ID201 IBM®Lotus Domino: A Look Ahead · PDF fileIBM Lotus® Sametime® Product...
Transcript of ID201 IBM®Lotus Domino: A Look Ahead · PDF fileIBM Lotus® Sametime® Product...
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IBM Lotus® Sametime® Product FamilyThe Future of Unified Communications and Collaboration
Brian Parle, Development Manager
Olivier Bernin, Architect, Sametime Advanced
Mark Wallace, Architect, Sametime Unified Telephony
Sean Callanan, Architect, Sametime Unyte
Brendan Murray, STSM, Sametime Core Services
IBM Unified Communications & Collaboration (UC2TM) Strategy
Lotus Sametime Family
Lotus Sametime Standard 8.0
Lotus Sametime Entry 8.0
Lotus Sametime Advanced 8.0
Lotus Sametime “Unified Telephony”
Lotus Sametime UnyteTM
Lotus Sametime Extensions
Summary
Agenda
Today’s Business and IT challenges
Innovation
Customer service
Agility
Efficiency
Mobility
Leverage investments
Security
User simplicity
CEOs / LoB Execs CIOs / IT Execs
Find, reach & collaborate through a unified user experience.Open & extensible across multi-vendor environments.
IBM’s Unified Communications and Collaboration Strategy
IBM Lotus Sametime – A Market Leader
licensed users (+all Lotus Notes users)
Clear Choice award for Enterprise IM - NetworkWorld, 2007
North American Unified Communications Global Excellence Award - Frost & Sullivan, 2007
“IBM Leads Enterprise Instant Messaging with Robust Functionality and Market Presence” - The Forrester Wave™ Vendor Summary, Q4 2007
1. Unified ClientDelivering a unified experience wherever people work
2. Supporting multi-vendor environments
3. Open ecosystem and extension modelLotus Sametime as a platform
An extensible platform Open standards Plug-in framework Integrate with applications &
processes Integrate with multi-vendor backend
environments Easily extended by 3rd parties
An extended network of IBM Business Partners Audio/Video/Telephony ISV’s Solution providers/SI’s
…and many more
Imixs IX Workflow Plugin
Customer transaction history
IBM Lotus Sametime Unified Communications strategy
Lotus Sametime Family
Lotus Sametime Standard 8.0
Lotus Sametime Entry 8.0
Lotus Sametime Advanced 8.0
Lotus Sametime “Unified Telephony”
Lotus Sametime Unyte
Lotus Sametime Extensions
Summary
Agenda
Introducing the IBM Lotus Sametime 8 Product FamilyAnnounced at VoiceCon – August 2007
Presence AwarenessEncrypted IM with Rich text, EmoticonsIntegration with Microsoft Office, Lotus Notes and Microsoft Outlook
Introducing the IBM Lotus Sametime 8 Product FamilyAnnounced at VoiceCon – August 2007
Presence AwarenessEncrypted IM with Rich text, EmoticonsIntegration with Microsoft Office, Lotus Notes and Microsoft Outlook
Video, VoIP chat in the enterpriseTelephony IntegrationFile Transfer, Screen CaptureWeb ConferencingMobile ClientsSupported Public IM Federation Open Programming Model
Introducing the IBM Lotus Sametime 8 Product FamilyAnnounced at VoiceCon – August 2007
Presence AwarenessEncrypted IM with Rich text, EmoticonsIntegration with Microsoft Office, Lotus Notes and Microsoft Outlook
Video, VoIP chat in the enterpriseTelephony IntegrationFile Transfer, Screen CaptureWeb ConferencingMobile ClientsSupported Public IM Federation Open Programming Model
Persistent Chat RoomsReal-Time Community Collaboration ToolsInstant Screen ShareLocation Services
Introducing the IBM Lotus Sametime 8 Product FamilyAnnounced at VoiceCon – August 2007
IBM Lotus Sametime Unified Communications strategy
Lotus Sametime Family
Lotus Sametime Standard 8.0
Lotus Sametime Entry 8.0
Lotus Sametime Advanced 8.0
Lotus Sametime “Unified Telephony”
Lotus Sametime Unyte
Lotus Sametime Extensions
Summary
Agenda
IBM Lotus Sametime Mobile clientsStay in touch across a variety of mobile devices
RIM BlackBerry Microsoft Windows® Mobile
Symbian
IBM Lotus Sametime Unified Communications strategy
Lotus Sametime Family
Lotus Sametime Standard 8.0
Lotus Sametime Entry 8.0
Lotus Sametime Advanced 8.0
Lotus Sametime “Unified Telephony”
Lotus Sametime Unyte
Lotus Sametime Extensions
Summary
Agenda
Introducing Lotus Sametime Entry 8.0
Get started with enterprise IM, cost-effectively:
Enable immediate access to people and information.
