Inside Sales Solutions from Noble Systems

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“ I would recommend Noble to anyone.

The results have been amazing.

We have increased overall productivity by

150 - 200%; lead generation is up 250%.

I can pull up results, see their activities,

and watch everything they do from

a productivity standpoint to manage

our sales reps more effectively. ”

3

Inside Sales teams that use SFA with outbound contact automation are able to take advantage

of the benefits that integrated technologies can bring, and are better able to seize on new sales

opportunities. Giving the Inside Sales organization three key components can create a team which

is highly productive, drive significant revenue, and reduce costly turnover.

Giving the Inside Sales organization three key components can result in a team which is highly productive,

drive significant revenue, and reduce costly turnover.

Automation. Stop wasting top sales resources’ valuable time on cumbersome manual tasks, look-ups, and logs and alleviate the stress of worrying about Compliance with industry regulations – let technology do it faster and better.

Data Analytics. Information-based decisions are better than arbitrary or subjective ones. Data analytics gives reps a competitive edge and makes sure their time is spent talking to the best prospects.

Reporting. The results of sales activity, folded back into prospect records, can yield equally powerful insights about whom to call and when – and with what value proposition. Detailed information can also show how sales reps are spending their time and where they have successes and challenges.

Noble Systems helps inside sales departments improve proactive contact and speed to lead, develop

intelligent sales campaigns and increase overall efficiency and productivity. Integrating outbound contact

technologies – such as automated dialing, right time to call, right party contact, messaging and analytics –

into your contact strategies enables you to prioritize high-value contacts and increase your sales.

With integrated automation strategies, sales reps can handle contacts more effectively – without having

to switch between programs, perform manual look-ups, or make customers wait while they try to find

information – to make the most of every sales opportunity. Additional benefits include compliance and

campaign management, call recording, broadcast messaging, sales performance reports, and more.

Build better sales teams using quality assurance tools, scorecards, speech analytics, and reporting, so that

you can enable your sales reps to deliver better sales pitches, meet your management goals, and establish

best practices for hiring and training better sales people.

Inside Sales Solutions from Noble Systems

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Advantages for

Inside SalesTeams

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Noble Systems’ powerful technology solutions for Sales & Inside Lead Generation can help increase

contact rates, enhance efficiencies, and streamline program management. Our enterprise solutions

provide tools to manage lead generation, appointment setting, new applications, customer service,

and account management in one integrated package. With Noble, sales teams can expand the

productivity of their representatives, use resources more effectively, monitor system activity,

manage potential customers and existing accounts, and deliver improved sales results.

• Advanced Predictive and Preview Call Pacing and busy, no answer and voicemail screening to make more presentations per hour

• Blended Inbound Processing and Multi-channel Communications

• Integration to CRM and SFA platforms, including Salesforce.com

• IVR and Outbound Messaging tools to setup and deploy automated campaigns and “press-to-talk” features

• Screen pops of customer information, eliminating manual look-ups

• Integrated calendar-based Appointment Setting Tools

• Hot & Warm Call Transfers for passing qualified leads to sales team and reduce “drops”

• Custom Script Building with Data Capture fields and automated access to web pages or other applications for accessing product catalogs, price lists, and more

• Customized Caller ID, including local numbers

• Automatic payment processing with online credit checks and authorizations

• Digital Recording of voice and screen for sales verifications, quality and compliance

• Advanced List Management & Dialing Strategies to Target Specific States/Zipcodes with Timezone Management

• Real-time List Updates with integration to external databases and web services

• Real-time Employee and Call Monitoring

• Real-time Reporting to view results, performance and list penetration

• Track Lead Sources and Response Rates via DNIS

• Compliance Solutions to support legislative and industry regulations, including PCI, TCPA, TSR, FDCPA, HIPAA, etc.

• Powerful, Stable, High-Transaction Platform with Premise, Cloud & Hybrid deployment options

Advantages for Inside Sales Teams

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Noble offers full-featured solutions for inbound, outbound, and blended call centers of all sizes.

