Information Services 5 Year Goals & Objectives February 2010 July 2010Feb2010-Jul2010).pdf · IS...

IS Accomplishment Report: February 2010 – July 2010

Information Services

5 Year Goals & Objectives February 2010 – July 2010

MISSION

We are a strategic asset for UMKC’s missions of: Teaching and Learning, Research, Service, and Economic Development.

2014 GOALS

Infrastructure that delivers seamless, secure, reliable, anytime and anyplace user access. User technologies and support that enhance and facilitate Teaching and Learning, Research,

Service, and Economic Development. Effective and efficient management of resources. Accurate, understandable, and accessible communication, documentation and resource

use. Continuous improvement in services, facilities, and professional development.

The processes for achieving each of the above goals are listed on the following two pages.

2010 IS PROJECT LIST & POINT PERSON

ILE Classroom Lifecycle Upgrades – Guggenmos/Classroom Technology Services IP Video Distribution – Guggenmos/Classroom Technology Services Infrastructure improvement (building cabling) – Johnston/Telecomm & Networking VOIP rollout – Johnston/Telecomm & Networking E-learning Initiative – Goodenow/Information Access Expansion of wireless coverage – Johnston/Telecomm & Networking Disaster Recovery – Schonemann/Networking Server Virtualization – Schonemann/Networking

Details on each of the above projects can be found in the individual sections for the responsible department.


Educational Technology Services

Goals and Objectives Update February 2010 – July 2010

ILE Hybrid Classroom Integration – Completed

The ILE Hybrid project consisted of upgrading 62 classrooms with ILE equipment. The project started in early February, 2009 and ran through July, 2010. This project increased the number of ILE classrooms from 67 to 129 in just over 17 months and was completed 5 months ahead of schedule. This goal is being removed from the accomplishments report.

Restructure CTS to adequately support the ILE Classroom systems and campus AV projects independently – Completed

We have supplemented our team with additional staff which has positioned us to provide adequate support for both ILE classrooms and campus AV projects going forward. This goal is being removed from the accomplishments report.

IS PROJECT - ILE Classroom Lifecycle Upgrades – New Goal

Lifecycle upgrades are scheduled to occur in over 50 ILE Classrooms during the next 18 months. The upgrades focus on replacing worn lecterns, old user interfaces, DVD/VCR units, and enhancing the overall audio quality.

14% 31% 48% 66% 83% 100%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Pe

rcen

t co

mp

lete

ILE Maintenance Upgrades Proposed Implementation Timeline

Q3 2010 Q4 2010 Q1 2011 Q2 2011 Q3 2011 Q4 2011


Critical Issues Project completion is dependent on classroom availability for upgrades. Most classrooms

are occupied from 7am to 10pm daily. Allotting time in rooms for upgrades will be difficult. Some overtime may be required. There is potential for schedule creep if we run into space availability issues.

IS Goals Supported User technologies and support that enhance and facilitate research, service, teaching and

learning and economic development. Effectively and efficiently manage resources.

IS PROJECT - IP Video Distribution System – New Goal

We are in the early phases of concept design for an IP Video Distribution System for the UMKC campus. The purpose of this project is to equip UMKC with a video-over-IP digital media system. This system will improve the University’s ability to communicate through signage displays, televisions, and desktop computers.

Systems currently on the market provide: Desktop Video Enterprise TV delivery Video-on-Demand (VoD) library access Pre-scheduled programming Integration with existing UMKC user-access Emergency notifications (signage) Blackboard integration for content delivery Live-streaming events intra-campus Group instruction Dormitory TV service Campus TV station delivery Digital signage content distribution The initial plan is to have the design completed and ready for consideration by the end of Q1, 2011 to be included in FY 2012’s budget. Critical Issues Currently, there are a limited number of mature IPTV product lines available. We anticipate

a substantial increase in available product lines in the next 12 to 18 months. Impact on network bandwidth will need to be researched if all video transport will be done

via the IP infrastructure.

IS Goals Supported User technologies and support that enhance and facilitate research, service, teaching and

learning and economic development. Effectively and efficiently manage resources.


Increase professional development opportunities for staff

Professional Development goals have been identified after staff input and included in each staff member’s performance evaluations. These goals are reviewed bi-annually. Training materials have been purchased to allow for more in-house training to reduce budget expenses. We have identified several possible training seminars and campus-offered training events for staff this year. We continue to search for appropriate training opportunities and schedule them when possible.

Critical Issues: Making time for our staff to work on their professional development skills has to receive a

higher priority to continue the departments’ capabilities to complete custom AV projects. Allowing staff to attend training during working hours impacts our level of service and will

need to be accounted for in scheduling tasks and expected completion dates on projects.

IS Goals Supported: Effectively and efficiently manage resources. Continuous improvement in facilities, service and professional development.

Increase awareness and feedback surrounding the ILE Classroom systems

During this review period we conducted several one-on-one ILE user training sessions with faculty. We continue to work with the Registrar’s office to assist in marketing ILE user training to faculty at the start of classes. During the next review period, we plan to partner with ITS to provide ILE user training in conjunction with their Instructional Technology classes. We have updated information about ILE classrooms on our website and will continue to maintain its accuracy. Lastly, we are working on revising our ILE survey to cover new systems installed and plan to send it out once a year during the fall semester.

IS Goals Supported Provide user technologies and support that enhance and facilitate research, service,

teaching and learning and economic development. Effectively and efficiently manage resources. Communication, documentation and resources use that is accurate, understandable and

accessible Continuous improvement in facilities, service and professional development.


Provide advanced technical expertise and services to UMKC academic units, and UMKC departments

We have worked with several academic units and departments to design, install, and in most cases, provide ongoing support for large number of complex AV systems during this review period.

Completed Projects

ILE Hybrid Project – IS project to upgrade 62 classrooms with ILE systems Lifecycle cost - $444,600

Law School Room 028 – AV rich multi-purpose courtroom/classroom Lifecycle cost - $76,738.57

Law School AV Distribution – System to link rooms 02 – 05 for AV distribution and recording Lifecycle cost - $4,148.80

Miller Nichols Library Room 121 – ILE Classroom Conversion/Upgrade Lifecycle cost - $23,235.19

700MHz Microphone Replacements to comply with updated FCC regulations – 10 locations Lifecycle cost - $4,500.00

Johnson Hall Lounge Kiosks – Added four student computer kiosks Lifecycle cost - $10,030.78

Partnered with Central Systems to upgrade Lenel Security server and clients to latest software and renew support contracts

Worked with Lenel to repair parking script for Parking Control Coordinated numerous campus security hardware installations Partnered with Support Services to upgrade and transition 5 SCE computer labs to IS

management

Current Projects – Implementation Phase – ($1,277,475.80) Katz Hall Renovation – 3 Full ILE, 1 ILE Hybrid, and 2 Custom AV Systems

Lifecycle cost - $147,891.22

New Student Union – 13 ILE AV meeting room systems, 17 digital signage locations, and a building wide video/cable distribution system

Est. Lifecycle cost - $458,000.00

Bloch 12/13 Renovation – Upgrade of Full ILE System to dual projector Est. Lifecycle - $32,324.05

Durwood Conference Room – Custom AV system Lifecycle cost - $5,258.29

ILE Maintenance 2010 Project – IS project to upgrade 58 ILE classrooms Lifecycle cost – $304,346.50

ITS Location-Remote Equipment – Procurement Lifecycle cost -$157,546.06

Miller Nichols Library 1st & 2nd Floor Renovations – 1 ILE Hybrid AV system, 1 dual partial AV system, digital signage relocation, and 5 group study areas


FACET ILE Relocation and 1 Partial AV System Lifecycle cost - $3,214.00

PAC Green Room LCD – Replacement Lifecycle cost - $2,215.44


PAC/Grant Digital Signage – Added 4 Scala signage displays Lifecycle cost -$27,103.57

Toy & Miniature Museum – Upgrade GUI and configuration of existing theater system Lifecycle cost - $1,304.00

Current Projects – Design/Planning Phase – ($704,556.29) Flarsheim Hall 310 – distance education classroom


Grant Hall 227 – Full ILE classroom/recital hall Est. Lifecycle cost - $37,773.10

Campus IPTV System – UMKC cable-digital signage distribution system Est. Lifecycle cost- $TBD

Miller Nichols Library 114 & 303 – 1 Full AV system, 1 Partial AV system Est. Lifecycle cost - $22,466.44

4301 Distance Education Upgrade Est. Lifecycle cost - $239,000

Scala Digital Signage – Installed new centrally managed Scala digital signage infrastructure for campus use. Currently working to move existing Scala users to new system.

