Infosys Technologies-International Strategy and Global Meltdown
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Transcript of Infosys Technologies
Infosys Technologies :
The Best Among Indian
Corporates
Presented by :
Group 5
Members
The Founder & Chief Architect Of Infosys:
N. R. Narayana Murthy
Infosys Technologies
Ltd. is one of the
largest Information
Technology
companies in India. It
has International
presence, having 63
offices and
development centres
around the World
employing more than
122,000 persons.
HISTORY
&
SPECTACULAR GROWTH
OF
INFOSYS
Major milestones in their 30-year-old journey
1981
• Infosys is established by N. R. Narayana Murthy and six
engineers in Pune, India, with an initial capital of US$ 250
• Signs up its first client, Data Basics Corporation, in New
York
1983
• Relocates corporate headquarters to Bangalore
1987
• Opens first international office in Boston, US
1993
• Infosys got listed on BSE on June 14, 1993
1999
• Infosys was listed on NASDAQ
2000
• Opened offices in France and Hong Kong, a global development
center in Canada and UK and three development centers in the US
2001
• Offices opened in UAE and Argentina and a development centre in
Japan
2002
• Nandan M. Nilekani took over as CEO
2003
• Subsidiaries established in China and Australia.
2004
• Infosys Technologies became the first Indian listed software
company to have a net profit of Rs 1,000 crores or more.
2005
• Won the Global Most Admired Knowledge Enterprises (MAKE)
award.
2006
• N. R. Narayana Murthy retired from the services of the company
on turning 60.
2007
• Reported Q2 revenue of over USD 1 billion. Annual revenues
crossed USD 3 billion.
2008
• Revenues crossed USD 4.18 billion
2009
• Employee strength grew to over 1,00,000
2010
• Infosys voted as the Best Managed Company in India by Finance
Asia.
The Headquarters of Infosys located in Bengaluru
Glass building in
Pune campus
A building in Thrivandrum campus
Main block in Chennai campus
The Development Center in Mysore campus
VISION
“To be a globally respected
corporation that provides best
of-breed business solutions,
leveraging technology, delivered
by best- in-class people”
MISSION• “To achieve our objectives in an
environment of fairness, honesty and
courtesy towards our clients, employee’s
vendors and society at large”.
• Its business activities are anchored in three
pillars of corporate behavior, Viz., Business
Ethics, Corporate Governance
and Corporate Social Responsibility.
MESSAGE
o “Powered by Intellect”
o “Driven by values”
o “Combination of world class quality
and talent, guided by ethical
values.”
Infosys standards
Best campus
Best working environment
Best employer
Most transparent dealings
Highest quality standards
Powered by Intellect
• Leveraging GDM (Global Delivery Model)
• Help clients derive maximum strategic
advantage.
• Customer-centricity
• Meeting shareholder expectations
• Building a multicultural workforce
GDM
• In GDM, large scale software development projects are
divided into diff categories
• The tasks that were needed to be carried out at the
location of the client
• The tasks that were needed to be carried out closer to the
client
• The tasks that could be done in remote locations where
process driven technology center with highly skilled
manpower were easily available.
OBJECTIVES OF GDM
• To ensure the distribution of application
and business process lifecycle activities
and resources, while ensuring their
integration.
Driven by Values
• Customer delight
• Leadership by example (set stds)
• Integrity and transparency (ethical,sincere
and open)
• Fairness (objective and transaction
oriented)
• Pursuit of excellence
What makes Infosys special?
• Highest performance standard
• Long term shareholder value
• Functioning rooted in strong ethical values
• The 3 pillars - Corporate Social
Responsibility, Corporate Governance and
Business Ethics
VALUE SYSTEM AT INFOSYS TECHNOLOGIES
Integrity
&
transparency
Corporate Governance
A system of corporate governance is a
system of checks and balances between the
board, management and investors to
produce an efficiently functioning
corporation, ideally geared to produce long-
term value.
CORPORATE GOVERNANCE PHILOSOPHY
The philosophy of corporate governance of Infosys is based on the following principles:
1.To satisfy the spirit of the law.2. To have transparent and high degree of disclosure levels.3. To have distinction between personal conveniences and
corporate resources.4. To have truthful external communication.5. To comply with laws of all countries in which the company
operates.6. It have simple and transparent corporate structure driven
solely by business needs.7. In Infosys management is considered as the trustee of the
shareholder’s capital and not the owner.
UNIQUE PRACTICES OF INFOSYS
• Infosys has an active, well-informed and independent
board, which is necessary to ensure high standards of
corporate governance in any organization.
• Infosys Technologies believe that the Board of Directors is
at the core of corporate governance practice and oversees
how management serves and protects the long term
interest of all stakeholders.
• In Infosys the majority of the, 8 out of 15 are independent
directors.
• Infosys is committed to long-term shareholder value.
• Infosys has audit, compensation, investor grievances,
nominations, and risk management committees which
comprises only independent directors.
• Infosys furnishes in the annual reports about its compliance
with the corporate governance guidelines of six countries
in their national languages.
• The company comply with Euro shareholders corporate
governance guidelines, 2000.
• The recommendations of The Conference Board
Commission on public trust and private enterprises in the
US.
