Instant Messaging for Libraries
-
Upload
amanda-stone -
Category
Documents
-
view
126 -
download
3
Transcript of Instant Messaging for Libraries
TechTracks Instant Messaging (IM)
Amanda StoneSouth Carolina State Library803-734-4816E-mail astonestatelibraryscgovIM AStonescsl
IM definitionldquoa form of real-time communication between two or more people based on typed textrdquo
Reasons to useEasy collaborationLess intrusiveSaved conversation
(Wikipedia Instant Messaging 126)
IM and teens75 of online teens use IM
Half of instant-messaging teens mdash or roughly 32 of all teens mdash use IM every single day
Email is ldquosomething you use to talk to lsquoold peoplersquo institutions or to send complex instructions to large groupsrdquo
(2005 Pew Internet amp American Life survey)
StatisticsUse of Instant MessagingItrsquos not just ldquothose darn kidsrdquo anymore
More than 4 in 10 online American adults IM
24 of this population swap IMs more frequently than emailIncreasingly used both at home and at work
(2004 Pew Internet amp American Life survey)
Reasons to have IMEasy for librarian ndashand- user
Constant presence with user
Speed of transaction
Document image URL voice sharing
More reliable than traditional co-browsing software
Reaches hard-to-reach population-twenties teens online and independent users (the Google generation)
IM Clients
AIM (AOLrsquos IM)Yahoo MessengerWindows Live Messenger (MSN)Google TalkICQQQ (China)Gadu-Gadu (Poland)
MeeboTrillianGaim
Multi-Platform ClientsSingle-Platform Clients
AIM Most popular client in US with 53 million active users
Many different optionsDownloaded clientWeb-based client Mobile client (cell phones PDAs)IM Pro available integration with Outlook encrypted security
Sign up for AIM account
wwwaimcomChoosing name
Personal name library nameEstablished AOL account username
Register for accountCheck email verify account
meebo
Multi-platform clientCan be logged into more than one type of account at the same time (AIM Yahoo MSN etc)
Web-basedDo not have to download any software
Easy to accidentally log out of
Very basic IM features
MeeboMeCan have patrons chat right from your webpage
Patrons donrsquot need an IM client just Internet
MeeboMe on your MySpace page
THX = TX = THKS=Thanks
Internet slang acronyms emoticons
IM users commonly use some shortcuts
No need to panic
FWIW
TTYL
g ltggt
[_]gt
L8R
BRB
THX
-) -) -P
IM Reference your LibraryIM community assessment
Informal survey of IM practice
Staff trainingTime to playGood support documents
IT involvementTechnology needsConcerns over security
(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)
IM Reference your Library
Staffing the IM deskReference deskpersonal deskother
Hours
Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)
Evaluate programTranscript analysis staff input statistics
IM Tips amp Tricks
IM reference is still a reference interview
Explain what you are doing
Send short messages
Send attachments or email later
Use away message
Donrsquot worry about perfect spelling grammar
Scripts for certain events inappropriate questions out-of-scope questions
SMS (text messaging) referenceTwo trainings for the price of one
Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian
Curtin University of Technology
(Australia)
SecuritySafety
Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21
SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users
Concerns
What are your Concerns
Questions
Comments
Resources
1048708 httpdelicioustechtracks
1048708 httplibrarytraxwordpresscom
IM definitionldquoa form of real-time communication between two or more people based on typed textrdquo
Reasons to useEasy collaborationLess intrusiveSaved conversation
(Wikipedia Instant Messaging 126)
IM and teens75 of online teens use IM
Half of instant-messaging teens mdash or roughly 32 of all teens mdash use IM every single day
Email is ldquosomething you use to talk to lsquoold peoplersquo institutions or to send complex instructions to large groupsrdquo
(2005 Pew Internet amp American Life survey)
StatisticsUse of Instant MessagingItrsquos not just ldquothose darn kidsrdquo anymore
More than 4 in 10 online American adults IM
24 of this population swap IMs more frequently than emailIncreasingly used both at home and at work
(2004 Pew Internet amp American Life survey)
Reasons to have IMEasy for librarian ndashand- user
Constant presence with user
Speed of transaction
Document image URL voice sharing
More reliable than traditional co-browsing software
Reaches hard-to-reach population-twenties teens online and independent users (the Google generation)
IM Clients
AIM (AOLrsquos IM)Yahoo MessengerWindows Live Messenger (MSN)Google TalkICQQQ (China)Gadu-Gadu (Poland)
MeeboTrillianGaim
Multi-Platform ClientsSingle-Platform Clients
AIM Most popular client in US with 53 million active users
