Information Technology Adoption in Multidisciplinary and Multiorganizational Environments
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Transcript of Information Technology Adoption in Multidisciplinary and Multiorganizational Environments
Information Technology Adoption in Multidisciplinary and Multiorganizational Environments
NRDM Workshop - Data Governance
Gabriel AsatoGeological and Mining Survey of ArgentinaCommision for the Management and Application of GeoInformationMember of Open Geospatial Consortium Speaker BureauMember of NRDM Advisor Board
Introduction
The Beginning of a Good Idea
I have a good idea!!
The developed product will be really nice!!!
I think the product/app/system will help the development of my organization
Gabriel Asato -NRDM 2013
But what use to be happen...
New ideas or advanced technologies are not easily accepted by people either organizations.
Why?
Real life tell us:
● The process of technology adoption is not an easy process despite of the promising future.
Gabriel Asato -NRDM 2013
The Millon Dolar Question
We have technology, know-how and we know the benefits of the development of this new kind of technology
But..
How we can develop an integrated and operational product/app/system?
Why the organization/people is not accepting my new idea?
What this Presentation Will Explain?
Some issues about new technology adoption process
(by my experiences and conclusions developing Geoinformation Systems for National Organizations in
Argentina)
Gabriel Asato -NRDM 2013
A Short Story About a GeoIT Scientist and His Developments
Geologist 1990Remote Sensing Specialist 1992
(RS and GIS for Mining Exploration)GIS Developer 1993
(Development of Geological Digital Map)….
Gabriel Asato -NRDM 2013
How the National Digital Map Project was Made
● Business Model● Development of Standards and
Methodologies● Information Architecture● Applications● Test Application/Demo● Product
Gabriel Asato -NRDM 2013
Big Problem: Technology Acceptance and Adoption
● The infrastructure aim of the Geological Digital Map was to create a corporate system that will support production and information requirements of the organization.
● But the concept of corporate system was never understood (accepted) despite of the proven benefits of the Digital Geological Map Production System.
Gabriel Asato -NRDM 2013
Unsuccess-Consequences
● The System is not well integrated with the organization work flow
● The System and their products cannot be replicated by others (then enhanced)
● There are no other developments created based on the previous experience.
● People didn’t learn something new● New errors == old errors (re-invention of the
wheel)
Gabriel Asato -NRDM 2013
Solutions?
● Training?
● Marketing?
● Proof of concepts?
● Operative pilots?
Gabriel Asato -NRDM 2013
Success?
In consequence I was:Accepted by the international GIT
communityRecognized by argentinean
universities and organizations as a main GIS trainer
But...
The main aim was not reached
The organization still not have a corporative system
Lessons Learnt
Good Systems Designs Will not Guarantee Project Success
It was learnt that human factor is important in the process of technology adoption and acceptance.
The Technological Project must be accepted by people!!!!
Gabriel Asato -NRDM 2013
My Personal History 2Coordinating Multidisciplinary
and Multiorganizational ProjectsLessons Learnt
Coordinating Groups
CGI-IUGS (Interoperability for Geosciences)
RedOT (Inf. Sys. Group for Land Management)
Argentina Data Providers for Natural Hazards and Risk Management (Interoperability Group)
GT.SIG (GeoInformation for eGov)Gabriel Asato -NRDM 2013
Issues About Group and Technology Acceptance Management
● Business Model● Organizations and Know-How Management● System/Applications Development Stages in a
Organization● Professional Impedance Mismatch● Working Group Coordination● Dynamics of a Working Group● Technology Acceptance Model● Organization/Head Support (top-bottom model)● External and Potential Partners
Gabriel Asato -NRDM 2013
Business Model
● About the business objectives of your organization● About the information constraints ● Quality criteria (data, products,etc)● Available Infrastructure
○ Physical○ Human resources○ Know how
● Relationships, expected benefits, etc.
The definition of business model is essential to define the context, objectives and constraints of our information
system
Gabriel Asato -NRDM 2013
North
Business Model is the North for Information Projects in your Organization!!!
Gabriel Asato -NRDM 2013
Contextual Analysis:Organization Tradition and Working Style.
Integration of New Developments
New developments must be linked to existing practices and rules. It is well known that starting a project from zero forgetting previous experiences will have a lot of difficulties to be integrated to the daily operations in the organization.
Staff know the why of the ways and methodologies. Any improvement or reform should be formulated on previous structures.
Development Stages
● Laboratory● Unit● Departament● Organization● Public
Increase cost developmentDecrease user interface complexity
Gabriel Asato -NRDM 2013
Human Factor
The most complex variable
The Multidisciplinary Working Group
Professional Impedance Mismatch○ Different Practices○ Different Cultures○ Different Technical Language
People need to know how to speak each other!!A meeting and working methodology is needed
Gabriel Asato -NRDM 2013
Working with Partners
● People hate feel ignorant● People join to a new project by personal interests (they
need to understand that participation will gave any kind of profit)
● People need to be part of the project (appropriation).● Appropriation promote group creativity● Project leader will probably knows the how-to’s but
sometimes is much better look ignorant.(one eye man in the kingdom of blind people is a mad!!!)
Gabriel Asato -NRDM 2013
Working Group Partners● Innovators● Early Adopters● Majority● Neg. Opposition
○ Lagard○ Old-King○ Neo-Luddite
Gabriel Asato -NRDM 2013
Head SupportTop-Bottom Model
Successful adoption is highly dependent on the degree, stability and wisdom of the administrative sponsorship.
There are no successful adoption without CEO's compromises
Gabriel Asato -NRDM 2013
Technology Acceptance Model
TAMUsefulEasy to use
Gabriel Asato -NRDM 2013
Working With External Partners
● Stakeholders
● Society/Public
Gabriel Asato -NRDM 2013
Final Remarks
● It is well known that new and complex technologies adoption process use to be a difficult process
● It demand important investments in research and development and sometimes the product (result) will be not accepted by users despite the promise of potential benefits
Gabriel Asato -NRDM 2013
Final Remarks
Technology adoption by an organization consists on studying the processes and objectives of the organization, and is part of a long negotiation with members of staff and users in order to create an operational and useful product/application/system
Gabriel Asato -NRDM 2013
Adoption means: Change Management
Muito Obrigado!!!Muchas Gracias!!!
Thank You Very Much!!!