongest financial footings in the industry is reassuring too in these uncertain times.

Few too can equal our pioneering track record. How many can genuinely say they have built application platforms from scratch? How many can honestly say they broke the mould in Internet access with initiatives like Freeserve and Planet Online? And nobody but a relatively unknown brand from gritty Yorkshire can say they pushed on to deliver SIP over the Janet network for Oxford University when bigger brands turned away. Or, indeed, Cloud telephony for LSE (one of the world’s leading universities) paving the way for step-change in ‘on-premise vs Cloud’ in the education sector? There are so many other examples we can share with you.

But here is the really strange thing.The very fact that we are not a big brand name (but have big brand capability and SME agility) is one of the biggest advantages to customers of a certain mindset and scale: those that can see beyond the perceived comfort of big brand marketing and want to work with a business that treats them better, regardless of their size, status or spend.

Some of those that have seen the ‘InTechnology light’ have been kind enough through testimonial, video and case study to tell their story of partnering with us and examples are shown overleaf.

We believe in our responsibility to protect you and your business from risk, while simultaneously helping you build competitive advantage. So the transition from legacy IT environments (and processes) is a journey we take pride in. And to do it full justice we believe it can only be done in partnership.

WE ARE PROUD OUR CUSTOMERS SPEAK KINDLY FOR US

vs Cloud’ in the education sector? There

The very fact that we are not a big brand

WE ARE PROUD

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Images from case studies:

All3MediaUniversity of OxfordHowdens Joinery

TESTIMONIALSTHE PROOF OF THE PUDDING IS IN THE EATING

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“ InTechnology is a trusted partner and we view the people we work with there as members of the wider internal team.”Damien Frost, IT Director – All3Media

“ There are big benefits for us in terms of security and resilience in having data and voice services managed by InTechnology.”Clive Cockburn, Head of IS Infrastructure – Howdens Joinery

“ InTechnology has provided an enterprise-class solution while meeting a need that some of the bigger carriers are turning their back on.”Alan Hillyer, Head of Telecoms – OUCS

“ There’s no doubt in my mind that with InTechnology’s expertise, we’ve improved the way we do business.”

“ Right from the initial pilot study, InTechnology knocked the socks off everyone else.”

Richard Corner, Group Operations Director – Giles Insurance

Gary Richardson, Assistant General Manager for IT – Cumberland Building Society

“ We’re getting three times the previous bandwidthin our stores – in fact, in some cases even more –for less than we were paying BT.”Chris Fletcher, IT & Telecoms Manager – Barker and Stonehouse

CHALLENGE US

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NATALIE DUFFIELD, SALES DIRECTORINTECHNOLOGY

All we need is 48 hours of your time, open access to your technology team and a spirit of partnership.

In turn, we will commit a project team of voice, data and network specialists. We’ll work together to understand your challenges, your current technology environment and your strategic objectives. Then we’ll draft you a plain English report that we’ll talk you through at our Harrogate head office. At that time we’ll give you our thoughts and show you our operation firsthand. Come meet our team. Come and touch our Cloud.

If you like what you see, you may wish to take things further. If not, that’s entirely your call.

We’d love to hear from you.

If you are serious about wanting to transition from old to new and needa bit of help thinking it through, we are happy to help with no obligation whatsoever. All we ask is that you give us enough detail (under NDA ifyou prefer) to enable us to shape some considered ideas.

OUR AIM IS TO HELP AND GET TO KNOW YOU BETTER

CONTACT US

0800 983 2522 [email protected]

CALLEMAILWEB

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InTechnology Head OfficeCentral HouseBeckwith KnowleHarrogateHG3 1UG

Tel: +44 (0)1423 850 000Fax: +44 (0)1423 850 [email protected]

InTechnology ReadingCommensus House3-5 Worton DriveReadingRG2 0TG

Tel: +44 (0)118 904 8000Fax: +44 (0)118 904 [email protected]

Certificate No. FS 578568 Certificate No. IS 578569

InTechnology corporate brochure 2013

Technology

Transcript of InTechnology corporate brochure 2013