Market INSIGHT RPA Software - Startside - Danmark...INSIGHT • • • • • • • • •
Insight
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Transcript of Insight
![Page 1: Insight](https://reader035.fdocuments.us/reader035/viewer/2022062617/54ba5c724a7959097a8b4572/html5/thumbnails/1.jpg)
What do
Customers Think
about your Organization
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Will they
Recommend you to
others?
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How Do your
Employees treat your
Customers?
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YOUR CUSTOMERS.. IGNORE THEM… THEY MOVE to the competition
EXCEED THEIR EXPECTATIONS…. THEY BRING MORE CUSTOMERS….
The Challenge ….How do you measure the Customer Experience??
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Traditional tools are TYOUR CUSTOMERS.. IGNORE THEM… THEY MOVE to the competition
EXCEED THEIR EXPECTATIONS…. THEY BRING MORE CUSTOMERS….
The Challenge ….How do you measure the Customer Experience??
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Eliminate the Guess Workin Customer
Satisfaction.
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And Really Measure the Customer Experience ....
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VERSATILECreate on the fly questionnaire Option to use Pre-defined templates .
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Multi choice, open ended, rating based, and even the Matrix based question types.
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Create layouts consistent with the brand philosophy
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Encourage higher participation through lucky draws.
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Broadcast or narrowcast surveys to selective location.
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Capture the voice of the transaction .Record the entire conversation between the customer and the service representative .
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Identify what went wrong How effectively was the customer handled Gaps in employee training
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Insight Device
Small Form Factor Touch screen enabled Device.Battery operated option.Customer Feedbacks are transmitted to the dashboard in Realtime.Conversation can be stored locally and periodically pushed to the server
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Insight DashboardUnified Continuous view of what customers feel .Drill down analytic engine tracks responses, complaints, feedback Access realtime of voice recording of transactions Detailed comparison across branches ,employees .
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Insight lets do more than simply measure customer satisfaction — you can influence it
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Insight
Completely eliminates the layer between the management and the customer
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Provides Clear unbiased view of your customers needs and expectations
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Fosters better customer retention to create a better customer centric organization .
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Insight Feedback Devices
Insight Server
Insight Dashboard
Insight Architecture
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Eliminate the Guess Workin Customer
Satisfaction.
![Page 23: Insight](https://reader035.fdocuments.us/reader035/viewer/2022062617/54ba5c724a7959097a8b4572/html5/thumbnails/23.jpg)
And Really Measure the Customer Experience ....
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INSIGHT COMPONENTS
INSIGHT DASHBOARD
INSIGHT SERVER
CUSTOMER FEEDBACK DEVICE
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Handhelds Kiosk / Lobby models
Desktop / Wall mount
INSIGHT COMPONENTS
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Screen size & input formatsMobile touch screen devicewith screen size from 3.5” to 5.5”
Survey optionNetworked / Standalone
ConnectivityWired / Wireless
Maximum Surveys25 at any given instance
PowerRechargeable Lithium Ion battery
Handhelds
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Screen size &input formatsSizes form 15” to 42” LCD switch touch screen features
Survey option Networked / Standalone
ConnectivityWired / Wireless
Maximum SurveysUnlimited
Power100-240 V AC
Kiosk / Lobby models
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Screen size & input formatsSizes from 8” to 15“ with touch screen features”
Survey optionNetworked / Standalone
ConnectivityWired / Wireless
Maximum SurveysUnlimited
Power100-240 V AC, Battery powered option available on request
Desktop / Wall mount
Optional featuresCard reader, Keyboard/ Onscreen keyboard option
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Plays Promotional Media During Idle Times
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INSIGHT DASHBOARD
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INSIGHT DASHBOARD
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INSIGHT DASHBOARD
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INSIGHT DASHBOARD
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INSIGHT DASHBOARD
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INSIGHT DASHBOARD
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Benefits
Connects Management to the customer
Anticipate customerneeds
Fine tune customerofferings
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Benefits