#EfmaIns19

Insurance revolution: optimize, transform and engageDramatic transformation will affect the insurance industry over the coming decades, causing a revolution within existing insurance firms. But how should insurers deal with this challenge, and what will the industry look like in the future?

At the Efma Insurance Summit we will seek to answer those questions. Bringing together leading insurance business minds, we will share their insights on the hot topics for today’s insurers while looking at how the industry will develop towards the year 2040. The Summit will focus on three key areas:

Optimization

Transformation and Innovation

Engagement and Partnering

Why should you attend? This event will make every minute relevant thanks to its enriched program, a fresh and lively format covering all the areas of insurance revolution and providing you with new opportunities to connect and partner with the SME Banking Summit taking place in parallel.

Who should attend? The Summit will cater for CEOs, Board Members, Heads of Departments, among other executives, at insurance companies, banks, InsurTechs, and FinTechs.

See the full agenda at www.efma.com/insurance19

Have a look on: www.efma.com/sme19

SME BANKING SUMMIT13-14 JUNE 2019 Vienna

INSURANCESUMMIT13-14 JUNE 2019 Vienna

Roman Pałac CEO - Chairman of the PZU Innovation Committee

Poland

Tetiwe JawunaHead Wealth Gauteng RegionStandard BankSouth Africa

Antonio Cano COO, Member Board of DirectorsAgeas Belgium

Andrew RearChief ExecutiveMunich Re Digital PartnersUK

Makoto OkuboGeneral Manager, International AffairsNippon Life Insurance Company (Nissay) USA

Jean-Marc PailholHead of Group Market Management & DistributionAllianz SEGermany

Julian ArevaloInsurtech senior expert EIOPAGermany

Gabriele HollmannManaging DirectorScor Global Life SEIreland

INSURANCE SUMMIT13-14 JUNE 2019 Vienna

1 DISCOVER THE FUTURE OF INSURANCE: Learn next business models and how to generate new

revenue from ecosystems This year’s agenda reflects the wider theme of ‘insurance revolution’. You can expect practical insights for new business value from ecosystems of health, electric mobility and car sharing to be covered.

3BENCHMARK: Get to know what other insurance companies are doing with

technology in insuranceThe insurance industry is undergoing transformation and innovation like never before. Explore the meaning of this revolution in areas such as cyber risks, artificial intelligence, robotics, 3D printing, mobility, drones and wearable devices.

2CONNECT: Share your challenges and get some answers from peers, experts, colleagues, on top of a

great agendaThrough interactive case study presentations, expert and 1-1 meetings with attendees and speakers, demos and networking sessions, we will explore the key issues facing insurance leaders today while providing an arena for constructive debate, discussion and partnership.

4 ENGAGE: Create business opportunities by meeting heads of SME banking under the same roof

EEnjoy 2 full event days to connect and partner with institutions from a diverse range of backgrounds thanks to SME Banking Summit taking place in parallel, at the same venue!

INSURANCE SUMMIT KEY BENEFITS

Enjoy a complete event experience at Vienna!

NEW FEATURE: MYSTERY GUESTWHO WILL IT BE?

2 FEEDBACK FROM PAST DELEGATES

‘INTERESTING TO KEEP TRACK OF INNOVATION TRENDS IN THE INSURANCE INDUSTRY.’Enkeleida Bitri, Head of Benchmarking and Analytics (Insurance Division), Intesa Sanpaolo, Italy

‘GREAT EVENT AND TOPICS ON POINT.’Shalendrie Natasha Pershad, Head: HOC - Standard Insurance Limited, Standard Bank, South Africa

‘IT WAS VERY WELL ORGANISED EVENT MEETING SOME RELEVANT NEEDS OF INSURANCE COMPANIES REGARDING THE ABOVE SELECTION.’ Teresa Bartolomeu, Head of Health Marketing, Ocidental Seguros, Portugal

