Position Description

Position Title: Employment Consultant Reports To: N/A

Effective Date: 1 July 2017 Responsible For: N/A

Budget: N/A

Organisational ContextVicdeaf connects people to the life they want to lead – through ensuring better access, inclusion and equal opportunity.

Vicdeaf is a progressive community business and a leader in services to people who are Deaf, hard of hearing or who experience barriers to participation.

Established in 1884, our commitment is to ensure that our clients and community are able to enjoy the benefits of being able to participate and contribute across all areas of life, including through economic, cultural, social and civic involvement.

Primary Purpose of RoleTo provide innovative employment solutions through delivery of effective and high quality Disability Employment Services; providing advice and information to Participants and employers regarding disabilities, disadvantages, barriers & employment related issues; and developing productive networks and relationships with employers, Participant groups, and other service agencies.

Vicdeaf Values and Vision

RespectfulWe respect our people, culture, community and historyWe are kind and considerate in our dealings with peopleWe behave in fair and ethical ways

InclusiveWe welcome and engage with people from all backgroundsWe reduce barriers and attitudes that discriminateWe are accessibleWe strive for equality

AdaptableWe embrace and drive change for our clients and communitiesWe are open and flexible to changing needsWe adapt to meet and overcome new challenges

DiverseWe believe our diversity is our strengthOur perspectives drive our organisationWe value different perspectives and culturesWe are culturally and socially aware

ProgressiveWe are forward-thinkingWe are in touch with the needs – and future needs – of the communitiesWe look for ways to improve the lives of our clients and communities

Vision Our clients and our community live in an accessible, inclusive society with equal opportunity in all areas of life”

Core Strategic Requirements (applicable to all roles)

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Position Description

Positive Working Relationships Cultural and Linguistic Diversity Personal Accountability Innovation/Quality/Continuous Improvement

Support other team members

Share knowledge and information

Build relationships with other teams

Positive approach to conflict resolution

Take an active role in creating a safe and healthy work environment

Auslan skills/willingness to learn Auslan

Flexible and adaptable communication

Be aware of and adapt to cultural & linguistic diversity

Adherence to policies/standards/procedures

Compliance with health, safety and wellbeing requirements

Undertake continuing professional development

Participate in training and personal development activities

Creative and innovative approach to work

Suggest & make changes to improve services

Evaluate own work to ensure effective service delivery

Be proactive in identifying service gaps

Be open and responsive to feedback

Key Outcomes to be achieved

Outcome: Contribute to the achievement of Vicdeaf’s strategic objectives Ensure that role outcomes/results are aligned with organisational strategy, integrated with other services and meet client needs

Performance Indicators Work in a flexible and adaptable way to ensure resourceful and efficient service delivery Understand and promote Vicdeaf’s services Consistently provide services that meet client and regulatory requirements

Outcome: Disability Employment Services Deliver effective and high quality Disability Employment Services in line with the DES Deed of contract and the National Disability Service Standards.

Indicative time 60%

Performance Indicators Assist Participants to achieve their work goals including provision of on-the-job support Achieve all outcomes as required Effectively utilise the Department's IT system Proactively upskill on Deed knowledge, compliance and quality Maintain and share Industry knowledge through networks, training and profressional development.

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Position Description

Outcome: Administration Adhere to all administration requirements in a timely manner

Indicative time 20%

Performance Indicators Take personal responsibility to ensure all administration tasks are completed proficiently and remain up-to-date

Outcome: Marketing and relationship development Build productive and effective relationships with stakeholders and potential referral sources

Indicative time 20%

Performance Indicators Identify and develop productive relationships with various stakeholders in order to deliver the quality and level of service expected from SensWide Employment Promote SensWide Employment and Vicdeaf at events

Knowledge, Skills & Experience (critical for successful performance in the role) (Examples include: Depth of experience i.e. extensive knowledge and experience in X, gained through substantial previous practice in Y; Breadth of experience i.e. experience in integrated advice/services across a full range of programs or across the organisation Context i.e. experience gained within a particular context or sector – understanding and experience in managing X or providing advice in Y)

Ability to manage a caseload of Participants and account manage a set of employers Fluency in Auslan (depending on job role), or willingness to learn conversational Auslan Demonstrate a high level of interpersonal, verbal/signed and written communication skills Competent administration skills Ability to problem solve, think laterally and work efficiently within a team environment Demonstrated ability to form networks and develop productive relationships with employers, agencies, organisations and Participants Ability to effectively negotiate with all stakeholders (including employers to achieve and enhance employment outcomes) Competence in a Windows environment and an ability to work effectively with and adapt quickly to a diverse range of software applications Confident telephone manner/marketing approach Current Victorian Driver’s Licence Specialist skills in providing support to people with disabilities (highly desirable) Knowledge of employment related service provision (highly desirable) Tertiary/post secondary qualifications in a relevant field (desirable)

Qualifications / Certifications / Memberships (essential to the role) (Examples include relevant qualification, membership of professional body, NAATI certification, Driver’s License, Working with Children Check, First Aid certificate)

Police check

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Position Description

Working with Children Check

Travel Frequency (Regular, Infrequent, Rare) (Examples include regular travel to assignment location, infrequent travel to client’s homes/other organisations, travel to or working from other offices or locations)

frequent travel to all sites frequent travel to places of employment to support Participants

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