Many different optionsDownloaded clientWeb-based client Mobile client (cell phones PDAs)IM Pro available integration with Outlook encrypted security
Sign up for AIM account
wwwaimcomChoosing name
Personal name library nameEstablished AOL account username
Register for accountCheck email verify account
meebo
Multi-platform clientCan be logged into more than one type of account at the same time (AIM Yahoo MSN etc)
Web-basedDo not have to download any software
Easy to accidentally log out of
Very basic IM features
MeeboMeCan have patrons chat right from your webpage
Patrons donrsquot need an IM client just Internet
MeeboMe on your MySpace page
THX = TX = THKS=Thanks
Internet slang acronyms emoticons
IM users commonly use some shortcuts
No need to panic
FWIW
TTYL
g ltggt
[_]gt
L8R
BRB
THX
-) -) -P
IM Reference your LibraryIM community assessment
Informal survey of IM practice
Staff trainingTime to playGood support documents
IT involvementTechnology needsConcerns over security
(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)
IM Reference your Library
Staffing the IM deskReference deskpersonal deskother
Hours
Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)
Evaluate programTranscript analysis staff input statistics
IM Tips amp Tricks
IM reference is still a reference interview
Explain what you are doing
Send short messages
Send attachments or email later
Use away message
Donrsquot worry about perfect spelling grammar
Scripts for certain events inappropriate questions out-of-scope questions
SMS (text messaging) referenceTwo trainings for the price of one
Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian
Curtin University of Technology
(Australia)
SecuritySafety
Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21
SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users
Concerns
What are your Concerns
Questions
Comments
Resources
1048708 httpdelicioustechtracks
1048708 httplibrarytraxwordpresscom
IM and teens75 of online teens use IM
Half of instant-messaging teens mdash or roughly 32 of all teens mdash use IM every single day
Email is ldquosomething you use to talk to lsquoold peoplersquo institutions or to send complex instructions to large groupsrdquo
(2005 Pew Internet amp American Life survey)
StatisticsUse of Instant MessagingItrsquos not just ldquothose darn kidsrdquo anymore
More than 4 in 10 online American adults IM
24 of this population swap IMs more frequently than emailIncreasingly used both at home and at work
(2004 Pew Internet amp American Life survey)
Reasons to have IMEasy for librarian ndashand- user
Constant presence with user
Speed of transaction
Document image URL voice sharing
More reliable than traditional co-browsing software
Reaches hard-to-reach population-twenties teens online and independent users (the Google generation)
IM Clients
AIM (AOLrsquos IM)Yahoo MessengerWindows Live Messenger (MSN)Google TalkICQQQ (China)Gadu-Gadu (Poland)
MeeboTrillianGaim
Multi-Platform ClientsSingle-Platform Clients
AIM Most popular client in US with 53 million active users
Many different optionsDownloaded clientWeb-based client Mobile client (cell phones PDAs)IM Pro available integration with Outlook encrypted security
Sign up for AIM account
wwwaimcomChoosing name
Personal name library nameEstablished AOL account username
Register for accountCheck email verify account
meebo
Multi-platform clientCan be logged into more than one type of account at the same time (AIM Yahoo MSN etc)
Web-basedDo not have to download any software
Easy to accidentally log out of
Very basic IM features
MeeboMeCan have patrons chat right from your webpage
Patrons donrsquot need an IM client just Internet
MeeboMe on your MySpace page
THX = TX = THKS=Thanks
Internet slang acronyms emoticons
IM users commonly use some shortcuts
No need to panic
FWIW
TTYL
g ltggt
[_]gt
L8R
BRB
THX
-) -) -P
IM Reference your LibraryIM community assessment
Informal survey of IM practice
Staff trainingTime to playGood support documents
IT involvementTechnology needsConcerns over security
(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)
IM Reference your Library
Staffing the IM deskReference deskpersonal deskother
Hours
Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)
Evaluate programTranscript analysis staff input statistics
IM Tips amp Tricks
IM reference is still a reference interview
Explain what you are doing
Send short messages
Send attachments or email later
Use away message
Donrsquot worry about perfect spelling grammar
Scripts for certain events inappropriate questions out-of-scope questions
SMS (text messaging) referenceTwo trainings for the price of one
Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian
Curtin University of Technology
(Australia)
SecuritySafety
Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21
SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users
Concerns
What are your Concerns
Questions
Comments
Resources
1048708 httpdelicioustechtracks