Modular components and multiple open integration options allow you to expand, customize, and

integrate your systems as you grow and as technology advances. You can empower your sales

team with a world class contact platform that delivers robust features, reliability, and scalability.

Build Productivity with More Right-Party Contacts

The Noble communications platform uses one of the industry’s most advanced dialing algorithms to drive productivity rates. With voicemail detection, and busy, no answer, and disconnect recognition, sales reps receive only live parties instead of unproductive numbers. Calendar-based appointment setting tools let you schedule meetings for qualified leads, or complete an application form and transfer the call directly to a sales rep for even faster processing. Our integrated analytics solutions help you create more effective proactive contact strategies with best time to call and business intelligence tools.

Improve Response Rates, Lead Management and Tracking

For more efficient service, the Noble suite can be integrated with your CRM or SFA software or database to provide account information and to record contact results automatically. Web services allow you to quickly load new leads into the calling list, increasing speed to lead and response times. DNIS tracking and integration to third-party systems (such as Salesforce.com and ACT) help you track response rates and manage leads. Timezone management helps you target calls by state/zipcode. Complete reporting shows you the result of every call attempt.

Enhance Programs with Outbound Messaging & Customer Self-Service

Outbound messaging and text-to-speech tools help ensure that sales reps are talking to qualified parties. Automated messaging can be used to notify customers of new opportunities, to verify new accounts, and to send payment reminders. Self-service menus allow owners to respond immediately with automated functions, such as payment processing. Inbound options allows owners to make account changes or even complete a basic application – all without requiring a live representative.

Improve Service Levels with Effective Contact Routing

The use of skills-based routing can increase your service results by routing calls based on skills. Sales calls can be sent to more effective closers, or route calls for new and existing customers to different groups or to specific sales reps with ‘owned’ accounts. Sales rep-specific callbacks are also supported. Digital recording tools capture orders for later verification and customers can be transferred as needed, without hanging up and dialing another number.

Create a Unified Environment for All Communications & Multiple Sites

Sales reps can be assigned to handle both outbound and inbound calls at the same time, promoting increased efficiency. Integration with our built-in database, or with your existing systems, ensures that your customer account records are maintained with up-to-the-second accuracy. Email and web support help you provide completely unified services for multimedia channels. And, you can manage multiple sites from a single, centralized location, including remote offices and work-from-home reps.

Maximize Performance with the Dynamic Management Suite

Manage all of your contact activities with our comprehensive Management Suite. Designed in a user-friendly environment, our manager tools allow users to build scripts, control center resources, monitor real-time performance, and create custom reports, without requiring high-level IT experts. Integrated Workforce Management helps you schedule the right resources, at the right time.

Advantages for Inside Sales Teams

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“ With Noble, the cost per appointment

has dropped almost two-thirds, and

we are saving 90% on reminder notices.

I can manage and monitor sales reps

with ease – whether they are sitting in the

call center or working from home. ”

8

Noble’s Salesforce.com Integration with Open CTI supports:

• Screen Pop with direct access to customer records

• Unified Desktop

• Integrated Softphone for on-demand calling

• One-click Multi-Channel Contact Features (enable, disable, click-to-dial, transfer, emails, etc)

• Contact Management with Call Recordings, IVR, Messaging, Routing, etc.

• Save Call Logs for complete contact histories

• Perform Data Dips into apex (via exposed web services)

• Available for Noble Premise & Noble Cloud solutions

• And much, much more

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Noble’s integration to Salesforce.com allows sales representatives to work more efficiently, with

instant access to customer information and contact tools in a single user interface, eliminating extra

steps and reducing handle time. Using the power of Salesforce.com’s new Open CTI technology,

Noble’s contact management and web applications are embedded directly into the salesperson’s

workspace, giving them a single-view to execute their daily activities while making use of Noble’s

award winning contact center productivity tools.

With Noble and Salesforce.com, Inside Sales teams have the ability to handle customer contacts with ease in a unified environment, to manage customer information more effectively, optimize sales rep productivity, and improve the customer experience without having to learn a new system. They can work within the Salesforce software they are familiar with and have one-click access to a range of contact management tools to dial a number, schedule a callback, transfer a call, and more. Customer contacts can be handled more effectively – without having to switch between programs, perform manual look-ups, or make customers wait while they try to find information – resulting in more satisfactory transactions and helping increase productivity.

