Increase Your Capability for Managing Change (v3)

APMG International Webinar

Increase Your Capability for Managing Change

Thursday 20 February 2014 / 13:00 GMT

Presenter: Melanie Franklin, AgileChangeManagement Ltd

Agenda

• Welcome & introduction– Mark Constable, APMG International

• Increase Your Capability for Managing Change– Melanie Franklin

AgileChangeManagement Limited

• Q&A

• Further information

• Close

About APMG International

• Global examination & accreditation institute• Examination Institute (EI) for the AXELOS Global Best Practice

portfolio (ITIL®, PRINCE2®, MSP®, etc)• Extensive portfolio of professional management certification

schemes aimed at improving business processes, capability and results

• Work with key industry partners (e.g. AXELOS, IAITAM, IPMA, ISACA, itSMF, DSDM Consortium) to promote best practice

• 300+ Accredited Training (ATOs) and Consulting (ACOs) organizations with 1500+ approved trainers and consultants

• 18000+ candidates per month• Full details at www.APMG-International.com

Your presenter….

Melanie Franklin has a track record of excellence in project, programme and portfolio planning and delivery. She is the author of 6 books about project and change management and is writing her 7th book for newly appointed change managers called Agile Change Management has just been published.

Moderator

Mark Constable is a Marketing Executive at APMG-International with over 8 years experience at the company.

5

Objectives

• Identify how change management is becoming a recognised profession

• Define the core skills of an effective change practitioner

• Review the APMG-International Change Management Foundation and Practitioner qualification

agilechangemanagement.co.uk © 2014

6

Change Management as a recognised profession


7

Organisational change – old world

Project lifecycle: physical project deliverables

Change lifecycle: people centred activitiesHR change

Benefits realisedIT/Ops/Facilities

change


8

Project lifecycle Change lifecycleChange idea

Design

Develop

Test

Organisational change – new world


More drivers for change

• Complex or ‘wicked’ problems – continual search for ‘right’ answer

• Increase in interconnectedness between systems and processes – 1 change drives multiple changes

• Inability to predict unintended consequences• High volume of ‘micro’ ideas via customer

engagement on social media• Expectation of immediate fix – also via social media• Volume of ideas is high, lifespan of ideas is low


10

Increasing pace of change

Less constants

Less constants

More variables

More variables

More changes

More changes

Less stability

Less stability

Shorter lifespanShorter lifespan

More opportunities

More opportunities


11

Change capability = competitive advantage

• Conference Board - CEO Challenges 2014 – change leadership is in their top 10

• CIPD – “47% of organisations have a leadership gap in leading and managing change”

• PWC 16th Global CEO Survey - “threats to business just keep coming, the only way to survive is for organisations to become agile and adaptable”

• HP World Quality Report – transformation of legacy IT systems is a top business priority for 62% of respondents


12

Increasing professionalism

http://www.agilechangemanagement.co.uk/blog/change-management-body-knowledge/

http://www.agilechangemanagement.co.uk/blog/planning-new-change-initiative/


13

Core skills for change practitioners


14

Required competencies and skills

Methods & Structure

Methods & Structure

• Strong business change focus• Ability to create a Change Delivery culture• Confident with ambiguity that comes from

working within a Change environment• Implement a change management process

• Strong business change focus• Ability to create a Change Delivery culture• Confident with ambiguity that comes from

working within a Change environment• Implement a change management process

Analysis & Planning

Analysis & Planning

• Business readiness planning • Process re-engineering• Conduct impact assessments

• Business readiness planning • Process re-engineering• Conduct impact assessments

Engagement & Communication Engagement &

Communication

• Experienced in building relationships and influencing stakeholders

• Identify change champions• Facilitate stakeholder workshops

• Experienced in building relationships and influencing stakeholders

• Identify change champions• Facilitate stakeholder workshops

Delivery & Implementation

Delivery & Implementation

• Delivering process change, workflow change & cultural change

• Driver of Change with strong ‘can do’ attitude

• Delivering process change, workflow change & cultural change

• Driver of Change with strong ‘can do’ attitude


15

Coping with change

Business as usualBusiness as usual

Work in new waysWork in

new ways

Design the changes

Design the changes


16

Coping with change

9am 1pm 2pm 5pm

9am 1pm 2pm 5pm

9am 1pm 2pm 5pm


17

Building our skills


MBTI

18

Change Management Foundation and

Practitioner Course


19

Course content

19

Individual change

Teamchange

Organisational change

Leading change


20

Practitioner Examination

Foundation & Practitioner Course Route Map

20

Foundation Examination

Change Context

Approaches to change

Personality and change

Supporting individuals

Team effectiveness

Leadership for teams

Individuals and teams

Organisational approaches

Organisational metaphors

Leadership styles

Leadership roles

Emotional intelligence Coaching

Listening and feedback

FacilitationAction

learningStrategic change

Complex change tools

Change readiness

Stakeholder engagement

Leadership phases


21

Examination information

Foundation

One hour

60 questions

Multi-choice

Closed book

50%

Duration

No. of questions

Question type

Style

Pass mark

Practitioner

Three hours

4 questions divided into parts

Multi-choice, Multiple Response, Matching, Assertion/Reason

Open book

50%


Further information

• APMG-International website:– www.apmg-international.com

• APMG Change Management qualification scheme– www.apmg-international.com/ChangeManagement

• “Making Sense of Change Management” (recommended reading)– www.apmg-businessbooks.com

• Melanie

http://www.linkedin.com/company/apmg-international @APMG_Inter

[email protected]

07960 995262

www.agilechangemanagement.co.uk

Melanie Franklin

AgileCM

@AgileMelanie

Increase Your Capability for Managing Change (v3)

Education

Transcript of Increase Your Capability for Managing Change (v3)