1048708 httplibrarytraxwordpresscom
StatisticsUse of Instant MessagingItrsquos not just ldquothose darn kidsrdquo anymore
More than 4 in 10 online American adults IM
24 of this population swap IMs more frequently than emailIncreasingly used both at home and at work
(2004 Pew Internet amp American Life survey)
Reasons to have IMEasy for librarian ndashand- user
Constant presence with user
Speed of transaction
Document image URL voice sharing
More reliable than traditional co-browsing software
Reaches hard-to-reach population-twenties teens online and independent users (the Google generation)
IM Clients
AIM (AOLrsquos IM)Yahoo MessengerWindows Live Messenger (MSN)Google TalkICQQQ (China)Gadu-Gadu (Poland)
MeeboTrillianGaim
Multi-Platform ClientsSingle-Platform Clients
AIM Most popular client in US with 53 million active users
Many different optionsDownloaded clientWeb-based client Mobile client (cell phones PDAs)IM Pro available integration with Outlook encrypted security
Sign up for AIM account
wwwaimcomChoosing name
Personal name library nameEstablished AOL account username
Register for accountCheck email verify account
meebo
Multi-platform clientCan be logged into more than one type of account at the same time (AIM Yahoo MSN etc)
Web-basedDo not have to download any software
Easy to accidentally log out of
Very basic IM features
MeeboMeCan have patrons chat right from your webpage
Patrons donrsquot need an IM client just Internet
MeeboMe on your MySpace page
THX = TX = THKS=Thanks
Internet slang acronyms emoticons
IM users commonly use some shortcuts
No need to panic
FWIW
TTYL
g ltggt
[_]gt
L8R
BRB
THX
-) -) -P
IM Reference your LibraryIM community assessment
Informal survey of IM practice
Staff trainingTime to playGood support documents
IT involvementTechnology needsConcerns over security
(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)
IM Reference your Library
Staffing the IM deskReference deskpersonal deskother
Hours
Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)
Evaluate programTranscript analysis staff input statistics
IM Tips amp Tricks
IM reference is still a reference interview
Explain what you are doing
Send short messages
Send attachments or email later
Use away message
Donrsquot worry about perfect spelling grammar
Scripts for certain events inappropriate questions out-of-scope questions
SMS (text messaging) referenceTwo trainings for the price of one
Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian
Curtin University of Technology
(Australia)
SecuritySafety
Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21
SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users
Concerns
What are your Concerns
Questions
Comments
Resources
1048708 httpdelicioustechtracks
1048708 httplibrarytraxwordpresscom
Reasons to have IMEasy for librarian ndashand- user
Constant presence with user
Speed of transaction
Document image URL voice sharing
More reliable than traditional co-browsing software
Reaches hard-to-reach population-twenties teens online and independent users (the Google generation)
IM Clients
AIM (AOLrsquos IM)Yahoo MessengerWindows Live Messenger (MSN)Google TalkICQQQ (China)Gadu-Gadu (Poland)
MeeboTrillianGaim
Multi-Platform ClientsSingle-Platform Clients
AIM Most popular client in US with 53 million active users
Many different optionsDownloaded clientWeb-based client Mobile client (cell phones PDAs)IM Pro available integration with Outlook encrypted security
Sign up for AIM account
wwwaimcomChoosing name
Personal name library nameEstablished AOL account username
Register for accountCheck email verify account
meebo
Multi-platform clientCan be logged into more than one type of account at the same time (AIM Yahoo MSN etc)
Web-basedDo not have to download any software
Easy to accidentally log out of
Very basic IM features
MeeboMeCan have patrons chat right from your webpage
Patrons donrsquot need an IM client just Internet
MeeboMe on your MySpace page
THX = TX = THKS=Thanks
Internet slang acronyms emoticons
IM users commonly use some shortcuts
No need to panic
FWIW
TTYL
g ltggt
[_]gt
L8R
BRB
THX
-) -) -P
IM Reference your LibraryIM community assessment
Informal survey of IM practice
Staff trainingTime to playGood support documents
IT involvementTechnology needsConcerns over security
(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)
IM Reference your Library
Staffing the IM deskReference deskpersonal deskother
Hours
Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)
Evaluate programTranscript analysis staff input statistics
IM Tips amp Tricks
IM reference is still a reference interview
Explain what you are doing
Send short messages
Send attachments or email later
Use away message
Donrsquot worry about perfect spelling grammar
Scripts for certain events inappropriate questions out-of-scope questions
SMS (text messaging) referenceTwo trainings for the price of one
Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian
