IDC Technologies Presentation New

IDC Technologies

Staffing Services

Empowering Technologies Services, since 2003

www.idctechnologies.com


1. Mission, Vision & Values

2. About IDC Technologies

3. Insight at IDC

4. IDC Hierarchy

5. Delivery Structure

6. SLA

7. Escalation Matrix

8. Recruitment Process

9. Technology Portfolio

10. Staffing Skills Practices

11. Industry Vertical Serviced

12. Value Proposition

13. Why IDC Technologies

14. Partial List of Clientele

15. Global Presence

Contents


Mission, Vision & Values

"To provide entire spectrum of IT Staffing solutions to our clients with

High Quality and Cost effective benefits”

Our core values encapsulate Integrity, Reliability, Responsibility, Result

Driven and Work Ethics “

We believe that "Service" and a "Service Attitude" to customers form the

basis of the business. We have a passion for Excellence with the highest

standards of "Service“


• Established in the year of 2003.

• Headquartered at Silicon Valley in USA .

• India headquarter in Noida with offices in Hyderabad, Bangalore &

Lucknow.

• 80+ dedicated and trained recruitment professionals.

• 150+ routinely hire of IT professional every month.

• 70% repeat business from our existing business partner.

• Internationally proven offshore project management capabilities.

• An ISO 9001:2008 and SEI-CMM level 3 certified company.

About IDC Technologies


Insight at IDC

SIZE

3 Continents

700 + Employees

10 Years Track Record

INFRASTRUCTURE

300 seating space building

100% Power Back-Up

7.2 Mbps Internet Link

512 Kbps Back-up Link

Fire-proof Back-up

Off-site Location

SERVICES

Staffing Services

RPO/BPO Services

Process Outsourcing

Software Services


IDC Hierarchy

Board of Directors

Operation

HeadHR Head

Sr. Business

ManagerFinance Head

Delivery

Managers

Team Leads

Recruiters

IT Support

HR- Inbound,

HR-Outbound

Admin

& Logistic

Finance

Invoices

Compliances

& Business

Supports

Business

Manager

Assistant

Manager

BDE


Delivery Structure

Sr. Business Manager

Account Manager

Delivery Manager

Team Lead

SAP / ERP / CRM

Team Lead

IT Infrastructure

Team of Recruiters

Team Lead

Web/Microsoft/DWH/Testing


SLA

No. Commitment Generic: 2/3 Resumes per requirement within 1 hour

No. Commitment Niche: 1/2 Resumes per requirement within 2 hours

No. Commitment Sr. contractors: 2 Resumes per requirement.

Response time - Generic: 20 -30 Minutes

Response time - Niche: 2 Hours

Response time – Sr. contractors: 1-2 Day.

Deployment time - Generic: 7-10 Working Days

Deployment time - Niche: 15-20 Working Days

Deployment time – Sr. contractors: 21-30 Working Days

Generic vs. niche support: 70%:30%

Background Verification: Database Verification if Required by Client

Abort ratio: 7%-10%

Capability enhancement: 100 %

C2H %: 50 %

C2H Minimum duration: 6 months


Escalation Matrix

Query Raised

Related to HR /Timesheet/

salary/Leave/Any EntitlementRelated to Invoice

1st Escalation, HR Manager,

(loop Business Manager) Solved

2nd escalation, Sr. Business

Manager Solved

Not Solved

SLA 24 Hr’s SLA 24 Hr’s

Not Solved

3rd Escalation, India

Operation Head

3rd escalation, India Operation

Head

Not Solved

SLA 48 Hr’s SLA 48Hr’s

Not Solved

1st Escalation, Finance

Manager, (loop Business

Manager )

2nd Escalation, Sr. Business

Manager


Recruitment Process


Technologies Portfolio

Languages

Java (J2ME, J2SE, J2EE), IBM, BEA

Weblogic, Netscape, Silver stream,

C++, MS .NET (ASP. Net, VB .NET,

ADO.NET, C#), ASP/IIS, Perl, Python,

PHP, Joomla, Drupal ,ABAP 4

Content Management

MS SharePoint,

Documentum, Vignette,

Interwoven

Portals

IBM Websphere, BEA, Portal,

Vignette,

Interwoven, TeamSite,

Platforms, AS/400

Data Warehousing (ETL, OLAP)

