Information at Work: 7 areas to look for exceptional business processes
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Transcript of Information at Work: 7 areas to look for exceptional business processes
BETTER BUSINESS PROCESSES
SOMEONE…SOMEWHERE… in every department is spending some of their day just chasing or retyping information
THE PERILS OF POOR PROCESSES
Extra cost
Higher risk of errors
Time wasted
Lost productivity
EVERYTHING, EVERYWHERE, JUST TAKES LONGER
STEPS TO START FIXING THINGS
IN THE MAILROOM AND AT RECEPTION
STEP
BETTER MANAGEMENT AND SHARING OF INFORMATIONScan letters, invoices, delivery notes and other documents
Route them faster to the right people
Automate entry of digital documents into different systems
4 in 5 organisations do not scan half of their inbound mail
ASSOCIATION FOR INFORMATION AND IMAGE MANAGEMENT (AIIM)
IN MARKETING AND CUSTOMER SERVICE
STEP
Automate customer onboarding: registrations, membership forms, contracts, pricelists
Print and despatch high-quality customer communications in-house
BETTER CUSTOMER EXPERIENCES
70% of organisations consider scanning
and capture improves the speed of response
by x3 or more AIIM
IN OPERATIONS
STEP
Accelerate request and approval workflows
Reduce floor space wasted on paper storage
Find things faster
BETTER PRODUCTIVITY
50% of companies feel they would be more
productive with digital documentation tools
AIIM
MANAGEMENT AND THE WORKFORCE
STEP
Timely, accurate management reports
Improving collaboration
and file sharing
+50% of employees use unauthorised file-sharing apps
to share corporate documents
SKYDOX SURVEY, JUNE 2012
IN FINANCE
STEP
BETTER VISIBILITY AND CONTROL
Information and process visibility
Cost and cashflow control
Invoice creation
Purchase-to-Pay
Compliance
Archiving/storage
IN HR
STEP
70% of organisations struggle to find supporting
documentation AIIM
BETTER HR PROCESSES AND STORAGE
Scan and archive policies, contracts, holiday forms, sickness forms
Find them again easily
FOR LOGISTICS AND ALONG THE SUPPLY CHAIN
STEP
Scan and store delivery notes, despatch notes, returns documents
Faster updates and status reports
Store less paper, spend less time searching and auditing
More time on the road, less time filling forms
BETTER SYSTEMS AND RECORDS
4 in 5 organisations consider reducing costs
to be their number 1 supply-chain priority
IDC
Canon helps organisations of every size, in all sectors, do better things with their documents, information and business processes.