Highlights:

• Efficient UI with the Salesforce.com Desktop featuring the Customizable Noble Contact Toolset to streamline sales rep navigation and workflow

• Improved Data Management with real-time data synchronization to eliminate duplicate data entry

• Integrated Soft Phone and single click access to tools such as dial now, callback and callback scheduling, transfer, hold, pause, etc

• Unified desktop to quickly launch multi-channel communication functions, such as Voice/Screen Recording, Voice Messaging, Email, Routing, etc.

Noble’s open design also supports desktop integration to many other popular third-party SFA and CRM systems, as well as real-time import and export of leads and data from external sources via web services.

Advantages for Inside Sales Teams

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Sales CenterSolutions

fromNoble Systems

11

Noble Systems is a global leader in the customer contact technology arena, offering the industry’s

most comprehensive and cost-effective technology solutions for unified communications, business

process management and analytics for small, mid-size, and enterprise organizations. Founded

in 1989, Noble Systems gives companies the advantages of an award-winning contact center

solution, extensive business experience and global reach, leading-edge technology, financial

strength and stability, and a commitment to building client relationships. Our portfolio of premise

and cloud-based solutions, delivered with unmatched flexibility and customization, are a part of

the new standard of service demanded around the globe.

Unified Communications

The Noble® Enterprise Solution suite is a unified Customer Contact Management solution for today’s multimedia business environments. Noble Systems helps control costs and improve operational efficiencies with information management and functional tools to manage blended voice, email, and web communications. Our solution combines an open platform with an integrated relational database, script and center management tools, and real-time reporting to offer a complete, unified platform for managing customer contact programs.

The Noble Enterprise suite consists of enterprise class, state-of-the-art hardware and software to deliver high performance, reliable computer telephony and contact center management applications. Noble enables enhanced customer interaction, giving companies the ability to increase and control the quantity and quality of their client communications tactics. Robust functionality within the Noble Solution empowers clients to design sophisticated campaigns without complex programming, leverage real-time decision making tools, optimize sales rep productivity, increase employee retention, and maximize overall campaign performance and results.

Business Process Management

Noble’s Workforce Optimization (WFO) and Performance total visibility into quality and performance. This powerful package combines our best-of-breed workforce management with Noble’s award-winning quality assurance, recording, scorecard, and speech analytics tools and business analysis to impact sales and service, customer retention, employee attrition, and productivity for sales reps and managers. Noble leverages the large amount of rich data gathered in your contact center to help you dramatically improve your abilities to forecast activity, manage staffing levels, and monitor performance.

Noble® ShiftTrack™ Workforce Management is a comprehensive workforce planning system that can accurately forecast call volumes, leverage flexible scheduling processes, integrate with other corporate systems, and produce reports that measure employee and center performance. ShiftTrack WFM provides a powerful, robust and affordable solution that is easy to deploy for centers of all sizes, with dynamic features and world-class technology that automates every facet of the workforce management experience, giving you the tools you need to succeed in an increasingly complex environment.

• Predictive Dialing

• Inbound Platform with skills-based routing

• IVR & Automated Messaging

• Voice & Screen Recording

• Workflow Builder

• Unified Desktop

• Intuitive Management & Reporting Portal

• Mobile Management & Reporting

• Compliance & Security Options

• Data Redundancy and Recovery

• Software iPBX with ‘big business’ features

• Automated Sales Rep Scheduling

• Forecasting &‘What If’ Scenarios

• Improved Communication between sales reps & managers

Sales Center Solutions from Noble Systems

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Analytics

Noble® IQ offers an integrated toolset for Interaction Analytics, including data and speech analytics tools, to help you refine your contact strategies and improve the quality of your interaction programs. These powerful solutions provide you with actionable interaction intelligence and advanced business process decisioning capabilities that let you determine who to contact, when to contact them, and how to contact them, while offering insights and tools for building more effective workflows and scripts, and advanced strategy management and list queuing to make the most of each and every contact and to dramatically improve campaign performance.