Increase the speed and quality of decision-making.
Keep remote works on the same page.
Replace unencrypted Public IM usage with encrypted, authenticated IM.
Contextual awareness and IM through planned integration into e-mail environment.
For companies without entitled Lotus Sametime IM capabilities…
IBM Lotus Sametime Unified Communications strategy
Lotus Sametime Family
Lotus Sametime Standard 8.0
Lotus Sametime Entry 8.0
Lotus Sametime Advanced 8.0
Lotus Sametime “Unified Telephony”
Lotus Sametime Unyte
Lotus Sametime Extensions
Summary
Agenda
Lotus Sametime Advanced Demonstration
IBM Lotus Sametime Unified Communications strategy
Lotus Sametime Family
Lotus Sametime Standard 8.0
Lotus Sametime Entry 8.0
Lotus Sametime Advanced 8.0
Lotus Sametime “Unified Telephony”
Lotus Sametime Unyte
Lotus Sametime Extensions
Summary
Agenda
Sametime Unified Telephony
Out-of-box integration with heterogeneous telephony systems
Provides a platform for building UC2 applications
Improved user productivity
Calling a Colleague
Preferred number/device setting: number you wish to use to make and receive calls
UI is not final
Calling a Colleague
Enter a name or number in the QuickFind
Select a name in the contact list and click the 'Call' icon
Click on the telephone icon next to a contacts' name
Choose 'Invite to Call...' from Tools menu
Right click on a name in the contact list and select 'Call' from the menu
Start a chat session with a contact and click on the 'Call' icon from within the chat window
UI is not final
Call Control
Participant List- speaker notification- connection status- business card- livename (and livename actions)
Participant Call Controls- mute/unmute- adjust speaker and microphone
volume- hold/resume- disconnect- rejoin- call transfer- call forward -- to another person -- to another device/number- call merge (consultation hold)- invite others- call-in number
Moderator Call Controls- mute one or all participants (with
or without lock)- drop participant from call- lock call- end call for everyone- adjust microphone volume for any
given participant
UI is not final
Bringing Another Person into a Call
Using the IM-way: invite someone directly into the call via the UI
2. Drag and drop
1. Invite another...
1. Merge Active Calls
UI is not final
Using the telephone-centric way: “consultation hold” via the UI
2. Drag person from one call UI to the other
Calling an External ContactUI is not final
Incoming Call
Accept quickly with your currently specified preferred number/device.
Or select another preferred number/device from the dropdown.
UI is not final
Routing Calls
Use locations which are already defined instead of having to create/manage new ones.
Create rules unique to you.
UI is not final
Wrap Up: Here’s the Unified Telephony Difference
Lotus® Sametime® Unified Telephony brings an experience that weds the immediacy of instant messaging with telephone capabilities, right on your desktop.
Your contact list is speed dial ... with awareness
Your various telephone devices become one ... and we're throwing your computer into the mix
People reach you more reliably and effectively ... even if you're a moving target.
You can reach colleagues more reliably and effectively ... and never have to look up their number(s).
