Incident Mitigation Management Workshop
Transcript of Incident Mitigation Management Workshop
Control Room Improvements
Integrating the Control Room into the Incident Mitigation Management Process
Chad Zamarin, NiSource
Incident Mitigation Management
If our worst fear happens and we have a pipeline rupture, how can we improve our ability to mitigate the consequences?
• Defined criteria and standards
• Planned and coordinated emergency response plans
• Priorities for automating valves
• Training to improve situational awareness and incident detection
• Effective communication, pre-planning, training and drills
Institutionalizing these and other best practices into everything we do – including our control room processes
Control Room Management (CRM)
• PHMSA stated purpose is to “…reduce the number and consequences of shortfalls… …when remotely monitoring and controlling pipelines and responding to abnormal and emergency conditions.”
An operator’s view of CRM…
4
An integrated plan and process that brings together…
• Roles & Responsibilities for controllers during normal, abnormal and emergency conditions as well as during shift change
• Adequate Information for controllers including tools, processes and procedures
• Fatigue Mitigation including shift length optimization and fatigue education for controllers and supervisors
• Alarm Management including review of off-scan or inhibited alarms, alarm set points and controller activity
• Change Management when implementing physical changes to equipment, pipeline hydraulics or during emergency conditions
• Lessons Learned from operating experience and from the review of incidents
• Training for each controller to carry out their defined roles and responsibilities
• Records demonstrating Compliance and justifying Deviations
5
An operator’s plan…
1. Introduction
2. Gas Control/Monitoring Center Processes
3. Communication Plan
4. SCADA
5. Alarm Management Plan
6. Abnormal Operating Conditions
7. Emergency Response
8. Management of Change
9. Quality Assurance & Performance Measures
10. Training, Qualification & Certification
11. Recordkeeping
12. Definitions & Terms
13. Regulatory Cross Reference Table
… can be the foundation for Control Room integration into the IMM Process
An operator’s view of CRM…
CRM and IMM (yep, it even rhymes)
Key control room functions for incident mitigation
• Remote Operations & Analysis
• Training & Communications
• Alarm Management & Abnormal Operating Conditions
• Incident Recognition & Response
CRM and IMM (yep, it even rhymes)
Remote Operations & Analysis
• Control Room as the information hub
• Analyze myriad of disparate data
SCADA
Operations input
Phone calls
News Reports
Etc.
• Key Challenge: what information is needed to determine that an incident has occurred and who makes the call?
…the situational awareness challenge…
CRM and IMM (yep, it even rhymes)
Training & Communications
• Controller training on incident mitigation management
Roles and Responsibilities
Controller systems and tools
Shift change and fatigue management
Recognizing incidents
• The communication hub
Facilitating internal and external communication
Identification of key external communication forums
Testing of communications systems and processes
CRM and IMM (yep, it even rhymes)
Alarm Management & Abnormal Operating Conditions
• Establishment of safety related alarms and alarm set points
• Formal response to alarms and alerts
• Testing and protocols for communications loss
• Procedures for responding to abnormal operations
• Ongoing review of alarms and abnormal operations
CRM and IMM (yep, it even rhymes)
Incident Recognition & Response
• Recognizing an incident and facilitating the response
• Roles and responsibilities in responding to an incident
• Implementation of a backup control center
• Initiation and facilitation of incident response
Implementation of incident command structure
Field Operations incident response
Coordination with emergency responders
Business continuity
Agency and stakeholder alignment
Market impact mitigation and restoration of service
Control Room – Key takeaways
IMM is an orchestra
The control room is the string section
The control room is the information hub
The CRM can be a key platform for institutionalizing IMM
Key needs to fully support IMM
Design for Situational Awareness
Communication Processes
Incident Recognition and Response