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Indian Institute of Management Bangalore Bannerghatta Road, Bangalore 560076

Technical bid tender document for Asset and Procurement Management (Software)

Bannerghatta Road- 560 076 Tel: 080-26993785 Fax: 080-26584050 Website: http://www.iimb.ac.in ; Tender Notice: http://www.iimb.ac.in/opportunities/commercial E-mail Id: dillip.mohapatra@iimb.ernet.in

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Contents

Sl. No. Particulars Page No.

01 Schedule of events Submission of the Technical Bid 03

02 Instructions to Bidders 04-05

03 Evaluation of the Proposals 06-08

04 Scope of Work 09-14

06 Compliance to SLA parameters 15

07 Terms and Conditions 16-18

08 Bidder’s Particulars (Form- A) 19-20

09 List of Corporate Clients of Bidder (Form- B) 21

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SCHEDULE OF EVENTS FOR SUBMISSION OF TECHNICAL BID

ACTIVITY SCHEDULE

Sl. No. Activity

Details

1.

Reference Number

IIMB/Asset and Procurement Mgmt. Software /2017-18/21

2.

Release Of Tender

13th July 2017

3.

Address for Receipt/

submission of Bid document

Dillip Mohapatra, Campus Computer Manager INDIAN INSTITUTE OF MANAGEMENT BANGALORE Bannerghatta Road, Bangalore - 560 076

4. Bid Submission Bids should be submitted in sealed envelopes.

a.

Envelop - I Technical Bid *** duly signed.

b.

Envelop - II Commercial Bid *** (to be announced)

5.

Pre-Bid Meeting 25th July 2017; 3pm CC conference room INDIAN INSTITUTE OF MANAGEMENT BANGALORE Bannerghatta Road, Bangalore - 560 076

6.

Last Date & Time for submission

28th July 2017 ; 2pm

7.

Technical Bid Opening

Date, Time & Venue

28th July 2017; 3pm CC conference room INDIAN INSTITUTE OF MANAGEMENT BANGALORE Bannerghatta Road, Bangalore - 560 076

8.

Opening of Commercial Bids

Will be communicated to bidders in due course

9.

Contact Details

Dillip Mohapatra, Campus Computer Manager INDIAN INSTITUTE OF MANAGEMENT BANGALORE Bannerghatta Road, Bangalore - 560 076 Voice: 080-26993785

10.

Email ID

dillip.mohapatra@iimb.ernet.in

asif@iimb.ernet.in

***The schedule is subject to change. Notice in writing of any changes will be provided wherever feasible.

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INSTRUCTIONS TO BIDDERS

1. Read the bid document carefully before filling.

2. Sign each page with seal.

3. The Bidders can clarify with Campus Computer Manager on the software requirements.

4. Submissions that do not satisfy the Technical proposal shall not be considered for the Financial proposal

5. Any price / commercial disclosure in the technical proposal will disqualify the vendor without any further scrutiny. The prequalified vendors will be informed for participating in financial bid.

6. Quotations other than the one herein called for in the enclosed documents shall be summarily rejected.

7. The proposals shall be submitted no later than the date and time mentioned above. Late proposals including due to postal delays or incomplete proposal shall be rejected.

8. Only the bidders (having secured 70% score) will be asked for the commercial bid, only if they satisfy the committee with a demonstration of the proposed software complying with the asked functionality, features, reports etc.

9. Any attempt to influence the tender committee will not be tolerated. The bidder found to be engaged in any form of canvasing will be disqualified forthwith.

10. Quoted price should be inclusive of all taxes and duties. (please specify the taxes separately alongside the price)

11. The offer shall be valid for a period of at least 30 days from the date of the tender opening.

12. The contract will be for a period of 5 years.

13. IIMB reserves the right to reject any or all the proposals, wholly or partly without assigning any reason thereof.

14. All offers and covers should bear the name and address of the bidder and all the pages of the bid document must bear the seal and signature of the bidder.

15. The bidder should be prepared to come to IIMB to take part in discussion, if required at a short notice.

16. Pre-Bid meeting / presentation: a pre bid meeting would be held on the date given above at the CC conference room, Indian Institute of Management Bangalore,

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Bannerghatta Road, Bangalore- 560076. The bidders who require any clarifications on the bid document are requested to attend the meeting.

17. The completed technical bid should reach the office of Campus Computer Manager, Computer Centre, Indian Institute of Management Bangalore, Bannerghatta Road, Bangalore 560076 on or before due date mentioned above.