Collaborating with the School of Dentistry to design and program new classroom AV systems.

IS Goals Supported: User technologies and support that enhance and facilitate research, service, teaching and

learning and economic development. Effectively and efficiently manage resources


Other Notable Accomplishments:

During summer 2010, the average Full ILE classroom utilization was roughly 15% higher than that of Non-ILE classrooms. Hybrid ILE Classrooms utilization was roughly 6% higher than that of the Non-ILE classrooms.

During summer 2010, 91% of all Support tickets assigned to Classroom Technology Services were

resolved within a 24 hour period. Of this 91%, 46% were resolved within 1 hour.

Completed $563,252.54 of AV projects during this review period. Increased the number of ILE classrooms from 122 – 129 Added four ILE equipped non-classroom spaces Added four part-time AV Technicians to the team. Converted maintenance/functionality testing of ILE systems to be covered by part-time staff,

resulting in fewer user trouble tickets. Completed ILE Classroom system maintenance during break. Represented IS on the Miller Nichols Library Expansion Committee. Represented IS on the Campus Security Assessment Committee. Represented IS on the Student Success Center Concept Committee. Completed the UM Collaboration Calculator to aid in system wide IT collaboration.

44% 35% 29%

0%

20%

40%

60%

80%

100%

Full ILE Classrooms Hybrid ILE Classrooms Non-ILE Classrooms

Classroom Hour Utilization

Unused

Used

46%

45%

9%

Ticket Resolution Time

1 Hour

2 - 24 Hours

> 24 Hours


IS Security


Notable Accomplishments within Information Services Security:

Implemented campus network edge security upgrades. These upgrades primarily prepare us for upgrade to 10-gigabit inter-campus connections. They also provide better Internet bandwidth prioritization. (to ensure video conferencing data has more priority over internet gaming traffic, etc.) Some of the technology updates will also assist with detecting viruses in-transit on the network.

Implemented initial phases of inter-campus security event correlation. This technology will help with detection of attacks that span campuses, and also improve tools for detecting attacks within each campus.

Helped in design and setup of model robotic pharmacy in the School of Pharmacy. Rebuilt the Forefront/MOM server cluster. Converted ESX hosts to version 4. Retired old blade servers and rack.


A refreshed SCE Lab

Support Services


Support Services’ number one goal is to provide the campus community with prompt, courteous services and resolve technology questions and problems in a timely manner. As a technology department that works directly with customers throughout each day, we understand the importance of customer satisfaction and responsive communication. We continually work on process improvements and technical documentation to better serve the campus. Customer satisfaction reports and service metrics for this past 6-month period can be found under the IS Call Center section of this report. Other notable goals and accomplishments for Support Services this reporting period include the launch of Remote Labs; completing an agreement for technology support with the School of Computing and Engineering (SCE) and working to improve their student labs; the opening of a new student computing lab in the Student Union; and the significant progress made on two separate email migration projects. A brief update on each of these key initiatives and other important projects are listed below.

Support Services – Key Projects

After several months of piloting Remote Labs with two academic units and implementing several improvements, final preparations were made to launch the new service for the start of the fall semester 2010. Remote Labs provides students, faculty and staff with 24x7x365 access to key software applications and systems from any location on or off campus via an Internet connection. Improvements to Remote Labs included a new server and system upgrades that featured failover clustering. Over 50-plus software applications were added. A pilot project with Adobe was negotiated allowing the addition of even more new software titles. Some labs have been customized to address the specific needs of the School of Computing and Engineering, who helped pilot this project. Performance monitoring and detailed reporting were also developed to ensure the system remained accessible.

Information Services signed a memorandum of understanding (MOU) with the School of Computing and Engineering to provide technical support for faculty, staff and students. The MOU also included support for six heavily utilized departmental student computing labs and classrooms that provide access to 100+ specialized applications. The MOU provided an opportunity to review all software licensing so that it could be updated. Numerous improvements were made to the physical labs, including new computers along with new security and network cabling. Labs were emptied and floors were completely stripped, cleaned and waxed.


MediaScape system in the Student Union Lab

To better monitor an expanding infrastructure of servers, systems and other network devices, a UMKC customized monitoring and notification system was developed during the past six months. This application allows Information Services to more proactively manage these systems in order to prevent or reduce system outages.

Much progress was made on two complex and challenging email migration projects during the past six months. The u-wide student email migration project to Outlook Live was successfully completed during the spring of 2010. During the same time, planning began for the faculty and staff email migration. Students were moved to a more feature-rich Microsoft-hosted system over a 6-month period, while faculty and staff accounts were migrated to a newer Exchange system at MU. Work on the latter project has continued into the fall months with UM colleagues, as the last phases of the project are completed. One of the largest challenges with both of these projects was assisting users with a wide variety of mobile devices so that they continue to receive email messages.

Numerous planning meetings for a new student computing lab in the Student Center took place this past review period. Nineteen new computers with two high-capacity HP printers were ordered and installed for the start of the fall semester. Also available within the lab is a small, multi-media room designed specifically for students collaborating on assignments. Laptops can very easily be connected and displayed on large monitors so students can work on team projects.

Desktop Support staff completed the first phase of a print queue migration project to a virtual 64-bit print server. All departments currently serviced by Support Services staff have been migrated to the new server. Additional print queue migrations are being planned.

As university budgets continue to be squeezed with the current financial crisis, Information Services is working to explore new opportunities and alternative approaches to reduce costs, but still maintain or enhance technology services for the campus. A few areas where we have successfully collaborated with other campuses to provide technology services are listed below:

Collaborated with MU to host Bomgar services for remote customer support for use by multiple helpdesks

Developed a UMKC LiveMail Management Tool for use across all UM campuses Partnered with MU to develop an MOU to provide technical support for Mizzou’s Blue

Springs facility


UMKC IS Call Center

The Call Center responded to 16,091 support requests, resolving 13,099 tickets and escalating 2,992 tickets. The Call Center’s first-call resolution rate was 81%.

Time Period Total Number of Call

Center Support Requests

Q3 & Q4 2007 11120

Q1 & Q2 2008 10644

Q3 & Q4 2008 13673

Q1 & Q2 2009 12810

Q3 & Q4 2009 16564

Q1 & Q2 2010 16091

The last few years have seen a steady increase in support requests, primarily due to the new online problem report tool. This tool allows users to submit requests 24 x 7 x 365.