• The company also adheres to the UN global compact
programme.
CSR INITIATIVES OF INFOSYS
• At Infosys, the distribution of wealth is considered as important
as its legal and ethical creation. A strong sense of social
responsibility is therefore an integral part of its value system.
• Infosys Foundation established in 1996, supports programs and
organizations devoted to the cause of the destitute, the rural
poor, the mentally challenged, and the economically
disadvantaged sections of the society.
• Community service through its Computers@Classrooms
initiative launched in January1999.
• Infosys donated 2,567 computers to various
institutions across India.
ENVIRONMENT
• Infosys is engaging with global thought leaders and
decision-makers in debate and actionable programs to
identify and drive the implementation of sustainable ways
to manage the consumption of energy and resources. The
efforts begin right at home, through project Ozone.
• Social commitment in education: Infosys' Education &
Research group has the pride of anchoring the Infosys
Extension Program (IEP), which consists of the Infosys
Fellowship Program, Rural Reach program, Catch Them
Young and Train the Trainer.
• Sustainability Report : Infosys has published
its first Sustainability Report, 2007-2008. In
accordance with the Global Reporting Initiative
(GRI) framework, the report encapsulates the
company's-
• economic performance,
• innovation in offerings,
• people engagement, and corporate social
responsibility initiatives,
• The report has been awarded an A+ rating by the
GRI.
CORPORATE GOVERNANCE ACHIEVEMENTS
• In 2000, the company was conferred the National Award for
Excellence in Corporate Governance by the Government of
India.
• The Business World — IMRB Survey ranked Infosys number
one among the most respected companies in India, in 2001.
• It was voted as India’s best managed company for 6 years
in a row, between 1996 and 2001 by the Asia Money Poll.
• In the year 2000, in the survey of Far Eastern Economic
Review,
• Infosys was selected as one of Asia’s leading corporations
and was ranked first as “ The Company that Others Try to
Emulate”
• The company was voted “India’s Most
Admired Company” in Economic Times in 2000.
• In 2003, Infosys Technologies co-founder and chairman,
Mr. N. R. Narayana Murthy, won the Ernst & Young World
Entrepreneur of the Year award for his company’s
“outstanding financial performance and global impact in a
dynamic and volatile industry”.
• Infosys Technologies has won the prestigious “Global Most-
Admired Knowledge Enterprises (MAKE)” Award, for 2004.
• Infosys Technologies made a winning sweep in the Business
World “Most Respected Companies’ Award” 2004.
• The latest Business Today—AT Kearney study conducted in
March 2005placed
• Infosys Technologies as “India’s Best Managed Company”.
• CRISIL assigned the company the “CRISIL GVC Level 1”
rating, indicates the capability to create wealth for all
stakeholders while adopting sound corporate governance
practices.
• ICRA assigned “CGR 1” rating to the company for their
corporate governance practices.
CHALLENGES
• Huge decline in IT industry - Global economic slowdown
• US Govt. against Outsourcing
• Shrinking margins due to rising wage inflation - offshoring
• Foreign Exchange fluctuations
• Competition from giants -Accenture, IBM…
Strategies Used by Infosys…
• Diversify the revenue
• Employee oriented
• Using Modern technology
• Cost reduction
THE PHANEESH-MURTHY CASE!
• The Phaneesh Murthy Case In Dec. 2001,
former Infosys employee Reka Maximovitch, a
Bulgarian American national filed a complaint
against• Mr. Phaneesh Murthy (head of U.S. Operations
and member of BOD) alleging verbal sexual
harassment, unwanted sexual advancements
and unlawful termination of employment.
• Infosys started an internal settlement and after
initial reluctance Phaneesh submitted himself for
all the conditions that company had set.
• Infosys announced amicable dispute settlement
on 11th May 2003 and Reka was paid $3 million
as compensation.
• The company had paid $570,000 to Phaneesh Murthy as
part of the final settlement of his dues when he resigned in
July 2003 as head of Infosys' worldwide sales and
marketing and from the company's board of directors.
• After this episode, Infosys put in place principles of work
ethic sand a whistle blower policy.
• Infosys also started sexual harassment cell “call ASHI” (Anti
Sexual Harassment Initiative), to provide an environment
free of harassment
• After this case there has been no allegations of any kind on
the company.
All about sacked iGate CEO Murthy
May 22, 2013: The twice-born, middle-class Brahmin
boy from Malleswaram, Bangalore has now twice fallen
for the same vice: sexual misconduct with women at
the workplace. By his sheer star-wattage and brilliance,
he managed to resurrect his career after he was fired
by Infosys in 2002. However, after the current
sex scandal, it's hard to see a second comeback for
Phaneesh Murthy.
Concluding Observations
• Sound corporate structure and policy does not
guarantee avoidance of scandals like Phaneesh
Murthy’s case.
• It’s the managers ethical standards which decide
the level of integrity and value system within an
organization.
• Mr. Narayana Murthy : “For me corporate
governance is a mindset, a question of value
systems. It is a way of saying that I put public
good ahead of private good; of not using the
corporation's resources for personal benefit. As a
society becomes more and more evolved, what
appears in the realm of ethics automatically
enters the realm of the legal framework.”
THANK YOU