18. Request for any further extension of the above deadline shall not be entertained Delayed and / or incomplete bids shall not be considered.

19. Conditional bids will not be accepted.

20. All the documentation in the bid should be in English.

21. Minutes of the pre-bid meeting will also form part of the agreement.

22. Technical bid should be in a sealed envelope with superscription on each envelope giving the details of the bidder & bid document and addressed to Mr. D K Mohapatra, Campus Computer Manager, Computer Centre, Indian Institute of Management Bangalore, Bannerghatta Road, Bangalore- 560076, and super scribed with the Bidder details.

23. Compliance with Bid Documents: Bidder's offer must conform in all respects with the applicable specifications, drawings and terms and conditions of the Bid document. Any deviation from the specifications or terms and conditions must be clearly and explicitly stated.

24. It is presumed that the bidders have examined all instructions, forms, terms and specifications in the bidding documents. Failure to furnish all information required by the bidding documents or submission of bid not substantially responsive to the bidding documents in every respect will be at the bidder’s risk and may result in the rejection of its bid without seeking any clarifications.

25. No commercial or technical conditions or clarification of any sort shall be indicated by the bidder in his envelope. Any Bid which proposes such alterations or clarifications to any of the conditions laid down or proposes any other conditions of any description whatsoever is liable to be rejected.

26. Bidders shall not contact IIMB on any matter relating to their Bids from the time of opening of the Technical Proposal till the contract is awarded. If a bidder wishes to bring additional information to the notice of IIMB, it should do so in writing at the address indicated. Any effort by the bidder to influence IIMB in its evaluation, proposal comparison or contract award decisions may result in the rejection of the bidder’s proposal.

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EVALUATION OF THE PROPOSALS

IIMB will evaluate only those proposals, which meet the eligibility criteria as well as complete

and responsive in all respects, for comparison and final selection. The evaluation criteria for

selection shall be based on the requirements of IIMB, the delivery & installation schedule of

the bidder, the experience of the bidders in similar projects and customer feedback on

products and services of the bidder. Also, sufficient expertise and experience of the bidders

during the last three years in carrying out similar assignments for other companies and the

eligibility criteria as given in the Bid document will be part of the evaluation criteria.

Eligibility Criteria

Intending Bidder who meets the following eligibility criteria may apply for the tender document. The request for tender document should accompany the required documentary evidence to prove their eligibility, failing which, the application will be rejected.

1. Commercial position: Average annual Commercial turn over (during last three years) ending 31st march of the previous Commercial years should be at least: Rs 150, 00, 000/- (Rupees One Crore Fifty Lakhs only) per year.

2. Experience: Contractor should have experience of having successfully completed similar works as described below during last Five years in any one of the following: (copy of the satisfactory performance certificate from the highest authority to be enclosed).

Two similar Webbased software completed /works costing each not less than 15 lakhs (Rupees Fifteen lakhs only); OR

One similar Webbased software completed /work costing each not less than 25 lakhs (Rupees Twenty Five lakhs only)

Evaluation: Bidders shall not contact IIMB on any matter relating to their Proposal from the time of opening of the Technical Proposal till the contract is awarded. If a Bidder wishes to bring additional information to the notice of IIMB, it should do so in writing at the address indicated. Any effort by the firm to influence IIMB in IIMB's Proposal evaluation, Proposal comparison or contract award decisions may result in the rejection of the firms Proposal. Evaluators of Technical document shall have no access to the Commercial Proposals until the technical evaluation and no objection is concluded.

The technical document submitted by the applicants will be evaluated on a maximum of 100 marks. Against this marking, those securing a minimum of 70 marks out of 100 shall only be asked for commercial bid in due course. The IIMB will carry out the evaluation of proposals of only the firms who satisfy the above

criteria on the basis of their responsiveness to the Terms of Reference, applying the evaluation

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criteria and marking system specified in the Data Sheet. Each responsive proposal will be given

a technical score. A proposal to be considered unsuitable shall be rejected at this stage if it

does not respond to important aspects of the Terms of Reference or if it fails to achieve the

minimum technical score indicated.

Selection criteria for pre bid qualification: Bidders who fulfil eligibility criteria will be evaluated based on the Following parameters: Proposal Evaluation Criteria:

1 NAME OF THE AGENCY

2 TENDER DOCUMENTS FEES DETAILS Rs 1000/- through Bank Transfer

3 EMD (Rs 50,000/-) No interest payable

Sr. No.