Time Period Total Number of Web

Submission Requests

Q1 & Q2 2008 33

Q3 & Q4 2008 783

Q1 & Q2 2009 677

Q3 & Q4 2009 920

Q1 & Q2 2010 671

Over the last five years, the support volume in Support Services has steadily increased. Comparing the periods of February – July 2009, and February – July 2010, we have seen a 16% increase in support requests this year as compared to last. The support request volume represents an average of 395 additional requests per month over this same time period last year:


2006 2007 2008 2009 2010

January 3084 2447 2670 2800 3660

February 1886 1595 1712 2118 3330

March 1710 1609 1763 2145 2812

April 1670 1923 1960 2402 2724

May 1761 2300 1880 2264 2362

June 2095 2044 2382 2634 2691

July 1860 2125 2540 2796 2807

August 3802 3673 4010 3654 3977

September 2015 1632 2414 2586 2904

October 1741 1703 2183 2115

November 1306 1667 1658 2771

December 1257 1364 1806 2386

This increase can be attributed to many factors, the most relevant at this time being:

Student e-mail conversion from Exchange to Outlook Live, which went into full effect Spring 2010

PeopleTools 8.5 upgrade Other factors, including larger on-line interactivity demand (Pathway, on-line applications,

MyHR, etc.), increased use of Blackboard and other classroom technology tools and a continued increase in campus awareness of the Call Center as the IS contact point.

Customer satisfaction continues to remain high. The following chart represents customer satisfaction data collected from surveys closed by IS Support Services for the period of February 1st, 2010, through July 31st, 2010.


Other Call Center Projects:

Added new content to the UMKC RightAnswers Knowledgebase detailing Exchange 2007 migration, Outlook Live, other changes in technology and UM/UMKC procedures and processes

Worked closely with UM and Registrar’s office to deploy PeopleTools 8.5 upgrade Participated in numerous New Student Orientations in conjunction with the Admissions Office Participated in the Faculty New Orientation this past summer Continued to work with Admissions, Registration and Records and Financial Aid to review and

modify student SSO and e-mail account creation and notification procedures Continued to maintain and support Remedy Action Request System for tracking support requests

UMKC IS Desktop Support – Central Team

Responded to and resolved 2044 routine desktop support requests:

Affiliation Ticket Count Percent

Faculty 428 5.5%

GRA/WorkStudy 115 4.9%

Other 13 0.6%

Staff 1319 79.4%

Student 269 9.6%

Total 1208

Software deployment progress:

Office 2007 i. 99% for ISSS clients (compared to 84% on 1/31/2010)

ii. 86% for entire campus (compared to 76% on 1/31/2010) Windows 7

iii. 49% for ISSS clients (compared to 5% on 1/31/2010) iv. 35% for entire campus (compared to 7% on 1/31/2010)

Added support in Remote Labs to provide alternative branding as potential UMKC shared service for other UM campuses

Created over 180 application deployment packages (see Appendix for list)

Scheduled, imaged, configured and installed 93 new workstations as part of the 2010 Workstation Replacement Program

Mentored, assisted, built solutions for and provided backstop support to IT Liaisons on a daily basis

Worked on multiple levels to prepare for the then-pending MOU with the School of Computing & Engineering

Provided IT support for special events, including the UM Life Sciences Summit, the UM Curator’s Meeting and several New Student Orientations

Completed migration to Windows 7 on nearly 600 computers in the IS Labs and ILE classroom environments


Continued development and mastery of Operating System Deployment (OSD) methods to allow for the complete automation of large-scale operating system deployment and software installation

Integrated OSD deployment methods into PXE boot menu Imaging Service

Provided Visual Studio 2008 training to one staff member

Completed print queue migration phase of Printer Management project to virtual 64-bit print server for ISSS client departments

Started tracking faculty/staff/departmental print queues with PaperCutMF as part of the second phase of the Printer Management project

Revamped ISSS server storage infrastructure and backup scheme to use EqualLogic gear for production use, but administer and manage separate backups to ISSS PowerVault SAN

Setup new Apple Xserve to evaluate option for offering an Apple Mac OS X “terminal services” experience for remote users

Committed to consistent and timely patching cycle for Adobe Reader, Adobe Acrobat and Java in light of trends in malware infections

Created lifecycle management plan for ISSS server and related infrastructure

Spent countless hours troubleshooting and communicating with software makers about very buggy software, most notably, eInstruction CPS and Tegrity

Performed total cost analysis of VMware-based thin client lab model in comparison to current methods

Integrated Innovation Center into ISSS departmental support model

Upgraded 100+ ImageNow clients via antiquated, manual methods

Cleansed and/or rebuilt dozens of malware-infected computers that were tracked back to Adobe PDF exploits through Flash-enabled banner ads

Participated on UMKC Server Policy working group

Built and implemented test VSphere environment to evaluate VMware ESX and View 4.0 in conjunction with thin client devices as potential components in new VDI terminal solutions

Provided pre-deployment consultation services with departments on various IT projects:

Counseling, Health and Testing Center - Titanium Web Entry system KCUR – server procurement and virtualization topics Registration & Records – Student PeopleSoft kiosks hardware/software

Created or updated documentation for the following:

Apple iPad VPN instructions InfoPrint setup procedures ISSS Server documentation LAMBS FileMaker installation Wireless networking steps for multiple operating systems

Created, updated and managed OS images and OSD task sequences for the following: Special kiosk images for Student Health and Wellness, International Student Affairs,

Registrar’s Office and Human Resources Special lab images for BSBPA, Physics, Northland Campus and Athletics


UMKC Exchange E-mail on the iPad

Windows 7 for universal use (32-bit and 64-bit) Windows 7 for IS Labs

Provided workstation and network support for UMKC students living on campus

Updated Workstation Replacement Program ordering website

Assisted with the migration of data from personal shares (e.g., J: drive) to departmental file shares

Affiliation Ticket Count Percent

Faculty 361 43.2%

GRA/Work Study 56 6.7%

Other 6 0.7%

Staff 360 43.1%

Student 53 6.3%

Total 836

UMKC IS Desktop - Arts & Sciences / School of Education/ School of Computing & Engineering

Resolved 836 support requests during this period.

Windows 7 upgrades applied >50 office workstations – While all new PCs are loaded with Windows 7, we have also begun

proactively targeting remaining instances of Windows Vista. The result for the user is minimal change in OS functionality but with significant gains in system performance and reliability.

129 computers across 7 labs – This included all major A&S and SOE Windows-based lab classrooms

AUPD move to Katz Hall –This was a highly coordinated effort among the department, multiple IS divisions, and CFM. Move and reinstallation was completed in only three days, less time than originally expected.

Reviewed building blueprints with faculty, staff, and representatives from CTS and CFM to plan final arrangement of new lab space.

Moved and reinstalled AUPD office & lab computer equipment to new location in Katz Hall

27 Lab PCs, plus all printing equipment 11 Faculty/staff PCs

Apple iPad – With the emergence of this product last winter, faculty, especially, were anxious to explore its possible uses in education.

Image Development – Updated OS X disk images for Mac with Office 2011 and latest security patches.

Print Queue Migration - Remaining print queues in A&S moved from legacy print servers to kc-print2.

AUPD thank-you reception for members of IS and CFM


Laptop Support - Users receiving new or rebuilt laptops now receive documentation with quick instructions for obtaining technical support while traveling. This is particularly helpful for users traveling abroad, especially if they must seek emergency hardware support from a Dell or Apple repair center. The printed form contains vital information about the laptop in addition to contact information for UMKC Information Services.

Apple Support Website – New instructions added for configuring Entourage and Outlook for Mac for use with Exchange 2007 and for connecting to network file shares from off campus.

Software Evaluation Microsoft Office 2010 for Windows Microsoft Office 2011 for Mac – This is a major new release and includes a full Outlook

client, unavailable for the Mac the last 9 years. Early tests suggest this will significantly improve the Exchange e-mail and calendar experience for our Mac users.

Technician Certifications – One additional technician earned Dell hardware certification; two technicians renewed Apple hardware and OS certifications.

