Inside out communications: Turning your employees into social advocates
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Transcript of Inside out communications: Turning your employees into social advocates
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Inside out communicationsTurning your employees into social advocates
@StanM
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Something happened with Facebook…
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Brands no longer want « just » consumers
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They want fans
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They want supporters
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They want advocates
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7People who can:amplify your message,respond on your behalf,
create a multiplier effect
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But most brands are not like that
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Not everyone can be cool.
Otherwise it wouldn’t be cool
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10So here’s the dilemma…
Brands need advocates:
●« Who know our product and services »
●« Who are credible »
●« Who can help us engage with our customers, at scale »
Presentation Title – Date
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Look inside, not outside
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Over 50% of employees want to share news and info about their company73% say they would share more frequently and more often(source : Dynamic Signal)
An everyday employee is 2x trusted vs. Chief Executive (Edelman Trust Barometer, ‘13)
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13Multiplier effect
Source: Dynamic Signal
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Source: Dynamic Signal
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Backoffice staff on the frontline
IBM• 500 Thought Leaders• IBM VOICES
Dell• 10K Certified
employees• Engage on behalf
of brand
Cisco• 1.3K employees
amplifying company message
Sprint• 2K employees• Ninja Program
Black Belt
Best Buy• 3K employees• Answering customers
Intel• 300+ employees• “Experience Intel”• Content
generation
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16Convenient
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17Measurable!
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18Engaging
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@msl_group
MSLGROUP.COM
Stanislas MagniantHead of Digital & Social EMEA MSLGROUP, a Publicis Company@StanM
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Appendix
Presentation Title – Date
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22Roles and expectations
Presentation Title – Date
• Employees need their manager to realize:
• It’s not part of my job description, but I enjoy
doing it and should be recognized
• I don’t know what I can say and what I can’t say
about our company
• I am representing myself and participate in my
own ways – not always the ways you want me to
• I don’t know how, nor do I want to, use all of the
tools
• It’s not about numbers for me, it’s about
relationships
Employer needs to know that employees…
• are actively using social media to develop their
brand and find the right people to participate
• are familiar with our social policies and
guidelines
• want to be involved in the development of our
brand programs
• recognize that they are representatives of the
brand
• believe that we are here to support them
• are willing to share information about our brand
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