Criterion Details Reference Documents

Max. Points

A Financial Strength of Bidder 10

1 Turnover FY 2016-17 more than Rs 3 Crores more than Rs 1.5 < 3 Crores >= 1.5 Crores

10 Points 8 Points 5 Points

Audited Financial Statements

B OEM/Bidder’s Experience/Technical Specifications

Presentation 70

1 Implementation Methodology (Plan, Timelines*) 25 Points Proposal Documents

2 System Architecture Diagram, Proposed Layouts, Designs, Integrations Design, Technology used (details of licensed / open source software and licensing schemes required for developing and implementation)

25 Points Proposal Documents

3 Project Manager Experience & Certification 10 Points Proposal & Proof of experience (e.g. Certificates)

4 Project Team Experience & Certification 10 Points Proposal & Proof of experience (e.g.: Certificates)

C Presence near to IIMB

Related Documents 10

D Quality of Proposal 10

1 Neatness of Proposal (presentation, document flow, clarity etc.)

5 points Proposal

2 Completeness of Proposal as per Tender Document

5 points Proposal

**Timeline for SDLC

Only those applicants who score at least 70 marks will be deemed as qualified for participation in Price Bid.

Evaluation / Selection of bidders will be considered based on 70% of Technical score and 30% of Commercial score.

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Formats to be submitted by the Bidder:

Technical Proposal

A. Bidder’s Particulars (Form A) B. Customer List & Experience of similar assignments (Form B) C. Terms and Conditions (as agreed) D. Copy of this Bid document

Commercial Proposal (to be submitted on request)

E. Rates of the products and services, shall be requested to selected bidders by mail or post

Note:

All above documents including this Bid document must be duly signed by Authorized

Signatory with Bidder’s company seal. Initial with Company Seal is mandatory on each

page of the Bid document and accompanying documents.

Bids for each of the Products/Services should be submitted in the relevant Forms as

given below

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SCOPE OF WORK

The scope of the tender comprises of software Asset and Procurement Management

(Software) for IIMB.

Study of the processes

Provide a prototype design (UI/UX) for sign off

Demonstration of 1st hand design with sample data

Roll out

Handover and Training

Documentation

Support

5 years maintenance and upgrade (generic)

1st Milestone (At 1 week)

Requirement gathering

User Interface design

2nd Milestone (At 2 weeks)

Engineering development

Quality Assurance

3rd Milestone (At 4 weeks)

User feedback

Load testing, bug fixing and all other related to software development

The functionalities for the Asset and Procurement Management (Software).

Description Features Comments

Should

Have

Nice to

Have

Asset Management

Ability to create asset inventories and track asset

attributes

Assets contain performance curves to track asset

condition and useful life

Document inspection results which impact asset

condition

Add and view attachments to both asset records and

inspection records

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Set up preventative maintenance schedules on assets

and trigger work based on asset condition, time, and

usage

Track various type of assets

Assign a location to an asset and track both the

movement and history of that asset

Ability to track work completed on assets including

manpower requirements, materials needed and used,

contractor identification for work completed by non-

staff resources, after hours work performed, and if

the call is covered under warranty

Provide asset parent-child relationships as well as

the ability to attach components to an asset

Able to easily view the history of work performed

on an asset, the resources used and the cost as well

as a summary of the total cost of maintaining an

asset

Track the life of an asset and provide visibility into

the replacement of an asset and accessibility to all

history related to an asset

Provide alert tolerances once a percentage of an

asset is consumed and track the call history against

each asset for measuring performance and

replacement

Produce, track and maintain warranty information,

maintenance renewals, and generate inspections on

all assets, along with the ability to issue preventive

maintenance work orders

Customizable inspection condition categories;

inspection conditions that can be a weighted average

of the categories

Ability to extract asset information based on

accounting codes for billing and inquiry purpose

and to integrate cost and value of an asset with

financial management software.

Ability to establish performance curves and

estimated useful life by asset

Ability to calculate depreciation of an asset based on

purchase date, original cost, schedule of useful life

by asset and current date

Ability to track and report on hazardous material

and chemicals and have access to supporting

documentation attached to the material/chemical

Track the temporary issuing (checking-in and

checking-out) of assets and determine who, what,

and where the asset is at any point in time

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Field Access/Mobile

Ability to operate software with full functionality

available from a mobile app supported on IOS and

Android platforms

Functionality includes access to GIS generated

maps, completing work orders, entering resources,

creation of assets, editing of assets including

location and attributes, and creation of a work order

Flexibility to allow geo-location of an asset from

any smartphone and/or tablet.

