WELCOME TO CENTERPOINT ENERGY’S 2019 ... CR...MARKET DOWNTIME -TECHNICAL GO LIVE –Downtime for...

WELCOME TO CENTERPOINT ENERGYrsquoS2019 COMPETITIVE RETAILER WORKSHOP

July 25 2019

OPENING REMARKS CIS CONVERSION SYSTEM UPDATES

JOHN HUDSON ndash DIRECTOR ndash MARKET OPERATIONS

TEAMS - TEXAS ELECTRIC ADVANCED MARKET SOLUTIONKAREN MALKEY

PANEL ndash JILL BELL CAROLYN REED JILL MCMULLEN POOJA SHAH

PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull

TEAMS PROJECT OBJECTIVES

bull Consolidate the applications portfolio by migrating all existing mainframe applications data and processes to long term supportable platformsndash Primarily SAP and Oracle platforms

bull Modernize and enhance business and technical capabilities for improved performance operations and change management

FROM TO

4

PROPRIETARY AND CONFIDENTIAL INFORMATION bull

NOW WE WILL TAKE A DIVE INTO THE MARKET FACING CHANGES

5


MARKET FACING CHANGES ndash KEY POINTS

bull Process Improvementsndash Billing ndash Meter Removal

bull Rate Description ndash All listed will align with the Tariff language

bull Unmetered EDI data field change ndash Guardlight - Multiple Light Types

bull Quantity Segments

6


PROCESS IMPROVEMENTS

bull Billingndash Current

bull Monday Take reading(s) bull Monday night Store reading(s) during batch processbull Tuesday night Prepare to Bill with reading(s) obtained on Monday bull Wednesday Mondayrsquos 810 and 867 Transactions are sent around 200am

ndash Futurebull Billing will be performed one day earlier on the night that the reads were

obtained thus eliminating the one day lag in 810s and 867s after the scheduled read date for example bull Monday Take reading(s)bull Monday night Prepare to Bill with reading(s) obtained on Monday bull Tuesday Mondayrsquos 810 and 867 Transactions would be sent out

7



bull Meter Removalndash Meter removal on active account (energized) - the 814_20 will show the value ldquoNONErdquo for the meter

number

8

Must Use NM108 66 Identification Code Qualifier X ID 12

Code designating the systemmethod of code structure used for Identification

Code (67) 32 Assigned by Property Operator

Meter Number

93 Code assigned by the organization originating the

transaction set This code used when a Meter Number is NOT provided

in NM109 (ie when NM109 contains ALL

UNMETERED or NONE)


RATE DESCRIPTION

bull Mass Market ndash Residential bull 810_02

~REFNHRESIDENTIAL (Current)~REFNHResidential Service (Future)

Current Future

9


RATE DESCRIPTION - CONT

bull Mass Market ndash Residentialbull 814_04


Current Future

10



bull Mass Market ndash Small Commercial bull 810_02

~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Service Less Equ 10 KVA (Future)

Current Future

11




~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Serv Less Equ 10 KVA (Future)

Current Future

12



bull Letter of Authorization (LOA) Processes

bull Changes will be made to the ldquoRate ClassCoderdquo field on the usage history spreadsheet files sent in response to usage requests

bull This change will impact usage history spreadsheets sent in response to

ndash requests from the paper LOA process ndash the online CRIP-LOA system and ndash the Demand and Energy Information System (DEIS) used by customers

13


UNMETERED EDI DATA FIELD CHANGE

bull Guardlight - Multiple Light Types

ndash Will be consolidated into one SLN (Subline Item Detail) loop in the 810_02 TDSP Invoice transaction for the TampD Charge(s) where multiple lights exist

ndash Will utilize the DTM DateTime Reference (Unmetered Service Date Range) looping in the 810_02 TDSP Invoice transaction for proration when lights are added or removed in the middle of a monthly billing period

14



bull Current

15



bull Future

16


QUANTITY SEGMENTS

bull All quantity segments will be carried out to 4 places to the right of decimal for unmetered

17


TEAMS BUSINESS RELEASE STRATEGY

bull Technical Go Live amp Planned Releasesbull Market Downtime

ndash Usage Requests - CRIP CRIP LOA DEIS amp UHITndash Business Release 1 and 2

bull Dual Mode bull Process changes During Migration Timeframesbull Market Testingbull Market Communication Plan

