ICT in Health Insurance : Does it Make a Difference - Dr. Antony Jacob
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Transcript of ICT in Health Insurance : Does it Make a Difference - Dr. Antony Jacob
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4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
ICT in Health Insurance :Does it Make a Difference
Antony JacobChief Executive Officer
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4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
Stakeholder’s ExpectationsCustomers PartnersEmployees
How do I prevent illness.AND.
Ensure I amprotected financially
from healthcare costs
How do I process claim fast
.AND.Get paid for
it at the earliest
How do I analyse data .AND.
Make sound business decisions
Shareholders : Deliver Value as Trusted Brand
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4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
ICT Leveraged to ‘Assess’ and ‘Improve’
Customer Health
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4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
Health & Wellness Tools - Portal
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4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
Health & Wellness Tools – Mobile App
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4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
Integrated Communication with Customers
On TimeSupport
RelevantSupport
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4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
ICT Enabling Data Analytics for
‘Timely’ and ‘Accurate’ Business Decision
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4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
Analytics Engines Analytics Activities
Report
PredictiveAnalytics
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4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
Analytics delivering value
Customer Life Time Value and Segmentation
Predicting customer likely to lapse
Identifying customers likely to re-purchase
Creating products with pricing likely to increase sales
Detecting claims frauds before they occur
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4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
ICT FosteringPartner Relationships
through‘Speedy’ and ‘Efficient’
Claims Settlement
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4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
Customised Portals created to facilitateSpeedy settlement of claims and payments
To the Hospitals and CustomersCustomer Data Sharing with TPA Claims Documents Management
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4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
Thank You.