Request Management

Able to take requests from phone, walk-in,

smartphone and website

Provide external customers with a web portal to

allow the creation of secured accounts, work order

placement, and ability to view customer placed

work orders as a means for initiating, reporting

issues assets

Ability to associate duplicate request calls to the

same request.

Work Management

Ability to electronically initiate, assign, dispatch,

and track electronic work orders against an asset and

track from inception through completion with a

flexible, easily managed workflow process

Associate work to an asset and see the total cost of

maintaining the asset.

Add comments or explanations to a work order to

provide problem resolution or explanation in

determining problem cause which would be useful

for building and sharing information on a

knowledgebase

Track the status of a work order, on the work

performed and estimates of completion for an issued

work order

Attach documents and/or pictures to an electronic

work order for accessing safety related information,

plats of subdivision, construction details from

developers.

Provide field staff with access to the technology for

tracking and providing a means for assigning

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categories to facilitate work order priorities both for

the customer and service provider

Provide full visibility of work orders in the queue

and provide status on all orders to those completing

the work order, their supervisor and the customer –

internal and external.

Method for assigning work orders by pre-defined

proximities for ease of and efficiency in dispatching

the work order; provide override capability to the

automated assignment to allow for re-assignment of

the work order

Create repeating work orders on a scheduled basis

where the task can be both asset specific or non-

asset related, or a mixture of each

Ability to have a single request have multiple task

or work orders associated with it.

Ability to create, view and report out daily logs for

individual employees, callout logs by employee,

maintenance logs by asset.

Ability to assign a priority to a task or work order

Ability to assign tasks and work orders to an

individual and/or a group of employees

Ability to group multiple assets into a single work

order for efficiency

Accept electronic signatures as a means of work

order approval.

Resource Management

Determine the parts used on a repair, nature of work

performed, the person assigned the ticket, and

number of calls issued.

Laborers can have multiple rate types (regular,

overtime, holiday, etc.)

Can track materials and deduct from inventory

An asset can be expensed in either time or miles.

Able to track vehicle location for those completing a

call/work order

Service Management

Tracks the financial, contractual, and inventory

details of hardware, software, and virtual

infrastructure – as well as non‑IT assets –

throughout their lifecycle.

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Asset requests are handled using workflows to

obtain approvals, validate entitlements, issue

chargebacks, and provision services.

Once an asset is deployed, Asset Management

records all maintenance activity and enables IT to

perform regular audits, right up until asset

retirement

Incidents which are disruptions or failure to services

and assets need to be addressed quickly and impact

to business operations minimized.

Ability of Service Desk which allows users to log

incidents through multiple channels including a self-

service portal, web interface, telephone, e-mails and

SMS. Incidents are also raised on alarms or events

from monitoring.

On resolution of the problem, the resolution is

reviewed and published and all associated incidents

closed.

Ability to Create a comprehensive catalog of IT and

business services within minutes. The service

catalog contains comprehensive information on the

service like description, scope of service,

availability, cost, duration, status etc.

Self-service portal you can reduce service desk

burden and boost IT Productivity and showcase

your IT service catalog in the self-service portal and

allow users to easily pick and choose required

services.

SLAs to ensure better service across all your

operational sites. Also can configure response time

SLAs and appropriate escalations to ensure faster

response to end users

Procurement Management

Support all the phases of enterprise-wide

Procurement: Purchase-to-PO with a configurable

Workflow for Request to Approval process. Our

Procurement Module manages end-to-end

procurement cycle

E-Requisition, Approval Management, Workflow

Vendor Management, RFQs and Quotes, Purchase

Order/Work Order

Approve purchase requests before you make the

commitment to buy.

Every rule, from management hierarchy to self-

approval to condition-based scenarios, is configured

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through the user interface. Multi-hierarchy approval

work flow can be configured exactly to your current

work flow process. Workflows can be defined based

on requested quantity, material or value

RFQ /RFP/ RFX and Quotes Creating a Request for

Quotes (RFQs) needs to be feasible. If generating a

list of potential suppliers or gathering all the related

information takes too long. Users tend to fall behind

and in turn, your company is losing out on the

opportunity for savings provided by competitive

bidding. We creating a RFQ as simple as creating a

requisition. In fact, any requisition can be converted

into a RFQ in just one click.