18


PLANNED TEAMS -

BUSINESS RELEASE

STRATEGY

19

TECHNICAL GO LIVE amp PLANNED RELEASES


THE BIG ELEPHANT IN THE ROOM -WHAT IS THE DOWNTIME FOR THE MARKET

20


MARKET DOWNTIME - TECHNICAL GO LIVE

21



ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am

bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT

ndash Message on Home Page Unavailable

Thank you for visiting the CenterPoint Energy web site The page you requested

is not available at this time because we are upgrading our systems in order to serve

you better The page you requested will be available soon We apologize for any

inconvenience this might cause

22


MARKET DOWNTIME - RELEASES 1 AND 2

23


MARKET DOWNTIME ndash RELEASES 1 AND 2

bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only

bull For Releases 3 ndash 6 downtime will be provided at a later date

24


DUAL MODE

bull We will be migrating using a phased approach over multiple months due to multiple releases

bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions

bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)

bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation

25


PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES

bull Our transaction processing system will be down during each migration

bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises

bull NAESB will be up during migration timeframe

bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)

26


PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT

bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03

bull MVIs will work via regular Safety Net process

bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing

bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe

27


MARKET TESTING

bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August

bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities

28


MARKET COMMUNICATION PLAN

bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing

bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary

bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time

bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email

29


MARKET COMMUNICATION PLAN CONT

bull Market NoticesndashMarket Call(s) information and Status of migration

bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend

bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom

30


QUESTIONS

31


Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX

2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management


CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM

33

bull Public Safety

bull Service Reliability


VEGETATION MANAGEMENT (VM) OVERVIEW

34Climbing Crew

Lift Crew


A LOOK AT OUR VM PRACTICES

35

Before pruning

Post pruning


PALMS amp POWER LINES

36


SAFETY AND RELIABILITY

37

PROPRIETARY AND CONFIDENTIAL INFORMATION bull38


RTRP PROGRAM ELEMENTS

39

bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree

advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved

ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth

ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements

bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education

ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)


TREE PLANTINGS

40


EARTH DAY ndash HOUSTON ZOO

41


TREE FARM

42


RIGHT TREE TRAIL

bullCity of BellairebullCity of Pearlandbull Missouri City


ENERGY SAVING TREES GIVEAWAY 2019

44

This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd

In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species

500 milkweed seedlings will also be distributed to increase pollinator plots in Houston


ENERGY SAVING TREES ANNUAL GIVEAWAY

45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638

Trees Distributed 2013 - 2017 10031 Trees in 5 years

$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000

$231415 = Cumulative Energy Savings in Y20


QUESTIONS

47

BREAK

Emerging Energy Technology

Julienne SugarekVice- President Power Delivery Solutions

Who is CenterPoint Energy

Electric Utility Services Electric transmission and distribution operations with ~24

million metered customers across ~5000 square miles in and around Houston Texas

Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana

Gas Utility Services Regulated gas distribution jurisdictions in eight states

with ~45 million customers

Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)

commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US

provider of underground construction and repair services to Local Distribution Companies (LDC)

Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects

(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility

CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ

Legal Disclaimer

This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis

This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking

51

Topics

Key influences on natural gas and electric energy

delivery companies

Our participation in and perspective on emerging energy

technologies

Building the grid of the future

Value proposition from energy delivery to energy partner

52

Key Influences

Fuel Cells

Picarro Leak Detection

Natural Gas amp Electric Vehicles

Battery StorageBackup Generation

Drones

Distributed Generation

Power-Sensitive Equipment

Technology-drivenCustomer-driven

Big Data

53

EnergyEfficiency

Market Environments for

Emerging Energy Technologies

P

Q

Market-BasedMarket and competitive forces are relied upon to allocate resources

select technologies and compensate market participants

Infrastructure IncentivesPrograms and mechanisms to

promote development of certain kinds of energy infrastructure are

established

Incentive SubsidiesSpecial tariff or other subsidies

(including tax credits) are established to encourage certain

types of resources or utility behaviors

Technology-RichLegal or regulatory requirements

are established that put a ldquofinger on the scalerdquo for certain technologies

Central PlanningRegulators establish comprehensive regulatory framework and compact

that defines utility roles responsibilities and financial

incentives and penalties

NY Model

CA Model

CNPrsquos viewTexas will continue to be a Market-Based environment

Texas

Source ScottMadden Energy Industry Update Winter 2015

54

Picture Source Trilliant

Energy storage will be a part of system designUtility scale solar will

become more importantMicrogrid operations will

complement the grid

Emerging technology market share will be significant by 2025

The grid will be the platform for the future electric system

The electric system will include central and

distributed generation

Grid complexity will increase

Some residential consumers will also become producers

of energy

The electricity business model will include

customized consumer services

Energy Efficiency is the most cost-effective

alternative energy source

The electric network of the future

Natural gas will continue to fuel

the future ndash direct use and power

generation

55

CampI markets for DER will use renewables and gas

generation

CNP is Improving Customer Satisfaction

While Reducing Carbon Emissions

Pipeline replacement programsNew improved gas leak detection systems

Drive-by Advanced Meters

Predictive Analytics Engine

56

CNP is Building the Grid of the Future

Smart Meters Intelligent Grid Real-time usage data

Power Alert Service Big Data Analytics

57

Our value propositionWhere we started ndash traditional utility model

Yesterday Businesses

ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles

Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages

Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues

Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven

58

Our value propositionWhere we are headed ndash drivers for evolution

Today Deliver energy

ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability

Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships

Deliver valuendash Engagement and relationship with customer is proactive

enterprise-wide and seamlessndash Focus on financial and operational improvements for

