Improving Personal Communication - Jim Joyce

1. SchoolDude University 2009 NB All NB All material in this session is presented for educational purposesunder the provisions of Fair Use in The Copyright Act (17 U.S.C. 107) Presented by SchoolDude.com in association with Sales Training, Inc.

LEARNING OBJECTIVES

How you can develop/increaseyour attractiveness andcharisma so that people will want to communicatewith you

Ways of learning and practicing the sciences ofinfluence andpersuasion

How to handledifficult people

Presenter: Jim Joyce [email_address]

Over 25 years of success in Sales/Management/Recruiting/Training

Experienced in:

*Professional Selling Skills* Account Development Strategies

* Solution Selling * Strategic Selling

* Phone Power* 13 Basic Closes

* Selling to VITO* DISC

* Interpersonal Management Skills* Highlands Program* A Study of Values Driving Ability Quiz* Meyers-Briggs Type Indicator

Trainedand coached hundreds to be successful

Can help make you successful

TOPICS for DISCUSSION

WHY are PERSONAL COMMUNICATIONS IMPORTANT?

- Definition and Rationale

TYPES of PERSONAL COMMUNICATIONS

PERSONAL COMMUNICATIONS STYLES

DEFINITON and IMPORTANCE of CHARISMA

The SCIENCES of INFLUENCE and PERSUASION

HANDLING DIFFICULT PEOPLE

One way- - >Most mainstream media, this class?

Two way < - - >IM, telephone, this class?

Written

Nonverbal

But usually applied to spoken communication that takes place between two or more individuals on a personal, face-to-face level. - - Answers.com

Generally, one-way or two-way

Then 1 :

Controlling one-way, directing, not looking for feedback

Egalitarian two-way, stimulate sharing of information

Structuring one-way, imposing (ex. schedules, policies)

Dynamic two-way, inspiring, motivational

Relinquishing two-way, consensus

Withdrawal one-way, avoidance

Examples?

1Sources:Answers.com+ Bateman, Thomas S., and Carl P. Zeithaml( Management: Function and Strategy.Irwin, 1990.)

First, a definition: an uncanny ability to lead, charm, persuade, inspire, and/orinfluence people - - Wikipedia

Importance:

in some successful companies, you'd be hard pressed to find a person in any

influential position who doesn't have some measure of charisma.- - David G. Jensen,

Search Masters International

Be not angry that you cannot make others as you wish them to be, since you cannot make yourself as you wish to be.- - Thomas Kempis

Best resource is stillHow to Win Friends and Influence People

- - Dale Carnegie 1936

Major sections and points:(Source Wikipedia)

1.1 Fundamental Techniques in Handling People

1.2 Six Ways to Make People Like You

1.3 Twelve Ways to Win People to Your Way of Thinking

1.4 Be a Leader: How to Change People withoutGiving Offense or Arousing Resentment

1.5 Letters That Produce Miraculous Results

1.6 Seven Rules For Making Your Home Life Happier

INFLUENCE and PERSUASION (contd)

Fundamental Techniques in Handling People:

- - Dale CarnegieHow to Win Friends

and Influence People 1936

Don't criticize, condemn or complain.

Give honest and sincere appreciation.

Arouse in the other person an eager want.

INFLUENCE and PERSUASION (contd)

Six Ways to Make People Like You:

Become genuinely interested in other people.

Smile.

Remember that a man's Name is to him the sweetestand most important sound in any language.

Be a good listener. Encourage others to talk about themselves.

Talk in the terms of the other man's interest.

Make the other person feel important and do it sincerely

- - Dale CarnegieHow to Win Friends and Influence People - 1936

"THE SUCCESS OF ANY EVENT IS DIRECTLY PROPORTIONAL TO THE TIMELY PREPARATION."- - L. Ron Hubbard

Follow these seven steps to prepare yourself for dealing with the difficult people in your life.

1. Make the decision to face up to the person directly and by yourself.

2. Write down the exact problem you need to handle and your goal for theconfrontation.

3. Write down a Plan/List of Points You Need to Make to Support Your Goal

4. Write down objections, reactions or disagreements the other person may have.

5. Organize your notes and gather supportive documents.

6. Arrange the meeting where you will not be disturbed,preferably in a space you control.

7. Start the meeting. Source: http://www.tipsforsuccess.org/difficult-people.htm

TOPICS for DISCUSSION

WHY are PERSONAL COMMUNICATIONS IMPORTANT?

- Definition and Rationale

LEARNING OBJECTIVES

How you can develop/increaseyour attractiveness and charisma

Ways of learning and practicing the sciences ofinfluence andpersuasion

How to Handledifficult people

For a virtual copy of this and my other presentations at this years SDU,please e-mail me or see: http://docs.google.comthen: id = [email protected] pw = salestraining

Improving Personal Communication - Jim Joyce

Business

Transcript of Improving Personal Communication - Jim Joyce