Computer Replacement – Deployed 64 computers purchased through the 2009-10 Workstation Replacement Program.

Document management – Collaborated with UM Procurement Services to review vendor candidates for document management standardization.

School of Computing & Engineering – Improvements made before start of Fall 2010 semester Relocated one technician to office space in Flarsheim Hall to establish a support presence in

SCE. Cleaned out unused office space in RHFH 458 and 459, freeing over 700 square feet of

usable work space. Prepared a multitude of old equipment for surplus to free up office and storage space,

including: i. 112 computers, 21 laser printers and 96 CRT monitors

Replaced over 20 CRT monitors still in use in the server room with energy-efficient LCD monitors.


Disassembled and cleaned all furniture and equipment in 6 computer lab classrooms to allow Campus Facilities to clean floors and install new carpet in under two weeks’ time. Thanks also to IS Net/Telecom for all cable replacements and data jack repairs.


Hardware Acquisition

During the period of February 1 – July 31, 2010, hardware purchases totaled $310,120.59. Of that total, 62% of orders were placed through eProcurement. That translates to $191,055.55. The remaining 38% of orders were placed using a UMKC Procard credit card. Procard purchases were $119,065.04 for the six-month period.

The Procard monthly average was almost $19,850. The eProcurement monthly average was nearly $31,850, making the monthly total average close to $51,700 a month.

Month Procard eProcurement 10-Feb $13,500.59 $ 30,923.78 10-Mar $19,010.89 $ 31,546.47 10-Apr $19,546.24 $ 38,295.56 10-May $27,608.72 $ 38,095.25 10-Jun $15,287.77 $ 16,634.55 10-Jul $24,110.83 $ 35,559.94

$119,065.04 $ 191,055.55 $310,120.59

$-

$50,000.00

$100,000.00

$150,000.00

$200,000.00

Procard ePro

$119,065.

04

$191,055.

55

Feb-July


There were 17 vendors that received orders during the period. As might be expected, Dell received the most orders, totaling over $172,500. Apple was a distant second—orders totaled about half that of Dell—at just over $92,600. One other vendor, GovConnection, had orders totaling more than $10,000. The six month GovConnection total was $31,754.70.

eProcurement vendors CDW-G and OfficeMax received orders for $8,265 and $1,203 respectively. No other vendor exceeded the $1,000 mark.

Vendor Procard ePro Totals

Amazon.com $ 896.61 ----- $ 896.61 Apple $ 49,906.28 $ 42,696.00 $ 92,602.28 Buydig.com $ 109.92 ----- $ 109.92 CDW-G ----- $ 8,265.06 $ 8,265.06 Crucial $ 299.93 ----- $ 299.93

Dell $ 52,342.38 $ 120,206.35 $ 172,548.73 DiSys ----- $ 197.15 $ 197.15 Genesis Str $ 24.72 ----- $ 24.72 Google $ 324.70 ----- $ 324.70 GovConn $ 13,266.83 $ 18,487.87 $ 31,754.70 Kahlon $ 247.40 ----- $ 247.40 Monoprice $ 85.72 ----- $ 85.72 Newegg $ 296.96 ----- $ 296.96 OfficeMax $ 1,203.12 $ 1,203.12 Pacific Battery $ 417.60 ----- $ 417.60 Secure-IT $ 809.99 ----- $ 809.99

UPS $ 36.00 ----- $ 36.00

$ 119,065.04 $ 191,055.55 $ 310,120.59

56% 30%

10%

3%

0%

1% 0%

Purchases by vendor Dell

Apple

GovConn

CDW-G


Other activities

Approved 117 eProcurement departmental orders

Followed up on the Workstation Replacement project, carried over from January 2010 tracked WRP orders, compiled a master list of WRP order numbers and service tag numbers

Participated in a "thin client" project obtained thin client quotes from HP, Dell and GovConnection

Attended a number of recurring and special meetings, and one training session quarterly Procurement meeting monthly IT liaisons meeting VPA (Volume Purchase Agreement) quarterly teleconference quarterly Dell/HP Standards teleconference

Worked with Dell account representative to obtain evaluation hardware for review and use

Worked with Dell account rep to keep our on-line ordering pages correct and up-to-date

Tracked lost orders, amending or cancelling orders at the customer's request

Returned bad or unwanted new hardware

Provided assistance to departments in identifying, pricing and replacing stolen equipment

Provided hardware inventories when requested by departments

Completed Dell transferable-of-ownership forms as required

Began discussions with Procurement regarding a printer standardization contract

Software Acquisition

Obtained approval to serve out EndNote (faculty/staff), SAS, SPSS, Ansys Fluent, FEKO, LabView, MD Adams, SolidWorks through Remote Labs

Provided user community with access to reduced pricing for personal copies of Microsoft Office 2010 through the Home Use Program

Worked with Bloch School of Business to make Microsoft Developer’s Network Academic Alliance free software suite available to their students

Upgraded adaptive software in student labs (Jaws and ZoomText)

Increased student counts used by PaperCut (print monitoring software)

Increased student counts used by KeyServer (software monitoring software)

Worked with system campuses to increase efficiency through shared services Worked with UM System staff to test Microsoft MAK key distribution software Participated in monthly system-wide conference calls to discuss Microsoft Premier Support

contract issues Worked with UM Procurement staff to establish best purchasing method for software buyer

– determined ProCard use where possible is most economical - adjusted ProCard limits upward

Represented IS on the Campus Sustainability Committee


Continued working with Dell representatives to persuade them to stop using non-recyclable #4 LDPE packaging material

Placed software orders for various departments on ProCard ($156,641.75)

Placed major software orders and renewals through eProcurement ($78,695.00) Tegrity (podcasting) - $64,795.00 Maple - $13,900.00

Renewed shared system contracts ($32,334.60) Apple Support - $4,796.00 AutoCAD - $5,000.00 RightAnswers - $3,708.00 SAS - $8,110.00 SPSS - $10,720.60

Placed hardware orders in support of hardware buyer ($59,083.30) Dell - $44,203.52 Apple - $3,714.00 Wyse - $7,027.12 Printers - $3,889.45 Miscellaneous hardware - $249.21

Renewed licenses for Apple Server Support, AutoCAD, EndNote, Ghost, KeyServer, Learning Objects, ListServ, Maple, Moodle, PaperCut, RedHat, Respondus, SAS, SPSS, Tegrity

Announced release of Maple 14

Improved relationship with Adobe – we now have a dedicated campus representative


Continued to work with Desktop team to expand software packages available through SCCM

IS Support Services Lab Management Office

Maintained operations in eight IS-managed open-access general use student computer labs, seven restricted access labs, and supplied one associated classroom. 10,333 people used these sites during this time:

Lab Name Individuals

Bloch 110 2,100

Health Sciences 1,185

Johnson Hall 431

Miller Nichols 2,954

Oak Place Labs 678

Royall Hall 5,450

School of Education 2,907

University Center 2,084

Worked with Student Affairs to coordinate the opening of the computing lab in the new Student

Union building.

Worked with the School of Computing and Engineering on transitioning management of five computer labs to the Lab Management Office.


Collaborated with various schools and departments to ensure student computing needs were met.

Scheduled 23 classes in the Royall Hall/Health Sciences Building computer labs.

Staffed MNL for extended hours for Spring Semester finals.

Staffed registration sessions during 8 new student orientations.

Received 48 applications for Student Assistant positions, interviewed 27 prospective new hires, and hired 26 new Student Assistants for IS-managed labs. Conducted 4 new-hire orientations.

Processed over 6,800 shifts and supervised over 19,000 Student Assistant man-hours. Completed reviews for 56 Student Assistants.

Supported student printing needs by keeping supplies on hand and printers ready for use. Over 340,000 print jobs were printed in IS-managed general student use computer labs, totaling nearly two million pages.