Curtin University of Technology
(Australia)
SecuritySafety
Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21
SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users
Concerns
What are your Concerns
Questions
Comments
Resources
1048708 httpdelicioustechtracks
1048708 httplibrarytraxwordpresscom
IM Clients
AIM (AOLrsquos IM)Yahoo MessengerWindows Live Messenger (MSN)Google TalkICQQQ (China)Gadu-Gadu (Poland)
MeeboTrillianGaim
Multi-Platform ClientsSingle-Platform Clients
AIM Most popular client in US with 53 million active users
Many different optionsDownloaded clientWeb-based client Mobile client (cell phones PDAs)IM Pro available integration with Outlook encrypted security
Sign up for AIM account
wwwaimcomChoosing name
Personal name library nameEstablished AOL account username
Register for accountCheck email verify account
meebo
Multi-platform clientCan be logged into more than one type of account at the same time (AIM Yahoo MSN etc)
Web-basedDo not have to download any software
Easy to accidentally log out of
Very basic IM features
MeeboMeCan have patrons chat right from your webpage
Patrons donrsquot need an IM client just Internet
MeeboMe on your MySpace page
THX = TX = THKS=Thanks
Internet slang acronyms emoticons
IM users commonly use some shortcuts
No need to panic
FWIW
TTYL
g ltggt
[_]gt
L8R
BRB
THX
-) -) -P
IM Reference your LibraryIM community assessment
Informal survey of IM practice
Staff trainingTime to playGood support documents
IT involvementTechnology needsConcerns over security
(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)
IM Reference your Library
Staffing the IM deskReference deskpersonal deskother
Hours
Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)
Evaluate programTranscript analysis staff input statistics
IM Tips amp Tricks
IM reference is still a reference interview
Explain what you are doing
Send short messages
Send attachments or email later
Use away message
Donrsquot worry about perfect spelling grammar
Scripts for certain events inappropriate questions out-of-scope questions
SMS (text messaging) referenceTwo trainings for the price of one
Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian
Curtin University of Technology
(Australia)
SecuritySafety
Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21
SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users
Concerns
What are your Concerns
Questions
Comments
Resources
1048708 httpdelicioustechtracks
1048708 httplibrarytraxwordpresscom
AIM Most popular client in US with 53 million active users
Many different optionsDownloaded clientWeb-based client Mobile client (cell phones PDAs)IM Pro available integration with Outlook encrypted security
Sign up for AIM account
wwwaimcomChoosing name
Personal name library nameEstablished AOL account username
Register for accountCheck email verify account
meebo
Multi-platform clientCan be logged into more than one type of account at the same time (AIM Yahoo MSN etc)
Web-basedDo not have to download any software
Easy to accidentally log out of
Very basic IM features
MeeboMeCan have patrons chat right from your webpage
Patrons donrsquot need an IM client just Internet
MeeboMe on your MySpace page
THX = TX = THKS=Thanks
Internet slang acronyms emoticons
IM users commonly use some shortcuts
No need to panic
FWIW
TTYL
g ltggt
[_]gt
L8R
BRB
THX
-) -) -P
IM Reference your LibraryIM community assessment
Informal survey of IM practice
Staff trainingTime to playGood support documents
IT involvementTechnology needsConcerns over security
(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)
IM Reference your Library
Staffing the IM deskReference deskpersonal deskother
Hours
Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)
Evaluate programTranscript analysis staff input statistics
IM Tips amp Tricks
IM reference is still a reference interview
Explain what you are doing
Send short messages
Send attachments or email later
Use away message
Donrsquot worry about perfect spelling grammar
Scripts for certain events inappropriate questions out-of-scope questions
SMS (text messaging) referenceTwo trainings for the price of one
Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian
Curtin University of Technology
(Australia)
SecuritySafety
Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21
SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users
Concerns
What are your Concerns
Questions
Comments
Resources
1048708 httpdelicioustechtracks
1048708 httplibrarytraxwordpresscom
Sign up for AIM account
wwwaimcomChoosing name
Personal name library nameEstablished AOL account username
Register for accountCheck email verify account
meebo
Multi-platform clientCan be logged into more than one type of account at the same time (AIM Yahoo MSN etc)
Web-basedDo not have to download any software
Easy to accidentally log out of
Very basic IM features
