Innovative Models Innovative Models in Ein E--GovernanceGovernance

ChiaChia--Sheng Chang, Ph. D.Sheng Chang, Ph. D.

Commissioner, Department of Information TechnologyCommissioner, Department of Information TechnologyTaipei City GovernmentTaipei City Government

Framework of EFramework of E--GovernmentGovernment

Six Pillars of Connected GovernmentSix Pillars of Connected Government

Core ConceptsCore Concepts

UIUI--Taipei 2010Taipei 2010Ubiquitous & Intelligent Ubiquitous & Intelligent

ee--GovermentGovermentMunicipalMunicipal Services & Services &

EfficiencyEfficiency

ee--CommunityCommunityVital & Vital &

Friendly City Friendly City

ee--LifeLifeConvenient Living Convenient Living

ApplicationsApplications

Strategies of UIStrategies of UI--Taipei (2007~2010)Taipei (2007~2010)

Wireless TaipeiWireless Taipei

APAP

Period Period Areas Covered Areas Covered Population Population Coverage Rate Coverage Rate

Phase I Phase I 09/200409/2004 30 MRT Stations 30 MRT Stations 2020％％

Phase II Phase II 02/200502/2005 MRT Stations and MRT Stations and the City Centerthe City Center

5050％％

Phase III Phase III 01/200601/2006 All key areas All key areas 9090％％

Population Coverage Rate: 90%

Number of Access Points: 4,200

Wireless Schools: 100%

Map of Taipei Amusement (MOTA) Map of Taipei Amusement (MOTA)

Taipei TelecareTaipei Telecare

Telecare for Patients with

Chronic Disease

Local Directory on Living Resources

Advisory Services on Preventive Healthcare

Medical Care & Social

Welfare Referral Services

Self-administered

Health Management

Taipei City Hospital Telecare Call Center

1999 Citizen Hotline 1999 Citizen Hotline

Phase IPhase I Phase IIPhase II Phase IIIPhase III

Integrate 4 representative phone numbers into 1999 Provide basic call center services

July 2008 (60 lines)

Integrate 16 toll-free and 2 special

lines

Provide enhanced call center services

1999 becomes the integrated service center

Provide full functional call services

Nov. 2004 (31 lines)

Intelligent Transportation System Intelligent Transportation System

Mobile ServicesMobile Services

EasyCardEasyCard

EasyCard chips embedded in watches, cell phones, cell phone straps, etc.

18 million cards issued

Classroom of the Future

Thank You!Thank You!