Appendix

List of 180+ application packages created by Desktop Support for deployment over the past 6 months

ACT AIM 2.1 - 2010.05.18 Adobe Acrobat 9.3.3 Professional -

2010.07.14 Adobe CS5 Master Collection -

2010.06.10 Adobe CS5 Production Premium -

2010.07.15 Adobe CS5 Web Premium - 2010.06.21 Adobe Font Folio 11 - 2010.07.20 Adobe InDesign CS5 - 2010.06.010 Adobe Photoshop CS5 - 2010.06.02 Adobe Reader 9.3.2 - 2010.04.23 CDBurnerXP 4.3.5.2256 - 2010.07.23 Cisco Agent Desktop 7.0(1) -

2010.06.09 Cisco Supervisor Desktop 7.0(1) -

2010.06.09 CPS 6.55.0762 - 2010.06.01 ICF Adobe Web Players - 2010.06.11 ICF AIM 7.2.6.1 - 2010.04.27 ICF DragonTag - 2010.03.29 ICF Ebrary - 2010.07.30 ICF FileZilla 3.3.3 - 2010.07.23 ICF Gleim CPA 2010 - 2010.03.17 ICF Inspiration 9 - 2010.05.21 ICF Jaws 11 - 2010.2.16 ICF MatLab Toolbox - 2008.01.16 ICF Paint.NET 3.5.5 - 2010.04.26 ICF Peachtree 2010 -

2010.04.12.SOURCE ICF PowerDVD DX 8.3.1.6107 -

2010.04.26 ICF ProSeries 2009 - 2010.02.05 ICF PuTTY 0.60 - 2010.04.28 ICF Quicktime 7.6.6 - 2010.04.26 ICF Yahoo! Messenger 10.0.0.1258 -

2010.04.27 ICF ZoomText 9.18.7 - 2010.03.30 iTunes 9.1 - 2010.04.01 Java 1.6u20 - 2010.04.16 MatLab 2010a - 2010.03.17 Microsoft .NET Framework 4.0 -

2010.07.23 Microsoft Communicator 2007 -

2010.03.25 Microsoft MapPoint - 2010.07.21 Microsoft Office 2010 - 2010.04.28 Microsoft Project 2010 Standard -

2010.07.12

Microsoft Visio 2010 Prof 32 - 2010.07.16 Microsoft Visual C++ 2008 SP1 Redistributable

Package - 2010.06.16 Microsoft Visual Studio 2008 SP1 - 2010.06.14 Microsoft Visual Studio 2010 - 2010.05.20 Microsoft Visual Studio 2010 Express -

2010.07.23 MiniTab 15 - 20010.05.06 Mozilla Firefox 3.6.3 - 2010.04.26 Mozilla Firefox 3.6.7 - 2010.07.21 Notepad++ 5.7 - 2010.07.23 Oracle 10 2 4 Win7 32bit - 2010.02.08 SCE - Abaqus - 2008.08.19 SCE - Alice 2.2 - 2010.03.19 SCE - Ansoft Ensemble SV 2.0.57.0 - 2010.04.28 SCE - AutoCAD 2010 - 2010.04.30 SCE - AutoScreenRecorder 3.1.115 - 2010.06.15 SCE - BlueJ 3.0.1 - 2010.07.23 SCE - ConTEXTv0_986 - 2010.03.19 SCE - CSIM 19 - 2010.06.14 SCE - CUDA Toolkit 3.0 - 2010.04.28 SCE - Cygwin 1.7.5 2010.04.28 SCE - Eclipse 3.5.2 - 2010.03.22 SCE - Erlang OTP R13B04 - 2010.03.22 SCE - Exceed7.1 - 2010.05.05 SCE - FEKO - 2010.04.28 SCE - GIMP 2.6.10 - 2010.07.23 SCE - Glut-3.7.6 - 2010.03.22 SCE - Graphviz - 2010.05.03 SCE - GSview 4.9 - 2010.03.19 SCE - HEC - 2010.03.23 SCE - HTMLkit Build292 - 2010.03.19 SCE - Java3D 1.5.2 - 2010.05.25 SCE - JCreator 4.5 - 2010.05.05 SCE - JDK 6u20 - 2010.05.25 SCE - Jena 2.6.3 - 2010.06.03 SCE - Jess 7.1p2 - 2010.05.05 SCE - MatLAB R2009b - 2010.03.23 SCE - MD Adams 2010 - 2010.06.17 SCE - Microsoft Robotics Developer Studio 2008

R2 Express Edition - 2010.03.23 SCE - Microsoft XNA Game Studio 3.1 -

2010.03.23 SCE - MicroStation - 2010.05.05 SCE - MiKTeX 2.8 - 2010.03.19 SCE - MRDS 2008 R3 - 2010.06.01 SCE - Nonlin 2.5 - 2010.03.23 SCE - NUnit 2.5.5 - 2010.06.15 SCE - OPNET 16 - 2010.03.19


SCE - OWL-S Editor - 2010.03.23 SCE - Petite Chez Scheme - 2010.03.23 SCE - Protege 3.4.4 - 2010.05.06 SCE - PSpice 9.1 - 2010.03.19 SCE - Python 3.1.2 - 2010.06.08 SCE - Risa3D 4.5 - 2010.05.05 SCE - SolidWorks 2010 - 2010.07.28

SCE - SWMM 5.0.0.18 - 2010.06.11 SCE - TortoiseSVN 1.6.7 - 2010.03.23 SCE - TSIS 6.1 - 2010.05.17 SCE - VisualAnalysis 7.0 - 2010.06.03 SCE - VLFeat 9.7 (MatLab) - 2010.05.18 SCE - Weka 3.6.2 - 2010.03.23 SCE - Wireshark 1.2.8 - 2010.05.14

SCE - Xming 6.9.0.31 - 2010.03.22 SecondLife 2.0.1.203797 - 2010.04.29 SOE - Geogebra 3.2 - 2010.05.14 SOE - Google Chrome 4.1 - 2010.05.14 SOE - Google Earth 5.1 - 2010.05.14 SOE - InspireData 1 - 2010.05.20 SOE - Windows Moviemaker 2.6 - 2010.05.14 Tegrity 7.5.782 - 20010.07.16 VLC 1.1.0 - 2010.06.25

Evaluations for compatibility and performance were completed for the following products:

Apple iPad Dell FX100 and FX160 tiny desktops Foxit Reader HP 5545 thin client Macintosh OS X Terminal Server iRAPP Microsoft Office 2010 PaperCutMF web printing SkillSoft courseware VMware ESX VMware View 4.0 Wyse C10LE and C90LEW thin clients


Infrastructure Services (Networking, Telecommunications & Central Systems)


IS PROJECT - Expand Wireless Systems (Goals 1, 2, 5)

With 325 wireless access points installed campus wide we are now expanding wireless coverage in campus buildings to cover classrooms, offices and other usable spaces. In most buildings this would be 80% to 90% of the floor space allowing for seamless network access as you move throughout a building. We have also upgrading access points to the 802.11n standard. See the appendix for current buildings with wireless coverage.

Critical Issues The new wireless standard 802.11N, was just approved in September of 2009, will require

replacing every access point on campus with a new unit. New units may be more costly, especially when they first hit the market.

The new 802.11N antennas take additional inline power so a new IEEE 802.3 inline power standard is out as well. This will require replacing at least some blades in network switches with new blades that support the new power standard. This process was completed over the last year months.

Projections based on Networking & Telecommunications budget at 2007 or higher levels with no additional projects or funding requirements that would use departmental hard dollars.

Projections based on 2007 or higher staff levels. This project would stop or substantially slow down with staff cuts or vacant staff positions for extended periods of time.