MeeboMeCan have patrons chat right from your webpage
Patrons donrsquot need an IM client just Internet
MeeboMe on your MySpace page
THX = TX = THKS=Thanks
Internet slang acronyms emoticons
IM users commonly use some shortcuts
No need to panic
FWIW
TTYL
g ltggt
[_]gt
L8R
BRB
THX
-) -) -P
IM Reference your LibraryIM community assessment
Informal survey of IM practice
Staff trainingTime to playGood support documents
IT involvementTechnology needsConcerns over security
(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)
IM Reference your Library
Staffing the IM deskReference deskpersonal deskother
Hours
Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)
Evaluate programTranscript analysis staff input statistics
IM Tips amp Tricks
IM reference is still a reference interview
Explain what you are doing
Send short messages
Send attachments or email later
Use away message
Donrsquot worry about perfect spelling grammar
Scripts for certain events inappropriate questions out-of-scope questions
SMS (text messaging) referenceTwo trainings for the price of one
Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian
Curtin University of Technology
(Australia)
SecuritySafety
Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21
SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users
Concerns
What are your Concerns
Questions
Comments
Resources
1048708 httpdelicioustechtracks
1048708 httplibrarytraxwordpresscom
meebo
Multi-platform clientCan be logged into more than one type of account at the same time (AIM Yahoo MSN etc)
Web-basedDo not have to download any software
Easy to accidentally log out of
Very basic IM features
MeeboMeCan have patrons chat right from your webpage
Patrons donrsquot need an IM client just Internet
MeeboMe on your MySpace page
THX = TX = THKS=Thanks
Internet slang acronyms emoticons
IM users commonly use some shortcuts
No need to panic
FWIW
TTYL
g ltggt
[_]gt
L8R
BRB
THX
-) -) -P
IM Reference your LibraryIM community assessment
Informal survey of IM practice
Staff trainingTime to playGood support documents
IT involvementTechnology needsConcerns over security
(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)
IM Reference your Library
Staffing the IM deskReference deskpersonal deskother
Hours
Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)
Evaluate programTranscript analysis staff input statistics
IM Tips amp Tricks
IM reference is still a reference interview
Explain what you are doing
Send short messages
Send attachments or email later
Use away message
Donrsquot worry about perfect spelling grammar
Scripts for certain events inappropriate questions out-of-scope questions
SMS (text messaging) referenceTwo trainings for the price of one
Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian
Curtin University of Technology
(Australia)
SecuritySafety
Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21
SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users
Concerns
What are your Concerns
Questions
Comments
Resources
1048708 httpdelicioustechtracks
1048708 httplibrarytraxwordpresscom
MeeboMeCan have patrons chat right from your webpage
Patrons donrsquot need an IM client just Internet
MeeboMe on your MySpace page
THX = TX = THKS=Thanks
Internet slang acronyms emoticons
IM users commonly use some shortcuts
No need to panic
FWIW
TTYL
g ltggt
[_]gt
L8R
BRB
THX
-) -) -P
IM Reference your LibraryIM community assessment
Informal survey of IM practice
Staff trainingTime to playGood support documents
IT involvementTechnology needsConcerns over security
(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)
IM Reference your Library
Staffing the IM deskReference deskpersonal deskother
Hours
Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)
Evaluate programTranscript analysis staff input statistics
IM Tips amp Tricks
IM reference is still a reference interview
Explain what you are doing
Send short messages
Send attachments or email later
Use away message
Donrsquot worry about perfect spelling grammar
Scripts for certain events inappropriate questions out-of-scope questions
SMS (text messaging) referenceTwo trainings for the price of one
Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian
Curtin University of Technology
(Australia)
SecuritySafety
Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21
SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users
Concerns
What are your Concerns
Questions
Comments
Resources
1048708 httpdelicioustechtracks
1048708 httplibrarytraxwordpresscom
THX = TX = THKS=Thanks
Internet slang acronyms emoticons
IM users commonly use some shortcuts
No need to panic
FWIW
TTYL
g ltggt
[_]gt
L8R
BRB
THX
-) -) -P
IM Reference your LibraryIM community assessment
Informal survey of IM practice
Staff trainingTime to playGood support documents
IT involvementTechnology needsConcerns over security
(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)
IM Reference your Library
