Implementation and Post Go Live Managed Services
Click here to load reader
-
Upload
amit-panchal -
Category
Technology
-
view
86 -
download
1
Transcript of Implementation and Post Go Live Managed Services
1Copyright © 2016. Infor. All Rights Reserved. www.infor.comInfor Confidential
Managed Services for
ON PREM Implementations
2Copyright © 2016. Infor. All Rights Reserved. www.infor.comInfor Confidential
ON PREM
• Upgrading to a Newer Version
• Net New Customers
• Customers GOING LIVE
• Post Go Lives
Key CriteriaCustomers that need to…
• Set up Infor Environment
• Require Test, Dev and Prod environment
• Database backup recovery for UAT/Go Live
• Product Patch Application
• Dedicate Resources and Time
Customer Profile
3Copyright © 2016. Infor. All Rights Reserved. www.infor.comInfor Confidential
Technical Managed Services ( What's Included)
System Administration HelpdeskData RefreshMonitoring
• Log Management
• Application Server
management
• User / Role
Management
• Patch Deployment
• Technical Incident
Management
• Hotline for Priority 1
• Collaboration with
Xtreme Support
• Application Roll out
Management
• Database Management
• Database Patch
Management
• Database Administration
• Data Refresh ( Test to
Prod)
• Health Checks
• Continuity/Availability
• Application Performance
Management
4Copyright © 2016. Infor. All Rights Reserved. www.infor.comInfor Confidential
Service Level Definition
Service Window Response Time Maintenance WindowStandby Window
• Monday to Friday( 8x5)
• Optional Weekend
Support
• Call Priority 1 - < 1 Hour
• Call Priority 2 - < 2
Hours
• Call Priority 3 - < 4
Hours
• Call Priority 4 - < 8
Hours
• Scheduled Maintenance
• Once a Month
• Priority 1 Support
• 24x7 Standby Support *
* Contingent on Annual Support Contract Terms
5Copyright © 2016. Infor. All Rights Reserved. www.infor.comInfor Confidential
Value Driven Services..
• Release Customer resources to focus on Core Project Deliverables
• Reliable service with SLA’s during implementation, Go Live and Post Go
live
• Continuity of service levels from Go live to Post Go Live
• Cost Savings due to full Remote or a Blended Shore Model
6Copyright © 2016. Infor. All Rights Reserved. www.infor.comInfor Confidential Copyright © 2015. Infor. All Rights Reserved. www.infor.com 6Infor Confidential
Thank you