customerndash Allows customers to focus on

core competenciesskills

Rising customer expectations across industries

Regulated and competitive services

Trusted energy partner

59


MARKET SERVICES amp PRODUCT ENHANCEMENTS

KEVIN KULHANEK


UPCOMING ERCOT MARKET TRAINING


New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future

bull You can be ALL of these by ensuring that your colleagues attend

High level overview of the retail market Closer look at transactions flow in the ERCOT market

ndash History of the Texas competitive electricity market - What is TX SET

ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides

ndash Market rules - Interactive transaction flows session ndash stacking logic

ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group

ndash Market data transparency

62

Retail 101 TX SET



bull Whatrsquos Going On bull Two upcoming training classes

Retail 101 Wednesday September 25th 900 am ndash 430 pm

TX SET Thursday September 26th 900 am ndash 430 pm

OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002

Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY

Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand

or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom

bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)

63



CUSTOMER SERVICE


CUSTOMER SERVICE

The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have

New IVR message

bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires

New Social media message

bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires

65


COMPETITIVE RETAILER ldquoCRrdquo HOTLINE

The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts

1-888-572-4399

Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings

66



Improper Uses

Providing the CR Hotline number directly to a customer Broker or external contacts

Verifying if a MVI or MVO has been completed

Inquiring on when a meter installation will be completed

Tariff Questions

bull Discretionary charges

Alternative Resources

Competitive Retailer Information Portal (CRIP)

Smart Meter Texas

Tariff for Retail Delivery Service

Retail Market Guide

Direct your customer to the Service Connect link

wwwCenterpointenergycomserviceconnect

Account Manager (urgent situations)

67


ENERGY EFFICIENCY PROGRAMS


ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING

Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents

To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us

69


ENERGY EFFICIENCY PROGRAMS - COOLSAVER

Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years

Enroll now to receive your FREE AC CoolSaver tune-up

70


ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT

Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom

71


EFFECTIVE MARKET COMMUNICATIONS


EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV

To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices

73


EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE

74


ENERGY INNOVATION CENTER



76

bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers

bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances

and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits

of innovative technology

bull To schedule a tour please contact your account manager


ACCOUNT MANAGER INTRODUCTIONS

78

IN CLOSING

OPENING REMARKS CIS CONVERSION SYSTEM UPDATES

JOHN HUDSON ndash DIRECTOR ndash MARKET OPERATIONS







FROM TO

4



5







6







7




number

8




Meter Number




UNMETERED or NONE)


RATE DESCRIPTION



Current Future

9





Current Future

10





Current Future

11





Current Future

12







13






14



bull Current

15



bull Future

16


QUANTITY SEGMENTS


17






18


PLANNED TEAMS -

BUSINESS RELEASE

STRATEGY

19




20



21










22



23





24


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING







FROM TO

4



5







6







7




number

8




Meter Number




UNMETERED or NONE)


RATE DESCRIPTION



Current Future

9





Current Future

10





Current Future

11





Current Future

12







13






14



bull Current

15



bull Future

16


QUANTITY SEGMENTS


17






18


PLANNED TEAMS -

BUSINESS RELEASE

STRATEGY

19




20



21










22



23





24


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING



5







6







7




number

8




Meter Number




UNMETERED or NONE)


RATE DESCRIPTION



Current Future

9





Current Future

10





Current Future

11





Current Future

12







13






14



bull Current

15



bull Future

16


QUANTITY SEGMENTS


17






18


PLANNED TEAMS -

BUSINESS RELEASE

STRATEGY

19




20



21










22



23





24


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING







6







7




number

8




Meter Number




UNMETERED or NONE)


RATE DESCRIPTION



Current Future

9





Current Future

10





Current Future

11





Current Future

12







13






14



bull Current

15



bull Future

16


QUANTITY SEGMENTS


17






18


PLANNED TEAMS -

BUSINESS RELEASE

STRATEGY

19




20



21










22



23





24


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING







7




number

8




Meter Number




UNMETERED or NONE)


RATE DESCRIPTION



Current Future

9





Current Future

10





Current Future

11





Current Future

12







13






14



bull Current

15



bull Future

16


QUANTITY SEGMENTS


17






18


PLANNED TEAMS -

BUSINESS RELEASE

STRATEGY

19




20



21










22



23





24


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING




number

8




Meter Number




UNMETERED or NONE)