Staffing the IM deskReference deskpersonal deskother
Hours
Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)
Evaluate programTranscript analysis staff input statistics
IM Tips amp Tricks
IM reference is still a reference interview
Explain what you are doing
Send short messages
Send attachments or email later
Use away message
Donrsquot worry about perfect spelling grammar
Scripts for certain events inappropriate questions out-of-scope questions
SMS (text messaging) referenceTwo trainings for the price of one
Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian
Curtin University of Technology
(Australia)
SecuritySafety
Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21
SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users
Concerns
What are your Concerns
Questions
Comments
Resources
1048708 httpdelicioustechtracks
1048708 httplibrarytraxwordpresscom
IM Reference your LibraryIM community assessment
Informal survey of IM practice
Staff trainingTime to playGood support documents
IT involvementTechnology needsConcerns over security
(Tips amp Strategies for Launching an IM Reference Service Amanda Etches-Johnson)
IM Reference your Library
Staffing the IM deskReference deskpersonal deskother
Hours
Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)
Evaluate programTranscript analysis staff input statistics
IM Tips amp Tricks
IM reference is still a reference interview
Explain what you are doing
Send short messages
Send attachments or email later
Use away message
Donrsquot worry about perfect spelling grammar
Scripts for certain events inappropriate questions out-of-scope questions
SMS (text messaging) referenceTwo trainings for the price of one
Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian
Curtin University of Technology
(Australia)
SecuritySafety
Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21
SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users
Concerns
What are your Concerns
Questions
Comments
Resources
1048708 httpdelicioustechtracks
1048708 httplibrarytraxwordpresscom
IM Reference your Library
Staffing the IM deskReference deskpersonal deskother
Hours
Let your community knowBlog handouts signs email contact local schools website newspaper local morning news interpretive dance outside city hall (maybe not)
Evaluate programTranscript analysis staff input statistics
IM Tips amp Tricks
IM reference is still a reference interview
Explain what you are doing
Send short messages
Send attachments or email later
Use away message
Donrsquot worry about perfect spelling grammar
Scripts for certain events inappropriate questions out-of-scope questions
SMS (text messaging) referenceTwo trainings for the price of one
Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian
Curtin University of Technology
(Australia)
SecuritySafety
Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21
SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users
Concerns
What are your Concerns
Questions
Comments
Resources
1048708 httpdelicioustechtracks
1048708 httplibrarytraxwordpresscom
IM Tips amp Tricks
IM reference is still a reference interview
Explain what you are doing
Send short messages
Send attachments or email later
Use away message
Donrsquot worry about perfect spelling grammar
Scripts for certain events inappropriate questions out-of-scope questions
SMS (text messaging) referenceTwo trainings for the price of one
Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian
Curtin University of Technology
(Australia)
SecuritySafety
Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21
SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users
Concerns
What are your Concerns
Questions
Comments
Resources
1048708 httpdelicioustechtracks
1048708 httplibrarytraxwordpresscom
SMS (text messaging) referenceTwo trainings for the price of one
Close to half of teens (45) own a cell phone and 33 have used a cell phone to send a text message (Pew 2005)Southeastern Louisiana University Text a Librarian
Curtin University of Technology
(Australia)
SecuritySafety
Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21
SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users
Concerns
What are your Concerns
Questions
Comments
Resources
1048708 httpdelicioustechtracks
1048708 httplibrarytraxwordpresscom
SecuritySafety
Same security fears as email Teach patrons not to talk to strangersDonrsquot click on URLs or accept documents you donrsquot trustBe careful with screen names ASmith29201 or CayceGrrl21
SPIM=spam for IMUnsolicited commercial messages sent via an IM systemLearn to block or warn users
Concerns
What are your Concerns
Questions
Comments
Resources
1048708 httpdelicioustechtracks
1048708 httplibrarytraxwordpresscom
Concerns
What are your Concerns
Questions
Comments
Resources
1048708 httpdelicioustechtracks
1048708 httplibrarytraxwordpresscom
Resources
1048708 httpdelicioustechtracks
1048708 httplibrarytraxwordpresscom