LAST EDITION OFINSURANCE SUMMIT

ATTENDEES60

20

SPEAKERS

70%

TOP SENIORS FINANCIAL

INSTITUTIONS

COUNTRIES20

98%OF THE RESPONDENTS

FROM LAST YEAR’S EVENT RECOMMEND THIS EVENT TO

A COLLEAGUE

92%

INSURANCE SUMMIT KEY FIGURES

Click on the icons

to see what happened in

the last edition

@Efma_news #EfmaIns17

2017 Insurance Summit Flickr photo gallery

1

PROGRAM 13 JUNE 2019

Perspectives on digital behaviour in coming decades

Welcome coffee & registration

STORY TELLING BY SURPRISE MYSTERY GUESTTravelling in the time machine: the Insurance industry in 2050. Description of society Existing position of insurance industry Future outlook up to 2050 and beyond

Electric mobility ecosystem The emobility value chain Best case examples of entering the value chain by various partners Integration of emobility with Insurance and Banking solutions

Jean-Marc Pailhol Head of Group Market Management & Distribution Allianz SE Germany

Partner 1 on Electric Mobility The emobility value chain Best case examples of entering the value chain by various partners Integration of emobility with Insurance and Banking solutions

Hamza El Baroudi Board member of Imperium Holding-Marrakech/Morocco; President of Emerging Business Foundation and Deputy General Manager EMOB Morocco

9.00

8.15

10.00

10.25

Understanding the Digital Natives – how early conditioning through technology changes us as humans Generational shifts: attitudes of GenZ compared to GenY and GenX Behaviour by age category Global similarities and differences

Folker Michaelsen Senior Manager Customer Insight and Strategy Allianz SE Germany

9.20

11.00

9.15

Coffee break & networking

Introduction by René van der PoelRené van der Poel Program Director & Senior Advisor Efma Austria

Engage: Electric mobility ecosystem and new partnerships

Engagement of incumbents

Building a digital partnership business Partnering is building Cultural and organizational challenges An insight into some Digital Partners partnerships

Andrew Rear Chief Executive Munich Re Digital Partners UK

11.30

STUDY PRESENTATION: Artifical Intellingence: Opportunities and challenges for insurers AI in Home, Health and Motor Insurance Return on Investment and maturity level on main use cases How should insurers benefit from AI? Which ecosystem partners could insurers rely on to maximize impact of AI?

Axel Böhlke Partner Roland Berger Belgium

9.45

PANEL DISCUSSIONElectric mobility

10.45

PROGRAM 13 JUNE 2019

PANEL DISCUSSION moderated by René van der PoelInsurance revolution What does it mean for insurers? How do partnerships in the ecosystem work? Acquisition or partnership models? How will customer behaviour evolve up to 2040? How will the insurance world be organized in 2050?

Panel participants are: Jean-Marc Pailhol Head of Group Market Management & Distribution Allianz SE Germany& Andrew Rear Chief Executive Munich Re Digital Partners UK& Antonio Cano COO, Member Board of Directors Ageas Belgium& Tetiwe Jawuna Head Wealth Gauteng Region Standard Bank South Africa

Alfa digital insurance: bancassurance best practices in Russia Payment protection insurance ecosystem in mobile banking All cards protection insurance Online travel insurance Digital real estate insurance

Yalchin Khalilov Digital Product Owner Alfa Bank Russian Federation

14.20

15.10

STUDY PRESENTATION EFMA–CapgeminiKey learnings from the World Insurance Report 2019 Impact of macro trends Technology is key to proactive management of insurers New high impact risks and shifting customer expectations Holistic approach to customer risk management

Silvia Milian Vice President Capgemini Financial Services Spain

Swedbank bancassurance model in the Baltics Product offering and digital transformation Swedbank: life in a changing environment PSD2: threats and opportunities for insurers

Massimo Palmas Head Product Portfolio Management Swedbank Life Estonia& Kadri Rumm Family Insurance Area Manager Swedbank Estonia

14.40

15.35

Bancassurance and Research

CASE STUDY: mobile-first strategy Mobile-first strategy within a South African Bank Financial services landscape in South Africa Biometrics technology and facial recognition

Tetiwe Jawuna Head Wealth Gauteng Region Standard Bank South Africa

12.30

13.00 Lunch & networking

The transformation of an incumbent insurer Leveraging technology for strategic impact of an incumbent Creating better customer experience and/or offering lower prices Insurers should focus on value creation for the customer, instead of selling novelties There are limits to business model transformation for incumbents Speed and scope of transformation differs strongly by geography.