RATE DESCRIPTION



Current Future

9





Current Future

10





Current Future

11





Current Future

12







13






14



bull Current

15



bull Future

16


QUANTITY SEGMENTS


17






18


PLANNED TEAMS -

BUSINESS RELEASE

STRATEGY

19




20



21










22



23





24


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING


RATE DESCRIPTION



Current Future

9





Current Future

10





Current Future

11





Current Future

12







13






14



bull Current

15



bull Future

16


QUANTITY SEGMENTS


17






18


PLANNED TEAMS -

BUSINESS RELEASE

STRATEGY

19




20



21










22



23





24


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING





Current Future

10





Current Future

11





Current Future

12







13






14



bull Current

15



bull Future

16


QUANTITY SEGMENTS


17






18


PLANNED TEAMS -

BUSINESS RELEASE

STRATEGY

19




20



21










22



23





24


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING





Current Future

11





Current Future

12







13






14



bull Current

15



bull Future

16


QUANTITY SEGMENTS


17






18


PLANNED TEAMS -

BUSINESS RELEASE

STRATEGY

19




20



21










22



23





24


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING





Current Future

12







13






14



bull Current

15



bull Future

16


QUANTITY SEGMENTS


17






18


PLANNED TEAMS -

BUSINESS RELEASE

STRATEGY

19




20



21










22



23





24


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING







13






14



bull Current

15



bull Future

16


QUANTITY SEGMENTS


17






18


PLANNED TEAMS -

BUSINESS RELEASE

STRATEGY

19




20



21










22



23





24


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING






14



bull Current

15



bull Future

16


QUANTITY SEGMENTS


17






18


PLANNED TEAMS -

BUSINESS RELEASE

STRATEGY

19




20



21










22



23





24


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING



bull Current

15



bull Future

16


QUANTITY SEGMENTS


17






18


PLANNED TEAMS -

BUSINESS RELEASE

STRATEGY

19




20



21










22



23





24


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING



bull Future

16


QUANTITY SEGMENTS


17






18


PLANNED TEAMS -

BUSINESS RELEASE

STRATEGY

19




20



21










22



23





24


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING


QUANTITY SEGMENTS


17






18


PLANNED TEAMS -

BUSINESS RELEASE

STRATEGY

19




20



21










22



23





24


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING






18


PLANNED TEAMS -

BUSINESS RELEASE

STRATEGY

19




20



21










22



23





24


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING


PLANNED TEAMS -

BUSINESS RELEASE

STRATEGY

19




20



21










22



23





24


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING



20



21










22



23





24


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING



21










22



23





24


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING










22



23





24


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING



23





24


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING





24


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING


DUAL MODE





25







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING







26







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING







27


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING


MARKET TESTING



28







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING







29






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING






30


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING


QUESTIONS

31






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING






33

bull Public Safety




34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING



34Climbing Crew

Lift Crew



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING



35

Before pruning

Post pruning



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING



36



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING



37




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING




39








TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING


TREE PLANTINGS

40



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING



41


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING


TREE FARM

42


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING


RIGHT TREE TRAIL




44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING



44






45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING



45


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING


ENERGY SAVING TREES

46

-

1000

2000

3000

4000

5000

6000

84 150 170 404 515 716 1239

1519

5638


$1955 $1164 $4437 $7685 $7399$17531

$30645

$46232

$121923

$0

$20000

$40000

$60000

$80000

$100000

$120000

$140000



QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING


QUESTIONS

47

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING

BREAK















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING















Legal Disclaimer



51

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING

Topics


delivery companies


technologies



52

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING

Key Influences

Fuel Cells




Drones




Big Data

53

EnergyEfficiency



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING



P

Q





established









NY Model

CA Model


Texas


54




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING




complement the grid







of energy








generation

55


generation






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING






56




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING




57







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING







58












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING












59



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING



KEVIN KULHANEK












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING












62

Retail 101 TX SET











63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING










63



CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING


CUSTOMER SERVICE


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING


CUSTOMER SERVICE


New IVR message




65




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING




1-888-572-4399


66



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING



Improper Uses




Tariff Questions




Smart Meter Texas


Retail Market Guide




67







69





70




71






73



74





76








78

IN CLOSING







69





70




71






73



74





76








78

IN CLOSING





70




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IN CLOSING




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WELCOME TO CENTERPOINT ENERGY’S 2019 ... CR...MARKET DOWNTIME -TECHNICAL GO LIVE –Downtime for...

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Transcript of WELCOME TO CENTERPOINT ENERGY’S 2019 ... CR...MARKET DOWNTIME -TECHNICAL GO LIVE –Downtime for...