In Module 3 of the 2degrees accreditation we’ll be …...In Module 3 of the 2degrees accreditation...
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In Module 3 of the 2degrees accreditation we’ll be taking a closer look at the activation process, who you and your customers should contact at different stages of the process should you have any queries and the all important timing for receiving your points and commissions 1
Transcript of In Module 3 of the 2degrees accreditation we’ll be …...In Module 3 of the 2degrees accreditation...
InModule3ofthe2degreesaccreditationwe’llbetakingacloserlookattheactivationprocess,whoyouandyourcustomersshouldcontactatdifferentstagesoftheprocessshouldyouhaveanyqueriesandtheallimportanttimingforreceivingyourpointsandcommissions
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WhetheryourcustomersignsupviayourPersonalIBOWebsiteortheACNPacificNewZealandwebsitethey’llcometotheACNMobilepage.Asmentionedinthepreviousmodule,it’sincrediblyimportantthatthecustomerdetailsenteredatthisstageEXACTLYmatchthedetailsontheirgovernmentIDaswellasdetailsenteredlaterinthejourneywhichwe’lltalkaboutshortly.Ifthedetailsdonotmatch,forexampletherearetyposorthecustomerabbreviatesthedetails(forexampleontheiridentificationitshowsthenameasJonathanbutduringthesignupprocesstheyenterJohn)thereisachancethatthecustomer’sapplicationwillbecreditdeclinedwhichcouldharmthecustomer’screditratingandgivethemapoorsignupexperience.Remember,ifthecustomeriscreditdeclinedthereisnosaleforyoutoreceivepointsandcommissionson.Wealsousetheinformationthecustomerentersheretomatchwith2degreesrecordsandsubsequentlyassignthesaletoyousothisisanotherreasonwhyit’simportantthecustomerentersthecorrectinformationhere.
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OnceyourcustomerhascompletedtheinformationontheACNwebsite,they’llbeautomaticallytakento2degrees’website.Herethey’llneedtoselectthePayMonthlyplanthatbestsuitstheirrequirements
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Next,newto2degreescustomerswillneedtocompletethesignupprocessbyenteringpersonaldetailsonthe2degreeswebsite.Asmentionedpreviously,it’sEXTREMELYimportantthatthedetailsthecustomerentershereEXACTLYmatchthedetailstheyenteredontheACNwebsite.IftherearediscrepanciesbetweenwhattheyenterhereandtheACNwebsiteitmayNOTbepossibleforyoutoclaimpointsandcommissionsforyourcustomer.Wedon’twantyourhardworkandefforttobefornothingandwe’resureyoudon’teither,sopleaseensureyoueducateyourcustomersandyourdownlineontheimportanceofthis.
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Weunderstandthatyouoryourcustomersmayhavesomequeriesatdifferentstagesofthecustomerjourney.Ifthisshouldhappenwhilstplacinganorderthecustomershouldcontactyou,theirIBOandyouneedtocompletetheIBOEnquiryformavailableviaPacificCompass.SimilarlyifyouhaveACNrelatedissuesorescalationssuchasqueriesrepointsorcommissions,thesemustbedirectedtoACNviatheIBOEnquiryFormIfyourcustomerhasqueriesconcerningtheir2degreesserviceoncetheyareactiveonthe2degreesnetwork,i.e.theycanmake/receivecalls/textmessagesontheir2degreesSIMtheycancontact2degreesviathemethodsshown.AveryimportanttoptipistoeducateyourcustomersNOTtocontact2degreesorgointoa2degreesstoreuntiltheyareactiveonthe2degreesnetworkasthisislikelytoresultinyounotreceivingcompensationforthiscustomer.
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MissingOrders
ACNprovidesafollowupservicetoworkwith2degreesonallocatingsalestoIBOsthatmaynothaveflowedthroughtoyourPCLstraightaway.
Forinstance,ifyoubelieveacustomerhassuccessfullysignedupto2degreesviatheprescribedACN2degreessignupprocess,butthecustomerhasnotflowedthroughtoyourPCL,pleasesubmitamissingclaimenquiryviathe2degreesMissingCustomerClaimFormavailableonPacificCompass.
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Followingtheprocessingofa2degreesmobileapplication,thecorrespondingcustomershouldappearinyourPersonalCustomerList(PCL)within2-4days.Asmentionedpreviouslyallapplicationsaresubjecttocreditapprovalby2degrees.Thismaydelayordersforwhichadditionalinformationisrequiredfromthecustomer.Usuallythiswilladdbetween1-2daysdependingonhowquicklyyourcustomercanrespondandsupplyadditionalinformation.PCLswillbeupdateddailywithMobilecustomersandpoints.AcustomerwillbeheldinanincompletestatusinyourPCLifyouhavenotyetsuccessfullycompletedthis2degreesAccreditationprocess.Qualificationpointswillbeallocatedafter2degreesreportstheserviceasnetworkactivetoACN.NetworkactivationoccursatthetimetheSIMisshippedtothecustomerandthiswilltypicallyreflectinyourPCLwithinthefollowing48businesshours.Commissionpaymentswillcommence3monthsfromtheactivationdate.IBOsshouldcontactIBOSupportwithenquiriesregardingpoints,commissionandtheirPCL–donotcontact2degreesastheywillnotbeabletoassist.
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Let’stakealookatthepurgerules.Customerswillbepurged24monthsaftersignup.ThisincludesbothMobileandMobileBroadbandservicesIfacustomercancelstheirservicebeforemonth24,thentheservicewillalsopurgeandIBOswillnolongerreceivepoints&residualsforthisservice.Whereacustomercancelswithin180daysofsigningup,ACNwillpurgethecustomerpointsandwillalsoclawbackanycommissionsandbonusespaidtotheIBOand/ortheirupline.
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Let’srunthroughaquicksummaryofthekeypoints.Ifyouareconfidentyouhaveunderstoodallofthecontentsothatyoucanpassthequiz,pleaseproceedtothe‘CompleteyourAssessment’module.Hereyouwillfindinstructionsandthelinktothequickmandatoryonlinequiz.
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