Effective Interpersonal SkillsIn todays business world organizations do notcompete with their products

They compete through using their most valuable resource, their people, to maximum effect

Interpersonal skills are vital to allow this to happen

Interpersonal skills include the habits, attitudes, manners, appearance, and behaviors we use around other people which affect how we get along with other people.

interpersonal skills required for leadershipThe organizational context of how interpersonal skills are used can be shown by the vast number of interpersonal interactions such as:

Conversation, Feedback, Feed forwardDelegation. Humor,

Cont---Trust, Expectations, ValuesStatusCompatibility

DefinitionInterpersonal skills are also called as soft skills the skills that individual gather information, develop working relationship , foster intergroup harmony & build trustA. Communication skillB. Listening skillC. Negotiation SkillD. Team Building SkillE. Conflict Resolution Skill

What skills do leaders need?Personal Skills1.Developing Self-awareness3. Solving Problems creatively2.Managing stressDetermining values and prioritiesIdentifying cognitive styleAssessing attitude toward change Coping with stressorsManaging timeDelegating Using the rational approach Using the creative approachFostering innovation in others

Benefits Of Improving Interpersonal SkillsQuickly assessing and understanding face-to-face situations Setting specific and realistic objectives for face-to-face encounters with people Choosing and using behaviours that complement the circumstances and are appropriate to the objective Being aware of other peoples behaviour and influencing it

ConversationConversation is communication between multiple people, it is a social skill.Components of effective conversationOpenessEmpathyPositivenessImmediacy (closeness)

Tactful ConversationsT = Think before you speakA = Apologize quickly when you blunderC = Converse, dont competeT = Time your commentsF = Focus on behavior not personalityU = Uncover hidden feelingsL = Listen to feedback

FeedbackIs the information about the result of a process which is used to change the process itself.Providing feedback is critical task as a leader.Problems in feedbackLeaders are generally not trainedThey may dont have frank dialog

GIVING FEEDBACKFocus on behavior, not personalityFocus on descriptions, not judgmentsFocus on specific situations, not on abstract judgmentsFocus on here and now not then and thereFocus on sharing perceptions and feelings not giving advice

Cont--Do not force feedbackDo not give more feedback than people can handleFocus on actions a person can change.

FeedforwardFeedforward refers to giving a pre-feedback to a person or an organisation from which you are expecting a feedback.Provides direction for future performance. Enforce positive energy.It is re faster than feedback.

Cont---Leadership of the feedforward flow represent the degree that the leader ensures that nonhuman elements of the organisation

Such as procedures, routines, & systems, support learning at the group & individual level.

DelegationDelegation is assigning of certain responsibility along with necessary authority by leader to its subordinate.

For better teamworkMotivate the group membersParticipative Achieving common goal.

Steps to Delegate EffectivelyClarify the AssignmentSpecify the Employees Range of DiscretionAllow the Employee to ParticipateInform Others that Delegation has OccurredMonitor Results

HumorHumor is the tendency of particular cognitive experience to provide amusement, it is ability or quality of people, Object or situation to evoke felling of amusement on other people.Sence of Humor: is the ability to experience humor.Factors of humorRelevance factorSurprise factor

TRUSTTrust is the psychological concept, which develop through mutual understanding.The success of leadership is fully depends on the trust of people on their leader.Building trust is a the crucial task & can have to develop good relationship with people.

ABOUT TRUSTVery complexExists in relationships, not in someones personality.Constantly changes as two people interactHard to build and easy to destroy.Key to building and maintaining trust is being trustworthy

Cont--Needs to be appropriateCooperation increases trust - competition decreases it.Initial trusting and trustworthy actions within a relationship can create a self-fulfilling prophecy (prediction).Acceptance is the key to reducing anxiety and fears about being vulnerable

ExpectationsExpectation is the interdependent reliability on each other.Expectations are created through good understanding & communicationFor creation of expectations, well communication responsibility & goal clarity is required.

ValuesValues are personal beliefs which are develop thorough the culture, tradition, & the surroundings of the personIn leadership Value creation is most important skill.The values Leader has to crate:Mutual understandingCommon goalOpennessClarityTrust

StatusIs the position & respect person gets from the society. For status creation leader has to follow some guidelines:EthicsPromptnessInitiativesManaging people & their problems

CompatibilityMolding the facts & issues as per the requirement by understanding the strengths.Compatibility is the adjustment the leader has to do with the group & objects.Its makes leadership effective.The success of compatibility is depends on the well understanding, good communication & relationships.