Generate RFQ, Send RFQ electronically, Indent

Creations, Procurement process workflow,

Consolidation of Requirements, Technical and

Commercial Comparison of Quotations, Release of

the Purchase Order and Follow-up on Purchase

Order.

Registration of vendor and information into a single

comprehensive system that provides easy access,

review and retrieval of records. Vendor

management module captures details which is

necessary from all your vendors. You can use and

configure methodologies of vendor approval. It can

also store rate cards from various vendors for

immediate use.

Ability of Vendor Ratings, Vendor Details, Rate

Cards, Vendor Approval

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COMPLIANCE TO SLA PARAMETERS

Sl. No. Indicative SLA Parameter SLA Target

1 Availability of Application software to Users for (24X7) 99.5

2 Availability of all critical functionalities of all the

modules

99.5

3 Availability of personnel for 24X7 for logging calls with

response time of (1 hour)

99.5

4 Resolution of Priority 1 Calls (4 hrs.) 99

5 Resolution of Priority 2 Calls (4 hrs. - 48 hours) 99

Support required from IIMB: (please specify)

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Terms & Conditions

1. General Terms

a. Service Window (Working hours) shall to be between 9:00 A.M. to 6.00 P.M. from

Monday to Saturday (physically to be presence) b. The successful bidder (“Vendor”) will be required to sign a separate SLA with IIMB

for support and maintenance of the installed software at IIMB. c. The price/rate quoted by the Vendor cannot be altered or changed, except only in

case of any services tax changes are acceptable. The price/rate quoted should be

exclusive of all taxes. All applicable taxes should be mentioned as separate line items by

the bidder. d. All applicable taxes would be deducted at source at the applicable rate while making the

payment.

2. Term: The service contract shall be effective from the date specified in the Purchase

Order issued by IIMB and supported for a period of Five (5) years, and may be renewed

by IIMB on mutually agreed terms.

3. Delivery Schedule: The installation of the software shall be within a maximum time of

four (4) weeks from the date of confirmed Purchase Order issued by IIMB.

4. Default: In case delivery as per the schedules mentioned in the Purchase Order issued

by IIMB is delayed, IIMB may impose penalty or cancel the entire order. IIMB may

accept delayed delivery at prices reduced by a sum equivalent to 1% of total order value

of every week of delay or part thereof of the delivery.

5. Payment Terms: 90% On Software installation and training. 10% on submission of performance BG (5% of total value) valid until 5 years.

6. Force Majeure

Any failure or delay by bidder or company in performance of its obligation, to the extent

due to any failure or delay caused by fire, flood, earthquake or similar elements of nature,

or acts of God, war, terrorism, riots, civil disorders, rebellions or revolutions, acts of

government authorities or other events beyond the reasonable control of non-

performing Party, is not a default or a ground for termination.

If Force Majeure situation arises the Vendor shall promptly notify IIMB in writing of

such conditions and the cause thereof. Unless otherwise agreed by IIMB in writing, the

Vendor shall continue to perform its obligations under the contract as far as is reasonably

practical, and shall seek all reasonable alternative means for performance not prevented

by the Force Majeure event.

7. Notices

Any notice given by one party to the other pursuant to this contract shall be sent to

other party in writing and confirmed in writing to other Party’s address. The notice shall

be effective when delivered or on the notice’s effective date whichever is later.

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8. Tender Document Fee

The tender shall be accompanied by tender document fee of Rs. 1000/- (Rupees One

Thousand Only) through Bank Transfer details given below and copy of the Bank

transfer made enclose with the tender document.

Bank Name : SBI

IFSC Code : SBIN0040803

Account No: 54019812503

Branch Name: IIMB Campus Branch

9. Earnest Money Deposit (EMD)

The tender shall be accompanied by Earnest Money of Rs. 50,000/- (Rupees Fifty

Thousand only). The earnest money shall be in the following form:

(a) Demand Draft in favor of "INDIAN INSTITUTE OF MANAGEMENT

BANGALORE '' from a reputed nationalized / scheduled bank, payable at Bengaluru.

Tenders not accompanied with the earnest money mentioned above shall be liable for

rejection. EMD will be returned to unsuccessful bidders within 15 days of award of

contract to successful bidders. EMD for successful bidder will be returning after

submission of performance guarantee.