Antonio Cano COO, Member Board of Directors Ageas Belgium

12.00

Taking e-signatures seriously: Accelerate digital adoption while meeting global requirementsJoint presentation with Namirial Redesigning Allianz approach to e-signatures-Good bye silo solutions..! Addressing privacy and security requirements Solving integration challenges and achieving user acceptance

Hermann Alexander Lammer Principal Business Architect Allianz SE Germany & Klaus Fellner VP Sales and Alliances Namirial Austria

17.25

Wrap-up and further conclusions René van der Poel Program Director & Senior Advisor Efma Austria

17.50

18.00 End of day 1

How would you transform the world’s number 1 insurance brand around its millions of customers?Joint presentation with Namirial What does Customer 4.0 stand for at AXA? What were the main success metrics and how did AXA setup a continuous measurement system? What are the key learnings of AXA in its transformation journey?

Ender Ertugral Customer Experience & Customerv 4.0 Director and Customer Segmentation & Value Proposition at AXA INM Regional Office Axa Turkey & Kemal Akillioglu Chief Revenue Officer Pisano Turkey

17.00

Innovation and Insurtech

The Innovation Hub as accelerator How to accelerate insurance? Partnerships and concrete case studies Bundled approach of knowledge and innovation

Roman Pałac CEO - Chairman of the PZU Innovation Committee Poland

16.30

16.00 Coffee break & networking

PROGRAM 14 JUNE 2019

Welcome coffee

STORY TELLING BY SURPRISE MYSTERY GUEST Engage and partnerships Nothing can be done without partnerships All players in the ecosystem need to work together

Car sharing mobility in Generali-DriveNow partnership Complete profiling of the individual customer Car sharing fleet management Single customer view and deep understanding of customer behaviour Ethical and safe driving behaviour

Alberto Busetto Head of Connected Insurance Development Generali Italy

CASE STUDY: AXA and its global health approach Strategic approach in Health ecosystem Leveraging technology to facilitate customers How to incorporate insurtechs in the ecosystem Global landscape of cooperations Partnerships and acquisitions

Parul Green Head of AXA Lab Europe AXA Group Innovation Team France

8.45

8.00

9.10

10.10

11.10 Coffee break & networking

Engage: Car sharing ecosystem and new partnerships

Engage : Health ecosystem and partnerships

9.00 Conclusions of the previous day and brief overview of todayRené van der Poel Program Director & Senior Advisor Efma Austria

The reinsurance ecosystem: disruption from within Stay relevant in the new ecosystem Close the engagement gap Pay as you live

Gabriele Hollmann Managing Director Scor Global Life SE Ireland

Lucy Pinder Project Manager Synergix Health United Kingdom

PANEL DISCUSSIONHealth ecosystem

11.40

10.35

10.55

Optimize and transform the insurance industry

9.35Andrea Leverano Managing Director DriveNow SHARE NOW Italy

PROGRAM 14 JUNE 2019

Insurance from a regulatory perspective Big Data Analytics and AI Cyber Risks and Crowd Computing New Business models Innovation facilitators

Julian Arevalo Insurtech senior expert EIOPA - European Insurance and Occupational Pensions Authority, Germany

Optimize: Blockchain appraiser 24/7 Blockchain appraiser 24/7: the pyramid of trust and contribution to the insurance world Blockchain use case for underwriting and claims Blockchain as a tool for smart contracts

Emmanuel Moyrand President and Co-founder Monuma France

14.15

15.05

13.00

16.50

17.15

Lunch & networking

Coffee break & networking

End of the conference

Optimize and transform: regulation and technology

Technology as a central strategy for full stack insurer Technology as driver for reduction of transaction costs and new market opportunities Blockchain technology & parametric products Usage based Insurance & Micro-Insurance

Benoit Merel COO La Parisienne Assurances France

Building a value proposition and platform ecosystem to help people in their health and well-being Market dynamics and drivers behind the increased demand for health platform services How do health platform services/ecosystems really work? Real life examples