Customer intelligence has never been more paramount than it is today. Real-time data analytics, best time and channel to contact, voice of the customer interaction analytics programs, and customer surveys provide the call center with deeper insight into customers and more customer data than ever before. Noble IQ & Analytics tools help you determine who, when and how to best contact customers, identify valuable customer information, and refine your customer contact strategies.

Flexible Deployment Options

Noble Systems’ advanced solutions are available in Premise, Cloud, an innovative hybrid CPE/CaaS platforms. You can select the model that best meets your infrastructure, functional and budgetary requirements.

Noble’s Cloud solutions re-define the CaaS (communications as a service) contact center offer. Our cloud service starts with our premise-based platform – a proven leader in features, performance, and reliability – and extends it into a service-based infrastructure.

An alternative to traditional premise-based systems, Noble® Enterprise Cloud delivers a complete contact center technology solution with all of the advantages of a cloud-based CaaS infrastructure. Noble’s unique offer is the only true enterprise solution in the market, giving you the full functionality of our proven premise-based Noble® Enterprise platform in a hosted environment. Whether you need a complete customer contact solution, the ability to expand seat number or messaging on demand, or a disaster recovery platform for peace of mind, the Noble hosted environments can help you improve the management of your customer contacts and allow you to respond faster to new opportunities, while eliminating initial capital expenditure and hardware overhead expenses.

• Best Time to Call

• Advanced Strategy & Campaign Management

• Channel Optimization

• Speech Analytics

• Quality Assurance

Sales Center Solutions from Noble Systems

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“ Noble lets us do more with fewer

resources. We have increased monthly

outbound dials from 275,000 to 1.5 million.

At the same time, we have reduced

staffing costs by 30% or more. ”

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AboutNoble

Systems

15

Noble Systems offers a unified suite of multi-channel inbound, outbound and blended contact

processing, strategy planning, and resource management tools to meet the needs of small, mid-

size, and enterprise organizations. Whatever your business needs or size, Noble Systems can match

you with the solution set that meets your functionality requirements and organizational goals, and

offers the right-fit for your contact center to help you improve productivity, reduce costs, increase

performance and grow your company.

Our solutions allow companies to more effectively communicate with their customers via multiple channels, including inbound/outbound/blended voice, email, fax and web. This unified system includes the key software technologies that contact centers need most: Predictive dialing, Inbound contact management and ACD, IP-PBX, Self Service IVR software, CTI for intelligent screen pops, Digital Recording, Workforce Optimization, Real-time Reporting, Campaign Strategy and Management, and Decisioning and Analytics tools. Noble also provides seamless integration to existing corporate environments in both premise and cloud-based platforms, reducing your learning curve and protecting your technology investments.

Noble Systems acquired ALI Solutions in 2012. The leading brand providing best-in-class analytics applications to the collections market, ALI’s solutions empower business users to maximize agent productivity and optimize customer contacts through advanced contact analytics, automated decisioning and dynamic campaign management. Many of the world’s most successful companies throughout North America and the Asia Pacific region have chosen the CallTech™, OnQ™ and Vincio™ solutions to enable them to proactively communicate with their customers more effectively, thereby improving business performance and enhancing their customer relationships.

For over 20 years, Noble Systems has been delivering solutions that build performance and productivity, improve the quality of customer contacts, and reduce costs. Contact us to learn more.

+1 (404) 851 1331 Worldwide

+1 (404) 851 1331 Americas

+61 (2) 8222 0500 APAC

+44 (0) 161 772 7100 EMEA

www.noblesystems.com

About Noble Systems

Noble Systems Worldwide+1 (404) 851 1331 info@noblesystems.com

Noble Systems Americas+1 (404) 851 1331 info@noblesystems.com

Noble Systems APAC (Australia)+61 (2) 8222 0500 info-au@noblesystems.com

Noble Systems EMEA (UK)+44 (0) 161 772 7100 info-uk@noblesystems.com

www.noblesystems.com

© Copyright 2013 Noble Systems Corporation. All Rights Reserved.