INCENTIVIZING PEOPLE FOR KNOWLEDGE SHARING

Presented by:•Shivraj Dongre•Neelam Kamthe•Virendra Sharma•Mahesh Nadar

Knowledge•Knowledge is a familiarity with someone or

something, which can include facts, information, descriptions or skills acquiring through experience or education. •Knowledge is created by the interaction of experience

with information

It is this useful information that an organization should try to capture from its valuable employees and utilize it for benefit of organization in a structured way.

Why A Person Is Hesitant To Share His Knowledge

Fear of Losing Importance

People are afraid of sharing knowledge. They keep ideas within themselves because of fear of losing their importance in organization .

No Proper Platform to Share

People who are interested do not know where & how to share Knowledge

Contd…Laziness

Laziness is a unwillingness to activity or action despite having the ability to do so.

Lack of Awareness and Motivation

Both people and the organizations have lack of awareness & Motivation about the concept and benefits of knowledge sharing & management.

How to Combat these weak areas?• Motivation• Incentives

1. Monetary

2. Non Monetary

• Providing a fun platform for sharing and Learning

Motivation• Extrinsic motivation : They serve the indirect satisfaction of a

need, the extrinsic approach is “a means of satisfying needs” E.g. Monetary gratification• Intrinsic motivation : It refers to motivation that comes from

inside an individual rather than from any external or outside rewards.

E.g. Name displayed on the notice board

Common incentives that can be offered by companies• Monetary awards: Direct recognition of your contribution to KM by

way of Coupons, Cash or other materialistic gifts. There is a risk of unplanned and inefficient data accumulation when monetary incentives are linked hence they need to be worked in the true spirit of the objective

• Certificates and Awards : In this type of recognition employee is awarded with Certificates , trophies or other such kind of rewards. The risk in such incentives is that if too many awards are given they will lose their uniqueness and value

• Intrinsic motivation: these incentives are very effective and powerful tools. A top down approach is the basic requisite. Employee needs to empowered in a way that he is free to think innovatively and implement his ideas. He should feel free to share this knowledge with others because he shall be gaining satisfaction by doing so.

WHICH Technologies can be used to enable KMS? I N T R A N E T S

An intranet refers to a network within an organization.The intranet can be broken down into two distinct areas: the technology

infrastructure, and the web server as a content repository.It enables greater access to large numbers and increased the speed of

integration for application developers.D O C U M E N T M A N A G E M E N T S Y S T E M S (DMS)

DMS are repositories of important corporate documents and are therefore important stores of explicit knowledge.

It controls the process of document creation, processing and review. I N F O R M A T I O N R E T R I E V A L E N G I N E S

This is concerned with satisfying the needs of information seekers and have added features such as relevancy ranking, natural language querying, summarization and others that have increased the speed and precision of finding information.

WHICH Technologies can be used to enable KMS? G R O U P W A R E A N D W O R K F L O W S Y S T E M S

groupware systems allow users in workgroups or departments to communicate and collaborate.

allows formal and ad hoc conversations in cases when the participants can not communicate in real time.

Workflow systems enable users to codify knowledge transfer processes when they require a more rigid method of dissemination.

P U S H T E C H N O L O G I E S A N D A G E N T SContent push is a dynamic form of electronic publishing and is therefore an

important feature of a knowledge management system.Agents are a specialized form of push technology. Agents are controlled by the

end user, who can specify the type of knowledge he or she wants to receive.

WHERE does KM Warehouse exists in the system?A data warehouse (DW) is a database used for reporting and analysis. Integrate data from multiple source systems, enabling a central view across the

enterprise.

A suggested model for KM at a companyTeaching and learning happens best when it is enjoyed.•Training sessions on making creative presentations, using animations, images•A systematic portal for knowledge management, training on how to upload and search for relevant data to all employees•Constant awareness and refresher course about the portal.

Incentives model• Every employee should have an account where his “Drona”

stars and “Arjuna” stars are accounted.• Drona star is what an employee earns when he contributes to

the company.• Arjuna star is what he earns while reading an article.

Drona Star• It is earned as:

1. Submit an article: 2 stars

2. It gets approved by scrutiny department: 2 points

3. A reader rates it after reading and rates it on 1-5 basis. Twice the number of stars is credited in your account of rating.

• This Drona Star will be shown next to your name on Internal communicator list as:

i. Total

ii. In last 12 months

iii. Last 30 days

Arjuna Star• It is earned when:

1. You read an article: 2 stars

2. You score on the validation on scale of 5. twice the number of stars of your score.

• This Arjuna Star will also be displayed next to your name on communicator list similar to Drona star.

• Highest Drona Star scorer and Arjuna Star scorer to receive award from Department head during Monthly Review meet.• Photograph of Highest scorer of Drona Star to be published in

Intranet as “The more I teach, the more I learn.”• And highest scorer of Arjuna Star be displayed as “I am

Hungry, feed me Knowledge.”

Thank You