IS Goals Supported: Physical infrastructure that delivers seamless, secure, reliable, anytime and anyplace user

access. Effectively and efficiently manage resources. Assessment of and responsiveness to campus information technology needs.


IS PROJECT - INFRASTRUCTURE IMPROVEMENT Upgrade Building Wiring Infrastructure (Goals 1, 5)

We have completed infrastructure upgrades in the Bloch School of Business, Health Sciences building, Union Station, Biological Sciences, Spencer Chemistry, Fine Arts, School of Education, Durwood Soccer Stadium, Johnson Hall, Pershing Place Bld. and are currently working on the Law School. We hope to complete the Law School upgrade to Category 6 cable in next few months and then move to the Medical School. See Appendix for status chart by building.

Critical Issues New cable standards like Category 7 that will support 10 gigabit connections are projected

to be out in 20011. New standards have increased the cable size and made cable stiffer. These new cables require larger conduit sizes and longer installation times, which increase cost.

Copper cable prices have more than doubled in the last 5 years driving up the cost of many of the supplies we use on a daily basis. If this inflation rate continues cost of materials could cause us to slow or stop some installations due to insufficient budget.




access. Effectively and efficiently manage resources.


IS PROJECT - VoIP Roll Out (Goals 1, 2, 5)

We started rolling out voice over IP phones first to all of Information Services and then in the new Health Sciences building. We have now replaced phones in Manheim, Royall, Haag, Flarsheim, Fine Arts, Old Maintenance, Nursing School, Spencer Chemistry, Biological Sciences buildings, Dental School, Oak Place, Oak Street, Johnson Hall and are working on the Administrative Center. Each person who currently has a campus phone will receive a new IP phone similar in functionality at no charge to the department. See http://www.umkc.edu/is/nt/umkc-phone.asp for more information on phones. See Appendix for buildings with VoIP phones deployed.

Critical Issues This project is dependent on both the campus network and each buildings cable plant

infrastructure. IP phones require inline power for greatest functionality which requires a Category 5 or higher cable plant. This project would slow if the campus infrastructure project is delayed.

The campus PBX is 25 years old and a catastrophic failure would require an immediate cutover to IP phones.





http://www.umkc.edu/is/nt/umkc-phone.asp


IS PROJECT - Disaster Recover (Goals 1, 3, 5)

Existing data centers are not being used redundantly. This project will upgrade the data storage and backup hardware, using current technologies like virtualization and SAN replication to take advantage of diverse locations. This will provide high availability and greater fault tolerance for servers.

Critical Issues Insufficient backup resources to protect existing servers. Unreliable backup software. Existing data is vulnerable to a single site disaster. Projections based on Networking & Telecommunications budget at 2009 or higher levels

with no additional projects or funding requirements that would use departmental hard dollars.


IS Goals Supported: Infrastructure that delivers seamless, secure, reliable, anytime and anyplace user access. Effective and efficient management of resources. Continuous improvement in services, facilities, and professional development.


IS PROJECT – Student Email Migration (Goals 1, 3, 5)

Student Email accounts are being migrated to Microsoft Live Mail partially as cost saving but also to provide additional services. These include, a permanent account that they can keep after they graduate, a significant amount of additional storage and Live Mail collaboration tools.

Critical Issues We lose control of the hardware and application software. A MOREnet outage will take down student on campus access to E-mail. Projections based on Networking & Telecommunications budget at 2009 or higher levels





IS PROJECT - Server Virtualization (Goals 1, 3, 5)

Existing data centers are nearing capacity for space, power and cooling. Virtualization of over 100 servers will reduce the loads in all three of these areas. Virtualization allows the separation of the host operating systems from the physical hardware making the systems more reliable, scalable and efficient.

Critical Issues Existing servers are vulnerable to hardware failures. Existing servers are vulnerable to a single data center disaster. Many existing servers are in need of life cycle replacement. Projections based on Networking & Telecommunications budget at 2009 or higher levels





Network Core and Building Electronics Lifecycle (Goals 1, 3, 5)

UMKCnet has over 300 routers, switches and other electronic devices that make it functional. These systems are replaced on a 5 to 6 year lifecycle plan to keep the network reliable, robust and maintainable with current hardware and software contracts. See Appendix for building by building electronics lifecycle status.

Critical Issues The campus keeps growing and expanding without adding additional resources to support

the voice and data networks. Just in the last few years 8 new buildings have been built and 3 other additional locations added to the network. During that same period the Networking & Telecommunications budget has been cut.

Network equipment connectivity is dependent on the campus fiber optic cable plant. This plant is aging and some of the older fiber may have to be replaced to support newer speeds like 10 Gigabit Ethernet.

VoIP systems are dependent on the campus network and infrastructure for reliable operation. If funding is insufficient to keep UMKCnet equipment current both voice and data systems could fail.






Network new buildings (Goals 1, 5)

UMKC is currently building a new Student Union, expanding the Miller Nichols Library, remodeling Katz and Cherry Street Halls. The first 3 will open for Fall Semester 2010 and the last for Spring Semester 2011. These projects require extensive planning, engineering and staff time both before and during the buildings construction. Bringing voice and data systems online when a building is completed requires the efforts of the entire Networking & Telecommunications staff.

Critical Issues Additional buildings with additional voice and data equipment put a greater demand on

campus resources. Specific to Information Services, network usage both wired and wireless, the load on the Internet connections which cost hard dollars to increase, Call Center support, trouble tickets and onsite visits to repair and trouble shoot issues, network security, etc. These projects include cost for cable plant and electronics but no additional resources for staff or ongoing maintenance of infrastructure.


Projections based on 2007 or higher staff levels. Building projects could not make deadlines for building openings with staff cuts or vacant staff positions for extended periods of time.




Appendix

Individual Infrastructure Services accomplishments this period:

Internet1 link speed increased from 170M to 250M. Networking & Telecommunication staff attend over 300 hours of training during this reporting

period. Upgraded Northland Campus connection from 6M T1’s to 10M Ethernet. Upgraded the operating systems on over 300 network devices with the latest security patches and

updates. Staff member served as the campus building liaison representative. Completed over 306 moves, adds and changes on the voice and data networks. Responded to, solved and closed 1,060 trouble tickets recoded in Remedy. Installed 226 Voice over IP phones. Virtualized over 60 servers. Upgraded IPCC (Call queueing software) from v.6 to v.7. Two Staff members served on the ICN committee. Designed the infrastructure voice and data cables systems for Student Union, Miller Nichols Library

addition, Katz Hall, and Cherry Street Hall. Processed over 3.1 million calls through voice systems. Staff member served on the campus recycle program committee. Tom Tasset presented at the MOREnet Helix conference. Two staff members served on the System Wide Electronic Mail committee. Upgraded the operating system on all wireless access points (325) with the latest patches and

updates. Upgrade Lenel security server software. Installed voice lines for Cherry street parking lot parking control system. Install patches on Exchange servers. Marked University buried cable plant locations as required by law for Missouri One Call over 362

times during this reporting period. Upgraded Call Manager (VoIP PBX) from v.6 to v7.15. Serviced on the new Student Union building committee. Wireless Access Points were added to Swinney Rec. Center, Oak Place Residence Hall, Johnson

Residence Hall, Oak Street Residence Hall, Western Missouri Mental Health, Copenhagen Staff, Durwood Soccer Complex, Health Sciences Building and the Administrative Center.