IBM Lotus Sametime Unified Communications strategy
Lotus Sametime Family
Lotus Sametime Standard 8.0
Lotus Sametime Entry 8.0
Lotus Sametime Advanced 8.0
Lotus Sametime “Unified Telephony”
Lotus Sametime Unyte
Lotus Sametime Extensions
Summary
Agenda
www.ibm.com/software/lotus/products/sametime/unyte/
Lotus Sametime UnyteTM - Web Conferencing Service
…easy to access, easy to use, easy to integrateWeb conferencing service
Lotus Sametime Unyte Web Conferencing Demonstration
IBM Lotus Sametime Unified Communications strategy
Lotus Sametime Family
Lotus Sametime Standard 8.0
Lotus Sametime Entry 8.0
Lotus Sametime Advanced 8.0
Lotus Sametime “Unified Telephony”
Lotus Sametime Unyte
Lotus Sametime Extensions
Summary
Agenda
Extending IBM Lotus Sametime Connect to external services
The Sametime Gateway federates the local Sametime community with external IM communities such as AOL® AIM®, Yahoo!® Messenger, Google Talk™, Jabber™ user communities
Add new functionality to Sametime Use toolkits to create new plugins
Sametime Helper Toolkit Access Lotus Sametime Connect features from other desktop applications,
including MS Office and Outlook
Extending Sametime: Connect to External Services
☑ The Sametime Gateway federates the local Sametime community with external IM communities such as AOL® AIM®, Yahoo!® Messenger, Google Talk™, Jabber™ user communities
Extending Sametime: Add new functionality
Use toolkits to create new plugins and add functions to the client Sametime Connect Toolkit, Sametime Java Toolkit, Sametime Links Toolkit,
Sametime Telephony extensions Build Lotus Sametime Connect plug-ins (like Eclipse) Access Lotus Sametime services from any Java application Add presence and chat features to Web pages via JavaScript and HTML Integrate voice chat, video, and click-to-call services
Lotus Sametime Connect and Lotus Notes 8
UI Extensions: Main Window
Live Names
ToolsMenu
Branding
Action Bar
Status Bar
“Mini Apps”
UI Extensions: Chat Window
Tools MenuAction Bar
Branding Area
Status Bar
Send AreaToolbar
Pop-up Area
Chat Area Tabs
UI Extensions: N-Way Chat Window - dup
Custom Content
TelephonyControls
Participant List
Video Canvas
UI Extensions: Preferences
Add new preference pages using standard Eclipse APIs
Add custom notifications to Notifications preference page
More Extensions
Server has similar level of extensibility as the client Community Server, Database and Directory Access, Online Meeting Toolkit,
Statistics and Monitoring, Sametime Gateway Toolkits Create Java components that add or extend Sametime services Add chat logging, virus scanning, authentication, user management Manage Web conferences via HTTP
Sametime Advanced Access functionality and data using REST APIs
Helper Toolkit: Outlook Presence Integration Toolbar that provides access to presence info based on context.
Highlighted Email message, Appointment or Contact.
Toolbar access to commands: Change status Quickfind, Contact list, Chat, Voice Chat Call, Video Call, Instant Meeting
Helper Toolkit: Outlook Meetings Integration Schedule Sametime meetings from Outlook calendar.
Access to meeting options from within the calendar page. Add meeting password; Create attachments; List attendees; Do not list in Meeting
Center; Record the meeting; Allow all participants to present.
Helper Toolkit: Editors Toolbars Appears in Word, Excel, Powerpoint
Including Word-within-Outlook Three buttons, all always available QuickFind, OpenContacts, Help Capability-based show/hide of InstantShare button.
Helper Toolkit: SmartTag Integration Similar to a Notes or Sametime “live name”
Sametime recognizer for email addresses & buddy-list names. Appears in AutoCorrect menu as “Person (Lotus Sametime Recognizer)” Microsoft recognizers also supported.
IBM Lotus Sametime Unified Communications strategy
Lotus Sametime Family
Lotus Sametime Standard 8.0
Lotus Sametime Entry 8.0
Lotus Sametime Advanced 8.0
Lotus Sametime “Unified Telephony”
Lotus Sametime Unyte
Roadmap
Summary
Agenda
Unified, ubiquitous UC² clientUnified, ubiquitous UC² client
Complete IBM solution that embraces Complete IBM solution that embraces multi-vendor environmentsmulti-vendor environments
Open ecosystem and extension modelOpen ecosystem and extension model
In conclusion: A differentiated UC2 Value Prop…
… That delivers real benefits
LOB/End Users Increase speed and accuracy of communication and execution
Facilitate global and cross-organizational collaboration and information sharing
Enable powerful solutions tailored to specific business process and industry needs
Simplification
IT Supports heterogeneity; avoids rip & replace
One stop shopping via IBM Global Technology Services where desired
Cost savings & simplification
Rapid creation & deployment of value add plug-ins and/or 3rd party solutions
IBM Corporation 2007. All Rights Reserved
The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the informationed in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.
References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.
All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer.
IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or both. Unyte is a trademark of WebDialogs, Inc., in the United States, other countries, or both.