Insights Into Managing Capability In IT

Competing on CapabilityInsights into Managing Capability in IT

Paul Lambert PA Consulting Group2007

PA Consulting is a Global Management, Systems and Technology Consultancythat delivers global IT capability solutions, leveraging the SFIA framework

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© PA Knowledge Limited 2007. All rights reserved.-DSP00208-0 v3

PA Consulting is a Global Management, Systems and Technology Consultancythat delivers global IT capability solutions, leveraging the SFIA framework

PA Consulting Group works with leading, global clients to ensure they have the IT professional capability to deliver competitive IT services to their organisations and clients.


The capability challenge in IT organisations is significant


People capability i IT i

…it is more volatile and open to

…and the war for t l t i k kill

“in IT is a cause for concern…

Annual survey says

and open to commoditisation

than other functions… “

talent in key skills continues to rage.

An increasingAnnual survey says CIO’s top problem is

finding and keeping the right staff.… yet only 9%

t f t l t “Of the remaining skills monitored there were a

further 147 for which

An increasing reliance on technology

by business and a shrinking pool of

kill d IT l b huse any type of talent inventory, 12% skill

matrices and 8% skills gap analysis.

further 147 for which demand increases were

observed and in 75 cases the increase had occurred ”

skilled IT labour has ignited a new war

for talent.

”g p y

(Society for Info Mgmt, Oct 2007)

”in more than one

consecutive quarter.

(Salary services Ltd)

(CIO Magazine, November 2007)


So how do we manage capability?


Key Step 1: Clearly align strategy with areas of business owned capability


Key Step 2: Create clear framework of roles and competencies

EXAMPLE: Key inputs to IT service management frameworky p g

Integrated service delivery capability framework

SFIA skills framework

Company competency framework

Process definitions

External Company

Benchmarks


framework Benchmarks

Key Step 3 – Build an end to end capability management process

Global IT Function IT Professions Individual

Def

ine Define strategic

people capability requirements

Define requirements by skill group based

on role and

Understand role and competence requirementsD

s

requirements competence framework requirements

Assess skills group

Ass

ess Determine

investment priorities

Assess skills group capability against requirements and

set targets

Assess individual Competence and

identify gaps

urce Apply development / Define and create

developmentUndertake learning and development

Sou resourcing strategy development

interventions and development

activities


Key Step 3 – Build an end to end capability management process

Global IT Function IT Professions Individual

Def

ine Define strategic

people capability requirements

Define requirements by skill group based

on role and

Understand role and competence requirementsCapabilityty

High

Ds

requirements competence framework requirements

Assess skills group

Capability planning

IT

Mar

ket a

vaila

bilit

of c

apab

ility

Ass

ess Determine

investment priorities

Assess skills group capability against requirements and

set targets

Assess individual Competence and

identify gaps process IT

AcademiesStrategic importance

Non core Advantageous Core

Low

urce Apply development / Define and create

developmentUndertake learning and development

Sou resourcing strategy development

interventions and development

activities


Insights Into Managing Capability In IT

Business

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