UMKC WIRELESS INVENTORY

Vendor Count

Average Monthly

Cost Average Cost

per Device

AT&T 179 $13,752.00 $76.83

Sprint/Nextel 188 $8,572.00 $45.60

T-Mobile 16 $997.00 $62.31

Verizon 37 $2,376.00 $64.22

Totals 420 $25,697.00 $61.18

AT&T

42%

Sprint

Nextel

45%

T-Mobile

4%

Verizon

9%


Wireless Coverage Map – University of Missouri-Kansas City


Information Access

Goals and Objectives Update February – July 2010

Efforts of the Information Access Division during the period February through July 2010 were notable for the improvements made in measurements of customer response times, despite a steady increase in requests for service. All divisions had singular and combined successes. Instructional Technologies (ITS) The campus continues an upward usage trend with Wimba and Tegrity. UMKC has developed an initial iPhone applications and started development on multiple mobile phone applications. Information Manipulation Services (IMS) spent resources and time on large projects for the School of Dentistry, Pharmacy and Arts & Sciences. The Drug Information Center project is a multi-campus effort where data is stored for faculty, staff and students at multiple campuses in the UM System. Information Presentation Services (IPS) continued to create a high quality web development UMKC. Highlight projects during this time period included work on the Black Women Leader’s conference and the Nursing NCC conference. These ecommerce and event registration projects met the needs of the event organizers and saved countless man hours while providing the end user a much nicer end product. Information Access played a key role videotaping and producing many campus wide UMKC events. IA continues to play a key role in defining and developing distance education solutions for the campus.


ITS Highlights Projects, Research and Development, and Personnel

Concurrent Blackboard Users UMKC during the week is getting around 330 concurrent users during peak times of the day UMKC Cable Network Stated program to establish relationships with producers Schedule TV programs to be broadcast Continue work with Penn Valley Community College to provide Kansas City with educational classes

and programming Archive TV programs to store for rebroadcast Provide the public with an online and real-time cable schedule Seek out new sources of programming Efficiently find solutions to cable related problems Increased number of programs significantly Interactive Video Group Interactive Video’s primary responsibilities during this period were to support ITV distance learning

events and support video conference meetings. Here is the hourly breakdown of the events we supported February through July:

ITV distance learning 1033 Staffed video conference meetings 114 Non-staffed video conference meetings 61 Pre-recorded distance learning lectures 25

Secondary support for Rural Nurse Initiative events. The RNI events are similar in concept to ITV distance learning.

ITV shot footage for an academic video for Dr. Cydney. The ITV group also assisted on two video projects during this period, including the Student Union

Documentary directed by Brian Lemmons, and a streamed Town hall event on April 29th. During this period, Ben Zygmunt and Jason Levy specified $157,000 of video production equipment

to either replace or upgrade our existing equipment. Due to the amount of research required, the project took 4 months to complete (approximately March through June). The list was prepared in conjunction with Jim Gaar and Scott Mallen, who helped identify necessary components. Dave Deleersnyder and Jamie Rinehart served as engineering consultants. Ongoing responsibilities were attended to during this time.

Projections for ITV’s part time staffing needs for the Fall 2010 semester were completed in June. Interviewing to select 4 new part time employees was completed in July.

A first edition ITV control room manual was completed in July, to aid with training. Miscellaneous IA News

Tegrity Third year administering the Tegrity Podcasting project. Negotiated a multi-year campus-wide Tegrity license in conjunction with UMC Coordinated the conversion of the old Tegrity server into a Virtual Appliance with larger drive

space


Coordinated the setup of a test appliance Working on making Tegrity available by default for all courses in Spring 2011

ePortfolios: Third year of Foliotek ePortfolio project Continued successful usage by the History and Dental Hygiene departments 132 active Dental Hygiene accounts 120 active History accounts

eCalendar: Second year administering the UMKC eCalendar Implemented a new website for the UMKC calendar to act as a one stop shop for event

submission, calendar requests etc. Currently support 56 calendars that feed into the main UMKC calendar Approximately 62,098 views in the months of September

Media Outreach: Continued administration of UMKC’s YouTube channel Advised and assisted departments in promoting their videos via the YouTube Channel UMKC is currently among the top 30 most subscribed-to EDU channels on YouTube

Web and Application Development: Successfully implemented and submitted an iPhone app to the Apple Store – Free app is now

available for download Working on additional iPhone apps Researching Android Development Miscellaneous Research and Project Coordination for extended hours support Worked on RFP for Extended Hours support Co-Chair for Web Liaison Group Helped establish a Programmers Discussion Group Updated user support documentation to reflect changes in upgrade to Blackboard 9. Provided over 50 Blackboard training sessions in multiple locations on Volker campus, Hospital

Hill campus and online. Provided specialized training sessions for departments (including the Conservatory, Dental

School, School of Pharmacy and Medical School) and individuals. Organized Instructional Technology Conference for UMKC instructors. Work continued on this project through February Additional Exchange Account Clean-up Project involving thousands of accounts (March 26) Weekly Exchange Account Management and SSO Form printing report information remains

unchanged Updated and greatly enhanced the Unlawful Discrimination/Sexual Harassment Training

Participant management web site. The web site’s functionality was greatly increased. (It wasn’t mentioned on the August 2009 thru Jan 2010 Accomplishments.)

Put most of the process together, and in operation, that updates numerous Active Directory distribution lists. Each distribution list has its own individual VBscript that is ran by a scheduled task.


Academic Enhancement The group has started, completed and continued work on many projects of differing sizes. The

projects support faculty, students and staff throughout the university.

Bloch School lecture series Event Coverage (multiple events)

Integra Reality Conference - Bloch School

Division of Diversity, Access & Equity (multiple events)

UMKC Spencer Chemistry Award

Teach & Learning Online Classroom w/Lee Graham (multiple events)

SI Training

Healthcare Debate

Power point conversions to Flash for instructors

UQUEST update

School of Education Summer Immersion Project

E E Thompson Courtroom mini documentary

Black Women’s Leadership Conference Event Coverage (multiple events)

Steve Harvey Morning Show Event Coverage

Event Coverage to commemorate the signing of the Constitution Law School

Swinney Senior Project

Geometrics Learned

Bloch School EOY

General Education Streaming (multiple events)

Alumni Awards

Video Presentation for National Education Seminar

Michel Song Video for VCC

Staff and Faculty Awards

Dean Tan Video

Applied Language Institute ( In-progress)


Instructional Design The UMKC Instructional Design group has focused on offering training sessions in best practices

related to online courses. ID works with individual departments to incorporate assessment, goals, and best practices to provide a sound structure for online learning. ID is also certifying online courses for quality under supervision from the Provost office. ID is offering certification of online instructors who have the opportunity to experience an online course from the perspective of a student while studying techniques to communicate effectively with this type of learner.

Courses Being Prepared/Revised/ Supplemented for Online Delivery Currently

Kurz Comm110 Spring

LaFevers Health Assessment Spring

Diane Smith Education Spring

Judy McCormick Mass Comm Spring

Lisa Hill Meteorology Spring

Marszalek, Jacob M. Statistics Spring

Wayne & Eileen Vaught Bioethics Spring

Gus Jacobs Education Spring

Dr. Loyce Caruthers Education Spring

Dr. Donna Davis Education Spring

Dr. S. Marie McCarther Education Spring

Everett Med Music Spring

Prue Social Work Spring

Enrollments for Cert Course

1-Nov 28-Nov 1-Jan

19 7 2

Current Pending Certification

3 Kit Nursing

Henry Computer

Hill Meteorology

Currently Certified Courses

Course Number Name Faculty Start Date Certified

EDUL 5512 School Finance Dr. Jennifer Friend Fall 2010 8/30/2010

EDUL 5510 Planning Educational Facilities

Dr. Rob Leachman Fall 2010 8/30/2010

EDUL 5516 Governmental & Legal Aspects of Special Education

Dr. Jennifer Friend Fall 2010 8/30/2010

ENGL 3237/327 British Literature Jennifer Pheghley Fall 2010 8/30/2010


HMNTY401PW Culture of the Working Class

Melissa Fiala Fall 2010 8/30/2010

A&S 490B Experience of Health and Aging

Christine Thurlow Fall 2010 8/30/2010

Psych 405 Motivation Tamara Murdock Fall 2010 8/30/2010

Currently Certified Faculty Members

Jennifer Friend

Molly Mead

Jovanna Rohs

Melissa Smith

Katherine Smith

Jennifer Phegley

Patricia Hovis-Smith

Patricia DuFresne

Consistent Template for Programs

School of Nursing Curriculum Committee(SON)