10. Termination: IIMB may, without prejudice to any other remedy for breach of contract,

by written notice of default sent to the Vendor, terminate the contract in whole or part: if

the Vendor fails to deliver and install the software within the period(s) specified in the

Purchase Order; or within any extension thereof granted by IIMB; or if the Vendor fails

to perform any other obligation(s) under the contract.

11. Effect of Termination: In the event IIMB terminates the contract in whole or in part,

IIMB may procure, upon such terms and in such manner, as it deems appropriate, software

or services similar to those undelivered and the Vendor shall be liable to IIMB for any

excess costs for such similar software or services. However, the Vendor shall continue the

performance of the contract to the extent not terminated.

12. Governing Law and Disputes (Applicable in case of successful bidder only)

All disputes or differences whatsoever arising between the parties out of or in connection

with this contract or in discharge of any obligation arising out of the Contract (whether

during the progress of work or after completion of such work and whether before or after

the termination of this contract, abandonment or breach of this contract), shall be settled

amicably. If however, the parties are not able to solve them amicably, either party (IIMB

or Vendor), give written notice to other party clearly setting out there in specific

dispute(s) and/or difference(s), shall be referred to a sole arbitrator mutually agreed

upon, and the award made in pursuance thereof shall be binding on the parties. In the

absence of consensus about the single arbitrator, the dispute may be referred to joint

arbitrator; one to be nominated by each party and the said arbitrators shall nominate a

presiding arbitrator, before commencing the arbitration proceedings. The arbitration

shall be settled in accordance with the applicable Indian Laws. Any appeal will be

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subject to the exclusive jurisdiction of courts at Bangalore.

The Vendor shall continue work under the Contract during the arbitration proceedings

unless otherwise directed by IIMB or unless the matter is such that the work cannot

possibly be continued until the decision of the arbitrator is obtained.

Arbitration proceeding shall be held at Bangalore, India, and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English.

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FORM ‘A’

BIDDER’S PARTICULARS 1 Name of the Company

2 Registered Office Address

3 Year of Incorporation (Attach the attested copy)

4 In the business of computer hardware since (the year)

5 Corporate Profile:

Chairman Managing Director Directors

Key Personnel involved in Support/AMC/FMS

6 Details for Correspondence:

Contact Person’s Name

Designation

Address & Telephone No/s, Fax No/s, E-mail ID

7 Whether your company is registered under Municipal Act

And/or Karnataka Govt. Shops and Establishment

(Give Regn. No.)

8 a) GST Provisional Registration Number b) Application Reference Number (ARN) c) State Code as mentioned in GST Site d) State name as mentioned in GST Site e) Registered email address at GST Site f) Registered mobile no. at GST Site g) HSN Codes mentioned in GST Site h) Service accounting codes mentioned in GST Site i) TIN/SALES TAX/VAT Number

9 Income tax no. (GIR/PAN)

(Attach Photostat / true copy of latest Income

Tax Clearance Certificate)

10

Financial Details (for last 3 years)*

a. Turnover (Rs. In lakhs)

b. Profit after Tax (Rs. In lakhs)

2014-15 2015-16 2016-17

11 Employee Profile:

Technical:

a) Service Engineers (L1 & L2)

b) Sr. Technical Staff (L3 and above)

Administrative:

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12 If the bidder is Authorized Partner/Dealer,

mention the name of principal company (OEM) and the

relationship, like, distributor, dealer, etc. *

13 Level of relationship/partnership with OEM

(Gold/Silver/Platinum/etc.)

14 Brief particulars of facilities for support and maintenance of equipment and availability of spares

15 Details regarding technical support staff (no. of service

engineers, qualifications, number of years of experience,

etc.)

16 Employee attrition rate for last 3 years

2014-15 2015-16 2016-17

17 No of locations outside Bangalore where bidder’s engineers

are present ( no tie-ups )

18 Large no. of Software Projects developed, delivered and maintained by bidder.

1. handled more than 10 Projects

2. handled more than 15 Projects

19 Have you received ISO certification for IT services

20 Are you OEM / System builders? (Yes/No) – Please provide brief details.

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FORM B

LIST OF CORPORATE CUSTOMERS OF THE BIDDER

The bidder must provide the details as per the below format for similar pan-India branch

rollout projects of at least three customers.

Sl. No. Name of the Client,

Contact person, Designation

& Telephone No.

Date of the Assignment Details of the

assignment done for

the client

1

2

3

4

5

Note: The list should include at least five academic clients.