Cognos, Business Objects,

Crystal Reports, Hyperion,

Micro strategy, Informatica, Data

stage

ERP

SAP, Oracle Apps,

PeopleSoft, JDE,

MAPICS/BPICS, BAAN, JD

Edward

Databases

Oracle, DB2, Sybase, My-SQL,

SQL Server, Oracle, Progress ,

Teradata,

IMS-DB,

Distributed Technologies

COM/DCOM/Active X, CORBA,

RMI, BEA Tuxedo, CICS, Encina

Applications Integration

WebMethods, SeeBeyond,

TIBCO, BizTalk,

Vitria, Sterling, Data

Junction, MQ Series,

MQSI, Crossworlds

e-Commerce

MS Commerce Server,

Intershops,

Commerce One, Net.

Commerce

CRM

Siebel, Clarify, OracleIT Infrastructure

Linux, Unix, AIX, OS/390,

HP-UX, Solaris, Windows

NT/2000,Citrix, Routers,

Switches, VoIP, TCP/IP,

Firewall

Testing

QC, QTP, Win Runner, Load

Runner, Black/White/Grey

Box Testing, TCL/TK IT / Telecom

Android, Blackberry, iPhone Web OS,

Symbian, VAS


Staffing Skills Practices. (Across India)

85% of service employees come in the Experience bracket of 2 to 5 years.

We also have 10% of our employees with 5 + Years experience.

Mainframe62

Testing156

ERP 180

Microsoft117

ITES120

Web189

Others67


Apart from IT companies, the industry verticals we serve on all

technologies include:

Industry Vertical Serviced

Energy Trading

Oil and Gas

Downstream, Upstream

Drilling and Exploration

Banking, Financial Services

and Insurance

Utilities

Power Generation

Real Estate

Retail Consumer Goods

Software Development

Transportation and Logistics

Consulting

Financial

Information Technology


• Bench: IDC maintains bench resources for most popular skill sets in

the industry.

• Quality: Every profile presented by IDC Technologies to our client goes

through stringent HR and Technical validation to ensure better hit ratio

and expectation match.

• SLA’s: We have always worked on very aggressive SLA’s to ensure a

quick turn around time in sourcing and efficient results.

• Low No Show ratio: By having a very strong validation process and

experienced team we have ensured to keep our no show ratio to be less

than 5% against the industry range of 17%.

• SPOC: IDC maintains policy of assigning Account Managers as a Single

Point of Contact for any Client Organization.

Value Proposition


• Attrition control: Apart from having professional recruiters we also

have a HR employee relations team, who constantly interact with our

service employees both formally and informally to ensure the attritions

are well within control and if any they are well informed.

• Employee Support: Employees are the core of IDC and to ensure their

well being we have a dedicated employee support and various

motivational events that helps us in retaining the employees and

providing a better work culture.

• Replacement: IDC will provide the replacement on immediate basis if

the resource will leave the organization or vendor during the contractual

period or he/her performance is below expectations.

Value Proposition


Why IDC Technologies

Our Commitment

Client Relationship

Best shore teams deployment – onsite, offsite and

offshore

SPOCS as a Single Point of Contact for any Client

Organization

Our Differentiators

Global Reach

Extensive Market Knowledge

24X7 Resourcing Infrastructure in

India & USA

Well defined qualitative process

Value Additions

Technology & IT Consulting Best

Practices

Development Center – Class A

Facility

BPO center – Class A Facility


Partial List of Clientele

http://jmlc-itec.uni-klu.ac.at/jpeg/hp-logo.jpg

http://jmlc-itec.uni-klu.ac.at/jpeg/hp-logo.jpg


Global Presence

India•Noida(HQ)

•Hyderabad

•Bangalore

•Lucknow

Canada•Ontario

USA•Silicon Valley(HQ)

•Florida


Thank You

For Details and Queries

Please contact :

Manoj Kumar Sahoo

(Manager- BD)

IDC Technologies Sol. (I) Pvt. Ltd.

Address: C-22/26, Sector – 57, NOIDA, UP - 201301

Mobile: +91 - 7838429268

Office: +91 - 120 - 4090350 Ext - 268

Fax: +91 – 120 - 2517165

Email: [email protected]

Website: www.idctechnologies.com

http://www.idctechnologies.com/

IDC Technologies Presentation New

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