Ed.S. in Administration (School of Education)

Curriculum Committee(SOE)

New Menu for Bb Template at UMKC

Instructional Technology Services and Instructional Design

Regional Presentations Promoting UMKC Online Courses

Midwest Academy of Management

Second Life (2 Sessions)

Workshops

40

Open Labs

17


Promotional/Advocate Activities for UMKC Online Courses

International Faculty Conference

eLearning Blog Spotlight on Faculty Videos of past workshops Articles

ID Website

Lessons Learned Roundtable for faculty sharing experiences - videotaped and shared on ID site

Participation in Nursing Online Task Force

Two System Conferences

Outcomes Training

Instructional Design Task Force

Extended Hours Support

Second Life Building, Workshops and Demonstrations

8

One-time meetings with faculty to review/improve/discuss courses

26

Tutorials, Webcasts, and Supplemental Materials for faculty

30


Usage Data

Blackboard Total ITS-related tickets for reporting period: 2683

This number represents a decrease of 13% from the previous 6 month reporting period. The previous period included August and September, historically our busiest months.

ITS-Related Tickets: Resolution by Department

Department Number Percentage of Total

Central Systems 1 0.04%

Classroom Technologies 1 0.04%

Instructional technologies 2053 76.52%

Networking & Telecom 1 0.04%

Support Services 627 23.37%

2683 100.00%

Support Issues by User Role

Role Number Percentage of Total

Faculty 996 37.12%

GRA/Work-study 51 1.90%

Other 30 1.12%

Staff 463 17.26%

Student 1143 42.60%

2683 100.00%

Support Issues by Origin

Origin Number Percentage of Total

Direct IST Contact 1660 61.87%

Support Services Contact 843 31.42%

Web Form Submission 180 6.71%

2683 100.00%


Support Issues by Software

Program Number Percentage of Total

Blackboard 2216 82.59%

Digital media support 37 1.38%

e-Instruction 8 0.30%

Listserv 222 8.27%

Moodle 10 0.37%

Respondus 3 0.11%

SharePoint 60 2.24%

Tegrity 24 0.89%

Turnitin 19 0.71%

Unsupported 1 0.04%

Wimba 58 2.16%

Miscellaneous 25 0.93%

2683 100.00%

Support Issues by Academic Area (where specified)

School Number Percentage of Total

Arts & Sciences 358 27.64%

Bloch School of Business 72 5.56%

Conservatory 39 3.01%

University Libraries 24 1.85%

School of Biological Sciences 10 0.77%

School of Computing & Engineering 27 2.08%

School of Graduate Studies 8 0.62%

School of Dentistry 102 7.88%

School of Education 102 7.88%

School of Law 14 1.08%

School of Medicine 98 7.57%

School of Nursing 142 10.97%

School of Pharmacy 75 5.79%

Non-Academic Departments 224 17.30%

1295 100.00%


EINSTRUCTION 02/10--07/10

INSTRUCTOR # Students # Classes

Gogol Ed 51 1

Sherman Marte 17 1

GRAND TOTAL 68 2

PERIOD # Students # Classes

02/10 - 07/10 68 2

02/09 - 07/09 1351 16

% Change 0.05% 0.13%

CAMPUS PACK Total #

Users 4537

Groups 232

Enrollments 7834

Concurrent Sessions 45

WIMBA VOICE # Created # 2/09-7/09

Presentations 7 10

Board 11 80

Podcaster 7 80

Email 28 80

Announcements 78 200

WIMBA CLASSROOM

Period # Rooms

02/10 -7/10 1058

02/09 - 7/09 498

% Change 47.07%

WIMBA PRONTO

Users 806

Courses 11,973


Listserver Usage

Term Number of Lists Number of Subscribers

WS2006 637 120,420

FS2006 679 125,876

WS2007 643 125,895

FS2007 677 132,552

WS2008 712 139,405

FS2008 705 169,048

SP2009 759 158,949

SP2010 359 206,943

Between February and the end of July 2010, we had almost 22,783 listserv postings resulting in 7.3 million emails to subscribers. Maestro Active accounts: 13 Tracking Events: 103,489 Directly distributed Recipients: 281,177

Moodle Active course sites: 14

SharePoint UMKC has 220 sites running for faculty, staff and research purposes. Total unique users: 1258

Year Number of new sites

2007 1

2008 52

2009 72

2010 95

Total Sites 220

Scanning

Tests 701

Questionnaires 2

Course Evaluations 11,159

Scanning performed for over 20 departments and schools


IMS Highlights The administrative site for the MDC ecommerce Web application was moved into production.

Created an Ecommerce application for the Women’s Council to accept payment only for new or renewal memberships.

Created a web survey application for the Registrar’s Office.

Created a grade change form application for the Registrar’s Office. The grade change form (PDF) resides in an Oracle table and is pulled from the table when the appropriate person authenticates to the application.

Created an Ecommerce application for the School of Computing and Engineering for their MDM2010 conference. Also created an Administration site for SCE and Greg Hinrichs for transferring the monies.

Refined and enhanced the CE application for dentistry. This application is used to print out certificates for attendees that completed the Midwest Dental Conference.

Refined and enhanced an Ecommerce application for Bloch CE.

Created an Ecommerce donation page for the School of Biological Sciences. This was requested by Marilyn Yoder.

Started working on a Supplemental Application for Conservatory.

Made an enhancement to the BBUR request system to allow users to add other users to organizational sites.

Started working on a continuing education program for Nursing CE.

For the MDC CE credit application, I added a web survey and a class survey to the site.

Continued working on the Supplemental Application for Conservatory.

Created an application for the Registrar’s Office to allow its administrative users to add/delete users to their web applications (Ferpa, Grade Change Form, Math Placement and PeopleSoft Links).

Converted the GATS Purchase Order form to be AJAX enabled and submitted.

Create an ecommerce page for David Burford for SCE.

Worked on Blackboard tasks. This involved moving a procedure over from BB8 to BB9 and then troubleshooting why the procedure wouldn’t compile. I ended up modifying a called procedure to have the same number of input parameters that the procedure was passing in.


IPS Highlights

Ecommerce Updated Nursing NCC conference admin site.

Batch email reminders for nursing national conference attendees

Trouble shooting event registration website user errors.

Library membership online sign up page updates

Jazzfriends online donation site update

Black Women Leader conference online donation website set up and admin site for tracking transactions.

UMKC Advancement scholarship pre population links set up

Fixed Nursing conference registration statistic error.

Questionnaires additions to communiverity online course registration

Fixed new letters international orders problem

Web Development Facet Conference online registration and registration tracking

Environment Health Material Safety Data Sheet website going production

Built login control for NEH Border Wars website of History Department.

Admin Services Training Sessions Online Registration and Admin site for manage sessions and tracking registrations.

Replaced WYSISYG editor for PR Feature stories.

Fixed Dental School Email form

Marketing titles admin for UMKC Audience Pages

Database of School of Graduate Access converted to MS SQL

Troubleshooting Communiversity website after its migration from web2 to new server.

Fixed AZ index recapcha problem

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