Manuel Heuer Chief Operating Officer dacadoo Switzerland

The paradigm shift towards 2030 - Life/healthcare business and SDGs Life/healthcare business shift Support and incorporation SDGs Holistic approach to technology and innovation Update G20, APEC initiatives Music for SDG project

Makoto Okubo General Manager, International Affairs Nippon Life Insurance Company USA & Shiori Abe Violinist and the founder Women Orchestra Japan & Seika Itoh Musical actress and singer Music for SDGs Project Japan & Mika Watanabe Pianist Women Orchestra Japan

14.40

15.30

15.50

16.40 Closing remarks

Perpetual reinvention in the age of disruption The state of the insurance industry An introduction to the Wise Pivot strategy Investing for change The importance of concentrated innovation strategies Blending the core and the new through capabilities, skills and partnerships

Marco Huwiler Financial Services Lead Accenture Switzerland

12.30

It’s all about the Who Leading radical transformation in a quickly changing environment Organizational culture sets leadership agenda Strategic Leadership agenda as a catalyst for change Culture of the organization is key to success for transformation

Annemieke Visser-Brons Director of Pension Services Nationale-Nederlanden Netherlands

12.05

WE THANK OUR PARTNERS

ASSOCIATE MEMBERS

SPONSOR & BUSINESS PARTNERS

MEDIA PARTNERS

Efma l 10 Boulevard Haussmann l 75009 Paris l France l Tel: + 33 1 47 42 52 72 l Fax: + 33 1 47 42 56 76 l www.efma.com APE: 5819Z l VAT ID: FR 38 313 062 788 l Efma sarl company with registered capital of EUR 15,000 l RC Paris 313 062 788In accordance with Article 27 of the law on the processing of personal data of 6.1.78, the information which you are requested to provide is necessary to enable us to process your registration and is intended for Efma’s services. You may access this information and request that it be rectified if necessary.

INSURANCE SUMMIT PRACTICAL INFORMATION

Please note that the registration for an Efma event is only available online To register, please go to www.efma.com/registerinsurance19

DatesThe Insurance Summit will begin with a welcome coffee on Thursday 13 June 2019 around 8.15 and will end on Friday 14 June around 18.00.

LocationHotel InterContinental ViennaJohannesgasse 28,1030, Vienna, Austria

Languages All sessions will be held in English.

AccomodationA block of rooms has been reserved for the nights of 13 and 14 June at the Hotel InterContinental Vienna.

The cost of a standard room, single use is 199€, and the cost for a standard room, double use is 219€ (including breakfast and Applicable Taxes & Service Charges)

Registration The registration fee covers participation in the SME Summit, documents, lunches and coffee breaks. Registration fees must be paid in full prior to the event. Efma reserves the right to refuse entry to any delegate who has not paid his or her invoice prior to the event. We welcome late-bookers, but credit card information must be provided. The event is reserved for top-level bankers and space is limited. Please note that the organizers reserve the right to refuse some applications

Cancellation If you cancel your registration before Saturday13 April, it’s free of charge! For a cancellation made between Sunday 14 April and Thursday 30 May, you will be charged 20% of your registration fee. From Friday 31 May until the event, you will be charged 100% of your registration fee unless medical certificate provided. If you are not able to come to the event, please send a substitute delegate as no reimbursement will be made.

€ 0 for 2019 Efma Premium Pass holders - www.efma.com/premiumpass

€ 1,600 for Efma members and associate members

€ 1,800 for Efma Business Partners

€ 2,400 for representatives of non-member institutions

VAT not applicable. All registrations are strictly individual.

NEW: Please note that 2 tickets of your ePass pack are needed to register for this event.You don’t know what is the ePass yet? Discover it here!

REGISTRATION FEES

Do you plan to join this event with your team? Good news, discounts apply for group registrations! Contact registration@efma.com

Participants 3-9 10-14 15+Discount 10% 30% 40%

PRACTICAL INFORMATION

René van der PoelProgram Director &

Senior Advisorrene@efma.com

Jézabel ChaveEvent Manager

jezabel@efma.com

INSURANCE SUMMIT13-14 JUNE 2019 Vienna